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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422537 Views
  • 965 replies
  • 108 likes
  • Account
  • 422537 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187163 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187163 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103767 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103767 Views
  • 70 replies
  • 10 likes

Solved!! Premium family subscription but can't find friends or transfer playlists

We upgraded to a family premium subscription. I can't find my husband's account to follow and I can't transfer over my playlists from his account. Help!

  • Newbie
  • We upgraded to a family premium subscription. I can't find my husband's account to follow and I can't transfer over my playlists from his account. Help!
  • MattSuda
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

60 days trial

Hello.Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it . Can somebody tell me why i'm not eligible ? I haven't got until now any free trial and...

  • Newbie
  • Hello. Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it .   Can somebody tell me why...
  • MattSuda
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution change country

Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my french bank account... someone had the same issue ??

  • Casual Listener
  • Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my frenc...
  • valouraccoon
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Artists page problems! (New release)

Good afternoon! Me and my friend are releasing a new song, named "Highway". My artist name is "HYWLKR" and he is "Nort Rainey".This is actually not our first release - and both of us already have verified artist pages. Problem 1: After releasing "Hig...

  • Casual Listener
  • Good afternoon!   Me and my friend are releasing a new song, named "Highway". My artist name is "HYWLKR" and he is "Nort Rainey". This is actually not our first release - and both of us ...
  • MattSuda
  • Spotify Star
  • 726 Views
  • 3 replies
  • 0 likes
  • 726 Views
  • 3 replies
  • 0 likes

User name is a number (premium account)

I don't know why my name is chaged into a numeric one.someone can explain me that?

  • Regular
  • I don't know why my name is chaged into a numeric one. someone can explain me that?
  • Hdnw
  • Regular
  • 347 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 347 Views
  • 2 replies
  • 0 likes

‘You can only use Spotify 14 days in abroad’

Spotify log out my account then I can’t log in because it always says that I can only use Spotify 14 days in abroad but I’m not in abroad. Still staying in the Philippines since I’ve used spotify. I’ve been using Spotify for months, now what? Please ...

  • Newbie
  • Spotify log out my account then I can’t log in because it always says that I can only use Spotify 14 days in abroad but I’m not in abroad. Still staying in the Philippines since I’ve used spotify. I’...
  • Nico
  • Community Legend
  • 1137 Views
  • 1 replies
  • 0 likes
  • 1137 Views
  • 1 replies
  • 0 likes

Random Playlists appearing

I'm not sure if someone has my credentials or if something is mixed up but playlists of other genres that I do not listen to are appearing under My Playlists. Every day I see a new one come up and their not random radio stations, they're entire playl...

  • Newbie
  • I'm not sure if someone has my credentials or if something is mixed up but playlists of other genres that I do not listen to are appearing under My Playlists. Every day I see a new one come up and th...
  • Nico
  • Community Legend
  • 2370 Views
  • 1 replies
  • 0 likes
  • 2370 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to change the picture of the discover weekly playlist? (it's a picture of my ex -.- )

hey there,i'm a big fan of thee weekly playlist, but - i really don't know why - spotify decided to use a picture of my ex which was a couple of months ago in my facebook album. this maybe petty, but for me it's more than annoying.is there any chance...

  • Regular
  • hey there, i'm a big fan of thee weekly playlist, but - i really don't know why - spotify decided to use a picture of my ex which was a couple of months ago in my facebook album. this maybe petty, b...
  • DoriLori
  • Regular
  • 85274 Views
  • 69 replies
  • 23 likes
  • Account
    Other
    Premium
  • 85274 Views
  • 69 replies
  • 23 likes

Facebook and Spotify

Hi Guys I have a free account and a student account on spotify and everytime i log in to spotify on my iphone, my iphone logs me in automatically on to me free account. how do i prevent this from defaulting the log in on my iphone to the free account...

  • Newbie
  • Hi Guys   I have a free account and a student account on spotify and everytime i log in to spotify on my iphone, my iphone logs me in automatically on to me free account.   how do i pre...
  • Keanu_C
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi sesion se cierra sola

Mi sesión se cierra sola y pierdo todas las descargas, ¿alguien que me ayude a solucionarlo?

  • Newbie
  • Mi sesión se cierra sola y pierdo todas las descargas, ¿alguien que me ayude a solucionarlo?
  • jay90
  • Casual Listener
  • 32113 Views
  • 7 replies
  • 2 likes
  • 32113 Views
  • 7 replies
  • 2 likes

Account issue

I have just upgraded my mobile phone and I cannot access my premium subscription account. When I logged in to check, Ive been down graded to a free account. Can someone please explain why as I pay for my account via Vodafone.

  • Newbie
  • I have just upgraded my mobile phone and I cannot access my premium subscription account. When I logged in to check, Ive been down graded to a free account. Can someone please explain why as I pay fo...
  • user-removed
  • Not applicable
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Problema em usar o plano familiar ao mesmo tempo

Em fevereiro deste ano fiz um Plano familiar, porém se eu estou usando o Spotify , meus convidados não conseguem usar ao mesmo tempo.nao estamos conseguindo consertar este problema Como devemos fazer?

  • Newbie
  • Em fevereiro deste ano fiz um Plano familiar, porém se eu estou usando o Spotify , meus convidados não conseguem usar ao mesmo tempo. nao estamos conseguindo consertar este problema  Como deve...
  • Bittencourt
  • Spotify Star
  • 3978 Views
  • 1 replies
  • 0 likes
  • 3978 Views
  • 1 replies
  • 0 likes

Limite de músicas offiline

Gostaria de saber o porquê o limite por dispositivo é de 3.333 faixas. Por que não é mensurado por tamanho de arquivo? Qual intereferência isso gera para vocês sendo que a rede e armazenamento afetado é o meu? Há possibilidade de fazer mais downloads...

  • Newbie
  • Gostaria de saber o porquê o limite por dispositivo é de 3.333 faixas. Por que não é mensurado por  tamanho de arquivo? Qual intereferência isso gera para vocês sendo que a rede e armazenamento ...
  • Bittencourt
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Delete account

How do I delete my account?

  • Visitor
  • How do I delete my account?
  • user-removed
  • Not applicable
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! "Spotify User Notification" Pishing Email Received Today 20/04/2018

Hello everybody!This is my first time I write here and probably I'm doing something wrong, but just trying to help.I just received an email from: Spotify <*snip*> with "Spotify User Notification" title and a phishing button "Validate your membership"...

  • Newbie
  • Hello everybody! This is my first time I write here and probably I'm doing something wrong, but just trying to help. I just received an email from: Spotify <*snip*> with "Spotify User Notific...
  • user-removed
  • Not applicable
  • 1397 Views
  • 1 replies
  • 1 likes
  • 1397 Views
  • 1 replies
  • 1 likes

Hacked email

Hi, I have had to open a second Spotify account because I have forgot my password to my old account and my email I used for it has been hacked and shut down so I cannot access it, however I am still paying for because I can’t cancel it without loggin...

  • Casual Listener
  • Hi, I have had to open a second Spotify account because I have forgot my password to my old account and my email I used for it has been hacked and shut down so I cannot access it, however I am still ...
  • Robcheesbrough
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Account Hacked

I have just realised that my spotify premium has been hacked and i have been charged with multiple times for premium for family which I did not subscribe. It was only when spotify sent me an email saying that my email has been changed till i realized...

  • Casual Listener
  • I have just realised that my spotify premium has been hacked and i have been charged with multiple times for premium for family which I did not subscribe.    It was only when spotify sent...
  • Noiver
  • Regular
  • 367 Views
  • 2 replies
  • 0 likes
  • Account
  • 367 Views
  • 2 replies
  • 0 likes

Spotify Premium don't work without WiFi!

Hi everyone! , in the last days i havea problem!, when i turn off my WIFi and i use spotify premium i can listen just one song and spotify is down!; and i return into the app and my account have a logout!! And then I'll get wifi and connect my acount...

  • Newbie
  • Hi everyone! , in the last days i havea problem!, when i turn off my WIFi and i use spotify premium i can listen just one song and spotify is down!; and i return into the app and my account have a lo...
  • Felixplace
  • Newbie
  • 3562 Views
  • 3 replies
  • 0 likes
  • Account
  • 3562 Views
  • 3 replies
  • 0 likes

Solved!! "This song is not available. If you have the file on your computer ..."

Hello, I've search on google and I've seen similar threads with the same problem, but no answer solved my problem. Yesterday I was listening to a song on Spotify on my phone, all was good but now, when I listen to the same song on my computer, I rece...

  • Casual Listener
  • Hello, I've search on google and I've seen similar threads with the same problem, but no answer solved my problem.   Yesterday  I was listening to a song on Spotify on my phone, all was g...
  • Luke
  • Spotify Star
  • 559 Views
  • 5 replies
  • 0 likes
  • 559 Views
  • 5 replies
  • 0 likes

Superuser Contribution All my stuff gone after upgrade to premium

Over the weekend I upgraded to premium. I logged out and logged back in and now my username is all numbers when it was not before. My friends are gone, all my artists that I am (was) following, and all my recent activity. I'm using the same account i...

  • Casual Listener
  • Over the weekend I upgraded to premium. I logged out and logged back in and now my username is all numbers when it was not before. My friends are gone, all my artists that I am (was) following, and a...
  • jsmoody
  • Casual Listener
  • 375 Views
  • 4 replies
  • 0 likes
  • Account
  • 375 Views
  • 4 replies
  • 0 likes