Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83555 Views

29 replies

0 likes

  • 83555 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104736 Views

10 replies

3 likes

Account
Login
  • 104736 Views
  • 10 replies
  • 3 likes

Komme nicht in meinen Account und zahle umsonst 9,99 im Monat!

Ich komme nicht mehr in meinen Sportify Account und kann mein Passwort nicht mehr ändern, da ich ausversehen bei der Anmeldung meine Email Adresse falsch geschrieben habe. Bezahle jetzt umsonst 10 Euro im Monat, bin darüber echt sauer !! I no longer ...

Newbie

Ich komme nicht mehr in meinen Sportify Account und kann mein Passwort nicht mehr ändern, da ich ausversehen bei der Anmeldung meine Email Adresse falsch geschrieben habe. Bezahle jetzt umsonst 10 Eu...

songassistant

Composer

3267 Views

1 replies

0 likes

  • 3267 Views
  • 1 replies
  • 0 likes

Account password doesn't work, nor the reset password.

I purchased a Spotify premium account for me and my girlfriend. But she is not able to log in. My phone can log in because the password is saved but the password that we both thought was attached to the account, never works when we try to sign in. Wh...

Newbie

I purchased a Spotify premium account for me and my girlfriend. But she is not able to log in. My phone can log in because the password is saved but the password that we both thought was attache...

songassistant

Composer

1103 Views

1 replies

0 likes

Login
  • 1103 Views
  • 1 replies
  • 0 likes

Forgotten username and password

Need to cancel premium account via card Information

Casual Listener

Need to cancel premium account via card Information

Robert_W

Community Legend

1286 Views

3 replies

0 likes

Account
Login
Subscription
  • 1286 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reproduce aleatorio

Hola, el problema que tengo es que normalmente mis canciones se reproducen una debajo de otra según el orden que las agrego, pero ahorita se están reproduciendo aleatoriamente, sólo le doy a siguiente y pone otra canción que no es la que añadí despué...

Casual Listener

Hola, el problema que tengo es que normalmente mis canciones se reproducen una debajo de otra según el orden que las agrego, pero ahorita se están reproduciendo aleatoriamente, sólo le doy a siguient...

oscar__puello

Casual Listener

1327 Views

2 replies

1 likes

Account
Login
Premium
  • 1327 Views
  • 2 replies
  • 1 likes

FRaud

I do not have an account with Spotify. Yet Spotify charged my credit card Illegally. How the heck am I supposed to contact someone if there is no phone number? Do I have to report this to the attorney general? How the heck am I supposed to get a hold...

Visitor

I do not have an account with Spotify. Yet Spotify charged my credit card Illegally. How the heck am I supposed to contact someone if there is no phone number?  Do I have to report this to the a...

Robert_W

Community Legend

702 Views

1 replies

0 likes

Account
  • 702 Views
  • 1 replies
  • 0 likes

couldnt change my country

I recently moved from the UK to Israel.i have tried to change the country on my account accoring to the instractions online.i had to cancle my primum account so i could start a new one with the israeli spotify.how can i do that? will all of my playli...

Newbie

I recently moved from the UK to Israel. i have tried to change the country on my account accoring to the instractions online. i had to cancle my primum account so i could start a new one with the i...

Robert_W

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Email has Expired

Hey. I have a premium spotify account, but the email behind that has expired. I remember my username, but I am unable to log in to the account. I was wondering if there was a way to change my email from this account as I would like to continue using ...

Newbie

Hey.  I have a premium spotify account, but the email behind that has expired.  I remember my username, but I am unable to log in to the account.  I was wondering if there was a way to...

Robert_W

Community Legend

784 Views

1 replies

0 likes

Account
  • 784 Views
  • 1 replies
  • 0 likes

I can’t update my country settings

Hi, I can’t seem to update my country settings, and there for not use my new card details ( I just moved from the UK to France and have new bank details) I have been trying for a month and my premium subscription is now down. Any tips pls!!

Newbie

Hi, I can’t seem to update my country settings, and there for not use my new card details ( I just moved from the UK to France and have new bank details) I have been trying for a month and my premium...

Robert_W

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Change e-mail doesn`t work? + question about account change

Hello, I have 2 questions.1) I want to change my e-mailadress but it seems to be impossible. The e-mail, **bleep** and date of birth area can simply not be edited on my account page. I attached a printscreen. How can I solve this? 2) I recently (just...

Newbie

Hello,   I have 2 questions. 1) I want to change my e-mailadress but it seems to be impossible. The e-mail, **bleep** and date of birth area can simply not be edited on my account page. I att...

n_oacf-hsfs5

Newbie

688 Views

1 replies

3 likes

  • 688 Views
  • 1 replies
  • 3 likes

Superuser Contribution I BUYİNG PREMİUM BUT İ HAVEN'T PREMİUM !!!!

I paid for Premium. But my premium membership is not active. Give me my money back. I'm going to complain about this company.

Newbie

I paid for Premium. But my premium membership is not active. Give me my money back. I'm going to complain about this company.

Jack

Roadie

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium account suddenly disappeard after 14 days abroad

Hello,I've been account holder of a Family premium plan for at least a year and I've been travelling abroad with the same account for a while without any problems. Today I wasn't able to log in onto my account and got a message saying: "You can only ...

Casual Listener

Hello, I've been account holder of a Family premium plan for at least a year and I've been travelling abroad with the same account for a while without any problems. Today I wasn't able to log in ont...

marsmello

Casual Listener

764 Views

2 replies

0 likes

  • 764 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wife can't get on family account

My wife keeps getting rejected when trying to accept the email to join my family plan. I think we are doing everything right, then the last page says "fail". We are stumped.

Newbie

My wife keeps getting rejected when trying to accept the email to join my family plan.  I think we are doing everything right, then the last page says "fail".  We are stumped.  

Jack

Roadie

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suddenly I don t have family premium anymore...

I used to be on Facebook but I don't have it anymore since 7/8 weeks...I have premium on a family packet...But I didn't remember the password anymore so I changed to a new one..Now it says I don't have premium anymore but the worst part is I lost al ...

Newbie

I used to be on Facebook but I don't have it anymore since 7/8 weeks...I have premium on a family packet...But I didn't remember the password anymore so I changed to a new one..Now it says I don't ha...

Jack

Roadie

2868 Views

1 replies

0 likes

  • 2868 Views
  • 1 replies
  • 0 likes

Solved!! foreign spotify connect devices after signing out everywhere and password change

Hello, there is a foreign spotify connect device in my list and this is terrifying, because I can't do anything about it obviously. I did everything possible, I put on private session, I disconnected Facebook with my Spotify Account, I changed my pas...

Casual Listener

Hello,   there is a foreign spotify connect device in my list and this is terrifying, because I can't do anything about it obviously. I did everything possible, I put on private session, I dis...

Examflash

Casual Listener

1561 Views

2 replies

0 likes

Account
Login
Premium
Security
  • 1561 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I add a new member in my Spotify Family - His account still in Spotify Free

I add my brother in the spotify Family Premium but doesn't work ... he's account is still in Spotify Free. I already check if he give me the right email, reinvite him, but still doesn't work... Can anyone help me ?

Casual Listener

I add my brother in the spotify Family Premium but doesn't work ... he's account is still in Spotify Free.   I already check if he give me the right email, reinvite him, but still doesn't work...

harveyisadora

Regular

2023 Views

6 replies

0 likes

  • 2023 Views
  • 6 replies
  • 0 likes

Superuser Contribution May 2018 Update! Why?! :(

I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I had created playlists of albums, etc. I had my spo...

Visitor

I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I...

Rubygirl

Newbie

3129 Views

2 replies

10 likes

Account
Free
  • 3129 Views
  • 2 replies
  • 10 likes

Solved!! community profile pic

hi! i can't change community profile pic here. how can i this?

Casual Listener

hi! i can't change community profile pic here. how can i this?

extrawelt

Casual Listener

772 Views

2 replies

0 likes

  • 772 Views
  • 2 replies
  • 0 likes

Anyone else gotten their Account HACKED recently??

Just happened to me 2 days a go, I kept having all my devices logged out and I couldn't get back in. a password reset later, it happened again the next day. I then found out that whoever stole my access connected it into their facebook and somehow ma...

Regular

Just happened to me 2 days a go, I kept having all my devices logged out and I couldn't get back in. a password reset later, it happened again the next day. I then found out that whoever stole my acc...

santidingo

Casual Listener

51580 Views

11 replies

13 likes

Security
Subscription
  • 51580 Views
  • 11 replies
  • 13 likes

Superuser Contribution To log in the app ask me to remove de offline mode, wich I cannot do unless it let me log in! HELP!

I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it. Please let me log in!!!!!

Casual Listener

I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it.  Please ...

Jack

Roadie

972 Views

3 replies

1 likes

Login
  • 972 Views
  • 3 replies
  • 1 likes

how do you remove someone?

I keep getting notified on my android device that someone is listening to music from an iphone device that I don't even know where it came from! This is completely aggravating me due to the fact that it doesn't happen to be any of my friends, and thi...

Casual Listener

I keep getting notified on my android device that someone is listening to music from an iphone device that I don't even know where it came from! This is completely aggravating me due to the fact that...

Maxim

Spotify Star

9988 Views

6 replies

0 likes

Account
  • 9988 Views
  • 6 replies
  • 0 likes