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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45316 Views
  • 15 replies
  • 36 likes
  • 45316 Views
  • 15 replies
  • 36 likes

Solved!! redeeming a gift card after the 48hr trial version

Hi all, im new to this so sorry if its in the wrong place. I set up a spotify accout on tuesday and got the 48 hr premium trial version on my ipad, which was great. However i would like to purchase a gift card from a shop, how do i redeem this card? ...

  • Casual Listener
  • Hi all, im new to this so sorry if its in the wrong place. I set up a spotify accout on tuesday and got the 48 hr premium trial version on my ipad, which was great. However i would like to purchase a...
  • user-removed
  • Not applicable
  • 946 Views
  • 5 replies
  • 0 likes
  • 946 Views
  • 5 replies
  • 0 likes

Ipad3, AirPlay and ATV2

Hi, Hardware: iPad 3 and iphone 4, both with IOS 5.1.1 AppleTV2 connected by HDMI to reciever AirPort Express x 2 connected analog Problem: I can't get the ipad app to work with the ATV2; everything looks like its working, the song name pops up on th...

  • Newbie
  • Hi, Hardware: iPad 3 and iphone 4, both with IOS 5.1.1 AppleTV2 connected by HDMI to reciever AirPort Express x 2 connected analog Problem: I can't get the ipad app to work with the ATV2; everything ...
  • Remcohe
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

Choppy Audio on iPad App

I am currently experiencing Choppy Audio on the iPad app using an iPad 3. I've noticed this many times, but it is more apparent in certain types of music than others. It sounds like the music is being played through a fan. It's subtle, you have to li...

  • Music Fan
  • I am currently experiencing Choppy Audio on the iPad app using an iPad 3.  I've noticed this many times, but it is more apparent in certain types of music than others.   It sounds like th...
  • Webern
  • Music Fan
  • 917 Views
  • 2 replies
  • 0 likes
  • 917 Views
  • 2 replies
  • 0 likes

Hide Unplayabe Tracks option behaving in reverse?

Hi, Perhaps someone could verify this for me. I've just sent the following through the website's contact form and got the usual first-line "try reinstalling etc" response. I seriously doubt this is specific to my device: "Hi, The "Hide Unplayable Tra...

  • Casual Listener
  • Hi,   Perhaps someone could verify this for me. I've just sent the following through the website's contact form and got the usual first-line "try reinstalling etc" response. I seriously doubt ...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Solved!! Apps and Radio on iOS?

With the apps function makes spotify the best experince on desktop, but on mobile devices there are nothing! and also no radio?? I think maybe i switch to the 3 Dollar Last.fm...

  • Visitor
  • With the apps function makes spotify the best experince on desktop, but on mobile devices there are nothing! and also no radio?? I think maybe i switch to the 3 Dollar Last.fm...
  • David
  • Spotify Legend
  • 1017 Views
  • 6 replies
  • 1 likes
  • 1017 Views
  • 6 replies
  • 1 likes

Solved!! Recommend how to discover music?

Hi there, Just got Spotify premium for ipad- it's great! Got a Q about browsing and finding new music: how do you guys do it? I understand that you can:- search for a specific artist or song- and you can find nice user-created playlists But I want to...

  • Casual Listener
  • Hi there,   Just got Spotify premium for ipad- it's great! Got a Q about browsing and finding new music: how do you guys do it?   I understand that you can: - search for a specific art...
  • David
  • Spotify Legend
  • 17505 Views
  • 7 replies
  • 0 likes
  • 17505 Views
  • 7 replies
  • 0 likes

Cant Login

I have used the premium account for months but as of this weekend, I cant login on my iphone.

  • Visitor
  • I have used the premium account for months but as of this weekend, I cant login on my iphone. 
  • meahtenoha
  • Spotify
  • 1074 Views
  • 8 replies
  • 0 likes
  • 1074 Views
  • 8 replies
  • 0 likes

Solved!! Why did the iOS app suddenly start to suck?

Everything worked like a champ when I was on the free trial. The day (I mean the VERY day) that I started on a paying subscription, the app started to act horribly. Only plays 50 seconds per song without closing and reopening the app and syncing does...

  • Casual Listener
  • Everything worked like a champ when I was on the free trial.  The day (I mean the VERY day) that I started on a paying subscription, the app started to act horribly.  Only plays 50 seconds ...
  • RygerStripes
  • Casual Listener
  • 1772 Views
  • 4 replies
  • 0 likes
  • 1772 Views
  • 4 replies
  • 0 likes

Iphone, dock and Airport Express

Hi.If i plug my iphone into a speaker dock can i play Spotify through both my dock speakers and airport express connected to my hifi together?Thanks

  • Casual Listener
  • Hi. If i plug my iphone into a speaker dock can i play Spotify through both my dock speakers and airport express connected to my hifi together? Thanks
  • TED209
  • Roadie
  • 1273 Views
  • 1 replies
  • 0 likes
  • 1273 Views
  • 1 replies
  • 0 likes

Can't login on iPod Touch

Can't login on iPod Touch. I have my account connected to Facebook.After loggin on via facebook, it is asking my spotify login and password. I can't remember my password for spotify.I have already tried the special device account and password, with n...

  • Visitor
  • Can't login on iPod Touch. I have my account connected to Facebook. After loggin on via facebook, it is asking my spotify login and password. I can't remember my password for spotify. I have alread...
  • 1443 Views
  • 0 replies
  • 0 likes
  • 1443 Views
  • 0 replies
  • 0 likes

Spotify Premium Mobile

Hi, I'm not able to play music on my iPhone even though I am a Premium member. I signed up today, what to do ?!

  • Newbie
  • Hi, I'm not able to play music on my iPhone even though I am a Premium member. I signed up today, what to do ?!
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Search function on Ipad

Is there anyway to search within each playlist on the Ipad app?

  • Newbie
  • Is there anyway to search within each playlist on the Ipad app?
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
  • 0 likes

Airplay Spotify wont start playing music on my htpc

Hey Guys, really hope someone can help me with this. Im using an Ipad2 and a HTPC with XBMC and would like to airplay my spotify to it. It work with youtube and other programs but not with spotify. I activate the Airplay and the track gets paused and...

  • Newbie
  • Hey Guys, really hope someone can help me with this.   Im using an Ipad2 and a HTPC with XBMC and would like to airplay my spotify to it. It work with youtube and other programs but not with s...
  • 851 Views
  • 0 replies
  • 0 likes
  • 851 Views
  • 0 replies
  • 0 likes

Iphone 4s disconnects every few seconds as soon as any files are available offline

Hope someone can help, this is driving me nuts! I have spotify on my ipad, iphone and desktop PC after upgrading to premium earlier this week. Works fine on ipad but the iphone app constantly loses connection (every 3 seconds or so) once logged in. I...

  • Newbie
  • Hope someone can help, this is driving me nuts!   I have spotify on my ipad, iphone and desktop PC after upgrading to premium earlier this week. Works fine on ipad but the iphone app&nbsp...
  • 462 Views
  • 0 replies
  • 0 likes
  • 462 Views
  • 0 replies
  • 0 likes

Facebook Share Language Now Indonesian

I installed Spotify on my iPad and iPhone and while it works, it's changed the Facebook's iOS share language to Indonesian. (I'd prefer English, obviously.) I've uninstalled things, restarted other things, logged in, logged out, changed language sett...

  • Newbie
  • I installed Spotify on my iPad and iPhone and while it works, it's changed the Facebook's iOS share language to Indonesian. (I'd prefer English, obviously.) I've uninstalled things, restarted other t...
  • 298 Views
  • 0 replies
  • 1 likes
  • 298 Views
  • 0 replies
  • 1 likes

Solved!! When unlocking iPod Touch 4th gen Spotify crashes

Since two months ago it's been happening some strange crashes on Spotify in my iPod Touch 4th gen. It only happens when I'm hearing to music, the device is locked (now I'm on iOS 5.0.1) so the screen is off. When I make a double click on the Home but...

  • Newbie
  • Since two months ago it's been happening some strange crashes on Spotify in my iPod Touch 4th gen. It only happens when I'm hearing to music, the device is locked (now I'm on iOS 5.0.1) so the screen...
  • gumadeiras
  • Newbie
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Just joined premium. Can't login due to being "offline." Cannot access settings to go online.

So I entered my username and password, but apparently I need to switch the settings on the app to online. The problem is, I can't access the settings. I keep getting the error message asking if I've used an incorrect password. How do I access the set...

  • Newbie
  • So I entered my username and password, but apparently I need to switch the settings on the app to online.  The problem is, I can't access the settings.  I keep getting the error message ask...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

iPhone Timer

For some reason now, when I choose "stop playing" for the end of a timer, instead of stopping my Spotify song, it resets it to the beginning of the song and keeps playing. This didn't use to happen, only started this week when I got AB update. Is the...

  • Casual Listener
  • For some reason now, when I choose "stop playing" for the end of a timer, instead of stopping my Spotify song, it resets it to the beginning of the song and keeps playing. This didn't use to happen, ...
  • 735 Views
  • 0 replies
  • 0 likes
  • 735 Views
  • 0 replies
  • 0 likes

Offline playlists on iPod Touch

I got Spotify Premium a couple of days ago but for some reason I can't get offline playlists on my iPod. I've clicked on the 'Available Offline' option in the playlist but there's still nothing. It works when I connect to a Wi-fi connection, but I re...

  • Newbie
  • I got Spotify Premium a couple of days ago but for some reason I can't get offline playlists on my iPod. I've clicked on the 'Available Offline' option in the playlist but there's still nothing. It w...
  • Chipper
  • Regular
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! just joined

Hello, I wonder how long it takes before you can use spotify (if you just become a premiummember) Thanks in advance!! Lydia

  • Regular
  • Hello,   I wonder how long it takes before you can use spotify (if you just become a premiummember)   Thanks in advance!!   Lydia
  • user-removed
  • Not applicable
  • 613 Views
  • 5 replies
  • 0 likes
  • 613 Views
  • 5 replies
  • 0 likes