Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1550 Views
  • 0 replies
  • 7 likes
  • Security
  • 1550 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445570 Views
  • 970 replies
  • 108 likes
  • Account
  • 445570 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198911 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198911 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108204 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108204 Views
  • 70 replies
  • 11 likes

Superuser Contribution Playlist problem

One of my playlists now skips certain songs that I haven't removed from the playlist. I don't understand why that is happening or how I can restore them to active play. If I click on them specifically they will play, but they won't be selected sponta...

  • Casual Listener
  • One of my playlists now skips certain songs that I haven't removed from the playlist. I don't understand why that is happening or how I can restore them to active play. If I click on them specificall...
  • surfinbird67
  • Casual Listener
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

Someone is logged in my account.

So i have this problem. Someone for sure is logged in my account. every so often, my music pauses and it tells me my account is used somewhere else. For what i have tried: I changed my password and then used the log of everywhere button, but it still...

  • Newbie
  • So i have this problem. Someone for sure is logged in my account. every so often, my music pauses and it tells me my account is used somewhere else. For what i have tried: I changed my password and t...
  • aidantyler
  • Music Fan
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 551 Views
  • 1 replies
  • 0 likes

Premium account via phone company not working

Hi. I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership. How do I update my account according to my payed membership through my phone ...

  • Casual Listener
  • Hi.  I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership.  How do I upd...
  • Hinsky
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Won't Stop Charging Me Even After I Cancelled My Subscription

I cancelled my subscription months ago and you thieves are still charging my account. There is no customer service number or e-mail. I swear I'll spend all my free time (which is quite plentiful) trying to get something to go vrial telling the world ...

  • Visitor
  • I cancelled my subscription months ago and you thieves are still charging my account.  There is no customer service number or e-mail.  I swear I'll spend all my free time (which is quite pl...
  • user-removed
  • Not applicable
  • 57150 Views
  • 50 replies
  • 31 likes
  • Account
    Security
    Subscription
  • 57150 Views
  • 50 replies
  • 31 likes

Superuser Contribution No puedo ver a mis amigos de facebook

Hola! Tengo Spotify premium desde hoy, y no puedo acceder a mi lista de amigos de facebook en la aplicacion... me aparece como "0 amigos"alguna solucion?por el momento la aplicacion la uso desde la computadora

  • Casual Listener
  • Hola! Tengo Spotify premium desde hoy, y no puedo acceder a mi lista de amigos de facebook en la aplicacion... me aparece como "0 amigos" alguna solucion? por el momento la aplicacion la uso desde ...
  • Jmirus
  • Regular
  • 1164 Views
  • 2 replies
  • 0 likes
  • 1164 Views
  • 2 replies
  • 0 likes

Spotify not showing up on Discord

So I connected my Spotify account to Discord but it isn't showing up properly. Whenever I send an invite to listen with me it shows up with ''The listening party is over!'', and it doesn't show up on my profile either (I attached a file so you can se...

  • Newbie
  • So I connected my Spotify account to Discord but it isn't showing up properly. Whenever I send an invite to listen with me it shows up with ''The listening party is over!'', and it doesn't show up on...
  • TypeIIDiabetus
  • Newbie
  • 2661 Views
  • 1 replies
  • 2 likes
  • 2661 Views
  • 1 replies
  • 2 likes

falha de pagamento

Efetuei a compra de spotfy para estudante meu celular saiu da pagina de enviar comprovante de estudante depois nao consegui voltar na mesma,tive q efetuar todo pagamento novamente acabei gadtando 17 reais peço qie estorne um pagamento pfv.

  • Newbie
  • Efetuei a compra de spotfy para estudante meu celular saiu da pagina de enviar comprovante de estudante depois nao consegui voltar na mesma,tive q efetuar todo pagamento novamente acabei gadtand...
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Spotify não loga no computador

Há 2 meses minha conta foi deslogada ( do nada ) e não consigo logar novamente , e continuo pagando meu plano Family...Teriam como resolver esse problema para mim ? Já tentei de tudo, desde tentar logar pelo face , desinstalar e instalar novamente , ...

  • Newbie
  • Há 2 meses minha conta foi deslogada ( do nada ) e não consigo logar novamente , e continuo pagando meu plano Family... Teriam como resolver esse problema para mim ? Já tentei de tudo, desde tentar ...
  • Bittencourt
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Not downloading

I have Spotify premium and created multiple playlists and I am not able to download them, it’s keeps saying “waiting to download” when I am on wifi ? What do I have to do ?Kind regards thanks

  • Casual Listener
  • I have Spotify premium and created multiple playlists and I am not able to download them, it’s keeps saying “waiting to download” when I am on wifi ? What do I have to do ? Kind regards  thank...
  • kaitlynk
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Changing phones and no longer premium

Please help! I previously had a Samsung S5 with Spotify Premium linked to my Google Home. I now have an S7, have downloaded and linked Spotify and Google Home again and when i ask Google to play songs it says I do not have Premium. When I go to my se...

  • Casual Listener
  • Please help!   I previously had a Samsung S5 with Spotify Premium linked to my Google Home. I now have an S7, have downloaded and linked Spotify and Google Home again and when i ask Google to ...
  • Lullabella81
  • Casual Listener
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium account

I bought a premium account at 3 ng, but I did not have a credit card fee, but now I want to buy again premium but money

  • Visitor
  • I bought a premium account at 3 ng, but I did not have a credit card fee, but now I want to buy again premium but money
  • SergioDavid
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Changing your country in your profile and geo locating IPs

Hello, I've looked and read through the forum posts on how this is done and have been shocked to find that they are one, all really old (2014/2015) and that Spotify have not fixed the problem. I live in Spain and when I edit my profile, the only opti...

  • Newbie
  • ...orumtopicpage/board-id/spotifyaccountrelated/thread-id/39149/page/33   Meesage in Spanish stating I need to change my country to match my payment method:   "Tu forma de pago y tu país no coinciden....
  • bonsoirv_
  • Newbie
  • 510 Views
  • 1 replies
  • 0 likes
  • Account
  • 510 Views
  • 1 replies
  • 0 likes

Solved!! Gespeicherte Musik auf dem Handy kostet trotzdem Datenvolumen!?

Hallo Musikfreunde,habe seit etwa 8 Wochen Spotify Premium und bin fast zufrieden mit diesem Dienst und seiner Auswahl.Was mich aber echt stört und hoffentlich an meinen falschen Einstellungen liegt, ist folgendes. Ich habe etwa 500 Songs auf mein Ha...

  • Casual Listener
  • Hallo Musikfreunde, habe seit etwa 8 Wochen Spotify Premium und bin fast zufrieden mit diesem Dienst und seiner Auswahl. Was mich aber echt stört und hoffentlich an meinen falschen Einstellungen li...
  • oktagon18
  • Casual Listener
  • 7287 Views
  • 2 replies
  • 0 likes
  • Premium
  • 7287 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant login in PS4 or Samsung Smart TV

Hi, Few days ago i tried to log in Spotify on my new PS4. I got an error stating "This PSN accoutn is already linked to a Spotify account. Thats not possible because this is the only PSN account ive owned and The only PS ive used Spotify. Then i went...

  • Casual Listener
  • Hi,    Few days ago i tried to log in Spotify on my new PS4. I got an error stating "This PSN accoutn is already linked to a Spotify account. Thats not possible because this is the only P...
  • Viltsukka_
  • Casual Listener
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Invadiram minha conta e apagaram tudo, preciso recuperar meu histórico e playlists

Boa noite,infelizmente rakearam minha conta e deletaram todos as minhas playlists.verifiquei que muitas musicas estavam sendo salvas sem minha autorização. Entrei em minhas configurações e reparei que havia um dispositivo estranho e resolvi mudar a s...

  • Newbie
  • Boa noite, infelizmente rakearam minha conta e deletaram todos as minhas playlists. verifiquei que muitas musicas estavam sendo salvas sem minha autorização. Entrei em minhas configurações e repare...
  • Bittencourt
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Login, Account and premium using problems

Hi guys!I have a major problem. I just changed my phone from an iPhone to a samsung. The thing is that i'm logged in on my spotify account on the iPhone, but I want to switch it to my android.Well somehow I've managed to forget both my password and e...

  • Newbie
  • Hi guys! I have a major problem. I just changed  my phone  from an iPhone to  a samsung. The thing is that i'm logged in on my spotify account on the iPhone, but I want to switch it t...
  • Noah
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 450 Views
  • 1 replies
  • 0 likes

I payed for Premium, but it's not working...

I payed yesterday for Premium, but it's not working yet...

  • Newbie
  • I payed yesterday for Premium, but it's not working yet ...
  • kaitlynk
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Playlist CLEARED

So this is the 2nd time this has happened to me and I'm not sure what to do.My playlist was absolutely CLEARED of all songs but was NOT deleted. I definitely did not click any sort of option to do this and don't even know how to clear an entire playl...

  • Newbie
  • So this is the 2nd time this has happened to me and I'm not sure what to do. My playlist was absolutely CLEARED of all songs but was NOT deleted. I definitely did not click any sort of option to do ...
  • kaitlynk
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Social Preferences Toggle Switches Broken!

The toggles for "Publish my Activity" and "Show my current Top Artists" are totally broken! Whenever I restart the desktop app it's as though I never changed these preferences! I've seen multiple posts about this issue going back months and none are ...

  • Newbie
  • The toggles for "Publish my Activity" and "Show my current Top Artists" are totally broken!  Whenever I restart the desktop app it's as though I never changed these preferences! I've seen multip...
  • Alfredo
  • Roadie
  • 582 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 582 Views
  • 1 replies
  • 1 likes