Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398973 Views
  • 950 replies
  • 107 likes
  • Account
  • 398973 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171769 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171769 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99159 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99159 Views
  • 68 replies
  • 10 likes

am i hacked?

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account. Cleaned the connections, apps, changed password. but now those awful artists just hang there in my library! How d...

  • Visitor
  • Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account.  Cleaned the connections, apps, changed password.  ...
  • Billy-J
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 33 Views
  • 1 replies
  • 0 likes

No me deja canjear el pin virtual

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

  • Visitor
  • Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."
  • 35 Views
  • 0 replies
  • 0 likes
  • 35 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI yo yo mofo telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don...

  • Casual Listener
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI yo yo mofo telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for...
  • ruriglen
  • Visitor
  • 12037 Views
  • 22 replies
  • 59 likes
  • 12037 Views
  • 22 replies
  • 59 likes

Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

  • Casual Listener
  • Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...
  • 35 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 35 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't connect to Google Nest Mini

I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own).I have:1. Rebooted the Nest Mini2. Unlinked/relinked my Spotif...

  • Casual Listener
  • I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own). I have: ...
  • gawyndragonspawn
  • Casual Listener
  • 104 Views
  • 5 replies
  • 0 likes
  • 104 Views
  • 5 replies
  • 0 likes

showing email and password is incorrect.

can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case for my main account.

  • Visitor
  • can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case...
  • 33 Views
  • 0 replies
  • 0 likes
  • 33 Views
  • 0 replies
  • 0 likes

Accessing spotify with a duo account

My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it using the cell number, but when I entered my number it said it di...

  • Visitor
  • My husband created a duo account so that I have my own profile which I use on my phone.  I then tried to access spotify on my laptop but I didn't have the password.  I tried accessing it us...
  • Bittencourt
  • Spotify Star
  • 40 Views
  • 1 replies
  • 0 likes
  • Account
  • 40 Views
  • 1 replies
  • 0 likes

followers and follow option keeps selecting and unselecting itself

Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.

  • Newbie
  • Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.
  • 24 Views
  • 0 replies
  • 0 likes
  • 24 Views
  • 0 replies
  • 0 likes

Missing account

PlanFreeCountryUnited KingdomDeviceAll, including websiteOperating SystemN/A My Question or IssueMy friend has had a free account for a couple of months. However, they were randomly logged out of the app. They had issues logging back in so followed t...

  • Visitor
  •   Plan Free Country United Kingdom Device All, including website Operating System N/A   My Question or Issue My friend has had a free account for a couple of months. However, the...
  • 36 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 36 Views
  • 0 replies
  • 0 likes

Spotify won't let me login with Facebook

I don't know how this is happened because I'm just listen to Spotify before sleep but when I'm just wake up in the morning I just want to listen some music but all of my devices just logged out automatically and it won't let me to login, it always sa...

  • Visitor
  • I don't know how this is happened because I'm just listen to Spotify before sleep but when I'm just wake up in the morning I just want to listen some music but all of my devices just logged out autom...
  • 54 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 54 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...
  • nord_a
  • Casual Listener
  • 398973 Views
  • 950 replies
  • 107 likes
  • Account
  • 398973 Views
  • 950 replies
  • 107 likes

Superuser Contribution Allow Tracking?? ( ! )

Plan Premium*Country - USA Device(iPhone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I onl...

  • Casual Listener
  • Plan  Premium* Country - USA   Device (iPhone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've never had this happen but when I up...
  • damiandaviid
  • Visitor
  • 1920 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1920 Views
  • 6 replies
  • 0 likes

Solved!! Cannot access Spotify free

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

  • Casual Listener
  • Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.
  • Pottering
  • Casual Listener
  • 119 Views
  • 5 replies
  • 0 likes
  • 119 Views
  • 5 replies
  • 0 likes

Where can I see all the devices my account is logged into?

I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.

  • Casual Listener
  • I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.
  • ladhaeran
  • Newbie
  • 2491 Views
  • 3 replies
  • 2 likes
  • 2491 Views
  • 3 replies
  • 2 likes

Superuser Contribution Hide from devices on same network

PlanPremiumCountry USA My Question or Issue I use Spotify Premium at work- either on my phone or my computer. Both are connected to the company network (LAN or WiFi). Today I noticed my coworker's computer showed up on my list of devices. This is dis...

  • Casual Listener
  • Plan Premium Country  USA   My Question or Issue  I use Spotify Premium at work- either on my phone or my computer.  Both are connected to the company network (LAN or WiFi)....
  • Salty_Customer_87124
  • Regular
  • 20196 Views
  • 32 replies
  • 34 likes
  • Security
  • 20196 Views
  • 32 replies
  • 34 likes

My "Spotify Receipt" is not in a language that I understand

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...

  • Visitor
  • I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
  • Billy-J
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes