Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4814 Views
  • 1 replies
  • 9 likes
  • Security
  • 4814 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466845 Views
  • 976 replies
  • 111 likes
  • Account
  • 466845 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206156 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206156 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114913 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114913 Views
  • 72 replies
  • 12 likes

Fehlermeldung Anmeldung

Im FamilienAbo bekomme ich mit einem Account die Meldung : Geh online, um eine Verbindung herzustellen. Wie kann ich diesen Fehler beheben?

  • Newbie
  • Im FamilienAbo bekomme ich mit einem Account die Meldung : Geh online, um eine Verbindung herzustellen. Wie kann ich diesen Fehler beheben?  
  • 538 Views
  • 0 replies
  • 0 likes
  • Account
  • 538 Views
  • 0 replies
  • 0 likes

Some hacked my account

Hello, Someone hacked my account and changed email and subscription to family membership. I can't remove devices on web and I was also having problem with "spotiamb" once. Pleaee help.

  • Newbie
  • Hello,    Someone hacked my account and changed email and subscription to family membership. I can't remove devices on web and I was also having problem with "spotiamb" once.  &nbsp...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
  • 292 Views
  • 1 replies
  • 0 likes

Need urgent help I got hacked.

I have been hacked they have changed my email adresss on my spotify premium account. I have no way of cancelling the merbership apart from calling my bank. Is there any help somebody can provide?

  • Casual Listener
  • I have been hacked they have changed my email adresss on my spotify premium account. I have no way of cancelling the merbership apart from calling my bank. Is there any help somebody can provide?
  • arthyst1
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Family Anmelden von Familienmitglieder

Ich habe meinen Account vor drei Tagen erweitert auf Spotify Family für 14,99€.ich kann meine Familienmitglieder die einen Link zur Anmeldung bekommen haben nicht Registrieren.es kommt immer die Medlung : Kann Premium Family nicht beitreten Es tut un...

  • Casual Listener
  • Ich habe meinen Account vor drei Tagen erweitert auf Spotify Family für 14,99€. ich kann meine Familienmitglieder die einen Link zur Anmeldung bekommen haben nicht Registrieren. es kommt immer die ...
  • JHAEHLE
  • Newbie
  • 230524 Views
  • 35 replies
  • 4 likes
  • Account
    Login
  • 230524 Views
  • 35 replies
  • 4 likes

Solved!! Term of contract

What is the Premium contract period?

  • Casual Listener
  • What is the Premium contract period?
  • Gjohnny_G
  • Newbie
  • 6638 Views
  • 3 replies
  • 0 likes
  • 6638 Views
  • 3 replies
  • 0 likes

Account Hacked

My account has just been stolen, someone changed my email address and password, please help me, I cannot even access from Facebook

  • Visitor
  • My account has just been stolen, someone changed my email address and password, please help me, I cannot even access from Facebook
  • user-removed
  • Not applicable
  • 408 Views
  • 2 replies
  • 0 likes
  • Premium
  • 408 Views
  • 2 replies
  • 0 likes

Help!

Okay so forgot my username and I guess I sign up with an old email and I'm still subscribed with premium on my account how can I cancel it? Or find my username or email

  • Visitor
  • Okay so forgot my username and I guess I sign up with an old email and I'm still subscribed with premium on my account how can I cancel it? Or find my username or email 
  • phan_times
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

The Search window has disappared

I have opened my Premium Spotify in Firefox and to my surprise the Search window has disappeared completely. Deactivation and log-out for a new log-in are no help. Any tips?

  • Newbie
  • I have opened my Premium Spotify in Firefox and to my surprise the Search window has disappeared completely. Deactivation and log-out for a new log-in are no help. Any tips?
  • phan_times
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify doesn't opening

I reinstalled 3 times. I deleted on local Spotify folder. I deleted on roaming Spotify folder.But it gives me that screen. I deactived antivirus. Still not working.

  • Casual Listener
  • I reinstalled 3 times. I deleted on local Spotify folder. I deleted on roaming Spotify folder. But it gives me that screen.  I deactived antivirus. Still not working.
  • gammadoppler
  • Casual Listener
  • 449 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 449 Views
  • 3 replies
  • 0 likes

Change username

Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.

  • Casual Listener
  • Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.
  • Maxim
  • Spotify Star
  • 459 Views
  • 5 replies
  • 0 likes
  • 459 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant reach browse menu

Hey all,i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ?you can see the screenshot, it is turkish but you can understand what i said.thanks

  • Casual Listener
  • Hey all, i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ? you can see the screenshot, it is turkish but you can understand what i said. thanks
  • deafzombie
  • Casual Listener
  • 489 Views
  • 2 replies
  • 0 likes
  • Premium
  • 489 Views
  • 2 replies
  • 0 likes

Spotify for Artists: Excessive Wait?

Hi! I applied for Spotify for Artists once back in December of 2017. It's been a month since and I haven't heard back at all. I am just wondering if this is normal or if I should re-apply. If it is normal, how much longer should I wait?

  • Casual Listener
  • Hi!  I applied for Spotify for Artists once back in December of 2017.  It's been a month since and I haven't heard back at all.  I am just wondering if this is normal or if I should re...
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
  • 296 Views
  • 1 replies
  • 0 likes

Cancel payment procsess and take hold off of my bank account

I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary funds to pay for my basic $10 a month subscription

  • Newbie
  • I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary fu...
  • Maxim
  • Spotify Star
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Solved!! The CSRF token is invalid. Please try to resubmit the form.

I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the message: "The CSRF token is invalid. Please try to res...

  • Newbie
  • I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the mes...
  • Drusso
  • Newbie
  • 177165 Views
  • 20 replies
  • 2 likes
  • Account
  • 177165 Views
  • 20 replies
  • 2 likes

How can i transfer my downloaded songs on my spotify mobile to my computer spotify

I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my computer.

  • Newbie
  • I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my ...
  • phan_times
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Spotify says we are having difficulty right now please try again later'

It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think this is something that the community can help with. I...

  • Newbie
  • It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think th...
  • phan_times
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Facebook login issue

My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?

  • Newbie
  • My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?
  • user-removed
  • Not applicable
  • 1120 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1120 Views
  • 2 replies
  • 0 likes

Payment problem

Please fix my payment problem. There is no any option for payment. And have a provision in my bank account. Just fix it Edit: i am a student. I want get a student premium account. I was changed my account type and changed payment method (as bank acco...

  • Casual Listener
  • Please fix my payment problem. There is no any option for payment. And have a provision in my bank account. Just fix it   Edit: i am a student. I want get a student premium account. I was chan...
  • sjkliddqtv39fts
  • Casual Listener
  • 600 Views
  • 1 replies
  • 0 likes
  • Premium
  • 600 Views
  • 1 replies
  • 0 likes

Solved!! Roku Spotify app: Playlists not an option anymore (playlists gone)

I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick and there was no playlist option - just "search" an...

  • Casual Listener
  • I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick ...
  • ljohnston
  • Casual Listener
  • 33094 Views
  • 147 replies
  • 31 likes
  • Premium
  • 33094 Views
  • 147 replies
  • 31 likes

Info on hacked accounts

For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would let everyone know on that list there accounts have...

  • Newbie
  • For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would...
  • user-removed
  • Not applicable
  • 1542 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1542 Views
  • 3 replies
  • 0 likes