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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159253 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159253 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10752 Views
  • 4 replies
  • 11 likes
  • Security
  • 10752 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509153 Views
  • 985 replies
  • 112 likes
  • Account
  • 509153 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124814 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124814 Views
  • 74 replies
  • 12 likes

Superuser Contribution Account visibility

Hi! I made an account with only account instead of Facebook. But how come my account isn't visible to other users? They can't find me in the search box although my account is actually linked with Facebook for the moment. Is this just because I chose ...

  • Newbie
  • Hi!  I made an account with only account instead of Facebook.  But how come my account isn't visible to other users? They can't find me in the search box although my account is actua...
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 0 likes
  • Account
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection to FB: "Sorry there has been a temporary error, please try again later."

On the desktop version, the button to connect to FB is unresponsive. So, I tried connecting my account to facebook via spotify's online site, but this message shows up "Sorry there has been a temporary error, please try again later."I'm not sure what...

  • Casual Listener
  • On the desktop version, the button to connect to FB is unresponsive. So, I tried connecting my account to facebook via spotify's online site, but this message shows up "Sorry there has been a te...
  • Melody
  • Spotify
  • 1290 Views
  • 6 replies
  • 0 likes
  • 1290 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cant upgrade to premium again

HI GUYS FOR SOME REASON MY CREDIT CARD THAT SPOTIFY ALWAYS PURCHASING ITS MONTHLY FEE IS CANCELLED. AND MY BANK SENT ME A NEW CARD. AFTER THAT I FORGOT TO UPDATE MY NEW CARDS INFORMATION ON SPOTIFY. SO, SPOTIFY DOWNGRADED MY ACCOUNT TO FREE ACCOUNT A...

  • Newbie
  • HI GUYS   FOR SOME REASON MY CREDIT CARD THAT SPOTIFY ALWAYS PURCHASING ITS MONTHLY FEE IS CANCELLED. AND MY BANK SENT ME A NEW CARD. AFTER THAT I FORGOT TO UPDATE MY NEW CARDS INFORMATION ON ...
  • user-removed
  • Not applicable
  • 433 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 433 Views
  • 1 replies
  • 3 likes

Superuser Contribution account disappeared

my account seems to have disappeared. I have premium and had 1300 songs saved. Now it doesnt even recognize my email address. So I resigned up and now I have no songs. I resigned up for spotify premium and have been a loyal customer for many years. H...

  • Visitor
  • my account seems to have disappeared. I have premium and had 1300 songs saved. Now it doesnt even recognize my email address. So I resigned up and now I have no songs. I resigned up for spotify premi...
  • user-removed
  • Not applicable
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Cant login

Have reset my PW and still can't login 

  • Newbie
  • Have reset my PW and still can't login 
  • songassistant
  • Composer
  • 432 Views
  • 1 replies
  • 0 likes
  • Login
  • 432 Views
  • 1 replies
  • 0 likes

Connecting a spotify account with an existing facebook account

Hi,The issue I'm having is I want to connect my facebook account to my spotify account (the account with premium, this account) but I connected with facebook once and now when I try to connect with facebook it tells me there is an existing account.Is...

  • Newbie
  • Hi, The issue I'm having is I want to connect my facebook account to my spotify account (the account with premium, this account) but I connected with facebook once and now when I try to connect with...
  • songassistant
  • Composer
  • 510 Views
  • 1 replies
  • 0 likes
  • Account
  • 510 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Verification Email

How do I get a verification email sent to myself? I read that I need to click on My Settings, but when I go to Profile, I do not see that option. I have clicked on all the links there and nothing. Please help!

  • Casual Listener
  •   How do I get a verification email sent to myself?  I read that I need to click on My Settings, but when I go to Profile, I do not see that option.  I have clicked on all the links t...
  • Melody
  • Spotify
  • 3854 Views
  • 1 replies
  • 0 likes
  • 3854 Views
  • 1 replies
  • 0 likes

connecting LFM profile to Spotify

I can log into Spotify (desktop) but I can't connect my LFM profile to Spotify. I have tried numerous times changing my password with no luck. Any help is much appreciated.

  • Regular
  • I can log into Spotify (desktop) but I can't connect my LFM profile to Spotify. I have tried numerous times changing my password with no luck. Any help is much appreciated.
  • asummerkiss
  • Regular
  • 459 Views
  • 2 replies
  • 0 likes
  • Other
  • 459 Views
  • 2 replies
  • 0 likes

Connect to facebook and 2 accounts with the same email

Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that uses an identical email) to a spotify account. Howev...

  • Newbie
  • Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that u...
  • Loxer
  • Community Legend
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account Trouble and Making a List of Music

All I want to do is to make a list of my music.To copy the name of tracks to a Word document or something, so all the songs I have are listed out. But I can't sign into my account on a laptop because I am under a family plan that has the country set ...

  • Newbie
  •     All I want to do is to make a list of my music. To copy the name of tracks to a Word document or something, so all the songs I have are listed out.   But I can't sign into my ...
  • user-removed
  • Not applicable
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Student discount in Israel

Hey Spotify team!2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students.I tried to send a request asking to consider my college for approvel via SheerID ...

  • Casual Listener
  • Hey Spotify team! 2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students. I tried to send a request ...
  • Maxim
  • Spotify Star
  • 10071 Views
  • 1 replies
  • 327 likes
  • Account
    Subscription
  • 10071 Views
  • 1 replies
  • 327 likes

Superuser Contribution Song Streams NOT updating

The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap.

  • Casual Listener
  • The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap. 
  • Melody
  • Spotify
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen Account

I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one. Can someone help me get back my account and my payment informatio...

  • Newbie
  • I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one.  Can s...
  • Melody
  • Spotify
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Can't login on my android app

I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?

  • Casual Listener
  • I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?
  • joanabcorreia
  • Casual Listener
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trouble with connecting with Facebook

Hi, i just created a new login and I’m trying to connect with Facebook so I can connect with friends and have my profile linked. Having trouble: it’s saying “you’ve previously logged in with Facebook”. I click continue but it doesn’t do anything. I a...

  • Newbie
  • Hi,  i just created a new login and I’m trying to connect with Facebook so I can connect with friends and have my profile linked. Having trouble: it’s saying “you’ve previously logged in with F...
  • JulianA_Bogota
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adresse mail oubliée.

Bonjour/Bonsoir j’ai essayé de me connecter sur mon compte Spotify, mais malheureusement je ne connais plus le nom de mon adresse mail. Je connais seulement le nom d’utilisateur de mon compte. J’aimerais donc savoir si il est possible de prendre conn...

  • Newbie
  • Bonjour/Bonsoir j’ai essayé de me connecter sur mon compte Spotify, mais malheureusement je ne connais plus le nom de mon adresse mail. Je connais seulement le nom d’utilisateur de mon compte. J’aime...
  • JulianA_Bogota
  • Roadie
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two emails in one account

For some reason my user account has both my old and new email addresses. I can sign in with my a) user name b) old email and c) new email. Now my premium account is only connected to the new email so if I sign in using a) or b), I can´t access the pr...

  • Visitor
  • For some reason my user account has both my old and new email addresses. I can sign in with my a) user name b) old email and c) new email. Now my premium account is only connected to the new email so...
  • JulianA_Bogota
  • Roadie
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have a daily mix on any device and I'm a premium user for over a month now

Hey,I use spotify pretty intensely, nearly an hour every day. For the first couple of days after i hot spotify i had a daily mix and i enjoyed it a lot but now i only have one daily mix which hasnt updated in at least two weeks. Ive checked both my c...

  • Casual Listener
  • Hey, I use spotify pretty intensely, nearly an hour every day. For the first couple of days after i hot spotify i had a daily mix and i enjoyed it a lot but now i only have one daily mix which hasnt...
  • JulianA_Bogota
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem in Logging In

Hi everyone,I forgot my password and I requested a link to choose a new one. I received the link and I reset my password. When I try to log in clicking the button "log in" it says "logging in" and than it stops and the button goes back to "log in".I ...

  • Casual Listener
  • Hi everyone, I forgot my password and I requested a link to choose a new one. I received the link and I reset my password. When I try to log in clicking the button "log in" it says "logging in" and ...
  • Mccube11
  • Casual Listener
  • 458 Views
  • 3 replies
  • 0 likes
  • Login
  • 458 Views
  • 3 replies
  • 0 likes

I can no longer log in

I'm putting in my username and password correctly but it wont let me log in.My user is batgirl19999

  • Newbie
  • I'm putting in my username and password correctly but it wont let me log in. My user is batgirl19999 
  • user-removed
  • Not applicable
  • 866 Views
  • 5 replies
  • 1 likes
  • Login
  • 866 Views
  • 5 replies
  • 1 likes