Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 136324 Views
  • 503 replies
  • 108 likes
  • 136324 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 94565 Views
  • 19 replies
  • 38 likes
  • 94565 Views
  • 19 replies
  • 38 likes

Duplication of Album Covers - Can it be altered?

Any ideas as to whether i can reduce the amount of album covers shown? Preferably to just one, Thanks

Duplication of Album Covers
  • Casual Listener
  • Any ideas as to whether i can reduce the amount of album covers shown? Preferably to just one, Thanks  
  • user-removed
  • Not applicable
  • 430 Views
  • 4 replies
  • 0 likes
  • 430 Views
  • 4 replies
  • 0 likes

iPhone connection/buffering issues

I have an iPhone 4, and a 3G connection. When I am listening, it sometimes will stop playing in the middle of a song, or won't be able to play the next song. But I don't have any problem if I turn off the wi-fi on my phone. Is there a way to get arou...

  • Newbie
  • I have an iPhone 4, and a 3G connection. When I am listening, it sometimes will stop playing in the middle of a song, or won't be able to play the next song. But I don't have any problem if I turn of...
  • 618 Views
  • 0 replies
  • 0 likes
  • 618 Views
  • 0 replies
  • 0 likes

Won't download songs

Hey! I just got Spotify Premium and the iOS app but if I click on the button to get them offline, it says there is not enough storage for the playlist (it's 10 songs and I got more than 200 mb free space). What's wrong? Cheers, Timo

  • Casual Listener
  • Hey! I just got Spotify Premium and the iOS app but if I click on the button to get them offline, it says there is not enough storage for the playlist (it's 10 songs and I got more than 200 mb free...
  • timoh
  • Casual Listener
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

Solved!! Connection problem (D10.spotify.com:4070)

On my iPAD (2) I suddenly cannot connect. Some message about DNS-problem: (D10.spotify.com:4070). On the iPad itself there is a working (wifi) connection to the internet. Can anybody help me please, I miss my music.

  • Music Fan
  • On my iPAD (2)   I suddenly cannot connect.  Some message about DNS-problem: (D10.spotify.com:4070). On the iPad itself there is a working (wifi) connection to the internet. Can anybody h...
  • amansterdam
  • Casual Listener
  • 3546 Views
  • 6 replies
  • 0 likes
  • 3546 Views
  • 6 replies
  • 0 likes

Can't Like Radio Songs

When I try to like some of the songs on various radio stations it won't let me like it (or even dislike it). ex. Listening to Country Radio and went to like Dierks Bently - Am I The Only One and it wouldn't let me press the thumbs up. This has happen...

  • Newbie
  • When I try to like some of the songs on various radio stations it won't let me like it (or even dislike it).  ex. Listening to Country Radio and went to like Dierks Bently - Am I The Only O...
  • 1077 Views
  • 0 replies
  • 2 likes
  • 1077 Views
  • 0 replies
  • 2 likes

Deleted Liked From Radio - iPad

By mistake I deleted the "Liked from Radio" playlist. This question is already put by some users. One reply by Spotify/"David" mentioned that "David" on Spotify support had restored the playlist externally from the support. Please, Spotify support, c...

  • Visitor
  • By mistake I deleted the "Liked from Radio" playlist. This question is already put by some users. One reply by Spotify/"David" mentioned that "David" on Spotify support had restored the playlist exte...
  • Nessisla
  • Casual Listener
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Playing music on spotify in car

Hiya, I went on holiday recently and spotify worked very well on the app on the plane etc when offline, however it doesn't work when I plug it into the lead connected to my stereo system. When i choose the correct setting it says 'no music' even when...

  • Regular
  • Hiya,    I went on holiday recently and spotify worked very well on the app on the plane etc when offline, however it doesn't work when I plug it into the lead connected to my stereo sy...
  • jimmut
  • Gig Goer
  • 1140 Views
  • 1 replies
  • 0 likes
  • 1140 Views
  • 1 replies
  • 0 likes

Disappearance of my "favorite radio songs" playlist

Hello, Usually, when I listen to a song (with my iPhone) in a radio and i like it, clicking on the "thumb up" icon permits me to save the song in an automatically created playlist called "Favorite radios songs" (I am not sure of the English title of ...

  • Casual Listener
  • Hello,   Usually, when I listen to a song (with my iPhone) in a radio and i like it, clicking on the "thumb up" icon permits me to save the song in an automatically created playlist cal...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Radio not connecting in iPad/iPhone

and I am connected to the internet on both devices, + i am in online mode in both devices, what to do?

  • Music Fan
  • and I am connected to the internet on both devices, +  i am in online mode in both devices, what to do?
  • jimmut
  • Gig Goer
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Solved!! facebookErrDomain 10000

Hi there, I wanted to give Spotify Premium a chance but it won't login on my iPhone. I have an iPhone 4S with the latest iOS version. What happens when I try to login via facebook: it switches to the facebook app, loads, switches back to spotify an t...

  • Casual Listener
  • Hi there,   I wanted to give Spotify Premium a chance but it won't login on my iPhone. I have an iPhone 4S with the latest iOS version. What happens when I try to login via facebook: it sw...
  • bdelay
  • Newbie
  • 2230 Views
  • 8 replies
  • 0 likes
  • 2230 Views
  • 8 replies
  • 0 likes

Spotify Premium user: Songs & playlists won't sync. Please help :(

The songs are listed on my playlists but they have not synced. I don't know what else I have to do. I have tried syncing my iphone to the mac, made sure I was on wifi, ???. Any suggestions welcomed!

  • Newbie
  • The songs are listed on my playlists but they have not synced.  I don't know what else I have to do.  I have tried syncing my iphone to the mac, made sure I was on wifi, ???.   Any s...
  • Kyatto
  • Casual Listener
  • 6977 Views
  • 5 replies
  • 4 likes
  • 6977 Views
  • 5 replies
  • 4 likes

clean catch?

How to clean the Spotifys catche files on iOS? After a while the app (and this is a problem with many other apps.. the apps have to do this individually since its not a "empty all" in iOS...) are so large its starting to annoy me and leaving leaving ...

  • Newbie
  • How to clean the Spotifys catche files on iOS?  After a while the app (and this is a problem with many other apps.. the apps have to do this individually since its not a "empty all" in iOS...)...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

offline mode library

Hi at the moment i'm testing the spotify perium so i made a playlist for my iphone, if i'm on the road and don't like to stream. i've got this playlist in the offline mode. but now, if i'm in the offline mode on my phone, there is no library view. am...

  • Casual Listener
  • Hi   at the moment i'm testing the spotify perium so i made a playlist for my iphone, if i'm on the road and don't like to stream. i've got this playlist in the offline mode. but now, if i'm...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Can sync localfiles

I have troubling syncing local files, this problem just accoured one day i didnt do anything odd. - I have tried to resync, uninstalling and reinstall software on both computer and iphone - i have tried to plug phone into computer, (spotify cant find...

  • Casual Listener
  • I have troubling syncing local files, this problem just accoured one day i didnt do anything odd.   - I have tried to resync, uninstalling and reinstall software on both computer and iphone ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

upgraded to subscription and still not working?!?

i downloaded the spotify app on my samsung galaxy nexus, ie android platform and after the trial finished i couldnt play my downloaded songs anymore so i upgradsd to spotify unlimited and it still wpuldnt work and ive uninstalled and reinstalled too!...

  • Newbie
  • i downloaded the spotify app on my samsung galaxy nexus, ie android platform and after the trial finished i couldnt play my downloaded songs anymore so i upgradsd to spotify unlimited and it still wp...
  • StevenR
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Question about Spotify and iPod

I had a quick question, I just got the premium service and wanted to put my playlists I created on my computer onto my iPod touch. Now I can listen to the playlists in offline mode through the app but is there a way that I can access those songs in t...

  • Casual Listener
  • I had a quick question, I just got the premium service and wanted to put my playlists I created on my computer onto my iPod touch. Now I can listen to the playlists in offline mode through the app bu...
  • tjb
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

iPad app new version won't stream anymore??

Upgraded to new spotify version on ipad2 and streaming is now woeful!! It takes around 40secs for a song to start streaming. Old version worked fine and was instant. Have tried reinstalling and diff stream setting but it's still rubbish.Please help

  • Newbie
  • Upgraded to new spotify version on ipad2 and streaming is now woeful!! It takes around 40secs for a song to start streaming. Old version worked fine and was instant. Have tried reinstalling and diff ...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

lost all my playlists.

Hi. i logged on spotify through Facebook. But the problem is, that all my playlists are gone. I cant remember my loggin name, and when i tell spotify to send me resett pasword mail, i get nothing. So is there two users or one. wil i find my playlist ...

  • Visitor
  • Hi. i logged on spotify through Facebook. But the problem is, that all my playlists are gone. I cant remember my loggin name, and when i tell spotify to send me resett pasword mail, i get nothing. So...
  • MWilliams
  • Newbie
  • 826 Views
  • 3 replies
  • 1 likes
  • 826 Views
  • 3 replies
  • 1 likes