Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Spotify was quick to charge me for the family upgrade but I still can’t add any family members. I’m stuck in a Spotify nightmare with no help available
Suddenly I can't log into Spotify - tried everything the guide says but no dice, and password reset doesn't send me an email. Was my account hacked? How do I get support? I'm a premium member..
Hello I set up my Spotify premium account through my phone provider I am trying to attach an email to it I went through my Facebook which has an email attached in Facebook and it isn't allowing me to add an email and told me to call you guys to adjus...
I opened my Spotify while in Ouerto Vallarta a few weeks ago and when Intried to log in here in San Diego it said Spotify not available abroad for more than 2 weeks. I’m wanting my account to be here in US but when I put in email it won’t let me chan...
I pay for premium but I'm a college student and want to do the bundled deal with Hulu for 4.99$ how can I get that changed
Hi, I bought subscription before Christmas. There was an info that I if I buy premium now I will get 3 months for a price of one month but one month passed and my subscription ended. What can I do receive those 2 promised months?
I can't login to my account! I know my email but can't remember My password.. but the email my account is linked with no longer exists.. so the password reset is getting sent to a non existent email address! And I can't fill out a help form to send a...
After i updatet my spotify app i now have big problems. All my music, playlists, library,.... is gone. Even i have a premium account and now its has been reset to a normal account. Please any solutions!!
I can't set up a new account with my email address. It was possibly used when my daughter included me in a family account. I now wish to set up a Premium account
I was notified that someone else was using my account - a name I've never heard and I've never shared my password with anyone. Guess I was hacked somehow. A bunch of random songs started appearing in my song list. I logged out all devices and changed...
Dear Spotify Community, I hope you are all doing well. I am part of a family plan, and it is usually paid on the 8th of everymonth, this has been the case since 2016. Although this month was paid on the 8th of Jan 2018, all of the family plan members...
How can I play a playlist from someone who's not logged in on facebook. I found the playlist but I can't play the nummers that are in it.
I can't connect manually via Facebook. I get this message:Sorry there has been a temporary error, please try again later.I also can't update using the app... All I get is either "Can't connect to facebook" or A blank page
Hi every one i have one problem hereMy acct suddebly logs put and the problem is i forgot the email or my username, and its still on premium im worried about the charges might continue how can i fix this i only rember my password and my phone number ...
I got a mail saying my CC card payment failed.I re-entered my Credit card, but got a message "Payment failed. Try again, or use a different payment method"Then tried with 2 other valid Credit Cards. But kept getting the message.Then I followed the su...
It looks like my account was hacked earlier this week and my account was being used to give artificial traffic to a few artists who probably paid for the listens/views. I've changed my password and signed out of all locations, but I'd just like to ma...
i cant log in to spotify because it keeps showing me the loading screen after i logged out from one account. have tried to uninstall spotify a few times but it still doesnt work
Hi everyone,I am having an issue where I cannot link my previous Spotify music to my Family plan account with my girlfriend. I had a spotify premium by myself connecting to my facebook for years. My girlfriend converted her account to a Family premiu...
Hello i start right now with spodify. I sig up my account but it was automaticlly store switzerland as my country. Now if i try to chang the country to German the system say the emial is allready existing. i can not save my country. How can i change ...
My spotify account is my facebook account, I made the spotify account with my facebook account, and now spotify isn't recognizing that I have a facebook account linked to spotify. Because of this I can't login in, not on m phone, nor my computer. I c...