I am being charged for premium on an account i no longer have access to, help?

[georgeparky96]

Hi,

I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this?

I got a new phone and tried to get that account back however it is not the account i have registered to Facebook or the email i use now which makes me think i set it up with an old uni email address or work email address that i no longer have access to

What do i do? and how can i stop the payments?

Thank you

[ListenToGlobal]

Hey @georgeparky96.

Welcome to the Community.

Please follow the step below to get further assistance on your issue:

If you can’t access an account, get in touch here by choosing Subscription > Other > I STILL NEED HELP.

Let me know how it goes.

Felix