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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406489 Views
  • 958 replies
  • 107 likes
  • Account
  • 406489 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176172 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176172 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100047 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100047 Views
  • 68 replies
  • 10 likes

Using credit card to upgrade to Premium?

Can I use my credit card issued in another country - e.g. Egypt, (where Spotify is not yet available?) to upgrade to Premium?

  • Casual Listener
  • Can I use my credit card issued in another country - e.g. Egypt, (where Spotify is not yet available?) to upgrade to Premium?
  • Maxim
  • Spotify Star
  • 464 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 464 Views
  • 3 replies
  • 0 likes

Prelevement Abonnement Premium sans rien demande, aucune trace

Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie sur le profil via l'application Android de mon tele...

  • Newbie
  • Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie ...
  • 902 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 902 Views
  • 0 replies
  • 0 likes

Solved!! No puedo pagar, Tarjeta credito Mx

He intentado por las ultimas 3 semanas pagar el servicio premium de spotify y no puedo, cuando le pongo todos los datos de mi tarjeta me dice "Ups, parece que tu tarjeta o proveedor de pago estan teniendo un mal dia, intentalo de nuevo" sin embargo y...

  • Newbie
  • He intentado por las ultimas 3 semanas pagar el servicio premium de spotify y no puedo, cuando le pongo todos los datos de mi tarjeta me dice "Ups, parece que tu tarjeta o proveedor de pago esta...
  • Rodri_702
  • Casual Listener
  • 4490 Views
  • 24 replies
  • 4 likes
  • Subscription
    Unlimited
  • 4490 Views
  • 24 replies
  • 4 likes

Help - Problems with closed e-mail address linked to the account

HelloI've just subscribed a Premium account using my Facebook infos.Everything seemed gone right but, when I went to my account overview page, I can see an old e-mail address of mine I had years ago and closed by now, instead of the right e-mail addr...

  • Newbie
  • Hello I've just subscribed a Premium account using my Facebook infos. Everything seemed gone right but, when I went to my account overview page, I can see an old e-mail address of mine I had y...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Solved!! subscribe to premium from another country

if im travelling abroad,for example my account is philippine,but i want to subscribe to premium when i reach indonesia,does it mean my premium will go back to free again when i go back to the philippine?or it will still be premium even though im payi...

  • Casual Listener
  • if im travelling abroad,for example my account is philippine,but i want to subscribe to premium when i reach indonesia,does it mean my premium will go back to free again when i go back to the philipp...
  • Maxim
  • Spotify Star
  • 21950 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 21950 Views
  • 5 replies
  • 0 likes

Måste jag avsluta min prenumeration för att kunna använda mitt presentkort?

Jag har fått ett presentkort men när jag slår in koden får jag svaret "Premium-koden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte kan kombineras med en Premium-kod." Måste jag avslut...

  • Newbie
  • Jag har fått ett presentkort men när jag slår in koden får jag svaret "Premium-koden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte k...
  • erashaf
  • Newbie
  • 694 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 694 Views
  • 2 replies
  • 1 likes

My account is linked to a PS4 that is not mine and can't unlink it

Hi! I just noticed that my account is linked to a "PS4-565" that is not mine and can't unlink it. I have tried logging out of all devices and then changing the password but it still appears on the devices list. I have never had a PS4 or logged into o...

  • Visitor
  • Hi! I just noticed that my account is linked to a "PS4-565" that is not mine and can't unlink it. I have tried logging out of all devices and then changing the password but it still appears on the de...
  • 273 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 273 Views
  • 0 replies
  • 0 likes

Can't login and can't reset my Spotify premium

Hello Spotify I'm a spotify premium and spotify family member. For some reason I can't login anymore in to my main admin account and I don't get an email to reset the passwort. My account name is vinceleber. I have the users and passwords of all fami...

  • Newbie
  • Hello Spotify   I'm a spotify premium and spotify family member. For some reason I can't login anymore in to my main admin account and I don't get an email to reset the passwort. My account na...
  • 235 Views
  • 0 replies
  • 0 likes
  • Login
  • 235 Views
  • 0 replies
  • 0 likes

Premium Not Activating Despite paying for it TWICE

I'm mildly frustrated. Actually pissed off is a better word. I have tried and tried and tried to reactivate premium not once, but twice after paying for it and not receiving Premium status the first time, I went on to pay for it TWICE and it still ha...

  • Newbie
  • I'm mildly frustrated. Actually pissed off is a better word. I have tried and tried and tried to reactivate premium not once, but twice after paying for it and not receiving Premium status the first ...
  • user-removed
  • Not applicable
  • 336 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 336 Views
  • 3 replies
  • 0 likes

Upgraded to premium

My daughter upgraded her account to family premium. But each time I attempt to start my account, this site is asking me to input my payment information. How do you start an account under someone else's billing?

  • Newbie
  • My daughter upgraded her account to family premium.  But each time I attempt to start my account, this site is asking me to input my payment information.  How do you start an account under ...
  • OviiiOne
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Facebook account

How I can delete my spotify aacount when I have logged in with facebook but I have deleted facebook now so it doesn't let me log in anymore??

  • Visitor
  • How I can delete my spotify aacount when I have logged in with facebook but I have deleted facebook now so it doesn't let me log in anymore??
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Photo changed to someone else's and my playlists gone

It seems that a week ago all my playlists were deleted and replaced by someone else's. I also see that someone else's picture appears on my account. The users I follow and my daily mixes have not changed. I never linked my account to Facebook and it ...

  • Newbie
  • It seems that a week ago all my playlists were deleted and replaced by someone else's.  I also see that someone else's picture appears on my account.  The users I follow and my daily m...
  • IguanaSetup
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
  • 448 Views
  • 1 replies
  • 0 likes

probleme activation compte famille

Bonjour,Je possede un compte premium famille.Je viens de lancer une invitation pour que mon fils cree son compte sur notre ipad.L'invitation se creeIl la recoitMais lorsqu'il clique sur "accepter l'invitaiton" depuis le mail genere, c'est un page de ...

  • Newbie
  • Bonjour, Je possede un compte premium famille. Je viens de lancer une invitation pour que mon fils cree son compte sur notre ipad. L'invitation se cree Il la recoit Mais lorsqu'il clique sur "ac...
  • 617 Views
  • 0 replies
  • 0 likes
  • 617 Views
  • 0 replies
  • 0 likes

Why am I not able to activate another account under spotify premium?

I signed up another family member under my Spotify Premium account and used the same email address as my own as my daughter does not have her own email account. I received the link to activate the account but when I use my email as the user name (als...

  • Newbie
  • I signed up another family member under my Spotify Premium account and used the same email address as my own as my daughter does not have her own email account. I received the link to activate the ac...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Premium paused

Ok my premium account has been paused, tried asking for help here + contacted support who just redirected me here + send me an email to upgrade to premium! I have receipts from iTunes to confirm I've paid.Really annoyed I've wasted half my day trying...

  • Regular
  • Ok my premium account has been paused, tried asking for help here + contacted support who just redirected me here + send me an email to upgrade to premium! I have receipts from iTunes to confirm I've...
  • Amie4
  • Newbie
  • 1252 Views
  • 7 replies
  • 5 likes
  • 1252 Views
  • 7 replies
  • 5 likes

Log in my android

I am a Premium user and since some weeks ago when I try to log in got a message regarding my location. Well the location is the same as ever. How can I solve this, as they keep me charging as Premium and I cannot use it!

  • Newbie
  • I am a Premium user and since some weeks ago when I try to log in got a message regarding my location. Well the location is the same as ever. How can I solve this, as they keep me charging as Premium...
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

Family Premium: cannot manage my account (blank page)

Hi, I would like to manage the family account but everytime I click on "Premium for Family" tab, I end up with a page half white ( seen screenshot). Any idea why and how I can provide access to other members of my family? It is already 2 weeks that i...

  • Newbie
  • Hi,   I would like to manage the family account but everytime I click on "Premium for Family" tab, I end up with a page half white ( seen screenshot).   Any idea why and how I can provi...
  • 422gcs
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Hacked by a previous user?

Hi! I tried to help my dad make his own spotify account, and I tried several times— I couldn’t log in through facebook or through email. And everytime I tried to sign up it said that the email had been taken. So I tried using the ‘forgot password’ fe...

  • Newbie
  • Hi!    I tried to help my dad make his own spotify account, and I tried several times— I couldn’t log in through facebook or through email. And everytime I tried to sign up it said that t...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Multiple Spotify Accounts

I accidentally made two spotify accounts. One is connected to Facebook and one is connected directly with the Spotify acount. Noticing that I have two accounts, I want to try to make my Spotify account connected with Facebook my only Spotify account....

  • Newbie
  • I accidentally made two spotify accounts. One is connected to Facebook and one is connected directly with the Spotify acount. Noticing that I have two accounts, I want to try to make my Spotify accou...
  • jmolinaaa
  • Casual Listener
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

How can I get an API rate increase?

I have recently used a tool to migrate from Rdio to Spotify. Unfortunately the tool imported only the first song in each album to my library. Since I am a developer, I have written a simple programe that queries all of my saved songs, checks to see i...

  • Regular
  • I have recently used a tool to migrate from Rdio to Spotify.  Unfortunately the tool imported only the first song in each album to my library.  Since I am a developer, I have written a simp...
  • Chrisp5000
  • Newbie
  • 1219 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1219 Views
  • 3 replies
  • 0 likes