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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407394 Views
  • 959 replies
  • 107 likes
  • Account
  • 407394 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176913 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176913 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100182 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100182 Views
  • 68 replies
  • 10 likes

My band changed its name...

We released two albums under our old name via DistroKid. They are up on Spotify. We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name from DistroKid next month. We are fine with the older release...

  • Casual Listener
  • We released two albums under our old name via DistroKid. They are up on Spotify.   We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name f...
  • Maxim
  • Spotify Star
  • 2667 Views
  • 3 replies
  • 1 likes
  • 2667 Views
  • 3 replies
  • 1 likes

Offline

ayuda!Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi

  • Newbie
  • ayuda! Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi
  • 269 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 269 Views
  • 0 replies
  • 0 likes

Solved!! Account being used on another device

So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used the "log out in every device" option the person still...

  • Casual Listener
  • So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used th...
  • Noah
  • Spotify Star
  • 5103 Views
  • 2 replies
  • 0 likes
  • 5103 Views
  • 2 replies
  • 0 likes

I have 2 accounts apparently

So I get the gift of Spotify premium every year for Christmas. I logged on to use the gift card. Gift cards worked just fine. Apparently last year I logged in using facebook and this year when I logged in i have an alternate account. I want to use fa...

  • Visitor
  • So I get the gift of Spotify premium every year for Christmas.  I logged on to use the gift card.  Gift cards worked just fine.  Apparently last year I logged in using facebook and thi...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Account hacked

HELP!Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists! how the **bleep** is someone able to get into this info, and should I start worrying about my personal info?!...

  • Newbie
  • HELP! Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists!   how the **bleep** is someone able to get into t...
  • Noah
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

changing email

my old email that i used for spotify got hacked. i want to update the email with a new one but i cant remember my password for spotify to update the email. i also cant reset the password becaus ei cant use my old email... any ideas how i can update t...

  • Newbie
  • my old email that i used for spotify got hacked. i want to update the email with a new one but i cant remember my password  for spotify to update the email. i also cant reset the password  ...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Facebook account deleted but connected to Spotify premium

Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is connected to that personal facebook account. The app s...

  • Newbie
  • Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is con...
  • IguanaSetup
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 269 Views
  • 1 replies
  • 0 likes

Spotify did withdraw money from card.

I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want student account. I using 30 day try version. I want pay bac...

Capture+_2018-01-04-00-46-14.png
  • Casual Listener
  • I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want stu...
  • carl_harris
  • Roadie
  • 777 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 777 Views
  • 3 replies
  • 0 likes

Changement d'adresse mail

Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebook le changement egalement sur mon compte Spotify. ...

  • Visitor
  • Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebo...
  • 1059 Views
  • 0 replies
  • 3 likes
  • 1059 Views
  • 0 replies
  • 3 likes

Ativar o Premium

Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto.Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempre da erro nos dados do formulario e manda revisar e a...

  • Newbie
  • Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto. Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempr...
  • user-removed
  • Not applicable
  • 645 Views
  • 2 replies
  • 0 likes
  • 645 Views
  • 2 replies
  • 0 likes

Tengo cuenta premium y no me permite realizar la suscripcion familiar.

Hola, Ya tengo cuenta premium y quiero cambiar a FAMILIAR. Pero al iniciar la suscripcion me aparece "Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripcion. Ponte en contacto con el equipo de servicio al cl...

  • Newbie
  • Hola, Ya tengo cuenta premium y quiero cambiar a FAMILIAR. Pero al iniciar la suscripcion me aparece "Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripcion...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Account Missing

I was suddenly logged out and couldn't log back in using Facebook. I had to make a new account using an email and password but now every song I've ever saved and all my friends are gone, as my account is somehow missing now.

  • Newbie
  • I was suddenly logged out and couldn't log back in using Facebook. I had to make a new account using an email and password but now every song I've ever saved and all my friends are gone, as my accoun...
  • user-removed
  • Not applicable
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

Can't change my address

It only allows me to edit email and phone number. Tells me to change other info in my facebook account. But the facebook account I used to start my spotify (which was linked to my primary email address) is no longer in use. I shut it down. My faceboo...

  • Casual Listener
  • It only allows me to edit email and phone number. Tells me to change other info in my facebook account. But the facebook account I used to start my spotify (which was linked to my primary email addre...
  • 236 Views
  • 0 replies
  • 0 likes
  • Account
  • 236 Views
  • 0 replies
  • 0 likes

Says I can't use offline as I've maxed out my 3 devices. But that's because I've replaced my phone!

I've replaced my mobile phone several times so now spotify thinks I'm trying to use my account on more than 3 devices when I'm actually only using 2 so I can't use my mobile properly to listen to spotify. How do I fix this?

  • Casual Listener
  • I've replaced my mobile phone several times so now spotify thinks I'm trying to use my account on more than 3 devices when I'm actually only using 2 so I can't use my mobile properly to listen to spo...
  • 189 Views
  • 0 replies
  • 0 likes
  • Other
  • 189 Views
  • 0 replies
  • 0 likes

I can't disconnect from Facebook. Option doesn't appear where it should.

I followed the instructions, went into social settings and according to spotify help I should click "unsubscribe from facebook" but there is no such thing to click.

  • Casual Listener
  • I followed the instructions, went into social settings and according to spotify help I should click "unsubscribe from facebook" but there is no such thing to click.
  • 237 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 0 replies
  • 0 likes

Claims I'm in the wrong country (I'm not and have premium anyway)

I've re-entered address details, card details, checked subscription, even upgraded to family. It says I'm in the wrong country. I'm in the UK and everything everywhere says so and I have a premium account anyway so what's the problem?

  • Casual Listener
  • I've re-entered address details, card details, checked subscription, even upgraded to family. It says I'm in the wrong country. I'm in the UK and everything everywhere says so and I have a premium ac...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Spotify on PS4 PROBLEM

My Spotify account is linked to my old PS4 and my old account, however, I no longer have access to either, and I'm looking to link it to my new account and my new PS4. Well, it turns out that Spotify is asking to unlink the old first, being impossibl...

  • Newbie
  • My Spotify account is linked to my old PS4 and my old account, however, I no longer have access to either, and I'm looking to link it to my new account and my new PS4. Well, it turns out that Spotify...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

New family invite

Have incited a new family member to premium.Has received email and password but not set to g up an account for them. Says incorrect password.

  • Newbie
  • Have incited a new family member to premium. Has received email and password but not set to g up an account for them. Says incorrect password.
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

The Spotify app won't let me log in on the app - thinks I'm abroad

So I used to live in the UAE, where Spotify doesn't work. I made an account there. I am now living in Germany, where Spotify works. The website works fine; however, the app doesn't let me log in. A message telling me about being abroad and to change ...

  • Visitor
  • So I used to live in the UAE, where Spotify doesn't work. I made an account there. I am now living in Germany, where Spotify works. The website works fine; however, the app doesn't let me log in. A m...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

30days free trial spotify

In 30days free trial has offline music mode? Can i download the music or is it only possibly in premium ?? thx

  • Newbie
  • In 30days free trial has offline music mode? Can i download the music or is it only possibly in premium ??    thx
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes