STOLEN ACCOUNT?!

[Nicke_King]

HELP! We think someone have STOLEN our (my girldfriends) family-subscription account!
1. She recieves an e-mail that says "Your subscription is cancelled". We didnt do anything!
2. Later, she recieves an e-mail that says "You now have Premium". But not Family as we had. We still didnt do anything!
3. Now she cant log in. It also seems like her e-mail is not longer connected to her account.

What is most anoying: There is no phone-support!
Please, Spotify. Conntact me to solve this!
My phone +46762389991.

[SergioDavid]

Hey @Nicke_King, welcome to the Community!

Sorry to hear about what's going on with the account. In this case, we suggest you follow the steps listed here.

Let us know how it goes.