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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 29497 Views
  • 13 replies
  • 35 likes
  • 29497 Views
  • 13 replies
  • 35 likes

Superuser Contribution iphone download

PlanPremiumCountrySingaporeDeviceiPhone XOperating SystemiOS 14 My Question or IssueHow do I stop Spotify from constantly deleting my downloads on my iPhone? My only available connection is barely 1mbps so I have to download with my mobile data. Been...

  • Regular
  • Plan Premium Country Singapore Device iPhone X Operating System iOS 14   My Question or Issue How do I stop Spotify from constantly deleting my downloads on my iPhone? My only availabl...
  • Jeremy
  • Spotify Legend
  • 2866 Views
  • 5 replies
  • 1 likes
  • 2866 Views
  • 5 replies
  • 1 likes

Canvas doesn’t work

Hey y’all, i’ve been using Spotify for 6 years now, and my canvas feature always toggled on, but never worked. I know they’re available for certain songs, but believe me i listen to all kind of music, never seen it. I tried to clear caches, uninstall...

  • Casual Listener
  • Hey y’all,   i’ve been using Spotify for 6 years now, and my canvas feature always toggled on, but never worked. I know they’re available for certain songs, but believe me i listen to all kind...
  • Loxer
  • Community Legend
  • 1116 Views
  • 7 replies
  • 1 likes
  • 1116 Views
  • 7 replies
  • 1 likes

Superuser Contribution App not working with VPN

Hello all, I am unable to use the Spotify app when my VPN is enabled (I’m using NordVPN). It says “Couldn't Load Page” and no matter if I hit try again, it will not work until my VPN is disabled. I’m not sure why this is an issue, as I’m from the US,...

  • Regular
  • Hello all,   I am unable to use the Spotify app when my VPN is enabled (I’m using NordVPN). It says “Couldn't Load Page” and no matter if I hit try again, it will not work until my VPN is disa...
  • XMK
  • Casual Listener
  • 35947 Views
  • 29 replies
  • 18 likes
  • 35947 Views
  • 29 replies
  • 18 likes

Solved!!Superuser Contribution Why don’t I see a “play video” option for Joe Rogan Podcast in App?

PlanFree/PremiumCountry Canada Device iPhone 7 latest IOS (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm trying to watch JRE podcast and only the audio format is avail...

  • Visitor
  • Plan Free/Premium Country Canada    Device iPhone 7 latest IOS  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • Mario
  • Spotify Legend
  • 333252 Views
  • 48 replies
  • 35 likes
  • Video option for Joe Rogan podcast not available
  • 333252 Views
  • 48 replies
  • 35 likes

Superuser Contribution Last item in queue not appearing

PlanPremium Plan CountryUSA DeviceiPhone XROperating System iOS 13.6 My Question or IssueWhen I queue any songs/podcasts, the last thing I queued is not visible (and thus can't be removed from queue or reordered). A blank space is shown where the tit...

  • Casual Listener
  • Plan Premium Plan  Country USA  Device iPhone XR Operating System  iOS 13.6   My Question or Issue When I queue any songs/podcasts, the last thing I queued is not visible (an...
  • Jeremy
  • Spotify Legend
  • 1173 Views
  • 12 replies
  • 0 likes
  • 1173 Views
  • 12 replies
  • 0 likes

No Repeat Button

plan: Freecountry: United States DeviceiPhone SE 2020Operating SystemiOS 14.3 My Question or IssueThere is no loop / repeat button. I’ve seen multiple people use this feature but it never appears on my account.

  • Visitor
  • plan: Free country: United States   Device iPhone SE 2020 Operating System iOS 14.3   My Question or Issue There is no loop / repeat button. I’ve seen multiple people use this feat...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • repeat
  • 346 Views
  • 1 replies
  • 0 likes

[iOS][Playlists] Playlist Folders

A way to create folders to contain playlists would be good. Similar to another idea I saw being able to break an overall theme i.e. summer into a number of smaller playlist for different occasions could make playlist better, less chance of playing so...

  • Visitor
  • A way to create folders to contain playlists would be good. Similar to another idea I saw being able to break an overall theme i.e. summer into a number of smaller playlist for different occasions co...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 385 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Home Favorites Section Missing

PlanPremiumCountryUnited StatesDeviceiPhone 12 ProOperating SystemiOS 14.4 My Question or IssueMy home page on my iOS app is missing the home favorite section with my top 6 favorite tiles. This functionality was showing about 4 month ago but has been...

  • Gig Goer
  • Plan Premium Country United States Device iPhone 12 Pro Operating System iOS 14.4   My Question or Issue My home page on my iOS app is missing the home favorite section with my top 6 f...
  • CarlosE
  • Moderator
  • 2194 Views
  • 20 replies
  • 0 likes
  • iOS
    iOS 14
    iPhone 12 pro
  • 2194 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing while phone screen off

PlanFreeCountryUSADeviceiPhone SEOperating SystemiOS 14.4 My Question or IssueSpotify crashes while listening to music when phone screen is off or when on something other than the Spotify app itself(Safari, etc) I tried clean install(clear cache, off...

  • Casual Listener
  • Plan Free Country USA Device iPhone SE Operating System iOS 14.4   My Question or Issue Spotify crashes while listening to music when phone screen is off or when on something other tha...
  • Ivan
  • Spotify Legend
  • 1367 Views
  • 6 replies
  • 0 likes
  • 1367 Views
  • 6 replies
  • 0 likes

Superuser Contribution Apple Watch Spotify app will not stream to headphones

PlanPremiumCountryUSA DeviceAPPLE WATCH 6Operating SystemwatchOS 7.3.2 My Question or IssueApple Watch Spotify app will not stream to headphones

  • Casual Listener
  • Plan Premium Country USA   Device APPLE WATCH 6 Operating System watchOS 7.3.2   My Question or Issue Apple Watch Spotify app will not stream to headphones  
  • Jooz10
  • Casual Listener
  • 675 Views
  • 6 replies
  • 0 likes
  • 675 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playlist tracks 'unplayable' on iphone

PlanPremiumCountryUK DeviceiPhone SEOperating SystemiOS 14.4 My Question or IssueFirst half of tracks in playlists are greyed out & 'unplayable' on my iphone app, but same playlists are playing fine on PC app (see screenshots below of same playlist I...

mattshrimpton_0-1617440452658.png mattshrimpton_0-1617440984228.png
  • Newbie
  • Plan Premium Country UK   Device iPhone SE Operating System iOS 14.4   My Question or Issue First half of tracks in playlists are greyed out & 'unplayable' on my iphone app, ...
  • Ivan
  • Spotify Legend
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug - mobile app won't play music after using other apps (plus bonus bugs)

Plan: PremiumCountry: USADevice: iPhone 7+Operating System: iOS 14.4.2 My Question or Issue After using apps like YouTube and Snapchat, when I boot up Spotify and try to play music, no audio comes out. The music indicator shows that it is playing mus...

  • Newbie
  • Plan: Premium Country: USA Device: iPhone 7+ Operating System: iOS 14.4.2   My Question or Issue   After using apps like YouTube and Snapchat, when I boot up Spot...
  • Ivan
  • Spotify Legend
  • 555 Views
  • 1 replies
  • 1 likes
  • 555 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps crashing on iOS 14.4

PlanFreeCountryAustralia DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueAfter approximately 20 mins playing music, Spotify crashes. Once I reopen it, it keeps crashing during the 1st song.Things I already tried:- I made sure my iPhone is ...

  • Casual Listener
  • Plan Free Country Australia   Device iPhone 8 Operating System iOS 14.4   My Question or Issue After approximately 20 mins playing music, Spotify crashes. Once I reopen it, it ke...
  • Hawkings0
  • Regular
  • 5156 Views
  • 7 replies
  • 1 likes
  • 5156 Views
  • 7 replies
  • 1 likes

Superuser Contribution [HELP] My Spotify Family Account has no lyrics

PlanSpotify Family PremiumCountryPhilippinesDeviceiPhone XSOperating SystemiOS 14 My Question or IssueSince I made an account for Spotify Family, I realized that I didn’t have the lyrics feature. I tried all possible solutions like logging out and re...

  • Casual Listener
  • Plan Spotify Family Premium Country Philippines Device iPhone XS Operating System iOS 14   My Question or Issue Since I made an account for Spotify Family, I realized that I didn’t hav...
  • Eni
  • Moderator
  • 1541 Views
  • 6 replies
  • 1 likes
  • 1541 Views
  • 6 replies
  • 1 likes

[iOS][Playlists] my playlists are having some issues

having some trouble since when i try and shuffle some of my newer playlists, it just plays 3 songs off of it then goes to shuffle other random songs not even in the playlist. this happened even if i deleted it and tried again with a new playlist. som...

  • Visitor
  • having some trouble since when i try and shuffle some of my newer playlists, it just plays 3 songs off of it then goes to shuffle other random songs not even in the playlist. this happened even if i ...
  • Luke
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: No Back Button on Android lock Screen? Why????

Not only for repeating songs, but particularly on newer iPhones that don’t have the home button anymore, it’s way easier to accidentally hit buttons (I.e. accidentally skip forward)... and in my case pulling down does nothing, you just see a picture ...

  • Newbie
  • Not only for repeating songs, but particularly on newer iPhones that don’t have the home button anymore, it’s way easier to accidentally hit buttons (I.e. accidentally skip forward)...   and i...
  • Eni
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Apple TV 4k issue

PlanPremiumCountryFrance DeviceApple TV 4K Operating SystemtvOS 14 My Question or Issuesince this day it's impossible to play more than 3 songs. I have reboot my Apple TV, uninstall and reinstall Spotify, but, the issue is still here, whatever the pl...

  • Regular
  • Plan Premium Country France   Device Apple TV 4K   Operating System tvOS 14   My Question or Issue since this day it's impossible to play more than 3 songs.   I have...
  • Novy
  • Moderator
  • 551 Views
  • 3 replies
  • 0 likes
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution non mi funziona premium

PlanPremiumCountryItalyDeviceiPhone SEOperating SystemiOS 14.4.2My Question or IssueHo fatto l'abbonamento premium con la 18app il 27/2/2021 per 6 mesi. Ora non mi funziona più, c'è la pubblicità e mi fa skippare 6 canzoni ogni ora. Ho riprovato ad i...

  • Visitor
  • Plan Premium Country Italy Device iPhone SE Operating System iOS 14.4.2 My Question or Issue Ho fatto l'abbonamento premium con la 18app il 27/2/2021 per 6 mesi. Ora non mi funziona più, c'è...
  • Jeremy
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Why there is no History-section in IOS/Android app?? I need this badly!

Spotify had some songs suggested to me to which I found a couple of great song. I listen on repeat one particular song. I thought I saved it. Now I cant find it and I realised there is no History section! how come?? How is it possible? Please spotify...

  • Newbie
  • Spotify had some songs suggested to me to which I found a couple of great song. I listen on repeat one particular song. I thought I saved it. Now I cant find it and I realised there is no Histor...
  • MattSuda
  • Spotify Star
  • 777 Views
  • 2 replies
  • 0 likes
  • 777 Views
  • 2 replies
  • 0 likes

Solved!! Listening on iphone all day, NO history on desktop?

Plan PremiumCountry USADevice iPhone XOperating System iOS 12.3 My Question or IssueHello! I was on a road trip today and heard some great music after my playlist songs had all played. When I got home and look in my Play Queue history, it showed NO s...

  • Newbie
  • Plan Premium Country USA Device iPhone X Operating System iOS 12.3   My Question or Issue Hello! I was on a road trip today and heard some great music after my playlist...
  • MattSuda
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • history
  • 479 Views
  • 1 replies
  • 0 likes