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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8448 Views
  • 1 replies
  • 9 likes
  • Security
  • 8448 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475420 Views
  • 978 replies
  • 111 likes
  • Account
  • 475420 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207944 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207944 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119134 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119134 Views
  • 72 replies
  • 12 likes

Solved!! Device limit reached, but I only have one device

Hi, I just installed a new system on my Android phone, tried to download my songs to offline storage, and got a message that I have reached the limit of three devices.However, I only have one device that I use for downloads - this particular phone. I...

  • Casual Listener
  • Hi,  I just installed a new system on my Android phone, tried to download my songs to offline storage, and got a message that I have reached the limit of three devices. However, I only have on...
  • kukunamuniu_pl
  • Casual Listener
  • 6244 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 6244 Views
  • 2 replies
  • 0 likes

Family administrator's name

Hi, I think I have mis entered the data for administrator's account. How I can check the data's administrator ? I try to find the answer on the forum, but unfortunately didn't find. Thanks a lot Regards, David

  • Casual Listener
  • Hi,  I think I have mis entered the data for administrator's account. How I can check the data's administrator ?   I try to find the answer on the forum, but unfortunately didn't find. ...
  • andorra-ch
  • Casual Listener
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Account

Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you can get that put back on my account because now I kn...

  • Newbie
  • Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you c...
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Can't log in/Login page freezes

Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two hours. I've tried closing the application multiple ti...

  • Newbie
  • Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two ho...
  • jrees22
  • Newbie
  • 5794 Views
  • 14 replies
  • 6 likes
  • 5794 Views
  • 14 replies
  • 6 likes

Superuser Contribution Problemas con actividad de amigos

Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 personas y no encuentro manera de solucionarlo. Alguna ...

  • Casual Listener
  • Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 pers...
  • RpRocker
  • Newbie
  • 2595 Views
  • 9 replies
  • 3 likes
  • Account
  • 2595 Views
  • 9 replies
  • 3 likes

My spotify has been hacked

My acount has been hacked someone is changing all my music and shows them playing on their phone please advise how to stop & fix this.

  • Visitor
  • My acount has been hacked someone is changing all my music and shows them playing on their phone please advise how to stop & fix this.
  • user-removed
  • Not applicable
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Superuser Contribution Passwort vergessen und kein zugriff auf Email Konto.

Ich habe mein Spotify Passwort vergessen und habe leider auch das Passwort von der Zugehörigen Email Adresse nicht mehr im Kopf , kann ich da irgendwas tun um mein Passwort neu zu machen ?Mfg

  • Newbie
  • Ich habe mein Spotify Passwort vergessen und habe leider auch das Passwort von der Zugehörigen Email Adresse nicht mehr im Kopf , kann ich da irgendwas tun um mein Passwort neu zu machen ? Mfg
  • paddy1910
  • Newbie
  • 55929 Views
  • 16 replies
  • 6 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 55929 Views
  • 16 replies
  • 6 likes

Solved!! My friends cannot see my activity

Hello, My friends cannot see my activity in the Activity Feed. What is shown is that my activity from 8 days ago. I looked at the settings and yes, publishing activity is on and I am not in offline mode. Both Mac app and Android app does not work for...

  • Newbie
  • Hello,   My friends cannot see my activity in the Activity Feed. What is shown is that my activity from 8 days ago. I looked at the settings and yes, publishing activity is on and I am not in ...
  • JackBeau
  • Composer
  • 1111 Views
  • 1 replies
  • 0 likes
  • 1111 Views
  • 1 replies
  • 0 likes

Solved!! Remove credit card on my account

Hi, I would like to remove the credit card details of my account. How can I do this? When I am logged in --> Subscription I can only use the option "Get Premium".

  • Music Fan
  • Hi,   I would like to remove the credit card details of my account.   How can I do this?   When I am logged in -->  Subscription I can only use the option "Get Premium".
  • Maxim
  • Spotify Star
  • 42147 Views
  • 3 replies
  • 1 likes
  • 42147 Views
  • 3 replies
  • 1 likes

Address

How do I find out what address I have registered?

  • Newbie
  • How do I find out what address I have registered?
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

Minhas playlists sumiram e estão aparecendo como tocadas recentemente umas playlists que com certeza não foi eu que escolhi. Como faço pra recuperar minhas playlists?

  • Casual Listener
  • Minhas playlists sumiram e estão aparecendo como tocadas recentemente umas playlists que com certeza não foi eu que escolhi. Como faço pra recuperar minhas playlists? 
  • DenaMarie82
  • Casual Listener
  • 539 Views
  • 4 replies
  • 0 likes
  • 539 Views
  • 4 replies
  • 0 likes

URGENT: Account hacked; email and password not mine, COSTING ME $$

Help! My account is being used by an email and password that are not mine. I am able to log in via facebook, but when i try and change the email/password, I am not able to get the password reset link, as it sends to '*snip*' which is NOT my email add...

  • Casual Listener
  • Help! My account is being used by an email and password that are not mine. I am able to log in via facebook, but when i try and change the email/password, I am not able to get the password reset link...
  • noodlemmk
  • Casual Listener
  • 839 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 839 Views
  • 4 replies
  • 0 likes

If I get my spotify for artists page, will i lose my personal user profile?

I have a personal user profile on Spotify through my premium account. I want to access my Spotify for Artist page on spotify, but I don't want to lose my personal user profile. How do I do this?

  • Newbie
  • I have a personal user profile on Spotify through my premium account. I want to access my Spotify for Artist page on spotify, but I don't want to lose my personal user profile. How do I do this?
  • Bethany_Dawn
  • Community Legend
  • 619 Views
  • 1 replies
  • 0 likes
  • Premium
  • 619 Views
  • 1 replies
  • 0 likes

I cant log in because I have 2 accounts linked to my email

I am trying to log into SPotify on web player but it logs me into my old free account when I enter my email and password and when I log in through facebook. I have a new premium UK account and have been using this for the past year with no issue, but...

  • Newbie
  • I am trying to log into SPotify on web player but it logs me into my old free account when I enter my email and password and when I log in through facebook.   I have a new premium UK account a...
  • Avery_is_lost
  • Regular
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Forgot Login Data but Spotify still charges fees

Hello Community. I forgot my login details including email address, so I cant login to my Spotify account. Unfortunately Spotify still charges the membership fees from my bank account. Is there anyway to recover my login details ? I already tried to ...

  • Newbie
  • Hello Community.   I forgot my login details including email address, so I cant login to my Spotify account. Unfortunately Spotify still charges the membership fees from my bank account. &nbs...
  • JackBeau
  • Composer
  • 501 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 501 Views
  • 1 replies
  • 0 likes

Random devices connect to my spotify account frequently

So about 3 weeks or so ago I started to experience random devices connecting to my account while I am listening. My music then switches to whatever they are listening to. This happens everywhere... at home on my home wifi... out and about on the trai...

  • Casual Listener
  • So about 3 weeks or so ago I started to experience random devices connecting to my account while I am listening.  My music then switches to whatever they are listening to.  This happens eve...
  • Avery_is_lost
  • Regular
  • 1254 Views
  • 2 replies
  • 1 likes
  • Premium
  • 1254 Views
  • 2 replies
  • 1 likes

Premium subscription

I am paying a subscription for Premium. My iphone recognises it, but not my desktop or Ipad. Please help me synch my Spotify apps, thank you

  • Newbie
  • I am paying a subscription for Premium. My iphone recognises it, but not my desktop or Ipad.  Please help me synch my Spotify apps, thank you 
  • JackBeau
  • Composer
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Can't sign in

Hi guys so my mother signed up for Spotify, so the thing is I am paying for it and she recently got a new phone so does not know what info she signed in with, I'm paying for this service and have no access, please help.....

  • Newbie
  • Hi guys so my mother signed up for Spotify,  so the thing is I am paying for it and she recently got a new phone so does not know what info she signed in with,  I'm paying for this service ...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Recupera assinatura premium

Eu tenho assinatura premium,mais esqueci a senha e o emeil,como posso ter acesso a conta novamente?

  • Visitor
  • Eu tenho assinatura premium,mais esqueci a senha e o emeil,como posso ter acesso a conta novamente?
  • Bittencourt
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes