Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399167 Views
  • 952 replies
  • 107 likes
  • Account
  • 399167 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171888 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171888 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99182 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99182 Views
  • 68 replies
  • 10 likes

Solved!! Premium account hijacked

Premium subcription/iphone X/Windows 10 comp My Question or Issue: My premium account was hijacked due to it sharing the same password info of other websites that have been breached. The person who stole my account used a disposable email and I was h...

  • Casual Listener
  • Premium subcription/iphone X/Windows 10 comp     My Question or Issue: My premium account was hijacked due to it sharing the same password info of other websites that have been breached....
  • SlothBoy1
  • Casual Listener
  • 730 Views
  • 4 replies
  • 0 likes
  • Security
  • 730 Views
  • 4 replies
  • 0 likes

Will I lose my artists page if I delete user account

(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi - Id like to change my user name, which requires deleting my user account and starting again - I also have an artist account. Does my artist page / account stay active? Thanks

  • Visitor
  •   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi - Id like to change my user name, which requires deleting my user account and starting again - I also have an ar...
  • eltoch
  • Composer
  • 2473 Views
  • 2 replies
  • 0 likes
  • Account
  • 2473 Views
  • 2 replies
  • 0 likes

Playlist not sorting by album correctly

PlanFreeCountryUKDeviceiPhone 7, HP Chromebook, PC, Web PlayerOperating SystemiOS13, Chrome OS, Windows 10, Google ChromeMy Question or IssuePlaylist sorting by album is not listing correctly on all devices - see comparisons pictures. a = playlist so...

  • Casual Listener
  • Plan Free Country UK Device iPhone 7, HP Chromebook, PC, Web Player Operating System iOS13, Chrome OS, Windows 10, Google Chrome My Question or Issue Playlist sorting by album is not listing...
  • Rene01
  • Community Legend
  • 739 Views
  • 3 replies
  • 0 likes
  • Other
  • 739 Views
  • 3 replies
  • 0 likes

Problem adding address

PlanPremiumCountryPhilippinesDeviceVivo V15 proOperating SystemAndroid Pie My Question or IssueDoes anyone have a.solution for this problem?

Screenshot_20190923_072839.jpg
  • Casual Listener
  • Plan Premium Country Philippines Device Vivo V15 pro Operating System Android Pie   My Question or Issue Does anyone have a.solution for this problem?
  • Luan
  • Spotify Star
  • 689 Views
  • 3 replies
  • 0 likes
  • Premium
  • 689 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account got Hacked

Plan PremiumCountry Italy DevicePX,HUAWEIOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account got hacked, i changed the password but the person still enters into my account

  • Casual Listener
  • Plan Premium Country Italy     Device PX,HUAWEI Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My account got hacked, i changed the...
  • Petya
  • Community Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

No songs showing up in albums or artists

PlanFamily PremiumCountryUSADeviceiPhone 11 Pro MacOperating SystemiOS 13.0 My Question or Issue When I click an artist, for some artists there is a list of albums, when I click the album no songs show up or populate in the album. For other artists, ...

  • Visitor
  •   Plan Family Premium Country USA Device iPhone 11 Pro Mac Operating System iOS 13.0   My Question or Issue   When I click an artist, for some artists there is a list of al...
  • Rene01
  • Community Legend
  • 847 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 847 Views
  • 1 replies
  • 0 likes

my username is created automatically by faceboo

Plan : PremiumCountry : BrasilDevice : (PC, samsung A5 2017, Motorola moto g6, samsung M30)Operation System : (Windows 10 and Android 8/9)My IssueI want change my username because my username is alot of random numbers created automatically by faceboo...

  • Visitor
  • Plan : Premium Country : Brasil Device : (PC, samsung A5 2017, Motorola moto g6, samsung M30) Operation System : (Windows 10 and Android 8/9) My Issue I want change my username because my userna...
  • AndrewRobs01
  • Composer
  • 494 Views
  • 2 replies
  • 0 likes
  • Account
  • 494 Views
  • 2 replies
  • 0 likes

Solved!! My Music on another Artist's Profile

My Question or Issue Hello Spotify Community, This Artist Profile contains my own personal music that I created and released through Soul Deep Recordings, Liquid Tones and Instinct Audio.The problem here is that the Artist profile is not me and is an...

  • Casual Listener
  • My Question or Issue   Hello Spotify Community,   This Artist Profile contains my own personal music that I created and released through Soul Deep Recordings, Liquid Tones and Instinct ...
  • amparomusic
  • Casual Listener
  • 1182 Views
  • 2 replies
  • 0 likes
  • Other
  • 1182 Views
  • 2 replies
  • 0 likes

Solved!! HELP. My user name is "wzlk2bt8vxhs8zyn7gjoy2u96"

PlanFree/PremiumCountrySpainDeviceXiaomi Mi9TOperating SystemAndroid 9My Question or IssueWhy my user name is "wzlk2bt8vxhs8zyn7gjoy2u96"? And how can I change it?

  • Visitor
  • Plan Free/Premium Country Spain Device Xiaomi Mi9T Operating System Android 9 My Question or Issue Why my user name is "wzlk2bt8vxhs8zyn7gjoy2u96"? And how can I change it?  
  • Jose_M
  • Spotify Star
  • 955 Views
  • 3 replies
  • 0 likes
  • Account
  • 955 Views
  • 3 replies
  • 0 likes

Mise à jour de mes coordonnées de Carte Bancaire

PlanPremiumCountryFrance My Question or IssueJe souhaite mettre à jour mes coordonnées bancaires mais quand je vais dans mon profil/abonnement, cette option ne m'est pas proposée. une idée ?

  • Casual Listener
  •   Plan Premium Country France       My Question or Issue Je souhaite mettre à jour mes coordonnées bancaires mais quand je vais dans mon profil/abonnement, cette option n...
  • Rene01
  • Community Legend
  • 720 Views
  • 3 replies
  • 0 likes
  • Account
  • 720 Views
  • 3 replies
  • 0 likes

Can't change country

PlanPremium CountryIndia/USA My Question or IssueI moved to the US and changed my billing method to a US card but I'm still unable to change the country on my account so artists/albums are unavailable because of Indian Spotify licensing. Premium is p...

  • Regular
  • Plan Premium   Country India/USA   My Question or Issue I moved to the US and changed my billing method to a US card but I'm still unable to change the country on my account so artis...
  • rkank
  • Regular
  • 493 Views
  • 2 replies
  • 0 likes
  • Account
  • 493 Views
  • 2 replies
  • 0 likes

Unable to change email address on account

PlanPremiumCountryUnited KingdomDeviceMacbook Pro 2012, Dell Latitude 7480,Operating SystemOS 10.10, Windows 10 My Question or IssueI am unable to follow these instructions: https://support.spotify.com/uk/account_payment_help/account_help/i-want-to-u...

  • Regular
  • Plan Premium Country United Kingdom Device Macbook Pro 2012,  Dell Latitude 7480, Operating System OS 10.10, Windows 10   My Question or Issue I am unable to follow these instruct...
  • utection
  • Regular
  • 1037 Views
  • 10 replies
  • 0 likes
  • Account
  • 1037 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can I figure out my email address through one of my usernames

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 1045 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1045 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant log in

PlanFreeCountryUkDeviceSamsung a40 My Question or IssueI cant log in to spotify, as every time I do log in on wifi, with the correct email and password, I see my spotify home page for a brief moment and then I am returned to the log in page almost im...

  • Casual Listener
  •   Plan Free Country Uk Device Samsung a40     My Question or Issue I cant log in to spotify,  as every time I do log in on wifi, with the correct email and password, I s...
  • Petya
  • Community Legend
  • 1073 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 1073 Views
  • 3 replies
  • 0 likes

Account issue. Automatically logged out, when signed back in all songs were gone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Solved thanks

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Rene01
  • Community Legend
  • 544 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 544 Views
  • 3 replies
  • 0 likes

Delete community account

please can I delete my community account thank you

  • Visitor
  • please can I delete my community account thank you
  • Loxer
  • Community Legend
  • 435 Views
  • 3 replies
  • 0 likes
  • Account
  • 435 Views
  • 3 replies
  • 0 likes

[Account] Well, here comes the problem...again

I got a new PC after my old one crashed. Started loading up spotify after everything else is loaded and this happend.The account is valid.For sure.If you have any idea how to fix this, please do! I dont want to re-do my playlists all over.

EXPLAIN.png
  • Visitor
  • I got a new PC after my old one crashed. Started loading up spotify after everything else is loaded and this happend. The account is valid. For sure. If you have any idea how to fix this, please d...
  • Rene01
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Account
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! Cambio de email y han desaparecido mis playlist

PlanFreeCountry SpainOperating SystemWindows 10 My Question or Issue Hola. Hace poco cambie mi cuenta de correo de mi cuenta de Spotify y ahora no me aparecen mis playlist ni mi nombre de usuario, aparece un codigo raro en su lugar. Tampoco puedo vol...

  • Casual Listener
  • Plan Free Country  Spain Operating System Windows 10   My Question or Issue  Hola. Hace poco cambie mi cuenta de correo de mi cuenta de Spotify y ahora no me aparecen mis playl...
  • fatimagm
  • Casual Listener
  • 2406 Views
  • 8 replies
  • 1 likes
  • Account
    Other
  • 2406 Views
  • 8 replies
  • 1 likes

Solved!! How can i change the account name?

PlanPremiumBrazil DeviceLGOperating SystemAndroid I need to change. 

  • Visitor
  • Plan Premium Brazil   Device LG Operating System Android   I need to change.  
  • Emilia_8
  • Community Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 841 Views
  • 1 replies
  • 0 likes

Premium plan issues

Plan Free Country Italy Device Wiko Harry 2 Operating System Android 8.1.0 ----------------------------------------------- Good morning.I payed for Premium for this month then I unsubscribed the same day, but I'm using the Free plan now! Why? Can you...

  • Visitor
  •   Plan Free Country Italy Device Wiko Harry 2 Operating System Android 8.1.0 ----------------------------------------------- Good morning. I payed for Premium for this month...
  • samm_gross
  • Visitor
  • 449 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 449 Views
  • 2 replies
  • 0 likes