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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279695 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178912 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

119032 Views

19 replies

38 likes

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SAYING IVE NOT GOT PREMIUM..

Phone is not showing any playlists or anything. Just bought premium again to see if thats the issue? Premium is working fine on my mac. Any ideas!? Also, will I be getting charged twice now, cos it looks like I've got 2 receipts there for 9.99. Cheer...

Casual Listener

Phone is not showing any playlists or anything. Just bought premium again to see if thats the issue? Premium is working fine on my mac. Any ideas!? Also, will I be getting charged twice now, cos it l...

chrismcgee

Casual Listener

413 Views

3 replies

0 likes

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Search failing

Trying to search music on my iPhone app and getting a message saying search unavailable!I've tried reinstalling the app but it's still not working. The radio and playlists work just not the search! Any advice?

Casual Listener

Trying to search music on my iPhone app and getting a message saying search unavailable! I've tried reinstalling the app but it's still not working. The radio and playlists work just not the search!...

David

Spotify Legend

1215 Views

8 replies

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Iphone 3g

Kommer inte in på Spotrify,trots jag är premium medlem. Varför ? fiske.steckenjock@gmail.com

Casual Listener

Kommer inte in på Spotrify,trots jag är premium medlem. Varför ? fiske.steckenjock@gmail.com

19630917

Casual Listener

439 Views

1 replies

0 likes

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iPhone will not sync with my mac..

As the subject says, my iPhone will not sync with Spotify on my Mac running Lion and latest version of spotify.

Newbie

As the subject says, my iPhone will not sync with Spotify on my Mac running Lion and latest version of spotify.

382 Views

0 replies

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Sorting searches and popularity?

Sorting searches and popularity? When are these features comming to iOS ? They are rather critical

Casual Listener

Sorting searches and popularity? When are these features comming to iOS ?   They are rather critical

264 Views

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Can't search

On either my iPad or my iPhone. Just hangs. No matter who you search for. Fats Domino, Bill Frisell, Lady Gaga, doesn't matter. iPhone 3GS, iPad 1, both up to date. Any ideas, similarities, suggestions, rants? Bigfoot

Newbie

On either my iPad or my iPhone. Just hangs. No matter who you search for. Fats Domino, Bill Frisell, Lady Gaga, doesn't matter. iPhone 3GS, iPad 1, both up to date. Any ideas, similarities, suggestio...

boymcivor

Regular

3231 Views

3 replies

1 likes

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Freezes about 1min 30 on every track

Using the app on my iPhone and never had any issues until now. Every track stops playing about 1min 30 into the song. Is there an issue at the moment? Can anyone from spotify give me clarification on this and if so when do they expect the issue to be...

Newbie

Using the app on my iPhone and never had any issues until now. Every track stops playing about 1min 30 into the song. Is there an issue at the moment? Can anyone from spotify give me clarification on...

robertdean916

Casual Listener

946 Views

6 replies

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Spotify stalls on just one iPhone

I've got Spotify working perfectly on the desktop, iPad, through Sonos and on one iPhone. On the second household iPhone, it was working fine for several weeks - now it will display the playlists, starts to play but stops halfway through the first ra...

Regular

I've got Spotify working perfectly on the desktop, iPad, through Sonos and on one iPhone. On the second household iPhone, it was working fine for several weeks - now it will display the playlists, st...

jwripple

Regular

994 Views

5 replies

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Song in offline playlist is shorter than when played online

Hi, I have a weird issue which I can't resolve. I added the song "All My Days" by Alexi Murdoch to a playlist in the Windows app. On my iPhone the same playlist has been marked to be available offline. The first time I did this the song downloaded bu...

Casual Listener

Hi,   I have a weird issue which I can't resolve. I added the song "All My Days" by Alexi Murdoch to a playlist in the Windows app. On my iPhone the same playlist has been marked to be avail...

weblocust

Casual Listener

734 Views

2 replies

0 likes

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How do I listen to an album without having to fast forward to the next track?

I have Spotify on my IPhone, and need to press fast forward when I am listening to an album to listen to the next track every time, instead of it automatically doing it. I have looked in my settings and can't find a fix for it. Can anyone help me wit...

Newbie

I have Spotify on my IPhone, and need to press fast forward when I am listening to an album to listen to the next track every time, instead of it automatically doing it. I have looked in my...

RMc99

Newbie

552 Views

2 replies

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Tracks won't play at all or it takes several minutes to start playing

I have tracks that play fine on the desktop but have issues with your iOS app on the iPhone and iPad. The tracks are in a playlist and the playlist just stops at those tracks. I have seen it play after about 5 minutes or not at all. I am on wi-fi wit...

Music Fan

I have tracks that play fine on the desktop but have issues with your iOS app on the iPhone and iPad.  The tracks are in a playlist and the playlist just stops at those tracks.  I have seen...

moonseal

Regular

1479 Views

3 replies

1 likes

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Set Mobile Password loop

When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected). The problem is, instead of a password in the email, I get a link that says, to set your password, click on ...

Regular

When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected).  The problem is, instead of a password in the email...

David

Spotify Legend

499 Views

1 replies

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no music on Spotify!

I was listening to an album and all of a sudden it stopped playing short of the last track. Now spotify won't play any music--all the searches come up blank (although downloaded tracks still play). Nothing wrong with my wifi, and no message saying"sp...

Casual Listener

I was listening to an album and all of a sudden it stopped playing short of the last track. Now spotify won't play any music--all the searches come up blank (although downloaded tracks still play). N...

David

Spotify Legend

336 Views

1 replies

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Tracks not downloading to offline playlist

Hi,I keep having a message saying that I don't have enough memory to download songs to my iPhone, however I have several hundred megabytes free on my iPhone settings.Is this a problem with the App?Thanks, Jake

Newbie

Hi, I keep having a message saying that I don't have enough memory to download songs to my iPhone, however I have several hundred megabytes free on my iPhone settings. Is this a problem with the ...

690 Views

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Repeat syncing

Why is it that after I synced my iPhone with Spotify playlists disappear until I sync them again? Ik have to continuously sync my playlists? Why doesn't Spotify remember earlier syncs?

Newbie

Why is it that after I synced my iPhone with Spotify playlists disappear until I sync them again? Ik have to continuously sync my playlists? Why doesn't Spotify remember earlier syncs?

316 Views

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Impossibly Slow/Frozen Playlist Sync

I'm trying to sync a playlist and the device gets stuck 'Syncing 1 out of X'. I am on a corporate syncronous 100Mbps connection and I have absolutely no speed issues with any other service, desktop or mobile. I have tried all quality modes and disabl...

Spotify Legend

I'm trying to sync a playlist and the device gets stuck 'Syncing 1 out of X'. I am on a corporate syncronous 100Mbps connection and I have absolutely no speed issues with any other service, desktop...

430 Views

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Memory usage

If I store music offline, will it use memory on my iPhone 4?

Newbie

If I store music offline, will it use memory on my iPhone 4?

567 Views

0 replies

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Trying to connect 2nd generation iTouch to Spotify

I can't download the app on my iTouch, so I'm trying to sync through a USB on my laptop, but my iTouch doesn't show up under devices. Do I really need to have the app? It says that I can connect with a USB, but it's not working. /: Help please? I've ...

Casual Listener

I can't download the app on my iTouch, so I'm trying to sync through a USB on my laptop, but my iTouch doesn't show up under devices. Do I really need to have the app? It says that I can connect with...

meahtenoha

Spotify

1164 Views

1 replies

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Solved!! Cannot install on iPhone 3G?

Well I had Spotify on my phone last night and this morning I noticed that it was gone. I looked at the App Store and the only one there requires iOS 5.0 and up.

Newbie

Well I had Spotify on my phone last night and this morning I noticed that it was gone. I looked at the App Store and the only one there requires iOS 5.0 and up.

ingramrod85

Newbie

1658 Views

2 replies

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Changed facebook password now no spotify...??

I changed my fb password then went to go on spotify on iphone and it said I was not logged in. I hit ok thinking it would take me to a log in page but it went to like the song play screen but no track playing. I tried to share on fb so maybe I could ...

Newbie

I changed my fb password then went to go on spotify on iphone and it said I was not logged in. I hit ok thinking it would take me to a log in page but it went to like the song play screen but no trac...

276 Views

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