Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4984 Views
  • 1 replies
  • 9 likes
  • Security
  • 4984 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468241 Views
  • 977 replies
  • 111 likes
  • Account
  • 468241 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206542 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206542 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117880 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117880 Views
  • 72 replies
  • 12 likes

app says i am on a different country, cannot log in

To whom it may concern: I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium is somewhat useless now until I am able to log back in. The app...

  • Newbie
  • To whom it may concern:   I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium...
  • LeoRager
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
  • 349 Views
  • 1 replies
  • 0 likes

Account

I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back up it just logs me out, once I log back in it does t...

  • Newbie
  • I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back u...
  • LeoRager
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Connecting to facebook

I'm having an issue connecting my spotify to my facebook,it says,"Sorry there has been a temporary error, please try again later."I've never done this with a previous account so have no clue as to why there is an issue?

  • Newbie
  • I'm having an issue connecting my spotify to my facebook, it says, "Sorry there has been a temporary error, please try again later." I've never done this with a previous account so have no clue as...
  • LeoRager
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

configuracion offline

Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte a internet para conectarme a spotify, y estoy con w...

  • Visitor
  • Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte ...
  • 760 Views
  • 0 replies
  • 3 likes
  • 760 Views
  • 0 replies
  • 3 likes

Problem changing e-mailaddress (in use/linked to FB)

Hi all, I have a problem with my Spotify account:I'll try to briefly explain the situation: My Spotify account is linked with FB Account.FB Account previously linked with Email A, now changed to Email B.My Spotify account has now Email A, I want to c...

  • Casual Listener
  • Hi all,   I have a problem with my Spotify account: I'll try to briefly explain the situation:   My Spotify account is linked with FB Account. FB Account previously linked with Email ...
  • anka8376
  • Newbie
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country settings incorrect

I have a free accountSpotify thinks I am in the USA.I am in AustraliaI tried logging into account and changing country.They're is only a USA selection no other countries.I looked at signing up to premium, it asks for a post code or zip code.. And wil...

  • Casual Listener
  • I have a free account Spotify thinks I am in the USA. I am in Australia I tried logging into account and changing country. They're is only a USA selection no other countries. I looked at signing...
  • Melody
  • Spotify
  • 912 Views
  • 3 replies
  • 0 likes
  • 912 Views
  • 3 replies
  • 0 likes

Changing the home country

Hi, I'm a Canadian on a long sabbatical in Switzerland. I downloaded and registered for Spotify here (that is in Switzerland). The problem is I want my home country / location to be Canada, not Switzerland. I can't change it on the account profile pa...

  • Casual Listener
  • Hi,    I'm a Canadian on a long sabbatical in Switzerland. I downloaded and registered for Spotify here (that is in Switzerland). The problem is I want my home country / location to be Ca...
  • kkinski
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • Account
  • 257 Views
  • 2 replies
  • 0 likes

Fix artist name on spotify

Hi, I have 3 albums on spotify with my band. We're verified artist and have page. On a collaboration where we were a feature artist the person who uploaded the tracks to Spotify has accidentally put a space in our name where there shouldn't be. Examp...

  • Casual Listener
  • Hi, I have 3 albums on spotify with my band. We're verified artist and have page.   On a collaboration where we were a feature artist the person who uploaded the tracks to Spotify has accident...
  • Maxim
  • Spotify Star
  • 1146 Views
  • 3 replies
  • 0 likes
  • 1146 Views
  • 3 replies
  • 0 likes

Solved!! My own release but on a other profile

Hi there,I got a song released its called "Viper" but it got putted on a other account than it should be..What can I do about it? Here is the track and my spotify artist account. Track: https://open.spotify.com/track/3Tf5e05y9lrcKkQ37cALTB My acc: ht...

  • Casual Listener
  • Hi there, I got a song released its called "Viper" but it got putted on a other account than it should be.. What can I do about it?   Here is the track and my spotify artist account.  ...
  • Maxim
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Hacked.

Just curious as to what Spotify does with these kinds of people.

  • Newbie
  • Just curious as to what Spotify does with these kinds of people.   <screenshot removed - sensitive info>
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 240 Views
  • 1 replies
  • 0 likes

My band changed its name...

We released two albums under our old name via DistroKid. They are up on Spotify. We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name from DistroKid next month. We are fine with the older release...

  • Casual Listener
  • We released two albums under our old name via DistroKid. They are up on Spotify.   We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name f...
  • Maxim
  • Spotify Star
  • 2837 Views
  • 3 replies
  • 1 likes
  • 2837 Views
  • 3 replies
  • 1 likes

Offline

ayuda!Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi

  • Newbie
  • ayuda! Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi
  • 291 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 291 Views
  • 0 replies
  • 0 likes

Solved!! Account being used on another device

So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used the "log out in every device" option the person still...

  • Casual Listener
  • So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used th...
  • Noah
  • Spotify Star
  • 5312 Views
  • 2 replies
  • 0 likes
  • 5312 Views
  • 2 replies
  • 0 likes

I have 2 accounts apparently

So I get the gift of Spotify premium every year for Christmas. I logged on to use the gift card. Gift cards worked just fine. Apparently last year I logged in using facebook and this year when I logged in i have an alternate account. I want to use fa...

  • Visitor
  • So I get the gift of Spotify premium every year for Christmas.  I logged on to use the gift card.  Gift cards worked just fine.  Apparently last year I logged in using facebook and thi...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Account hacked

HELP!Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists! how the **bleep** is someone able to get into this info, and should I start worrying about my personal info?!...

  • Newbie
  • HELP! Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists!   how the **bleep** is someone able to get into t...
  • Noah
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
  • 329 Views
  • 1 replies
  • 0 likes

changing email

my old email that i used for spotify got hacked. i want to update the email with a new one but i cant remember my password for spotify to update the email. i also cant reset the password becaus ei cant use my old email... any ideas how i can update t...

  • Newbie
  • my old email that i used for spotify got hacked. i want to update the email with a new one but i cant remember my password  for spotify to update the email. i also cant reset the password  ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Facebook account deleted but connected to Spotify premium

Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is connected to that personal facebook account. The app s...

  • Newbie
  • Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is con...
  • IguanaSetup
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 300 Views
  • 1 replies
  • 0 likes

Spotify did withdraw money from card.

I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want student account. I using 30 day try version. I want pay bac...

Capture+_2018-01-04-00-46-14.png
  • Casual Listener
  • I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want stu...
  • carl_harris
  • Roadie
  • 851 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 851 Views
  • 3 replies
  • 0 likes

Changement d'adresse mail

Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebook le changement egalement sur mon compte Spotify. ...

  • Visitor
  • Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebo...
  • 1166 Views
  • 0 replies
  • 3 likes
  • 1166 Views
  • 0 replies
  • 3 likes

Ativar o Premium

Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto.Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempre da erro nos dados do formulario e manda revisar e a...

  • Newbie
  • Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto. Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempr...
  • user-removed
  • Not applicable
  • 681 Views
  • 2 replies
  • 0 likes
  • 681 Views
  • 2 replies
  • 0 likes