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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75520 Views

26 replies

0 likes

  • 75520 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92936 Views

9 replies

2 likes

Account
Login
  • 92936 Views
  • 9 replies
  • 2 likes

Solved!! Spotify thinks I'm abroad

Hi there, I cannot access my free Spotify account as it thinks I am abroad while I am not. I have recently been abroad for 3 weeks but am back now, how can this issue be fixed? Thank you, Sarah

Visitor

Hi there,   I cannot access my free Spotify account as it thinks I am abroad while I am not. I have recently been abroad for 3 weeks but am back now, how can this issue be fixed?   Than...

user-removed

Not applicable

1778 Views

2 replies

0 likes

Account
Free
Login
  • 1778 Views
  • 2 replies
  • 0 likes

Sonos & Spotify

Spotify does not connect directly to sonos through the Spotify app. Can locate my sonos device available thru Spotify, and it appears to be connecting, then it stops. Spotify can be accessed directly through sonos app. Sonos support says it’s a Spoti...

Casual Listener

Spotify does not connect directly to sonos through the Spotify app. Can locate my sonos device available thru Spotify, and it appears to be connecting, then it stops. Spotify can be accessed directly...

peck1

Casual Listener

692 Views

2 replies

1 likes

  • 692 Views
  • 2 replies
  • 1 likes

Superuser Contribution No puedo acceder a mi cuenta

Buenos diasTengo un problema para poder acceder a Spotify, introduzco mi usuario y contraseña y al dar clic en iniciar sesion no cambia de pantalla, siempre se queda en la pantalla de iniciar sesión. He intentado entrar con facebook y con mi correo y...

Casual Listener

Buenos dias Tengo un problema para poder acceder a Spotify, introduzco mi usuario y contraseña y al dar clic en iniciar sesion no cambia de pantalla, siempre se queda en la pantalla de iniciar sesió...

ElsaTrochez

Casual Listener

1042 Views

2 replies

0 likes

Account
Login
  • 1042 Views
  • 2 replies
  • 0 likes

E mail Adresse und Passwort vergessen

I forgot my password and my Email adress. Premium is on my phone number. How can I cancel it?

Newbie

I forgot my password and my Email adress. Premium is on my phone number. How can I cancel it?

Luke

Community Legend

4513 Views

1 replies

0 likes

  • 4513 Views
  • 1 replies
  • 0 likes

account

hello,i have a premium account on a facebook that i canceled.. how can i recover it to transfer it to my actual facebook account ?

Casual Listener

hello, i have a premium account on a facebook that i canceled..  how can i recover it to transfer it to my actual facebook account ?    

PoopLooser97

Regular

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Forgot Email and Username

I have forgotten which email address I have used for my spotify account and the username provided in the app is incorrect. The account has premium, so would be able to log in again. Does someone know how I could recover my email address or username s...

Visitor

I have forgotten which email address I have used for my spotify account and the username provided in the app is incorrect. The account has premium, so would be able to log in again.    Do...

TheBrickSlayer

Roadie

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Family subscription

Hellou, i was canceling my family sub, but it was by accident, can i get it back right the way it was or i have to do all again?

Newbie

Hellou,  i was canceling my family sub, but it was by accident,  can i get it back right the way it was or i have to do all again? 

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Can't add songs to playlists

For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs. I've already tried logging out and reinstalling the app. I'm runn...

Music Fan

For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs.    ...

eastLondonJack

Newbie

638 Views

4 replies

0 likes

Other
  • 638 Views
  • 4 replies
  • 0 likes

How to change email id?

Help me to change email id, I have used my office mail id and now I am thinking to update my personal one.Thanks in advance.

Casual Listener

Help me to change email id, I have used my office mail id and now I am thinking to update my personal one. Thanks in advance. 

kejt_

Community Legend

621 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 621 Views
  • 1 replies
  • 0 likes

Solved!! Help

In my country, Spotify isn`t accesible. To use Spotify, i use a VPN. If I buy Spotify premium, i can use spotify whitout VPN?

Casual Listener

In my country, Spotify isn`t accesible. To use Spotify, i use a VPN. If I buy Spotify premium, i can use spotify whitout VPN?

Maxim

Spotify Star

637 Views

3 replies

0 likes

Account
  • 637 Views
  • 3 replies
  • 0 likes

Solved!! Review my address for Family Account

Sent invitation to my wife twice, but it seems like my address and what she punched in is a little bit different. How can I review the address that I submit to Spotify?

Newbie

Sent invitation to my wife twice, but it seems like my address and what she punched in is a little bit different. How can I review the address that I submit to Spotify? 

Maxim

Spotify Star

1006 Views

1 replies

0 likes

  • 1006 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs List

Where have all my songs gone (over 3,000) from my Spotify App? I am now a Premium subscriber and the other day I was putting songs in the list into different playlists and all of sudden the whole lot disappeared. Help!

Casual Listener

Where have all my songs gone (over 3,000) from my Spotify App? I am now a Premium subscriber and the other day I was putting songs in the list into different playlists and all of sudden the whole lot...

haysus

Casual Listener

709 Views

2 replies

0 likes

  • 709 Views
  • 2 replies
  • 0 likes

Solved!! Family Plan Address Problem

My brother added me to the family plan. He lived with me and the other registrees at the time, but he's in the military and was sent to Korea to serve. I was listening one day and tried to play my usual songs, but I noticed the "Shuffle Play" prompt ...

Newbie

My brother added me to the family plan. He lived with me and the other registrees at the time, but he's in the military and was sent to Korea to serve. I was listening one day and tried to play my us...

dhimasginting

Newbie

16200 Views

10 replies

0 likes

  • 16200 Views
  • 10 replies
  • 0 likes

I put out a new album under a different distributor then before and it created a new artist page

Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.

Newbie

Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.

peterbeau

Roadie

582 Views

2 replies

1 likes

Account
  • 582 Views
  • 2 replies
  • 1 likes

Worng email

I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword

Newbie

I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword

kejt_

Community Legend

478 Views

1 replies

0 likes

Account
  • 478 Views
  • 1 replies
  • 0 likes

Can't edit Email through Facebook

I went to my account information and I saw that my email was missing. So I go to Facebook and update my contact settings. I go back to my account and... nothing still. I refreshed a few times and even waited 5 minutes but it doesn't seem to be updati...

Newbie

I went to my account information and I saw that my email was missing. So I go to Facebook and update my contact settings. I go back to my account and... nothing still. I refreshed a few times and eve...

kejt_

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Payment problem/ Ödeme sorunu

Premium üyeliğim olmasına ve banka kartımdan ödeme alınmasına rağmen hiçbir şeyi değiştirmediğim halde bu ay ödeme alınamadı ve premium üyeliğimi iptal edip tekrar denemek zorunda kaldım. Fakat önceden ödeme aldığı kart, şimdi kabul edilmiyor. Ne yap...

Regular

Premium üyeliğim olmasına ve banka kartımdan ödeme alınmasına rağmen hiçbir şeyi değiştirmediğim halde bu ay ödeme alınamadı ve premium üyeliğimi iptal edip tekrar denemek zorunda kaldım. Fakat ...

serta2

Casual Listener

1260 Views

3 replies

5 likes

  • 1260 Views
  • 3 replies
  • 5 likes

Family account

Hallo i bought now a family account but my sister hasnt the same musik like me on her account isnt this possible that she have the same musik from me or should she download all new? Because we were the meanig that we have the same musik but isnt like...

Visitor

Hallo  i bought now a family account but my sister hasnt the same musik like me on her account isnt this possible that she have the same musik from me or should she download all new? Because we...

jsannn

Community Legend

364 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Account hacked, how to delete it?

Hello, My Spotify account got hacked and the hacker changed the email adress I have no idea how but my credit card is still connected and I'm afraid of what he can do with it. I can't delete the account because every email that I send are linked to h...

Casual Listener

Hello, My Spotify account got hacked and the hacker changed the email adress I have no idea how but my credit card is still connected and I'm afraid of what he can do with it. I can't delete the ...

mathofmi

Casual Listener

6179 Views

2 replies

0 likes

Account
  • 6179 Views
  • 2 replies
  • 0 likes