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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154920 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154920 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10533 Views
  • 3 replies
  • 10 likes
  • Security
  • 10533 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505617 Views
  • 985 replies
  • 112 likes
  • Account
  • 505617 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124283 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124283 Views
  • 74 replies
  • 12 likes

Superuser Contribution Not able to change my country

Hello, I have recently moved and my country is stuck in the other country I was in, I am currently in France and want it to change to it. When I try changing it in the settings and doesn't let me. I was told it should update with my IP adress but it ...

  • Newbie
  • Hello, I have recently moved and my country is stuck in the other country I was in, I am currently in France and want it to change to it. When I try changing it in the settings and doesn't let me. I ...
  • clarabeniac
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong birthday on Spotify (synced with Facebook), but correct on Facebook.

Well, the title says it all. I saw other topics about this, but no-one seems to have a clear solution. A little help here ? Thanks !

  • Casual Listener
  • Well, the title says it all.   I saw other topics about this, but no-one seems to have a clear solution.   A little help here ? Thanks !
  • Stacked94
  • Casual Listener
  • 1575 Views
  • 2 replies
  • 0 likes
  • 1575 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying Every month But No premium available

Hi allim paying Every month 9,99€ for premium But after a update i cant use it. My account is saying that Im now free and No premium. How can I solve this?

  • Newbie
  • Hi all im paying Every month 9,99€ for premium But after a update i cant use it. My account is saying that Im now free and No premium. How can I solve this? 
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked account

Hi everybody. This afternoon I received an e-mail that said that I changed my e-mail account of Spotify Premium. I didn't do it, and now I can't log in with my usual username and password. I have already written to spotify help desk e-mail but nobody...

  • Newbie
  • Hi everybody.  This afternoon I received an e-mail that said that I changed my e-mail account of Spotify Premium.  I didn't do it, and now I can't log in with my usual username and passwo...
  • SergioDavid
  • Roadie
  • 1356 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Accounts Toggle

My daughter and I have separated accounts. Attempting to switch between them while driving is extremely dangerous given that the mobile app provides no simple toggle mechanism. Even using FaceBook to login requires a ridiculous number of clicks to co...

  • Newbie
  • My daughter and I have separated accounts. Attempting to switch between them while driving is extremely dangerous given that the mobile app provides no simple toggle mechanism. Even using FaceBook to...
  • SergioDavid
  • Roadie
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't login on mobile device & computer

Dear Spotify Helpers,I accidently took my money back from the bank for Spotify Premium.Now i can't login throu Facebook.When i login on my mobile Device it said; Username/Password is not Valid.When i login on my Computer it will not even load the acc...

  • Newbie
  • Dear Spotify Helpers, I accidently took my money back from the bank for Spotify Premium. Now i can't login throu Facebook. When i login on my mobile Device it said; Username/Password is not Vali...
  • SergioDavid
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Device Password unchangeable

Dear Community, Dear Spotify Team, I'm a little annoyed and let me tell you why. It's about 3-4 Weeks now that I directly contacted the support team because I can't change my device password.Until now I got no reply. Not that fast but ok. Afterwards ...

  • Regular
  • Dear Community, Dear Spotify Team,   I'm a little annoyed and let me tell you why. It's about 3-4 Weeks now that I directly contacted the support team because I can't change my device password...
  • Lio-4
  • Newbie
  • 2026 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 2026 Views
  • 4 replies
  • 0 likes

Account hacked

Someone hacked my account, and deleted my friends and playlists. This makes me really sad since I`ve been working on those playlist for years. Is there a way to get the playlists back? I changed my password (both Spotify and Facebook) so I hope this ...

  • Newbie
  • Someone hacked my account, and deleted my friends and playlists. This makes me really sad since I`ve been working on those playlist for years. Is there a way to get the playlists back? I changed my p...
  • Noah
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
  • 323 Views
  • 1 replies
  • 0 likes

Empty

Empty

  • Newbie
  • Empty
  • Maxim
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
  • 363 Views
  • 1 replies
  • 0 likes

Wrong email address and password

Hi,my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became visible when she realized (finally) that she did a mi...

  • Newbie
  • Hi, my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became ...
  • Tom
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 391 Views
  • 1 replies
  • 0 likes

Unable to change password

Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank.Any suggestions?

  • Newbie
  • Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank. Any suggestions?
  • tjokjok
  • Newbie
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Solved!! Someone is changing my songs and is playing them on a web player

i'm having a panic attack right nowi formatted my pc days ago and today i installed Spotify Desktop, only to find out someone was playing music i don't even recognize from a web player (Chrome)-i changed my facebook password-i changed my spotify pass...

  • Casual Listener
  • i'm having a panic attack right now i formatted my pc days ago and today i installed Spotify Desktop, only to find out someone was playing music i don't even recognize from a web player (Chrome) -i...
  • Fruztal
  • Casual Listener
  • 18194 Views
  • 3 replies
  • 1 likes
  • 18194 Views
  • 3 replies
  • 1 likes

Superuser Contribution Error en Last.fm

Hola, activé el scrobbling una vez pero no me gustó y no quise utitlizar nunca mas la opción. El problema es que ahora cada vez se genera una notificación de alerta en mi celular con el título de " Error en scrobbling last.fm "Aunque lo desactive, si...

  • Newbie
  • Hola, activé el scrobbling una vez pero no me gustó y no quise utitlizar nunca mas la opción. El problema es que ahora cada vez se genera una notificación de alerta en mi celular con el título de " E...
  • sacarminati
  • Newbie
  • 2885 Views
  • 3 replies
  • 0 likes
  • 2885 Views
  • 3 replies
  • 0 likes

Facebook Name VS Account Name

I linked my Facebook acount and noticed that my Account Name changed. I disconnected my Facebook account and my Account Name went back to normal BUT when I check my playlists it still shows my Facebook name.... is there anyway to remove the Facebook ...

  • Newbie
  • I linked my Facebook acount and noticed that my Account Name changed. I disconnected my Facebook account and my Account Name went back to normal BUT when I check my playlists it still shows my Facebo...
  • lumosin
  • Newbie
  • 475 Views
  • 1 replies
  • 1 likes
  • 475 Views
  • 1 replies
  • 1 likes

Not able to change password on my account

Noticed today that an iPhone was using my account, and I don't have one, so need to change my password. I can't do it in the app or on the web. Tried multiple browsers. I get a message telling me a field can't be blank, but I do enter the old passwor...

  • Newbie
  • Noticed today that an iPhone was using my account, and I don't have one, so need to change my password. I can't do it in the app or on the web. Tried multiple browsers. I get a message telling me a f...
  • phan_times
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Solved!! Creating a dummy account as a shared roof for family plan?

Hi everybody!As my wife's subscription to spotify via her mobile phone contract has expired, I thought I could add her to mine by turning my spotify account into a family plan. Then I read that in case of any address change in the future, the account...

  • Casual Listener
  • Hi everybody! As my wife's subscription to spotify via her mobile phone contract has expired, I thought I could add her to mine by turning my spotify account into a family plan. Then I read tha...
  • jsannn
  • Community Legend
  • 1252 Views
  • 1 replies
  • 0 likes
  • 1252 Views
  • 1 replies
  • 0 likes

can I merge two accounts in a family plan?

My partner and I each have spotify premium and share a bluetooth speaker which seems to only be able to connect to one spotify account at a time. Would getting a family plan solve this? And if so, would we still be able to have our own playlists and ...

  • Casual Listener
  • My partner and I each have spotify premium and share a bluetooth speaker which seems to only be able to connect to one spotify account at a time. Would getting a family plan solve this? And...
  • jsannn
  • Community Legend
  • 897 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 897 Views
  • 1 replies
  • 0 likes

Solved!! Add new family members without email account

Hello, I had Premium and now switched to Family to be able to listen to Spotify on different platforms at the same time. I'm logged in on 2 Iphone and 2 Ipad and 1 computer with Premium all under the same user name. How can I switched them all under ...

  • Casual Listener
  • Hello, I had Premium and now switched to Family to be able to listen to Spotify on different platforms at the same time. I'm logged in on 2 Iphone and 2 Ipad and 1 computer with Premium all under the...
  • Rosetamore
  • Newbie
  • 10979 Views
  • 5 replies
  • 1 likes
  • Login
  • 10979 Views
  • 5 replies
  • 1 likes

Changing the Country on my account

I lived in greece for 8 months last year (after living in the US my entire life and several years of spotify use) but now my spotify account seems to stuck in greece. Any idea how to change the location tied to my account?

  • Casual Listener
  • I lived in greece for 8 months last year (after living in the US my entire life and several years of spotify use) but now my spotify account seems to stuck in greece. Any idea how to change...
  • Noah
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
  • 366 Views
  • 1 replies
  • 0 likes

Can't log in on my DENON app with Spotify

Hello I have an spotify account but i logged in via my facebook. And i can't seem to log in on my DENON app with Spotify. What do i have to do ? Cause i really want to play mosic on my stereo.Greetings from Holland (Sorry for the bad english, if i ma...

  • Newbie
  • Hello I have an spotify account but i logged in via my facebook. And i can't seem to log in on my DENON app with Spotify. What do i have to do ? Cause i really want to play mosic on my stereo. Gre...
  • canjo07
  • Casual Listener
  • 712 Views
  • 3 replies
  • 0 likes
  • 712 Views
  • 3 replies
  • 0 likes