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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419659 Views
  • 965 replies
  • 108 likes
  • Account
  • 419659 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185245 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185245 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103163 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103163 Views
  • 69 replies
  • 10 likes

Spotify Family

Premium familyCountry: FranceDevice: Apple (computers and smartphones) Where can I find the adhesion date of each members of my family account?Regards,Lucas

  • Casual Listener
  • Premium family Country: France Device: Apple (computers and smartphones)   Where can I find the adhesion date of each members of my family account? Regards, Lucas  
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution One facebook-two spotify accounts

Greetings. First of all I will discribe the situation as much as I can do and all obstacles. 1. I registered Spotify account with Facebook, long time ago, got premium, still using that with many liked songs, playlists and etc. and I want keep that ju...

  • Casual Listener
  • Greetings.  First of all I will discribe the situation as much as I can do and all obstacles.  1. I registered Spotify account with Facebook, long time ago, got premium, still using that ...
  • Petya
  • Community Legend
  • 1069 Views
  • 3 replies
  • 0 likes
  • Account
  • 1069 Views
  • 3 replies
  • 0 likes

Solved!! Can't login

PlanPremiumCountryNLDevicePC and phoneOperating SystemAndroid , Windows My Question or IssueI have an account, for which I activated 3 months free Premium. I recently bought a new PC and tried to log in. No username worked, nor did any of my emails (...

  • Visitor
  • Plan Premium Country NL Device PC and phone Operating System Android , Windows   My Question or Issue I have an account, for which I activated 3 months free Premium. I recently bought ...
  • OneByBoo
  • Roadie
  • 1351 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1351 Views
  • 3 replies
  • 0 likes

Two premium accounts registered in the same E-Mail adress

A few years back I made a Spotify account by binding it to my Facebook account - that I deleted last year. When I tried to use Spotify again last month I realized I no longer had access to my old account so instead I made a new one with the same e-ma...

  • Visitor
  • A few years back I made a Spotify account by binding it to my Facebook account - that I deleted last year. When I tried to use Spotify again last month I realized I no longer had access to my old acc...
  • OneByBoo
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Registered but Incorrect Password

Hi, Please help me to access my friends account that has been registered to Spotify but when I tried to login and get premium, I encountered an error saying that the password is incorrect. Kindly advise on how to fix this problem. Thank you! Br,Aki

  • Newbie
  • Hi,   Please help me to access my friends account that has been registered to Spotify but when I tried to login and get premium, I encountered an error saying that the password is incorrect. K...
  • Jacob
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Account
  • 541 Views
  • 1 replies
  • 0 likes

Solved!! My username won't show up on search

Hi! My account stoped showing up on searches. It wont find neither by username or real name. It was working just fine and suddenly it just stopped. I can still get there but I have to find a playlist first and then going to the profile. The account i...

  • Regular
  • Hi! My account stoped showing up on searches. It wont find neither by username or real name. It was working just fine and suddenly it just stopped. I can still get there but I have to find a playlist...
  • belarchi
  • Casual Listener
  • 8512 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 8512 Views
  • 8 replies
  • 0 likes

Account Hacked, No Response

PlanPremium Family PlanCountryUnited StatesDeviceiPhonesOperating SystemWindows 10 and Mac My Question or IssueSomeone has hacked the plan member account to my Spotify Premium Family plan by changing the email and password associated with that accoun...

  • Visitor
  • Plan Premium Family Plan Country United States Device iPhones Operating System Windows 10 and Mac   My Question or Issue Someone has hacked the plan member account to my Spotify Premiu...
  • Luan
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 513 Views
  • 1 replies
  • 0 likes

Private messages have disappeared

Here in the Spotify Community, all of my private messages have disappeared, both those I sent and those I received. When I click on , I get a screen that says "Private Messages," but there are no messages listed, and no links for or or or anything...

  • Roadie
  • Here in the Spotify Community, all of my private messages have disappeared, both those I sent and those I received. When I click on <messages>, I get a screen that says "Private Messages," but ...
  • olivia_garth
  • Gig Goer
  • 1006 Views
  • 5 replies
  • 0 likes
  • Other
  • 1006 Views
  • 5 replies
  • 0 likes

My friend's spotify is not playing anymore and password reset email is not arriving

She has Premium Plan in Germany.Service stopped working.Known User ID and email but password reset emails are not arriving.Service stopped working on Amazon Echo and Android phone.Send password reset emails NOW or she will cancel this service and req...

  • Casual Listener
  • She has Premium Plan in Germany. Service stopped working. Known User ID and email but password reset emails are not arriving. Service stopped working on Amazon Echo and Android phone. Send passwo...
  • Luan
  • Spotify Star
  • 457 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 457 Views
  • 5 replies
  • 0 likes

Solved!! Pay for Spotify Family for a year upfront

Is it possible to pay for Spotify Family upfront for a whole year, the same way it is for premium?

  • Newbie
  • Is it possible to pay for Spotify Family upfront for a whole year, the same way it is for premium?    
  • rmarier
  • Newbie
  • 5238 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5238 Views
  • 3 replies
  • 0 likes

Greyed Out

Good afternoon I am sure this has been covered but I cannot find the actual answer. I have a premium account, am based in the UK and generally use iPhones and iPads, as well as a connected Alexa, for playback. Gerry Cinnamon has been available to me,...

  • Visitor
  • Good afternoon   I am sure this has been covered but I cannot find the actual answer.  I have a premium account, am based in the UK and generally use iPhones and iPads, as well as a ...
  • OneByBoo
  • Roadie
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 505 Views
  • 1 replies
  • 0 likes

Email changed to something not mine, Cannot log in to my main account :(

PlanPremiumCountryNew ZealandDevice(iPhone X, Windows 10 PC)Operating System(iOS 13, Windows 10) My Question or IssueMy email has been changed to something that isn't mine and my password no longer works. My premium subscription is still valid and I ...

  • Visitor
  • Plan Premium Country New Zealand Device (iPhone X, Windows 10 PC) Operating System (iOS 13, Windows 10)   My Question or Issue My email has been changed to something that isn't mine an...
  • user-removed
  • Not applicable
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! [Desktop][Playlists] Spotify Sort options

When sorting the songs in a list, like...say..."Liked Songs" it would be wonderful if the sort I see in the desktop app would match the order that the songs are playing in. For example "Use Me" is followed by "The Upside" in the list, but when playin...

  • Casual Listener
  • When sorting the songs in a list, like...say..."Liked Songs" it would be wonderful if the sort I see in the desktop app would match the order that the songs are playing in.  For example "Use Me"...
  • Peter
  • Spotify Legend
  • 1061 Views
  • 5 replies
  • 0 likes
  • Desktop
    Playlists
  • 1061 Views
  • 5 replies
  • 0 likes

Display name

PlanPremiumCountryCanadaMy Question or IssueI wanted to know if it was possible to set my facebook name as my display name even if I already set a display name. I wanted to change it to something else but apparently the only way to change it is by se...

  • Visitor
  • Plan Premium Country Canada My Question or Issue I wanted to know if it was possible to set my facebook name as my display name even if I already set a display name. I wanted to change it to som...
  • user-removed
  • Not applicable
  • 507 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 507 Views
  • 1 replies
  • 0 likes

Google Home Mini - error linking accounts

PlanPremium family I received an email today that my google premium family comes with a Google Home Mini. Pretty cool. I clicked on the "Get Yours Now" button and that resulted in an email titled "Your google home mini is now available." In response ...

  • Roadie
  • Plan Premium family   I received an email today that my google premium family comes with a Google Home Mini. Pretty cool.  I clicked on the "Get Yours Now" button and that resulted in an...
  • user-removed
  • Not applicable
  • 1781 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1781 Views
  • 3 replies
  • 0 likes

"Epic" Collection Limit

Hi Spotify. I have read a number of rather impolite posts on the subject of the 10,000 song limit, though I concede it really is frustrating to build a collection and then be told that you have to stop for no apparent reason. I have also read a numbe...

  • Visitor
  • Hi Spotify.  I have read a number of rather impolite posts on the subject of the 10,000 song limit, though I concede it really is frustrating to build a collection and then be told that you have...
  • user-removed
  • Not applicable
  • 929 Views
  • 1 replies
  • 2 likes
  • Account
  • 929 Views
  • 1 replies
  • 2 likes

Solved!! lost one month of trial period

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid 8 My Question or IssueHello.I subscribed Spotify Premium yesterday and had 3 months for free. In Feb 6th 2020 I would be charged for the plan.Today I changed my future subscriptio...

  • Roadie
  • Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android 8   My Question or Issue Hello. I subscribed Spotify Premium yesterday and had 3 months for free. In Feb ...
  • user-removed
  • Not applicable
  • 506 Views
  • 2 replies
  • 0 likes
  • Premium
  • 506 Views
  • 2 replies
  • 0 likes

playlits

https://open.spotify.com/playlist/0fM22kpItSV2lS4UfFuJXV?si=vH5xoytnRNOy3GQfbQe50Q

  • Visitor
  •   https://open.spotify.com/playlist/0fM22kpItSV2lS4UfFuJXV?si=vH5xoytnRNOy3GQfbQe50Q
  • adriarzarre
  • Roadie
  • 484 Views
  • 1 replies
  • 1 likes
  • 484 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My country is not changing

My account country is set on GB and i'm trying to chenge it in payment method section, but still remains the same.PlanPremiumCountryRomaniaDeviceSamsung Galaxy S10 Plus

the_badmannn_0-1573122693598.png the_badmannn_1-1573122740415.png
  • Casual Listener
  • My account country is set on GB and i'm trying to chenge it in payment method section, but still remains the same. Plan Premium Country Romania Device Samsung Galaxy S10 Plus
  • the_badmannn
  • Casual Listener
  • 560 Views
  • 3 replies
  • 0 likes
  • Account
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution SCAM MAIL FROM SPOTIFY!! Read.

Im getting mail (which is not sorted into junk mail automatically) which declines my payment and asks me to log in with my information. I suggest Spotify will put up some kind of warning or announcement for the people out there who isnt clever enough...

  • Visitor
  • Im getting mail (which is not sorted into junk mail automatically) which declines my payment and asks me to log in with my information.  I suggest Spotify will put up some kind of warning or ...
  • Petya
  • Community Legend
  • 854 Views
  • 5 replies
  • 0 likes
  • Account
  • 854 Views
  • 5 replies
  • 0 likes