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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419707 Views
  • 965 replies
  • 108 likes
  • Account
  • 419707 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185305 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185305 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103172 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103172 Views
  • 69 replies
  • 10 likes

Can't launch webplayer

I am trying to launch the webplayer on my computer. I have done this every day for months and all of a sudden today it asks me to LOG IN, and when I click LOG IN it goes to a black screen. I have a premium account and it works fine on my phone so I a...

  • Newbie
  • I am trying to launch the webplayer on my computer. I have done this every day for months and all of a sudden today it asks me to LOG IN, and when I click LOG IN it goes to a black screen. I have a p...
  • Desamii
  • Newbie
  • 293 Views
  • 1 replies
  • 0 likes
  • Login
  • 293 Views
  • 1 replies
  • 0 likes

Transferring account to new account in middle of subscription

I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-new account? Would I then also get the remaining time...

  • Visitor
  • I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-ne...
  • 브라이언
  • Regular
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled sub at the right time last month, still been charged...

So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and needed to go on the website and do some things. So i...

  • Music Fan
  • So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and n...
  • Walkertom14
  • Newbie
  • 1473 Views
  • 12 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1473 Views
  • 12 replies
  • 0 likes

Solved!! I cannot change my account's location country (premium account)

I have a premium account and I moved to another country. I want to update my country settings and the dropdown menu for the country is locked in my profile. So I cannot change my account's location. When I follow the following Help for Premium users ...

  • Casual Listener
  • I have a premium account and I moved to another country. I want to update my country settings and the dropdown menu for the country is locked in my profile. So I cannot change my account's location. ...
  • 브라이언
  • Regular
  • 790 Views
  • 3 replies
  • 0 likes
  • Account
  • 790 Views
  • 3 replies
  • 0 likes

Premium Account Cancellation

Hi, I'm using Spotify Premium with mobile operator campaign (Vodafone Turkey) and I couldn't cancel my subscription. When I talked mobile operator customer representative, she said that they can't help with this issue, only Spotify can handle members...

  • Newbie
  • Hi, I'm using Spotify Premium with mobile operator campaign (Vodafone Turkey) and I couldn't cancel my subscription. When I talked mobile operator customer representative, she said that they can't he...
  • 브라이언
  • Regular
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Change username

Hello all, I created my account without the intent of keeping it. It was a sort of test-drive of the application for me, and I wanted to see what it would offer. Now, I love the app and use it daily!However, I'm stuck with this username that I create...

  • Casual Listener
  • Hello all,   I created my account without the intent of keeping it.  It was a sort of test-drive of the application for me, and I wanted to see what it would offer.  Now, I love the ...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes

Connected on stranger devices

Hello, I would like a help, I have been observing that at the time, there are other devices connected to my account that I have never seen because I never passed my spotify account to another person, usually I log in to my account and it appears that...

  • Casual Listener
  • Hello, I would like a help, I have been observing that at the time, there are other devices connected to my account that I have never seen because I never passed my spotify account to another person,...
  • Maxim
  • Spotify Star
  • 724 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 724 Views
  • 1 replies
  • 0 likes

Spotify profile picture

Sick of my picture on Spotify. How do I change my spotify profile picture to my instagram picture (instead of my facebook picture)?

  • Newbie
  • Sick of my picture on Spotify.  How do I change my spotify profile picture to my instagram picture (instead of my facebook picture)?
  • fipper-us
  • Newbie
  • 1840 Views
  • 2 replies
  • 0 likes
  • 1840 Views
  • 2 replies
  • 0 likes

Como posso trocar o responsavel pelos pagamentos na conta familia?

Queria trocar o responsavel pelos pagamentos da conta sem ter que desfaze-la. Obrigado

  • Newbie
  • Queria trocar o responsavel pelos pagamentos da conta sem ter que desfaze-la. Obrigado  
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Customer Service

I find it ridiculous that I'm paying a monthly subscription and spotify doesn't have a customer support line. I have Spotify premium and when I logged in on my phone just now I'm told I need spotify premium to stream content. I have more than suffici...

  • Newbie
  • I find it ridiculous that I'm paying a monthly subscription and spotify doesn't have a customer support line. I have Spotify premium and when I logged in on my phone just now I'm told I need spotify...
  • osornios
  • Spotify Star
  • 17875 Views
  • 111 replies
  • 27 likes
  • 17875 Views
  • 111 replies
  • 27 likes

Solved!! Canceled subscription still charged me $9.99 USD. No response from support.

On 3/5/12, I had logged in to cancel my trial subscription of Spotify before I was charged for it again. Then, on 3/6/12, I received an email saying that I was charged $9.99, anyway. I logged in again, and for some reason my account is acting as if i...

  • Newbie
  • On 3/5/12, I had logged in to cancel my trial subscription of Spotify before I was charged for it again. Then, on 3/6/12, I received an email saying that I was charged $9.99, anyway. I logg...
  • osornios
  • Spotify Star
  • 49555 Views
  • 279 replies
  • 26 likes
  • 49555 Views
  • 279 replies
  • 26 likes

Can't click "accept invitation" in email for spotify family

Recieved the email with the spotify family code to upgrade a family member to premium however in th email there is an "accept invitation" button I cannot click. I have searched for another place to enter this code in the family member's acocunt I wan...

  • Newbie
  • Recieved the email with the spotify family code to upgrade a family member to premium however in th email there is an "accept invitation" button I cannot click. I have searched for another place to e...
  • liam49
  • Newbie
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo realizar el pago premium familiar

Hola tengo TARJETA DE DEBIDO Internacional y No Puedo Realizar la subcripción de la prima del plan de de Familiares, CUANDO agrego La Información de Mi Venta solicitada Aparece; Ups, Parece Que tu Tarjeta o Proveedor de Pago estan teniendo Un Mal Día...

  • Newbie
  • Hola tengo TARJETA DE DEBIDO Internacional y No Puedo Realizar la subcripción de la prima del plan de de Familiares, CUANDO agrego La Información de Mi Venta solicitada Aparece;  Ups, Parece Que...
  • roipeker
  • Newbie
  • 1728 Views
  • 11 replies
  • 1 likes
  • Subscription
  • 1728 Views
  • 11 replies
  • 1 likes

Change the Country to my account

Dears,I live in Italy and my mobile is connected to an Italy mobile provider.. unfortunatelly my company have an internet provider that is located in Netherlands. Each time that I connect from the web browser at work to listen music ... it automatica...

  • Newbie
  • Dears, I live in Italy and my mobile is connected to an Italy mobile provider.. unfortunatelly my company have an internet provider that is located in Netherlands. Each time that I connect from the ...
  • dmgirl
  • Newbie
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

account hacked

Please, could you help me? My account got hacked and they deleted every saved song since january from my account, deleted my lists, changed profile picture, did a troll songlist.My account is connected with facebook and I can't change my password som...

  • Casual Listener
  • Please, could you help me? My account got hacked and they deleted every saved song since january from my account, deleted my lists, changed profile picture, did a troll songlist. My account is conne...
  • Ismo_Palviainen
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Unable to Play / Access Denied for Certain Albums / Songs on All Platforms.

I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listening to her music, so I bought a premium account in ...

  • Casual Listener
  • I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listen...
  • robertdegange
  • Newbie
  • 2529 Views
  • 3 replies
  • 0 likes
  • 2529 Views
  • 3 replies
  • 0 likes

Solved!! Please ADD Tennis Court FLUME REMIX

Hello all,i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?

  • Newbie
  • Hello all, i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?
  • xombie
  • Newbie
  • 10657 Views
  • 4 replies
  • 8 likes
  • Other
  • 10657 Views
  • 4 replies
  • 8 likes

Comment rechercher un compte premium a partir d'une CB

Comment rechercher un compte premium a partir d'une CB ?? Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...

  • Casual Listener
  • Comment rechercher un compte premium a partir d'une CB ??   Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...
  • GillianDelvigne
  • Composer
  • 2230 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2230 Views
  • 3 replies
  • 0 likes

Spotify premium cant be purchase in this app

Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying spottify cant be purchase in this app. What just ha...

  • Casual Listener
  • Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying ...
  • Zaiyanjafry
  • Newbie
  • 9982 Views
  • 10 replies
  • 4 likes
  • 9982 Views
  • 10 replies
  • 4 likes