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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422703 Views
  • 965 replies
  • 108 likes
  • Account
  • 422703 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187270 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187270 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103811 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103811 Views
  • 70 replies
  • 10 likes

Some tracks black (not Grey) not available

Plan HuFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVarious black tracks not available

  • Visitor
  • Plan Hu Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Vari...
  • Luan
  • Spotify Star
  • 977 Views
  • 5 replies
  • 0 likes
  • Premium
  • 977 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to Change Profile Picture

PlanFreeCountryUnited StatesDeviceDell Inspiron 3668 DesktopOperating SystemWindows 10 My Question or IssueI'm trying to change my profile picture, but whenever I go to my profile and hover over my icon, no "change" button shows up. As well, I've tri...

  • Casual Listener
  • Plan Free Country United States Device Dell Inspiron 3668 Desktop Operating System Windows 10   My Question or Issue I'm trying to change my profile picture, but whenever I go to my pr...
  • Katerina
  • Spotify Legend
  • 3998 Views
  • 9 replies
  • 4 likes
  • Account
  • 3998 Views
  • 9 replies
  • 4 likes

Solved!! Charged Full Price despite still being a student.

PlanPremiumCountryCanada DeviceSamasung Galaxy S9Operating SystemAndroid My Question or Issue I have been using spotify on and off for several years. But I just realized that since I last reactivated my premium subscription, I have been paying the fu...

  • Visitor
  • Plan Premium Country Canada   Device Samasung Galaxy S9 Operating System Android   My Question or Issue   I have been using spotify on and off for several years. But I just...
  • Jacob
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 625 Views
  • 1 replies
  • 0 likes

Artists blocked without me actually blocking them

Found some new artists and wanted to listen to them, but I got the error message:"We can't play this until you allow this artist in the Spotify phone app."I have never heard of the artists before, and definetely haven't blocked them, so thought I mig...

  • Visitor
  • Found some new artists and wanted to listen to them, but I got the error message: "We can't play this until you allow this artist in the Spotify phone app." I have never heard of the artists before...
  • Luan
  • Spotify Star
  • 616 Views
  • 1 replies
  • 1 likes
  • Account
  • 616 Views
  • 1 replies
  • 1 likes

Atualizei os dados de pagamento e minha conta mudou de plano

Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual. NÃO SOLICITEI ESTA MUDANÇA!!! COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA??

  • Visitor
  • Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual.  NÃO SOLICITEI ESTA MUDANÇA!!!  COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA?...
  • Luan
  • Spotify Star
  • 724 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 724 Views
  • 1 replies
  • 0 likes

Solved!! How do I remove access to my account on another unit?

I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore.I have changed password and removed the unit in offline-mode.How do I achieve my goal? PlanPremiumCountrySwedenDeviceiP...

  • Regular
  • I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore. I have changed password and removed the unit in offline-mode. How...
  • ListenToGlobal
  • Composer
  • 4875 Views
  • 3 replies
  • 0 likes
  • Account
  • 4875 Views
  • 3 replies
  • 0 likes

I am being charged for premium on an account i no longer have access to, help?

Hi, I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this? I got a new phone and tried to get that account back however it is not the account i have registered to Facebook or the email i use ...

  • Visitor
  • Hi,   I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this?   I got a new phone and tried to get that account back however it...
  • ListenToGlobal
  • Composer
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 408 Views
  • 1 replies
  • 0 likes

Can't play the current song

Let me just say that I've already checked just about every other thread with this topic that I can find. I've tried every single solution suggested in those threads, and still nothing. The issue is that everytime I start a song it stops halfway throu...

  • Visitor
  • Let me just say that I've already checked just about every other thread with this topic that I can find. I've tried every single solution suggested in those threads, and still nothing.   The i...
  • caironoleto
  • Visitor
  • 526 Views
  • 1 replies
  • 2 likes
  • 526 Views
  • 1 replies
  • 2 likes

Spotify name

I connected my account to facebook and now my name on spotify is some weird code.

  • Casual Listener
  • I connected my account  to facebook and now my name on spotify is some weird code. 
  • 0-6_xmh7r7iqa
  • Casual Listener
  • 765 Views
  • 2 replies
  • 0 likes
  • Account
  • 765 Views
  • 2 replies
  • 0 likes

DOWNLOADED SONGS GONE

PlanPremiumUSA DeviceiPhone 8 PlusOperating SystemiOS 13.2.2 I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my library" and view the songs i had downloaded with no issues and therefore neve...

  • Newbie
  • Plan Premium USA   Device iPhone 8 Plus Operating System iOS 13.2.2   I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my...
  • Luan
  • Spotify Star
  • 708 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 708 Views
  • 1 replies
  • 0 likes

Solved!! Delete liked songs

PlanPremiumCountryMexicoDeviceASUS LaptopOperating SystemWindows 10 My Question or IssueHey, im trying to delete all my liked songs playlist with all the answers i´ve seen on here, but nothings working, help please

  • Regular
  •   Plan Premium Country Mexico Device ASUS Laptop Operating System Windows 10   My Question or Issue Hey, im trying to delete all my liked songs playlist with all the answers i´ve...
  • Luan
  • Spotify Star
  • 1133 Views
  • 1 replies
  • 0 likes
  • Account
  • 1133 Views
  • 1 replies
  • 0 likes

Account connected via FB doesn't display my personal data

I am logged to Spotify via FB. Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine.

  • Casual Listener
  • I am logged to Spotify via FB.  Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine. &nb...
  • DanielTham
  • Composer
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo adicionar amigos do Facebook e mais!

Antes de mais nada, por favor arrumem o formato de posts dessa comunidade. Eu não consigo postar prints aqui para explicar meu problema melhor ou checar o campo preview sem que haja erro de verificação de captcha toda hora. Sempre que tento fazer alg...

  • Visitor
  • Antes de mais nada, por favor arrumem o formato de posts dessa comunidade. Eu não consigo postar prints aqui para explicar meu problema melhor ou checar o campo preview sem que haja erro de verificaç...
  • Petya
  • Community Legend
  • 2081 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 2081 Views
  • 3 replies
  • 0 likes

Charged for Premium Family when I am not admin

PlanPremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi support, I am on normal Premium account converting to Family Premium account as a membe...

  • Newbie
  •   Plan Premium Country Singapore Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...
  • Billy-J
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 507 Views
  • 1 replies
  • 0 likes

Is there any way for me to bypass the free trial and immediately pay for the Student Discount?

PlanPremiumCountryCanadaDeviceiPhone 8 PlusOperating SystemWindows 10 My Question or IssueI paid for the regular Subscription on a previous account taking the free trial without realizing it was the wrong account and wrong plan. Since then, I've canc...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 8 Plus Operating System Windows 10   My Question or Issue I paid for the regular Subscription on a previous account taking the free trial...
  • Luan
  • Spotify Star
  • 1856 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1856 Views
  • 4 replies
  • 0 likes

Wrong account name

PlanPremium Operating SystemAndroid My Question or IssueSo a few months ago I created my account, during the process I was asked to put a name that will be show in my profile, so I did. But after creating it my Profile name appeared as a random Alpha...

  • Casual Listener
  • Plan Premium   Operating System Android   My Question or Issue So a few months ago I created my account, during the process I was asked to put a name that will be show in my profile,...
  • Galaxy145
  • Casual Listener
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
  • 327 Views
  • 1 replies
  • 0 likes

Someone has taken over my account.

PlanPremiumCountryUK DeviceHP Omen 15Operating SystemWindows 10 My Question or IssueI have no idea what to do right now, first some random device got control of my account somehow and started playing French Rap etc. I took back control of the session...

  • Visitor
  • Plan Premium Country UK   Device HP Omen 15 Operating System Windows 10   My Question or Issue I have no idea what to do right now, first some random device got control of my acc...
  • Emilia_8
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Account
  • 541 Views
  • 1 replies
  • 0 likes

Solved!! [Profile] Change Public Name not Username

PlanFreeCountryCosta RicaDeviceHP LaptopOperating SystemWindows 10 My Question or IssueHello Spotify, i've connected my facebook account to my spotify account and changed my public profile name (not username) but now i've disconnected my facebook acc...

  • Casual Listener
  • ...y public profile name (not username) but now i've disconnected my facebook account but the profile name continue like my facebook account. How i can use "CopyrightDown" instead of my facebook account name?
  • CopyrightDown
  • Casual Listener
  • 569 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 569 Views
  • 2 replies
  • 0 likes

Solved!! Location address - live 20 minutes outside urban community

PlanPremium - trying to change to Family Premium Country Canada DeviceiPhone My Question or Issue I have not been able to enter our address as it is a legal land description, not a building or street address. We live in the country and we are 20 minu...

  • Casual Listener
  •   Plan Premium - trying to change to Family Premium   Country Canada   Device iPhone   My Question or Issue   I have not been able to enter our address as it is a ...
  • Luan
  • Spotify Star
  • 733 Views
  • 5 replies
  • 1 likes
  • Premium
  • 733 Views
  • 5 replies
  • 1 likes

Solved!! You've descovered a premium feature

 I'm a premium user and I want to download this playlist but this message comes up please fix it. PlanPremiumCountry DeviceSamsung note 9Operating SystemAndroid One My Question or IssueWhy is it doing this I normally have access to everything as a pr...

Screenshot_20191115-212642_Spotify.jpg
  • Casual Listener
  •   I'm a premium user and I want to download this playlist but this message comes up please fix it.  Plan Premium Country   Device Samsung note 9 Operating System Android One &nbs...
  • Nadzz
  • Casual Listener
  • 710 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 710 Views
  • 6 replies
  • 0 likes