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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419936 Views
  • 965 replies
  • 108 likes
  • Account
  • 419936 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185691 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185691 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103210 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103210 Views
  • 69 replies
  • 10 likes

Lost all access to my Spotify Account (Not this account)

PlanPremiumCountryEngland / United KingdomDeviceKindle Fire HD / Desktop PCOperating SystemWindows 10 (Would effect any)My Question or IssueI have recently been kicked out of my spotify account on both my kindle and my PC concurrently. I am unable to...

  • Newbie
  • Plan Premium Country England / United Kingdom Device Kindle Fire HD / Desktop PC Operating System Windows 10 (Would effect any) My Question or Issue I have recently been kicked out of my spo...
  • A_Musicophile
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! Change display name

Hi all. I have a question regarding my Spotify profile. It currently displays my username on my profile. How can I change this name (Without using Facebook because it is a business name)? It's basically the same username but instead of using an under...

namechange.png
  • Casual Listener
  • Hi all.   I have a question regarding my Spotify profile.   It currently displays my username on my profile. How can I change this name (Without using Facebook because it is a business ...
  • DellusionRec
  • Casual Listener
  • 1011 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 1011 Views
  • 2 replies
  • 1 likes

Locked out of my account

PlanPremiumCountryEnglandDeviceOnePlus 6T + LaptopOperating SystemAndroid version 9 + Windows 10 My Question or IssueI've had the same account for years now however very recently I was logged out of my laptop and phone concurrently. Trying to log bac...

  • Casual Listener
  • Plan Premium Country England Device OnePlus 6T + Laptop Operating System Android version 9 + Windows 10   My Question or Issue I've had the same account for years now however very rece...
  • deadkraze
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 441 Views
  • 2 replies
  • 0 likes

your account has been signed out error 410

i tried logging in today and it says error 410 but it is the correct password so i tried logging in with my email then it just bring me to this account for some reason my account is sentai21 with a dude in a red background please help me this is stre...

  • Casual Listener
  • i tried logging in today and it says error 410 but it is the correct password so i tried logging in with my email then it just bring me to this account for some reason my account is sentai21 with a d...
  • Billy-J
  • Spotify Star
  • 603 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 603 Views
  • 3 replies
  • 0 likes

Solved!! Resetting Spotify Ad Filtering

PlanFreeCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueHi, so my friend made me listen to a certain song and now I'm getting really annoying ads relating to the genre (black metal if necessary, the ad is by "Filtr"). Is there a ...

  • Newbie
  • Plan Free Country US Device Desktop Operating System Windows 10   My Question or Issue Hi, so my friend made me listen to a certain song and now I'm getting really annoying ads relatin...
  • Luan
  • Spotify Star
  • 1424 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 1424 Views
  • 1 replies
  • 0 likes

Solved!! Not able to sign in to anything.

PremiumUS, Ca. DeviceApple IPhone XSmaxOperating SystemIOS Hi so this might be confusing. This is my Alt account for Spotify. I can’t login to my main account which is josias16429. I’m not sure what happened but I was listening to my music when the a...

  • Visitor
  •   Premium US, Ca.   Device Apple IPhone XSmax Operating System IOS     Hi so this might be confusing. This is my Alt account for Spotify. I can’t login to my main accoun...
  • Luan
  • Spotify Star
  • 3735 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 3735 Views
  • 6 replies
  • 0 likes

Cannot login or reset password

PlanPremiumCountryAustraliaDeviceiPhone 8+ Operating SystemiOS 12.3.1I went into my Spotify app yesterday (28/05/19) and I had been logged out. I put in the password which I am certain is the correct password but it did not let me login. I tried appl...

  • Visitor
  •   Plan Premium Country Australia Device iPhone 8+  Operating System iOS 12.3.1 I went into my Spotify app yesterday (28/05/19) and I had been logged out. I put in the password whic...
  • JBayudz
  • Composer
  • 1155 Views
  • 3 replies
  • 0 likes
  • Account
  • 1155 Views
  • 3 replies
  • 0 likes

Possible account breach or use for botting

PlanFreeCountryNew ZealandDevicePC, iPhone SEOperating SystemWindows 10, iOS 12.2 My Question or IssueSo starting about 2 days i noticed activity on my account that wasnt made by me. It seems that whenever i am offline or inactive for a large period ...

  • Newbie
  • Plan Free Country New Zealand Device PC, iPhone SE Operating System Windows 10, iOS 12.2   My Question or Issue So starting about 2 days i noticed activity on my account that wasnt mad...
  • OneByBoo
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Security
  • 390 Views
  • 1 replies
  • 0 likes

Can not log in or reset password

Hi I have been using Spotify premium for over two years and now have a Spotify Family plan. Everyone on my plan has no trouble logging in, but when I try to log in it says that I have the wrong username or password. When I try resetting this password...

  • Visitor
  • Hi I have been using Spotify premium for over two years and now have a Spotify Family plan. Everyone on my plan has no trouble logging in, but when I try to log in it says that I have the wrong usern...
  • OneByBoo
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 407 Views
  • 1 replies
  • 0 likes

[Windows] Universal App for Windows 10 (UWP)

PlanPremiumCountryUSA DeviceLenovo Laptop 1X CarbonOperating SystemWindows 10 Pro My Question or IssueI've tried numerous times to logon to this laptop and the screen just darkens and doesn't react to any other commands. When I try the Facebook logon...

  • Newbie
  •   Plan Premium Country USA   Device Lenovo Laptop 1X Carbon Operating System Windows 10 Pro   My Question or Issue I've tried numerous times to logon to this laptop and the...
  • OneByBoo
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • Login
  • 484 Views
  • 1 replies
  • 0 likes

Scary email

So today I receive this email and it kinda bothers me cause I feel that my account was compormised by someone. I always make sure that I only log on in my devices to prevent this kind of problem. If this is some sort of security enhancing from spotif...

  • Casual Listener
  • So today I receive this email and it kinda bothers me cause I feel that my account was compormised by someone. I always make sure that I only log on in my devices to prevent this kind of problem. If ...
  • Billy-J
  • Spotify Star
  • 806 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
    Security
  • 806 Views
  • 3 replies
  • 0 likes

How Can I Change My Dispay Name

I connected to Facebook and Spotify changed my display name to my Facebook name (which is my real name). I want to change it back for privacy reasons but I can't figure out how to. I already tried disconnecting from Facebook and logging out and back ...

  • Casual Listener
  • I connected to Facebook and Spotify changed my display name to my Facebook name (which is my real name). I want to change it back for privacy reasons but I can't figure out how to. I already tried di...
  • JBayudz
  • Composer
  • 428 Views
  • 3 replies
  • 1 likes
  • Account
  • 428 Views
  • 3 replies
  • 1 likes

Cancel a subscription on an account that doesn't exist

PlanPremiumCountryBrazilOperating SystemAndroid/ Desktop My Question or IssueI had a Premium account synced with Facebook for a year, but I ended up deleting the e-mail linked to the Facebook account and then months later Facebook banned my accountI ...

  • Visitor
  •   Plan Premium Country Brazil Operating System Android/ Desktop   My Question or Issue I had a Premium account synced with Facebook for a year, but I ended up deleting the e-mail l...
  • JBayudz
  • Composer
  • 537 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 537 Views
  • 1 replies
  • 1 likes

npieper (NatalieP_Mesa)

PlanPremiumCountryUSDeviceiPhone 8+Operating System My Question or Issue

  • Regular
  • Plan Premium Country US Device iPhone 8+ Operating System   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

My old premium account

hello,I can’t log into my old premium account. The email address I'm paying for spotify does not seem to be my email address for the account. how should I log in? I cant find the Name or E-Mail Address.thank you for help.

  • Newbie
  • hello, I can’t log into my old premium account. The email address I'm paying for spotify does not seem to be my email address for the account. how should I log in? I cant find the Name or E-Mail Add...
  • Billy-J
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Can’t access email to reset password

I have a premium account and my Spotify app logged out randomly. I can’t log back in because I don’t remember my password and I don’t have access to that email anymore for a password reset. PlanPremiumCountryUS Deviceiphone 8Operating System My Quest...

  • Visitor
  • I have a premium account and my Spotify app logged out randomly. I can’t log back in because I don’t remember my password and I don’t have access to that email anymore for a password reset.  &n...
  • Luan
  • Spotify Star
  • 3535 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 3535 Views
  • 3 replies
  • 0 likes

Solved!! Publicidada mal elegida

La publicidad es una basura, es una porquería, está mal elegida. Me la paso escuchando power metal, metal sinfónico, metal progresivo y me publicita cumbia, trap, reggaeton y toda esa mugre que no sirve para nada. Arreglen el algoritmo de publicidad,...

  • Newbie
  • La publicidad es una basura, es una porquería,  está mal elegida. Me la paso escuchando power metal, metal sinfónico,  metal progresivo y me publicita cumbia, trap, reggaeton y toda esa m...
  • Luan
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • Free
  • 544 Views
  • 1 replies
  • 0 likes

Passwords that contain 'x' between 2 numbers (e.g. 3x5) don't work on Android or iOS

I have both an iPhone XR and a Samsung Galaxy S9 (both on latest OS & Spotify Versions).This seems to be a recent problem, but my password contained an 'x' in between 2 numbers (e.g. 3x5) and it looks like your password field is automatically convert...

  • Casual Listener
  • I have both an iPhone XR and a Samsung Galaxy S9 (both on latest OS & Spotify Versions). This seems to be a recent problem, but my password contained an 'x' in between 2 numbers (e.g. 3x5) and...
  • Jᴀᴄᴋ
  • Roadie
  • 375 Views
  • 3 replies
  • 0 likes
  • Login
  • 375 Views
  • 3 replies
  • 0 likes

Recently Played says I’ve listened to things I haven’t— but my account Has only one device

Plan: PremiumCountry: United StatesDevice: iPhone SEOperating System: iOS 10My Question or Issue: Recently Played keeps showing me things I have definitely not listened to. I’ve changed my password multiple times and even disconnected my computer fro...

  • Newbie
  • Plan: Premium Country: United States Device: iPhone SE Operating System: iOS 10 My Question or Issue: Recently Played keeps showing me things I have definitely not listened to. I’ve changed my pa...
  • ListenToGlobal
  • Composer
  • 570 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 570 Views
  • 1 replies
  • 0 likes

My account has a strange name and won't connect to facebook

PlanPremiumCountryPortugalDeviceAllOperating SystemW10 and Android My Question or IssueHi, I got 2 problems with my account:1. my account has a weird name, random numbers, and I can't change the name. 2. How can I connect it to Facebook?? Under Socia...

  • Visitor
  • Plan Premium Country Portugal Device All Operating System W10 and Android   My Question or Issue Hi,  I got 2 problems with my account: 1. my account has a weird name, random nu...
  • user-removed
  • Not applicable
  • 322 Views
  • 2 replies
  • 0 likes
  • Account
  • 322 Views
  • 2 replies
  • 0 likes