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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1845 Views
  • 0 replies
  • 8 likes
  • Security
  • 1845 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448806 Views
  • 970 replies
  • 108 likes
  • Account
  • 448806 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199739 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199739 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108789 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108789 Views
  • 72 replies
  • 11 likes

Solved!! Retrieve client assistance chat transcript

My Question or IssueHello everybody!I solved a problem thanks to the assistance chat earlier today but I forgot to send the transcript of the chat to my email. Can I retrieve it somehow? Thanks a lot in advance!

  • Visitor
  • My Question or Issue Hello everybody! I solved a problem thanks to the assistance chat earlier today but I forgot to send the transcript of the chat to my email.  Can I retrieve it somehow?&n...
  • Billy-J
  • Spotify Star
  • 1189 Views
  • 1 replies
  • 0 likes
  • Other
  • 1189 Views
  • 1 replies
  • 0 likes

Please provide help

PlanFree/PremiumCountryThe Netherlands Device(iPhone 11 Pro)Operating System(iOS 13.3.) My Question or Issue Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

  • Casual Listener
  • Plan Free/Premium Country The Netherlands   Device (iPhone 11 Pro) Operating System (iOS 13.3.)   My Question or Issue   Money has been debited from the bank account but no...
  • Billy-J
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 477 Views
  • 1 replies
  • 0 likes

Account changed from Premium to Free

I have been paying for premium subscription for years and paid the other day, today Spotify has booted me out of premium. Can you please arrange to reinstate my premium account.Thanks

  • Visitor
  • I have been paying for premium subscription for years and paid the other day, today Spotify has booted me out of premium. Can you please arrange to reinstate my premium account. Thanks
  • AdamDamon
  • Spotify Star
  • 663 Views
  • 1 replies
  • 0 likes
  • Premium
  • 663 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account got hacked, they haven’t changed anything so that im unable to access it, its more...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My acco...
  • Emilia_8
  • Community Legend
  • 1005 Views
  • 1 replies
  • 0 likes
  • Free
    Login
    Security
  • 1005 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Email has Changed

I originally made my Spotify account through Facebook, but recently changed my Facebook email. A while back I also created a new account on Spotify with the email address that is my current Facebook email, which was before I changed my Facebook email...

  • Visitor
  • I originally made my Spotify account through Facebook, but recently changed my Facebook email. A while back I also created a new account on Spotify with the email address that is my current Facebook ...
  • Petya
  • Community Legend
  • 785 Views
  • 1 replies
  • 0 likes
  • Account
  • 785 Views
  • 1 replies
  • 0 likes

Solved!! Cant DC from Facebook

PlanPremiumCountryAUDeviceiPhone 8 and WindowsOperating SystemiOS 13 And WindowsMy Question or IssueI have disconected my facebook and spotify but they still act as if they are connnected. My profile on spotify still takes the name and picture of my ...

  • Visitor
  •   Plan Premium Country AU Device iPhone 8 and Windows Operating System iOS 13 And Windows My Question or Issue I have disconected my facebook and spotify but they still act as if they ...
  • OneByBoo
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
  • 486 Views
  • 1 replies
  • 0 likes

Billed 2 times, impossible to change username + avatar

[snip - Community Moderator edit] Hello. You charged me 2 times. Impossible for me to change that weird username. Impossible also for me to change avatar. Email address confirmed. Thanks for the help, Yan

  • Visitor
  • [snip - Community Moderator edit]   Hello. You charged me 2 times. Impossible for me to change that weird username. Impossible also for me to change avatar. Email address confirmed.  ...
  • Luan
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 560 Views
  • 1 replies
  • 0 likes

Account Highjacked

PlanPremiumCountryItaly Device(iPhone Operating System(iOS 10, Android) My Question or Issueit seems my account has been highjacked. I keep seeing music which I never listened and playlists that I didn't create.They even changed my plan from Spotify ...

  • Visitor
  • Plan Premium Country Italy    Device (iPhone 😎 Operating System (iOS 10, Android)   My Question or Issue it seems my account has been highjacked. I keep seeing music which ...
  • Luan
  • Spotify Star
  • 621 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 621 Views
  • 1 replies
  • 0 likes

Is the Home mini thing still going? If so, how do I get one?

PlanFree/PremiumCountryUSDevice: Galaxy s9Operating SystemAndroid Pie My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country US Device: Galaxy s9 Operating System Android Pie   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 553 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 553 Views
  • 3 replies
  • 0 likes

Change Username

So, I wanted to change my username but I noticed that it isnt possible.But then I found the Website: https://support.spotify.com/de/account_payment_help/account_help/change-my-username/There it says that you can change it to a custom displayed name, ...

  • Regular
  • So, I wanted to change my username but I noticed that it isnt possible. But then I found the Website: https://support.spotify.com/de/account_payment_help/account_help/change-my-username/ There it s...
  • Emilia_8
  • Community Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • Account
  • 699 Views
  • 1 replies
  • 0 likes

Superuser Contribution DIFFERENT ACCOUNTS

Hello, we have 3 different accounts , me and my 2 daughters. I use iphone 6 and my daughters iphone 8 and iphone 8plus. One of my daughters is studying at the university (we stay in Greece). What is the best solution for us? Family or student? Can i ...

  • Newbie
  • Hello, we have 3 different accounts , me and my 2 daughters. I use iphone 6  and my daughters iphone 8 and iphone 8plus. One of my daughters is studying at the university (we stay in Greece). Wh...
  • Petya
  • Community Legend
  • 549 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 549 Views
  • 2 replies
  • 0 likes

Familypremium - how to change the account when the subscriber has died?

Hi, Does anyone know how to change the Familypremium - account when the person responsible for the subscribtion has passed away?

  • Visitor
  • Hi, Does anyone know how to change the Familypremium - account when the person responsible for the subscribtion has passed away?   
  • Emilia_8
  • Community Legend
  • 764 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 764 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account being controlled by another device using Spotify Connect.

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS 13.3 My Question or IssueFor a couple of weeks now, someone has been controlling my Premium Spotify account through Spotify Connect. Initially, I hadn't noticed anything was wrong. The only odd ...

  • Visitor
  • Plan Premium Country USA Device iPhone XR Operating System iOS 13.3   My Question or Issue For a couple of weeks now, someone has been controlling my Premium Spotify account through Sp...
  • Katerina
  • Spotify Legend
  • 4262 Views
  • 3 replies
  • 0 likes
  • Security
  • 4262 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Made a new account and username changed

I made a new account and the username turned into numbers and letters, why? I didn't took my facebook name or email. I made new email. annoying

  • Casual Listener
  • I made a new account and the username turned into numbers and letters, why? I didn't took my facebook name or email. I made new email. annoying
  • Petya
  • Community Legend
  • 880 Views
  • 3 replies
  • 0 likes
  • Account
  • 880 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify playlists not automatically updating

Hoping you can help I listen to playlists such as morning motivation, confidence boost, Friday funday. They all used to update/refresh weekely and frequently but have stopped for quite some time now on my account. all my payment details are up to dat...

  • Casual Listener
  • Hoping you can help   I listen to playlists such as morning motivation, confidence boost, Friday funday. They all used to update/refresh weekely and frequently but have stopped for quite ...
  • user-removed
  • Not applicable
  • 1755 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1755 Views
  • 8 replies
  • 0 likes

Superuser Contribution Password Emails in French?

PlanPremiumCountryUSADevice&Operating SystemAllMy Question or IssueWhen I asked for an email to reset my password, I got an email in French. Then I used an email to log in on my phone, still French. How can I change this?

  • Visitor
  • Plan Premium Country USA Device&Operating System All My Question or Issue When I asked for an email to reset my password, I got an email in French. Then I used an email to log in on my pho...
  • Petya
  • Community Legend
  • 2178 Views
  • 3 replies
  • 1 likes
  • Account
  • 2178 Views
  • 3 replies
  • 1 likes

Superuser Contribution Account plan not changing

I keep getting charged the family plan but i signed up for the student plan. I have tried to changing and it says it is vlid and then it just never updates the payment. This is getting very annoying. I am a college student, and I am verified until se...

  • Casual Listener
  • I keep getting charged the family plan but i signed up for the student plan. I have tried to changing and it says it is vlid and then it just never updates the payment. This is getting very annoying....
  • Katerina
  • Spotify Legend
  • 1549 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1549 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double charge

I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.

  • Casual Listener
  • I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.
  • Petya
  • Community Legend
  • 1137 Views
  • 3 replies
  • 0 likes
  • Account
  • 1137 Views
  • 3 replies
  • 0 likes

Superuser Contribution Password Recovery Email not work

PlanFamilyCountry FranceDeviceGalaxy S7, and DesktopOperating SystemWindows 10 My Question or Issue HelloBefore all sorry for my english. Since sunday morning I try to recover my password without success.I saw in the spam and others directory and not...

  • Visitor
  • Plan Family Country  France Device Galaxy S7, and Desktop Operating System Windows 10   My Question or Issue  Hello Before all sorry for my english.  Since sunday morn...
  • Petya
  • Community Legend
  • 21217 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 21217 Views
  • 7 replies
  • 0 likes

Superuser Contribution have Premium but works only on computer and not in Android app

PlanPremiumDeviceHuawei P20 LiteOperating SystemAndroid Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still showing Freen account.I've followed all steps mentioned in FAQ but di...

  • Casual Listener
  • Plan Premium Device Huawei P20 Lite Operating System Android   Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still...
  • Petya
  • Community Legend
  • 959 Views
  • 4 replies
  • 0 likes
  • Account
  • 959 Views
  • 4 replies
  • 0 likes