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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422588 Views
  • 965 replies
  • 108 likes
  • Account
  • 422588 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187210 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187210 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103795 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103795 Views
  • 70 replies
  • 10 likes

Superuser Contribution Connexion possible avec facebook sur ordinateur mais pas sur téléphone

Bonjour,J'ai créer un compte spotify avec mon ordinateur via un de mes comptes facebook et je me suis abonnée PREMIUM, j'ai ainsi essayée de me connecter sur ce même compte avec l'application sur mon iPhone mais cela me connecte sur mon deuxième comp...

  • Casual Listener
  • Bonjour, J'ai créer un compte spotify avec mon ordinateur via un de mes comptes facebook et je me suis abonnée PREMIUM, j'ai ainsi essayée de me connecter sur ce même compte avec l'application sur m...
  • Imzou
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Superuser Contribution help deleting Payment details!

Hi! my spotify got hacked recently and they used my saved billing details to renew premium, how do i delete these details? Theres no option to delete it on the subscription page

  • Newbie
  • Hi! my spotify got hacked recently and they used my saved billing details to renew premium, how do i delete these details? Theres no option to delete it on the subscription page 😕 
  • Alfredo
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Separate Artist with Same Name

Hi guys, I recently applied to get our artist profile verified and you guys did it very quickly and I was very impresed! However, our artist profile is being shared with another artist which isnt us. Weve spoken to our distributer (Ditto music) and t...

  • Newbie
  •  Hi guys,   I recently applied to get our artist profile verified and you guys did it very quickly and I was very impresed!    However, our artist profile is being shared with...
  • Alfredo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change the country of my Spotify profile

Hi everybody, I changed the country on my Spotify to Israel, where I'm currently visiting, but for some reason it doesn't recognize that I have premium anymore. I checked and have stille premium through my phone company at home, but now I can't chang...

  • Newbie
  • Hi everybody,    I changed the country on my Spotify to Israel, where I'm currently visiting, but for some reason it doesn't recognize that I have premium anymore. I checked and have stil...
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Logging in

I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.

  • Newbie
  • I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.
  • EBecerra
  • Newbie
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution PC App - Can I NOT download my saved songs?

Since the web player has been virtually destroyed by Spotify, I may be forced to download the Spotify application to use on my laptop. If I do, am I forced to download all my saved tracks to my hardrive? I want the saved tracks download for my iPhone...

  • Regular
  • Since the web player has been virtually destroyed by Spotify, I may be forced to download the Spotify application to use on my laptop.  If I do, am I forced to download all my saved tracks to my...
  • valo_Soul
  • Regular
  • 492 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 492 Views
  • 3 replies
  • 0 likes

¿Cómo puedo quitar mis artistas escuchados recientemente de mi perfil de spotify?

Cada vez que checo mi perfil de spotify puede ver a mis artistas escuchados recientemente y uno de mis amigos que me sigue en spotify dice que el también los puede ver en mi perfil. Yo no quiero que sigan apareciendo, pero no sé que función modificar...

  • Newbie
  • Cada vez que checo mi perfil de spotify puede ver a mis artistas escuchados recientemente y uno de mis amigos que me sigue en spotify dice que el también los puede ver en mi perfil. Yo no quiero que ...
  • user-removed
  • Not applicable
  • 58502 Views
  • 4 replies
  • 2 likes
  • 58502 Views
  • 4 replies
  • 2 likes

[GERMAN] Facebook - nicht vorhandene Freundeliste

Hallo, leider werden mir bei Spotify keine FB Freunde angezeigt. Wenn ich im Facebook unter Einstellungen - Apps die Spotify App aufrufe wird mirunter "Infos, die du dieser App bereitstellst" nur das öffentliche Profil aufgelistet.In anderen Apps z.B...

  • Newbie
  • Hallo,   leider werden mir bei Spotify keine FB Freunde angezeigt.   Wenn ich im Facebook unter Einstellungen - Apps die Spotify App aufrufe wird mir unter "Infos, die du dieser A...
  • crame-K
  • Regular
  • 2537 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 2537 Views
  • 2 replies
  • 0 likes

How can i change my my spotify username?

Hi everyone! I have a problem. I did spotify when i was 12.. I choose a stupid username and now i'd like to have the possibilities to change it. Is there someone who know how to change it?I really need help!!!

  • Visitor
  • Hi everyone!  I have a problem. I did spotify when i was 12.. I choose a stupid username and now i'd like to have the possibilities to change it.  Is there someone who know how to ch...
  • Lierzl
  • Newbie
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't login to the spotify app

I cannot sign into my spotify app. I have tried resetting my password and uninstalling then reinstalling the app and it still doesn't work. My details are all correct. When I hit "log in", it says "logging in" and then nothing happens and it goes bac...

  • Casual Listener
  • I cannot sign into my spotify app. I have tried resetting my password and uninstalling then reinstalling the app and it still doesn't work. My details are all correct. When I hit "log in", it says "l...
  • erinclaire_94
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Question about a gift subscription

Hello Spotify community, I live in the United States. I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscription card for Spotify Premium that was purchased in Japan which she...

  • Roadie
  • Hello Spotify community,   I live in the United States.   I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscr...
  • 2triky
  • Roadie
  • 196 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription problem

Hi,how do you think about living in the same place but using different Internet connections? I have to randomly renew the family subscription, since I am using an IP that is bonded to my work and others do use an different interet connections... Apar...

  • Casual Listener
  • Hi, how do you think about living in the same place but using different Internet connections? I have to randomly renew the family subscription, since I am using an IP that is bonded to my work and o...
  • Robert_W
  • Community Legend
  • 428 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution STOLEN ACCOUNT?!

HELP! We think someone have STOLEN our (my girldfriends) family-subscription account!1. She recieves an e-mail that says "Your subscription is cancelled". We didnt do anything!2. Later, she recieves an e-mail that says "You now have Premium". But not...

  • Newbie
  • HELP! We think someone have STOLEN our (my girldfriends) family-subscription account! 1. She recieves an e-mail that says "Your subscription is cancelled". We didnt do anything! 2. Later, she ...
  • SergioDavid
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution URGENTE

Non riesco ad accedere da giorni al mip account mettendo password e nickname giusti..perché?

  • Newbie
  • Non riesco ad accedere da giorni al mip account mettendo password e nickname giusti..perché?
  • SergioDavid
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar

Hola buena noche, hoy realizaron el cobro del segundo mes de suscripción y me han eliminado a todos los de mi grupo en mi plan familiar a la hora de volver les a enviar invitaciones no los deja volver a formar parte. Agradezco comentarios

  • Newbie
  • Hola buena noche, hoy realizaron el cobro del segundo mes de suscripción y me han eliminado a todos los de mi grupo en mi plan familiar a la hora de volver les a enviar invitaciones no los deja volve...
  • SergioDavid
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account problem/Playlists and songs gone

I'm paying for a Family Premium account, and for some reason all my playlists, and songs that I have downloaded and saved are gone. I was able to restore a couple of playlists, but the Songs I saved. I tried to use spotify today and I could not log i...

  • Casual Listener
  • I'm paying for a Family Premium account, and for some reason all my playlists, and songs that I have downloaded and saved are gone. I was able to restore a couple of playlists, but the Songs I saved....
  • SergioDavid
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Odeme gerceklesti ama premium aktif olmadi

Hesabimdan para cekilmesine ragmen spotify uyeligim aktif olmadi.dogrulamaya devam etmeye calistigimda sayfa bulunamadi diyor yardimci olabilirmisiniz<

  • Newbie
  • Hesabimdan para cekilmesine ragmen spotify uyeligim aktif olmadi.dogrulamaya devam etmeye calistigimda sayfa bulunamadi diyor yardimci olabilirmisiniz<
  • SergioDavid
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't open Spotify on PS4

Hello all,I've changed accounts with Spotify and as such I don't have access to my previous account anymore. My PS4 however, is (I think) still logged in as that one, since I cannot open Spotify ever since then, getting stuck on the Spotify logo.I've...

  • Casual Listener
  • Hello all, I've changed accounts with Spotify and as such I don't have access to my previous account anymore. My PS4 however, is (I think) still logged in as that one, since I cannot open Spotify ...
  • SergioDavid
  • Roadie
  • 670 Views
  • 1 replies
  • 1 likes
  • Account
  • 670 Views
  • 1 replies
  • 1 likes

Superuser Contribution i cant get my recently played artists to show

i saw on another post that on a desktop computer you have to press edit and then preferences to be able to show your recently played artists on your account, i did that but it just comes up with the radio stations i’m following? pls help

  • Newbie
  • i saw on another post that on a desktop computer you have to press edit and then preferences to be able to show your recently played artists on your account, i did that but it just comes up with the ...
  • SergioDavid
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with a family accoutn and my old account created through Facebook

Hello, I need help.I had only 1 account created through Facebook and I have there all my playlists and such. Today me and my family decided to start a family subscription and I didn't understand it very well so I created a completely new account and ...

  • Newbie
  • Hello, I need help. I had only 1 account created through Facebook and I have there all my playlists and such. Today me and my family decided to start a family subscription and I didn't understand it...
  • SergioDavid
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 325 Views
  • 1 replies
  • 0 likes