Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I live in a rental house at the moment. A couple of days ago I was listening to music on my phone, then all of a sudden my music stops, and it says at the bottom that a speaker named "Yessir Speaker" is connected to my phone and is playing music. I k...
I am currently on the Student premium plan. I want to remove the Hulu part of the plan. My family wants to get Hulu + TV through my account since we've all been using it. Please help???
PlanFreeCountryBrazilDeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify starts to play random music (actually, it is music from my country, Sertanejo type). And shows to me that is from a web chrome advice...
Plan - PremiumCountry - CanadaDevice - iPhone XS and MacBook Pro I've been having an ongoing issue with disconnecting from Facebook. I didn't make my account with facebook, and I clicked disconnect through settings on my computer. It should be discon...
I've noticed that someone named 'Alejo' has hacked into my Spotify Premium account, is creating playlists and listening to terrible music (which is maybe the most annoying part). When I tried to change the password, I noticed that he changed my email...
Hello, I want to make profile photo changes in Spotify Android application but I get the warning that I can do it through desktop application. Can I help if I'm having problems because I don't have a Windows, Linux or mac os device?
my Iphone 6 was broken, therefore I am using another I phone 6 with my old (same) SIM card now. I downloaded the spotify app and logged in.However it says I am using spotify free instead of premium and I do not see my playlists etc. I am still paying...
Boa noite!Estou com algumas dúvidas em relação aos pagamentos mensais. Notei que na fatura de setembro houve uma cobrança em USD dia 11/09 que foi reembolsada no mesmo mês. Agora, na fatura de outubro, há 3 cobranças de Spotify:11/09 - R$ 16,90 (que ...
my spotify username does not appear in the search results if I or others try to search for it in the search bar.How is it possible?
I had the device sent but it was returned because I moved recently and Google store didnt update my address. So the device was sent back. I contacted their support and they said to contact Spotify support to get a new redeem code and they can send me...
PlanPremiumNorway Device(iPhone 11, Mac Pro late 2013)Operating System(iOS 13.2, OSX 10.14.6) Hi! My artist page hasn't updated streams for the last 5 days. It also doesn't seem to be connected to the track (?). When I go to my artist profile from my...
In my spotify account only the combination of numbers is displayed as username and no profile picture although there is an active connection to my Facebook account. Separating the accounts on Facebook as well as on Spotify and finally reconnecting th...
PlanStudent PremiumCountryUSADeviceSamsung wide 3Operating SystemAndroid My Question or IssueHello, I was able to play and download songs, but there are some playlist I can't play at all. And the message pops up as 'You found premium features' I clea...
Olá,tentei diversas vezes assinar o spotify premium (family) com meu cartao Nubank (débito) e sempre da falha no pagamento. Já atualizei todos os meus dados, conferi os mesmo.
How can I transfer every-thing over to the other account, local files, playlists, rewind, etc? Is it even possible for a smooth transfer like that? I find it hard to bring myself to doing this given i have had this account for years now. Will it alwa...
So i have a week password and today i was hacked, but a already send a mensage to support.. I wanna know if my information like credit card if they are safey
I posted an idea and it is not visible to friends who want to upvote it? Why is that? Is there an idea post approval system or is it a glitch with my post. This is the post that nobody can see. https://community.spotify.com/t5/Idea-Submissions/All-Pl...
Hello everyone,one of the most interesting spotify tool is the "informations" page of any artist, which normally shows the number of listeners per month, followers e distribution of listeners between cities and playlists. It's about a month now that ...
So I just made an account like, 5 minutes ago with my email and set a display name as sleepyeevee. It completely ignored that name and gave me the garble username that can't be changed. I can't even look at my display name it's like I don't have one ...
PlanPremiumCountryUKDevice(iPhone X, Macbook Pro 2015)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been using Spotify for several years and I was looking at my account recently and noticed my email address is still assi...