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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48051 Views
  • 15 replies
  • 36 likes
  • 48051 Views
  • 15 replies
  • 36 likes

Solved!! Apps and Radio on iOS?

With the apps function makes spotify the best experince on desktop, but on mobile devices there are nothing! and also no radio?? I think maybe i switch to the 3 Dollar Last.fm...

  • Visitor
  • With the apps function makes spotify the best experince on desktop, but on mobile devices there are nothing! and also no radio?? I think maybe i switch to the 3 Dollar Last.fm...
  • David
  • Spotify Legend
  • 1018 Views
  • 6 replies
  • 1 likes
  • 1018 Views
  • 6 replies
  • 1 likes

Solved!! Recommend how to discover music?

Hi there, Just got Spotify premium for ipad- it's great! Got a Q about browsing and finding new music: how do you guys do it? I understand that you can:- search for a specific artist or song- and you can find nice user-created playlists But I want to...

  • Casual Listener
  • Hi there,   Just got Spotify premium for ipad- it's great! Got a Q about browsing and finding new music: how do you guys do it?   I understand that you can: - search for a specific art...
  • David
  • Spotify Legend
  • 17519 Views
  • 7 replies
  • 0 likes
  • 17519 Views
  • 7 replies
  • 0 likes

Cant Login

I have used the premium account for months but as of this weekend, I cant login on my iphone.

  • Visitor
  • I have used the premium account for months but as of this weekend, I cant login on my iphone. 
  • meahtenoha
  • Spotify
  • 1083 Views
  • 8 replies
  • 0 likes
  • 1083 Views
  • 8 replies
  • 0 likes

Solved!! Why did the iOS app suddenly start to suck?

Everything worked like a champ when I was on the free trial. The day (I mean the VERY day) that I started on a paying subscription, the app started to act horribly. Only plays 50 seconds per song without closing and reopening the app and syncing does...

  • Casual Listener
  • Everything worked like a champ when I was on the free trial.  The day (I mean the VERY day) that I started on a paying subscription, the app started to act horribly.  Only plays 50 seconds ...
  • RygerStripes
  • Casual Listener
  • 1775 Views
  • 4 replies
  • 0 likes
  • 1775 Views
  • 4 replies
  • 0 likes

Iphone, dock and Airport Express

Hi.If i plug my iphone into a speaker dock can i play Spotify through both my dock speakers and airport express connected to my hifi together?Thanks

  • Casual Listener
  • Hi. If i plug my iphone into a speaker dock can i play Spotify through both my dock speakers and airport express connected to my hifi together? Thanks
  • TED209
  • Roadie
  • 1273 Views
  • 1 replies
  • 0 likes
  • 1273 Views
  • 1 replies
  • 0 likes

Can't login on iPod Touch

Can't login on iPod Touch. I have my account connected to Facebook.After loggin on via facebook, it is asking my spotify login and password. I can't remember my password for spotify.I have already tried the special device account and password, with n...

  • Visitor
  • Can't login on iPod Touch. I have my account connected to Facebook. After loggin on via facebook, it is asking my spotify login and password. I can't remember my password for spotify. I have alread...
  • 1451 Views
  • 0 replies
  • 0 likes
  • 1451 Views
  • 0 replies
  • 0 likes

Spotify Premium Mobile

Hi, I'm not able to play music on my iPhone even though I am a Premium member. I signed up today, what to do ?!

  • Newbie
  • Hi, I'm not able to play music on my iPhone even though I am a Premium member. I signed up today, what to do ?!
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Search function on Ipad

Is there anyway to search within each playlist on the Ipad app?

  • Newbie
  • Is there anyway to search within each playlist on the Ipad app?
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
  • 0 likes

Airplay Spotify wont start playing music on my htpc

Hey Guys, really hope someone can help me with this. Im using an Ipad2 and a HTPC with XBMC and would like to airplay my spotify to it. It work with youtube and other programs but not with spotify. I activate the Airplay and the track gets paused and...

  • Newbie
  • Hey Guys, really hope someone can help me with this.   Im using an Ipad2 and a HTPC with XBMC and would like to airplay my spotify to it. It work with youtube and other programs but not with s...
  • 853 Views
  • 0 replies
  • 0 likes
  • 853 Views
  • 0 replies
  • 0 likes

Iphone 4s disconnects every few seconds as soon as any files are available offline

Hope someone can help, this is driving me nuts! I have spotify on my ipad, iphone and desktop PC after upgrading to premium earlier this week. Works fine on ipad but the iphone app constantly loses connection (every 3 seconds or so) once logged in. I...

  • Newbie
  • Hope someone can help, this is driving me nuts!   I have spotify on my ipad, iphone and desktop PC after upgrading to premium earlier this week. Works fine on ipad but the iphone app&nbsp...
  • 465 Views
  • 0 replies
  • 0 likes
  • 465 Views
  • 0 replies
  • 0 likes

Facebook Share Language Now Indonesian

I installed Spotify on my iPad and iPhone and while it works, it's changed the Facebook's iOS share language to Indonesian. (I'd prefer English, obviously.) I've uninstalled things, restarted other things, logged in, logged out, changed language sett...

  • Newbie
  • I installed Spotify on my iPad and iPhone and while it works, it's changed the Facebook's iOS share language to Indonesian. (I'd prefer English, obviously.) I've uninstalled things, restarted other t...
  • 300 Views
  • 0 replies
  • 1 likes
  • 300 Views
  • 0 replies
  • 1 likes

Solved!! When unlocking iPod Touch 4th gen Spotify crashes

Since two months ago it's been happening some strange crashes on Spotify in my iPod Touch 4th gen. It only happens when I'm hearing to music, the device is locked (now I'm on iOS 5.0.1) so the screen is off. When I make a double click on the Home but...

  • Newbie
  • Since two months ago it's been happening some strange crashes on Spotify in my iPod Touch 4th gen. It only happens when I'm hearing to music, the device is locked (now I'm on iOS 5.0.1) so the screen...
  • gumadeiras
  • Newbie
  • 960 Views
  • 1 replies
  • 0 likes
  • 960 Views
  • 1 replies
  • 0 likes

Just joined premium. Can't login due to being "offline." Cannot access settings to go online.

So I entered my username and password, but apparently I need to switch the settings on the app to online. The problem is, I can't access the settings. I keep getting the error message asking if I've used an incorrect password. How do I access the set...

  • Newbie
  • So I entered my username and password, but apparently I need to switch the settings on the app to online.  The problem is, I can't access the settings.  I keep getting the error message ask...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

iPhone Timer

For some reason now, when I choose "stop playing" for the end of a timer, instead of stopping my Spotify song, it resets it to the beginning of the song and keeps playing. This didn't use to happen, only started this week when I got AB update. Is the...

  • Casual Listener
  • For some reason now, when I choose "stop playing" for the end of a timer, instead of stopping my Spotify song, it resets it to the beginning of the song and keeps playing. This didn't use to happen, ...
  • 738 Views
  • 0 replies
  • 0 likes
  • 738 Views
  • 0 replies
  • 0 likes

Offline playlists on iPod Touch

I got Spotify Premium a couple of days ago but for some reason I can't get offline playlists on my iPod. I've clicked on the 'Available Offline' option in the playlist but there's still nothing. It works when I connect to a Wi-fi connection, but I re...

  • Newbie
  • I got Spotify Premium a couple of days ago but for some reason I can't get offline playlists on my iPod. I've clicked on the 'Available Offline' option in the playlist but there's still nothing. It w...
  • Chipper
  • Regular
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Solved!! just joined

Hello, I wonder how long it takes before you can use spotify (if you just become a premiummember) Thanks in advance!! Lydia

  • Regular
  • Hello,   I wonder how long it takes before you can use spotify (if you just become a premiummember)   Thanks in advance!!   Lydia
  • user-removed
  • Not applicable
  • 617 Views
  • 5 replies
  • 0 likes
  • 617 Views
  • 5 replies
  • 0 likes

iTunes Purchased files not able to play on Mobile App

Hey All, So my problem is this: I have purchased files through iTunes which I want to use on my spotify mobile app. I realize that the files are protected so I tried converting them to mp3 and also AAC formats, which did not work. I would like to not...

  • Casual Listener
  • Hey All,   So my problem is this: I have purchased files through iTunes which I want to use on my spotify mobile app.  I realize that the files are protected so I tried converting them to...
  • Trulyepic808
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

Songs stop after 50 secs on iPod Touch

Hi There. Anyone out there who's got the same problem. When playing songs on my iPod, every song pauses after aprox 50 sec. Pressing play again allows me to listen to another 50 secs. And so it continues with every single song. Any help is deeply app...

  • Visitor
  • Hi There.   Anyone out there who's got the same problem.   When playing songs on my iPod, every song pauses after aprox 50 sec. Pressing play again allows me to listen to another 50 sec...
  • user-removed
  • Not applicable
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

lame sync

I dont mean to be rude, but why is the spotify app for the iphone such a **bleep**? I'm like, oh that playlist looks good, only got 20 minutes at work before i go home, quick turn on the wifi and download. great. something to play on my 40 minute tub...

  • Newbie
  • I dont mean to be rude, but why is the spotify app for the iphone such a **bleep**?   I'm like, oh that playlist looks good, only got 20 minutes at work before i go home, quick turn on the wif...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

How do I Stream (not play offline) Local Files on iPhone?

I am wondering if there's a way to have spotify recognize my local files in my library, link them to songs that they have in their library, and allow me to stream them to my iPhone as though I added them via Spotify's library and not force me to sync...

  • Casual Listener
  • I am wondering if there's a way to have spotify recognize my local files in my library, link them to songs that they have in their library, and allow me to stream them to my iPhone as though I added ...
  • tjb
  • Roadie
  • 818 Views
  • 2 replies
  • 0 likes
  • 818 Views
  • 2 replies
  • 0 likes