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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 233502 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 233502 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12552 Views
  • 6 replies
  • 11 likes
  • Security
  • 12552 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526888 Views
  • 988 replies
  • 113 likes
  • Account
  • 526888 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127652 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127652 Views
  • 74 replies
  • 12 likes

Joining Spotify

Hello, Can anyone tell me, how I find out when I joined Spotify? 

  • Newbie
  • Hello,   Can anyone tell me, how I find out when I joined Spotify?  
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution 1 year subscrition but charging me twice already

My Question or Issue I subscribe last july 14,2017 a primium family plan and charge me last march and april 2018 and now you cut my subscription. I hope you guys do something for this issue. Thank you!

  • Newbie
  •     My Question or Issue  I subscribe last july 14,2017 a primium family plan and charge me last march and april 2018 and now you cut my subscription. I hope you guys do something f...
  • Melody
  • Spotify
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

how do we find a user on the new spotify update?

How do i search up a user to look at their playlists on the new spotify update ?

  • Casual Listener
  • How do i search up a user to look at their playlists on the new spotify update ?  
  • Maxim
  • Spotify Star
  • 7126 Views
  • 10 replies
  • 0 likes
  • 7126 Views
  • 10 replies
  • 0 likes

Lost username & account

I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?

  • Newbie
  • I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?
  • Maxim
  • Spotify Star
  • 561 Views
  • 1 replies
  • 1 likes
  • Account
  • 561 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family

I subscribed to Premium Family ealier in the year.I checked my account yesterday and it says Spotify Free. Today when I logged in, I am getting advertisements in between songs. (Up until then it has been ad free - despite what my account says) My kid...

  • Casual Listener
  • I subscribed to Premium Family ealier in the year. I checked my account yesterday and it says Spotify Free.  Today when I logged in, I am getting advertisements in between songs. (Up until then...
  • wo6yfuk-_tql
  • Casual Listener
  • 854 Views
  • 3 replies
  • 0 likes
  • 854 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need help

Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password too because when i click reset button it says email ...

  • Casual Listener
  • Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password t...
  • Alfredo
  • Roadie
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family disattivato

Salve, ieri il nostro account spotify family è stato disattivato senza alcun preavviso o motivazione, funziona come se fosse free. Noi paghiamo ogni 26 del mese, quindi spotify ha "rubato" i nostri soldi in questi due giorni. Non capiamo cosa sta suc...

  • Regular
  • Salve, ieri il nostro account spotify family è stato disattivato senza alcun preavviso o motivazione, funziona come se fosse free. Noi paghiamo ogni 26 del mese, quindi spotify ha "rubato" i nos...
  • Alfredo
  • Roadie
  • 530 Views
  • 1 replies
  • 0 likes
  • Account
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello Spotify Community, i'm currently having difficulty uploading a picture

When I choose the upload option, I have tried numerous photos. When it tries to go through, it fails and says, "That file’s too small. Your image must be at least 2660x1140px.". I've resized them all to fit the standards, and even more, but it still ...

  • Casual Listener
  • When I choose the upload option, I have tried numerous photos. When it tries to go through, it fails and says, "That file’s too small. Your image must be at least 2660x1140px.". I've resized them all...
  • -n9_fo6y54f2
  • Newbie
  • 7822 Views
  • 7 replies
  • 9 likes
  • Account
  • 7822 Views
  • 7 replies
  • 9 likes

Stranger using my account

I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another device was on and I could see it in my recently played...

  • Newbie
  • I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another dev...
  • beachdevo25
  • Music Fan
  • 1250 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 1250 Views
  • 1 replies
  • 0 likes

Cobrança dupla no cartão

Fiz um upgrade para o plano familiar e no meu cartão foi cobrado R$ 14,90 duas vezes. Uma como Spotify Brasil e a outra como Ecommerce. Gostaria de saber como serei ressarcida.

  • Newbie
  • Fiz um upgrade para o plano familiar e no meu cartão foi cobrado R$ 14,90 duas vezes. Uma como Spotify Brasil e a outra como Ecommerce. Gostaria de saber como serei ressarcida.
  • José1992
  • Newbie
  • 3746 Views
  • 23 replies
  • 7 likes
  • Account
  • 3746 Views
  • 23 replies
  • 7 likes

cant get premium

hey i made a new spotify account and hat payed the old one with paypal... now i want to do it with new one and i cant... i think its about the 3 month free....anybody knows how to solve ( dont want to get old acc back)

  • Casual Listener
  • hey i made a new spotify account and hat payed the old one with paypal... now i want to do it with new one and i cant... i think its about the 3 month free.... anybody knows how to solve ( dont want...
  • user-removed
  • Not applicable
  • 770 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 770 Views
  • 7 replies
  • 0 likes

Cant log in

PlanPremium My Question or Issuei’m not able to log into my account. I know that I put the right username and password and it still doesn’t let me log in. And when I click forgot password it never sends me an email. I believe someone hacked into my a...

  • Newbie
  • Plan Premium     My Question or Issue i’m not able to log into my account. I know that I put the right username and password and it still doesn’t let me log in. And when I click forgot...
  • user-removed
  • Not applicable
  • 465 Views
  • 1 replies
  • 0 likes
  • Login
  • 465 Views
  • 1 replies
  • 0 likes

May 2018 Update FAIL

The new mobile update was a total fail. All the things that I enjoyed about Spotify are now gone.• Paragraph about the artist's story• See similar artists icon page• Follow an artist/other users buttons• See what other user's have recently listened t...

  • Regular
  • The new mobile update was a total fail. All the things that I enjoyed about Spotify are now gone. • Paragraph about the artist's story • See similar artists icon page • Follow an ar...
  • user-removed
  • Not applicable
  • 1119 Views
  • 3 replies
  • 5 likes
  • Account
    Other
  • 1119 Views
  • 3 replies
  • 5 likes

CANT FIND MAIL

i cant find mail i dont remember it , i am using ios device and there is nothing writes in help for ios users , so how can i find it

  • Newbie
  •   i cant find mail i dont remember it , i am using ios device and there is nothing writes in help for ios users , so how can i find it
  • user-removed
  • Not applicable
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change Email

Hi all,Trying to update my account info but the email adress that spotify usese does not exist anymore. I am linked to my facebook but my facebook has my up to date adress. Is there anyway to update my email? It is using one no longer linked to my fa...

  • Casual Listener
  • Hi all, Trying to update my account info but the email adress that spotify usese does not exist anymore. I am linked to my facebook but my facebook has my up to date adress. Is there anyway to updat...
  • jm33glass
  • Casual Listener
  • 1458 Views
  • 7 replies
  • 0 likes
  • 1458 Views
  • 7 replies
  • 0 likes

Payment and recepit.

Kindly issue a receipt upon accepting payment through debit card deduction. Receive sms on mobile. Transaction detail PO5B1AC.

  • Newbie
  • Kindly issue a receipt upon accepting payment through debit card deduction.  Receive sms on mobile.  Transaction detail PO5B1AC. 
  • Noah
  • Spotify Star
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Solved!! removal of a device from my account

PlanpremiumCountryUnited kingdom Deviceiphone seOperating Systemios 11.3.1 My Question or IssueMy niece is using my account on her Alexa device without permission. I have changed my account password but she can still log in. Any ideas how I can remov...

  • Casual Listener
  • Plan premium Country United kingdom   Device iphone se Operating System ios 11.3.1   My Question or Issue My niece is using my account on her Alexa device without permission.&nbs...
  • imattolo
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Cannot Login in to the Web Player

PlanFreeCountry USAOperating SystemWindows 10 The web player worked until about a week ago. Now whenever I try to login, the pop-up that usually appears for a split second now displays the following error message: INVALID_CLIENT: Invalid redirect URI...

  • Casual Listener
  • Plan Free Country  USA Operating System Windows 10   The web player worked until about a week ago. Now whenever I try to login, the pop-up that usually appears for a split second now...
  • Deliganli
  • Casual Listener
  • 919 Views
  • 5 replies
  • 3 likes
  • Login
  • 919 Views
  • 5 replies
  • 3 likes

removal of device

PlanpremiumCountryUnited KingdomDeviceiphone seOperating Systemios 11.3.1 My Question or IssueMy niece keeps using my account on her alexa device without my permission. I have changed my account password but she can still log in. Some help please.

  • Casual Listener
  • Plan premium Country United Kingdom Device iphone se Operating System ios 11.3.1   My Question or Issue My niece keeps using my account on her alexa device without my permission. ...
  • IguanaSetup
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes