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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4804 Views
  • 1 replies
  • 9 likes
  • Security
  • 4804 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466824 Views
  • 976 replies
  • 111 likes
  • Account
  • 466824 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206146 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206146 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114782 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114782 Views
  • 72 replies
  • 12 likes

Registration with email is not working

PlanFree/PremiumCountryPolandDevicePC / Macbook ProOperating SystemWindows 10 / MacOS 10.15 My Question or IssueA friend of mine is unable to create a new account. It is just not working. She tried on many browsers (even in incognito mode) and differ...

  • Casual Listener
  • Plan Free/Premium Country Poland Device PC / Macbook Pro Operating System Windows 10  / MacOS 10.15   My Question or Issue A friend of mine is unable to create a new account. It i...
  • Jᴀᴄᴋ
  • Roadie
  • 419 Views
  • 3 replies
  • 0 likes
  • Account
  • 419 Views
  • 3 replies
  • 0 likes

Email verification error

BrowserChrome Browser IssueWhen tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.

photo_2020-02-25_20-36-19.jpg
  • Visitor
  • Browser Chrome Browser   Issue When tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.
  • Jᴀᴄᴋ
  • Roadie
  • 563 Views
  • 1 replies
  • 0 likes
  • Login
  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Login to Spotify

PlanPremuimCountry Canada Device(Samsung Galaxy 9, Laptop)Operating System(Android, Windows 10) My Question or Issue3 days in a row I received an email from Spotify that says they've noticed a new login to my account. I'm trying to figure out who's l...

  • Regular
  •   Plan Premuim Country Canada   Device (Samsung Galaxy 9, Laptop) Operating System (Android, Windows 10)   My Question or Issue 3 days in a row I received an email from Sp...
  • mvanderschot
  • Regular
  • 5756 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 5756 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to delete Premium while a family subsciption is active

PlanPremium/FamilyCountryDEDevice Operating System My Question or IssueI subscribed to a premium account half a year ago. Now my wife started her family subscription. I now wanted to delete my own premium account -- but I cannot find it in the list o...

  • Casual Listener
  • Plan Premium/Family Country DE Device   Operating System   My Question or Issue I subscribed to a premium account half a year ago. Now my wife started her family subscription. I no...
  • Mario
  • Spotify Legend
  • 606 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 606 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify takes double payment

I have premium family account for a long time. Two or three weeks before my credit card changed so spotify cannot take payment from that card. My premium suspends. And so i change payment card. Spotify cannot take payment from the new card. After tha...

  • Visitor
  • I have premium family account for a long time. Two or three weeks before my credit card changed so spotify cannot take payment from that card. My premium suspends. And so i change payment card. Spoti...
  • Ivan
  • Spotify Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 546 Views
  • 1 replies
  • 0 likes

Solved!! Payment details

PlanPremiumCountryIrelandDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve changed my card details on my account about 2 months ago from my fathers card to my card, however my fathers card is still getting...

  • Visitor
  •   Plan Premium Country Ireland Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve changed my card details on my account abo...
  • Maxim
  • Spotify Star
  • 910 Views
  • 3 replies
  • 0 likes
  • Premium
  • 910 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switched phones and got strange user name + LOST my playlists

I switched phones (Android) and when I installed Spotify in the new device I saw that my user name was letters and numbers AND all my playlists are gone. I checked on my old device again, but it is the same, no playlists. I am registered as a "family...

  • Visitor
  • I switched phones (Android) and when I installed Spotify in the new device I saw that my user name was letters and numbers AND all my playlists are gone.  I checked on my old device again, but ...
  • Katerina
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop my spotify premium account i can not use my spotify family

PlanFree/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cant use spotify family because my spotify premium is still working, can you he...

  • Casual Listener
  • Plan Free/Premium Country Netherlands   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Petya
  • Community Legend
  • 637 Views
  • 5 replies
  • 0 likes
  • Account
  • 637 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Er ist wieder da" mit christoph maria herbst nicht mehr hörbar???

Ich hatte das Hörbuch nagefangen zu hören, jetzt ist es weiter sichtbar bei mir, aber es lässt sich nicht weiter abspielen.Wie kommt das?

  • Casual Listener
  • Ich hatte das Hörbuch nagefangen zu hören, jetzt ist es weiter sichtbar bei mir, aber es lässt sich nicht weiter abspielen. Wie kommt das?
  • rohegro
  • Casual Listener
  • 1926 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 1926 Views
  • 8 replies
  • 0 likes

Superuser Contribution Unauthorized access to a unexistent account

Hi to everyone,Today something strange is happening. My mother received a lot of emails for unauthorized access to her account, but she has no one! How do you explain this? There is a number to call in this situation? Thank you and best regards Edo

  • Visitor
  • Hi to everyone, Today something strange is happening. My mother received a lot of emails for unauthorized access to her account, but she has no one! How do you explain this? There is a number to cal...
  • Ivan
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Username automatically replaced into freaking long code!

After I deactivated my facebook account my spotify username automatically replaced into freaking long code, I don't know why! can you fix this issue my friends can't find my profile and albums!

  • Casual Listener
  • After I deactivated my facebook account my spotify username automatically replaced into freaking long code, I don't know why! can you fix this issue my friends can't find my profile and albums!
  • Petya
  • Community Legend
  • 1532 Views
  • 6 replies
  • 2 likes
  • Account
  • 1532 Views
  • 6 replies
  • 2 likes

Superuser Contribution Account Problem

So basically, one day I get on my phone, open my spotify, and it automatically has me logged out. I click on "log in without password", because I forgot my password. So it sends me to the email page and I click on the "Go to Spotify" which is suppose...

  • Visitor
  • So basically, one day I get on my phone, open my spotify, and it automatically has me logged out. I click on "log in without password", because I forgot my password. So it sends me to the email page ...
  • Petya
  • Community Legend
  • 1048 Views
  • 2 replies
  • 0 likes
  • Account
  • 1048 Views
  • 2 replies
  • 0 likes

Facebook name won't show up even though it says it's connected?

PlanPremium Family PlanCountryUnited StatesDeviceiPhone 11, Macbook Pro late 2016Operating SystemiOS 13.3.1, Mac CatalinaMy Question or IssueMy Spotify account has been linked to my Facebook since the beginning, and when I switched to a family plan, ...

  • Visitor
  • Plan Premium Family Plan Country United States Device iPhone 11, Macbook Pro late 2016 Operating System iOS 13.3.1, Mac Catalina My Question or Issue My Spotify account has been linked to my...
  • Emilia_8
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution MY PASSWORD IS BEING DISPLAYED AS USERNAME

PlanPremiumCountryPhilippinesDeviceGalaxy Note 9, PCOperating SystemAndroid, Win 8.1 My Question or IssueIt's bad enough that Spotify does not allow us to change Usernames but to display my password as the Username that can be viewed by the public? T...

  • Visitor
  • Plan Premium Country Philippines Device Galaxy Note 9, PC Operating System Android, Win 8.1   My Question or Issue It's bad enough that Spotify does not allow us to change Usernames bu...
  • user-removed
  • Not applicable
  • 1450 Views
  • 5 replies
  • 1 likes
  • Account
    Security
  • 1450 Views
  • 5 replies
  • 1 likes

Superuser Contribution I canceled my premium and still got charged

I would like spotify to give me a refund of 10.99 for the premium i canceled i got proof of the payement made in my account and did cancel the premium it's not the first time it happen and still wonder why you don't have call support. Please refund t...

  • Casual Listener
  • I would like spotify to give me a refund of 10.99 for the premium i canceled i got proof of the payement made in my account and did cancel the premium it's not the first time it happen and still wond...
  • Petya
  • Community Legend
  • 841 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 841 Views
  • 3 replies
  • 0 likes

Superuser Contribution No access to account

PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have an old account that I have no access to or even the email linked to the accou...

  • Visitor
  • Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I h...
  • Ivan
  • Spotify Legend
  • 469 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
  • 469 Views
  • 2 replies
  • 1 likes

Superuser Contribution Random Songs and playlists on my profile

Everyday when i log into spotify i'm subscribed to new playlist and have new songs addded to my library, things that i would never listen to. I already logged out of all devices and the only way to get into my account is with facebook login, which ha...

  • Newbie
  • Everyday when i log into spotify i'm subscribed to new playlist and have new songs addded to my library, things that i would never listen to.   I already logged out of all devices and the only...
  • Sub0tica
  • Casual Listener
  • 413 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution not recognizing my facebook account

PlanFree? it was premium but i don't know if it got canceled or notCountryMexicoDevice iphone 7Operating SystemiOS 13.3.1 My Question or Issue i created my account through Facebook since December of 2014 but yesterday i was logged out of my spotify a...

  • Visitor
  •   Plan Free? it was premium but i don't know if it got canceled or not Country Mexico Device  iphone 7 Operating System iOS 13.3.1   My Question or Issue    i cre...
  • Petya
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 512 Views
  • 1 replies
  • 0 likes

No email linked

I am making this post about my dad's account. Recently, it logged him out and it says that there was no account linked to his email, but it's the only email he has. It wouldn't let him reset his password or anything because his account just wasn't fo...

  • Visitor
  • I am making this post about my dad's account. Recently, it logged him out and it says that there was no account linked to his email, but it's the only email he has. It wouldn't let him reset his pass...
  • Emilia_8
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
  • 340 Views
  • 1 replies
  • 0 likes