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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

85040 Views

9 replies

2 likes

Account
Login
  • 85040 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662475 Views

13 replies

4 likes

Account
  • 662475 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744723 Views

18 replies

29 likes

  • 744723 Views
  • 18 replies
  • 29 likes

Can't change email (i already change my email in Facebook, but it doesn't change the Spotify email)

Just as the the title stated.My Spotify account was made using Facebook, so i can't change Spotify email directly in "Edit Profile", so i changed my email in Facebook page.My Facebook email already changed its email, yet my email in Spotify is still ...

Newbie

Just as the the title stated. My Spotify account was made using Facebook, so i can't change Spotify email directly in "Edit Profile", so i changed my email in Facebook page. My Facebook e...

Noah

Spotify Star

926 Views

1 replies

0 likes

Account
Other
  • 926 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player stuck at login screen

My Web Player has been working fine, but after I cleared my browser's history, cookies, and cache, the web player asks me to login as normal, but when I click the green button in the center of the screen, a login window pops up but it dissapears 2 se...

Newbie

My Web Player has been working fine, but after I cleared my browser's history, cookies, and cache, the web player asks me to login as normal, but when I click the green button in the center of the sc...

Petya

Community Legend

2496 Views

3 replies

0 likes

  • 2496 Views
  • 3 replies
  • 0 likes

Cannot log onto Spotify on any devices

I am having an Event tomorrow night and I downloaded the Spotify App on three tablets such as my computer. The thing is: After typing in my login details and pressing "Log In" it stucks - I cannot press anything else and it also does not say "wrong p...

Newbie

I am having an Event tomorrow night and I downloaded the Spotify App on three tablets such as my computer. The thing is: After typing in my login details and pressing "Log In" it stucks - I cannot pr...

TheBrickSlayer

Roadie

427 Views

1 replies

0 likes

Account
Login
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change the country of my Spotify profile

Hi everybody, I changed the country on my Spotify to Israel, where I'm currently visiting, but for some reason it doesn't recognize that I have premium anymore. I checked and have stille premium through my phone company at home, but now I can't chang...

Newbie

Hi everybody,    I changed the country on my Spotify to Israel, where I'm currently visiting, but for some reason it doesn't recognize that I have premium anymore. I checked and have stil...

Alfredo

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

My account went to free

Dear Spotify,I'm a premium user with a family account (I'm the one who started it). Today my account suddenly went to free, while I'm still paying for premium family. I tried logging off/in but it won't change it. My account overview and the spotify ...

Casual Listener

Dear Spotify, I'm a premium user with a family account (I'm the one who started it). Today my account suddenly went to free, while I'm still paying for premium family. I tried logging off/in but it ...

Robert_W

Community Legend

523 Views

3 replies

0 likes

  • 523 Views
  • 3 replies
  • 0 likes

o app não abre meu perfil

Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computador, mas no meu não. Já tentei instalar e desinstal...

Visitor

Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computa...

DJXOTYSHOW

Regular

2459 Views

16 replies

0 likes

  • 2459 Views
  • 16 replies
  • 0 likes

My Spotify account is connecting to my old Facebook account that is not in Premium

I've been trying to solve my problem with connecting my original Facebook Account (which is on Premium) to my Spotify app on my phone. However, it keeps on connecting to my old FB Account (Not in Premium). I tried all methods I can find on the intern...

Casual Listener

I've been trying to solve my problem with connecting my original Facebook Account (which is on Premium) to my Spotify app on my phone. However, it keeps on connecting to my old FB Account (Not in Pre...

songassistant

Composer

791 Views

3 replies

0 likes

  • 791 Views
  • 3 replies
  • 0 likes

Solved!! Error 408

Hi here~ I really need help for the error.That account is probably my thrid.I often have to do my playlist again after recreating an account because I can not access the old ones anymore. And not easy to remember all.I would like you to give me a per...

Visitor

Hi here~  I really need help for the error. That account is probably my thrid. I often have to do my playlist again after recreating an account because I can not access the old ones anymore...

Keanu_C

Community Legend

547 Views

1 replies

0 likes

Account
  • 547 Views
  • 1 replies
  • 0 likes

Acesso plano familia

Nao consigo fazer com que um membro use o spotify familia. Envio o convite e aparece uma mensagem dizendo; Você não pode entrar neste plano premiu familiar.

Newbie

Nao consigo fazer com que um membro use o spotify familia. Envio o convite e aparece uma mensagem dizendo;  Você não pode entrar neste plano premiu familiar.

Bittencourt

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Need to help someone else log in

Hi, My sister is having trouble getting her email and password back. Is there I wat that she could go through the Spotify app for details? Because if she logs out, she won’t be able to get back in.

Newbie

Hi,   My sister is having trouble getting her email and password back. Is there I wat that she could go through the Spotify app for details? Because if she logs out, she won’t be able to get b...

Keanu_C

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Someone was on my account, now it says I have no account - but my friends can still see my profile?

My account recently was playing music from a Firefox browser, which i don't use .I disconnected all devices and logged back in on mine, which seemed fine for a week. Then someone was listening to the same music on Firefox browser again, so I entered ...

Newbie

My account recently was playing music from a Firefox browser, which i don't use .I disconnected all devices and logged back in on mine, which seemed fine for a week. Then someone was listening to the...

anaoleksyn17

Newbie

340 Views

1 replies

0 likes

Account
Other
Security
  • 340 Views
  • 1 replies
  • 0 likes

Forgot password

Forgot password but don’t have password for email account associated with Spotify account so can’t reset password

Newbie

Forgot password but don’t have password for email account associated with Spotify account so can’t reset password 

tonkintina

Newbie

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Can't log in

Once I open the web player, it automatically goes to 'open.spotify.com/browse', but after pressing 'log in,' it goes back to the same page. Help would be appreciated. Thanks.

Newbie

Once I open the web player, it automatically goes to 'open.spotify.com/browse', but after pressing 'log in,' it goes back to the same page.  Help would be appreciated.  Thanks.

reapermech1

Newbie

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Hacked premium account

Someones hacked my account and keeps stopping, adding and changing my music. I'm paying premium and can't use it. What am I meant to do?

Newbie

Someones hacked my account and keeps stopping, adding and changing my music. I'm paying premium and can't use it.  What am I meant to do?  

IguanaSetup

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Android diz que estou offline e não conecta

Meu app para celular (Android) fez loggout sozinho. Quando vou entrar ele pede para ficar online para poder conectar, sendo que já estou conectado a internet (e tudo está funcionando normal). A mesma mensagem fica aparecendo e não faz o login. Obs: a...

Newbie

Meu app para celular (Android) fez loggout sozinho. Quando vou entrar ele pede para ficar online para poder conectar, sendo que já estou conectado a internet (e tudo está funcionando normal). A mesma...

SergioDavid

Roadie

6206 Views

1 replies

0 likes

  • 6206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Country!

I was recently in Ecuador and I change the Country on my account. I'm now back in Ireland and when attempting to change back to Ireland I only have an option for USA or Ecuador. Any ideas anyone? Thanks!

Casual Listener

I was recently in Ecuador and I change the Country on my account.  I'm now back in Ireland and when attempting to change back to Ireland I only have an option for USA or Ecuador.   Any id...

SergioDavid

Roadie

268 Views

1 replies

0 likes

Account
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with loggin in

HiI have a problem with loggin on my account. Yesterday i tried to listen to music but the app logged me out. Problem occurs on every pratform, no matter is that android app, web player or app on windows. When I type correct username and password apl...

Casual Listener

Hi I have a problem with loggin on my account. Yesterday i tried to listen to music but the app logged me out. Problem occurs on every pratform, no matter is that android app, web player or app on w...

SergioDavid

Roadie

398 Views

1 replies

0 likes

Account
Login
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade; Lost Playlists

I upgraded to the Premium for Family subscription today and when I logged in my account all my saved songs and playlists dissappeared. Can someone help me please.

Newbie

I upgraded to the Premium for Family subscription today and when I logged in my account all my saved songs and playlists dissappeared. Can someone help me please. 

SergioDavid

Roadie

371 Views

1 replies

0 likes

Account
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 spotify premium not working on PC and android

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working.PS4 is working with my account but somehow spotify created me a username (with same ...

Casual Listener

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working. PS4 is working with my account ...

Konpoz

Casual Listener

896 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 896 Views
  • 2 replies
  • 0 likes

Spotify showing my real name rather than username

I have setup a username in Spotify, but when I try to share playlists it shows my real name rather than my username. Is there a way to have it show my username instead? I am not wanting people I don't know to know my real full name.

Newbie

I have setup a username in Spotify, but when I try to share playlists it shows my real name rather than my username. Is there a way to have it show my username instead? I am not wanting people I don'...

FFXVFTW

Music Fan

1287 Views

1 replies

0 likes

Account
  • 1287 Views
  • 1 replies
  • 0 likes