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To log in the app ask me to remove de offline mode, wich I cannot do unless it let me log in! HELP!

To log in the app ask me to remove de offline mode, wich I cannot do unless it let me log in! HELP!

I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it. 

Please let me log in!!!!!

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3 Replies

Hey @ielyvf! Welcome to the Spotify Community.

 

We'd recommend reinstalling your app by following the steps at https://support.spotify.com/article/reinstallation-of-spotify/. Keep in mind that you'll need to download your offline tracks once again. 

 

No worries, you can download them again using a WiFi connection.

 

Let us know how it goes 🙂

Thats the problem! That is a bad solution, in fact it i no solution at all, it´s just what I´m asking not to do.

Please help me with some alternative in wich I don´t have to download all the music all over again, it is the second time this exact same situation happens. 

 

Please help me to log in without reinstalling de app. Can you help me with that?

 

Please, please, please

Hey @ielyvf,

 

Rest assured, the steps for a clean reinstall should resolve this. We understand that it might not be ideal (as you'll need to redownload your music for offline listening), but it's the best thing to do in this instance.

 

Let us know if you still experience this even after a reinstall. We'll see what we can suggest after that.

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