Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078964 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078964 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49738 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49738 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146067 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146067 Views
  • 4840 replies
  • 118 likes

{Sharmili}PHONE 18779772876” Aol .support number @Aol .support number?>?

{Sharmili}PHONE 18779772876” Aol .support number @Aol .support number?>? {Sharmili}PHONE 18779772876” Aol .support number @Aol .support number?>? {Sharmili}PHONE 18779772876” Aol .support number @Aol .support number?>? {Sharmili}PHONE 18779772876” Ao...

  • Regular
  • {Sharmili}PHONE 18779772876” Aol .support number @Aol .support number?>? {Sharmili}PHONE 18779772876” Aol .support number @Aol .support number?>? {Sharmili}PHONE 18779772876” Aol .sup...
  • 297 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
  • 297 Views
  • 0 replies
  • 0 likes

google domain customer service ™ 1855x478x32x89_® ™ call list of google domains support number [OP

google domain customer service ™ 1855x478x32x89_® ™ call list of google domains support number [OPgoogle domain customer service ™ 1855x478x32x89_® ™ call list of google domains support number [OPgoogle domain customer service ™ 1855x478x32x89_® ™ ca...

  • Regular
  • google domain customer service ™ 1855x478x32x89_® ™ call list of google domains support number [OP google domain customer service ™ 1855x478x32x89_® ™ call list of google domains support number [OP ...
  • 107 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 107 Views
  • 0 replies
  • 0 likes

change my Premium account from Spotify partner to Family account

Hi.My Spotify premium account is currently provided by an Partner of Spotify called Drei (an Austrian Telecommunication Company).I now want to have an Family account but i can't switch to this on the normal Spotify webside or at the Partnercompany.As...

  • Newbie
  • Hi. My Spotify premium account is currently provided by an Partner of Spotify called Drei (an Austrian Telecommunication Company). I now want to have an Family account but i can't switch to th...
  • 108 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 108 Views
  • 0 replies
  • 0 likes

libreoffice phone number@833~327~2999#libreoffice presentation templates help number @openoffice ou

libreoffice 2016 help numberlibre open office phone numberopenoffice ou libreoffice help numberinstaller libreoffice phone numberlibreoffice presentation templates help numberlibreoffice publisher support numberlibreoffice mac phone numberelibreoffic...

  • Regular
  • libreoffice 2016 help number libre open office phone number openoffice ou libreoffice help number installer libreoffice phone number libreoffice presentation templates help number libreoffice pu...
  • 197 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 197 Views
  • 0 replies
  • 0 likes

loggin on

hello, i signed up for the three month promo on my desktop, now when i open the app on my phone it just gives me the free version. How do i log on from my phone to get all the features.

  • Newbie
  • hello, i signed up for the three month promo on my desktop, now when i open the app on my phone it just gives me the free version.  How do i log on from my phone to get all the features.  
  • LeoRager
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Account deleted

So my credit card details had expired and I forgot to update them and now my account is gone and all the music I had and the playlists have all dissapeared... how can I get back that account and update the details because it' saying tha my emails is ...

  • Newbie
  • So my credit card details had expired and I forgot to update them and now my account is gone and all the music I had and the playlists have all dissapeared... how can I get back that account and upda...
  • Robert_W
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

fghjvbjknmkl nk

nc jab sjbvshkvbmjv kv jh jh RAsaNarayan

  • Regular
  • nc jab sjbvshkvbmjv kv jh jh RAsaNarayan
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes

dsgvdsfsfdfdsfedfnffgvbbhgfhngjyhguy

fnvdfvdn,vnsfvnddsfnvdsfndndjdfsjfdjsfnmgdsgmnvmsdncfdsn bnfbmdsfn,fmndsfmfbvdvjdfnmxcdbmvbjdvgfdgfdgdgvsdrfgfbfg

  • Regular
  • fnvdfvdn,vnsfvnddsfnvdsfndndjdfsjfdjsfnmgdsgmnvmsdncfdsn bnfbmdsfn,fmndsfmfbvdvjdfnmxcdbmvbjdvgfdgfdgdgvsdrfgfbfg
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Spotify family

I have subscribed to family but when I send the link and open through their accept email, it doesn' lead me to anywhere with the code in and no option to redeem. Please help as I'm going mad!!

  • Newbie
  • I have subscribed to family but when I send the link and open through their accept email, it doesn' lead me to anywhere with the code in and no option to redeem. Please help as I'm going mad!!
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Account hacked and recovered, possible to rollback?

As mentioned, my account was hacked and had my playlists deleted and a bunch of others added. These changes had been fixed using recover playlists and also account password changed and sign out of all devices. Just aaking if there are other steps i s...

  • Newbie
  • As mentioned, my account was hacked and had my playlists deleted and a bunch of others added. These changes had been fixed using recover playlists and also account password changed and sign out of al...
  • Robert_W
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

I can't change my country/payment card

I used to live in Belgium. Now I live in Danmark. I want to change my payment card to a danish one but then, a message says : "Spotify isn't available in your country yet. Change your location or choose a different payment method."Spotify is availabl...

  • Newbie
  • I used to live in Belgium. Now I live in Danmark.   I want to change my payment card to a danish one but then, a message says : "Spotify isn't available in your country yet. Change your l...
  • 95 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 95 Views
  • 0 replies
  • 0 likes

Unable to re-add family members

The credit card used by my Spotify Subscription recently expired, and was not noticed because Spotify is incapable of sending email communication in a language that I actually speak (separate incredibly frustrating topic). When the new card detail wa...

  • Casual Listener
  • The credit card used by my Spotify Subscription recently expired, and was not noticed because Spotify is incapable of sending email communication in a language that I actually speak (separate incredi...
  • 91 Views
  • 0 replies
  • 0 likes
  • Account
  • 91 Views
  • 0 replies
  • 0 likes

Discover weekly does not update

Hi,My "Dicover weekly" did not update itself for 4 weeks in a row. I waited in case it would be solved by itself without any luck. So is there anything that I could do to solve the issue?Can you help me with this? Thank you

  • Newbie
  • Hi, My "Dicover weekly" did not update itself for 4 weeks in a row. I waited in case it would be solved by itself without any luck. So is there anything that I could do to solve the issue? Can you ...
  • 94 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 94 Views
  • 0 replies
  • 0 likes

Facebook login for multiple family members

I have a free Premium membership via my tv/internet provider. I could not change that to a Family account, so I had to generate a new account to get the Family package, and I did. The free Premium is still active. However, I logged into the new Famil...

  • Newbie
  • I have a free Premium membership via my tv/internet provider. I could not change that to a Family account, so I had to generate a new account to get the Family package, and I did. The free Premium is...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Recover deleted account

Is it possible to recover a deleted account? Do they erase it permanently after 7 days? ?

  • Newbie
  • Is it possible to recover a deleted account? Do they erase it permanently after 7 days? ? 
  • 328 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 328 Views
  • 0 replies
  • 0 likes

Cuenta abierta con facebook, si cierro esa cuenta, puedo abrir un nueva con el mismo correo??

Hola!Mi cuenta de Spotify esta abierta con facebook el problema es que ahora quiero acceder solo con el correo sin que este unida a facebook. He mirado el topic de ayuda 'Quiero usar Spotify sin Facebook' pero no me sirve ya que no me parece la opcio...

  • Newbie
  • Hola! Mi cuenta de Spotify esta abierta con facebook el problema es que ahora quiero acceder solo con el correo sin que este unida a facebook. He mirado el topic de ayuda 'Quiero usar Spotify sin Fa...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Solved!! Username is not the same as I chose

Hey, pls ignore my bad english My problem is, that I chose during the registration which username I want to use. Spotify did'nt refuse it, so I thought, that its okay. But now, my username is not the same as I tipped in. It says "97n3qy61xk1v6yb5adhm...

  • Newbie
  • Hey, pls ignore my bad english 😄 My problem is, that I chose during the registration which username I want to use. Spotify did'nt refuse it, so I thought, that its okay. But now, my username is n...
  • Maxim
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 399 Views
  • 1 replies
  • 0 likes

Received an SMS, scam?

I received an SMS today in Norwegian, and I'm sure it's a scam. It translates to: You haven't activated your 180 days of Spotify premium, and then there's a dodgy link. Now, of course I have activated my premium and it's all working fine, but it made...

  • Newbie
  • I received an SMS today in Norwegian, and I'm sure it's a scam. It translates to: You haven't activated your 180 days of Spotify premium, and then there's a dodgy link. Now, of course I have activate...
  • EllinorL
  • Newbie
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Subscribed but cant login

Hello,My spotify account is connected to Facebook. I was logged in, paid for subscription. After that logged out. Now when trying to log in again, I receive an error, stating that the credentials are wrong. After that tried to reset my password, by e...

  • Newbie
  • Hello, My spotify account is connected to Facebook. I was logged in, paid for subscription. After that logged out. Now when trying to log in again, I receive an error, stating that the credentials a...
  • 142 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 142 Views
  • 0 replies
  • 0 likes

Using in Different countries

I am living in Turkey . Last year I lived in EU for a 6 months and I could not reach my account during this time. Languages are changed, advertisements are changed. This year I want to take a new premium account but I am going to move to Europe again...

  • Newbie
  • I am living in Turkey . Last year I lived in EU for a 6 months and I could not reach my account during this time. Languages are changed, advertisements are changed. This year I want to take a new pre...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 184 Views
  • 1 replies
  • 0 likes