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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47616 Views
  • 15 replies
  • 36 likes
  • 47616 Views
  • 15 replies
  • 36 likes

Music stops after update

Hi there! I didn't found a similar topic so I start a new. Yesterday the App-Store showed an Update for Sportify which I installed, but since that, the music stops to play when I press the Home-Button or set the iPhone on Standby (black screen). What...

  • Newbie
  • Hi there! I didn't found a similar topic so I start a new. Yesterday the App-Store showed an Update for Sportify which I installed, but since that, the music stops to play when I press the Home-Butto...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Ipod touch Spotify and memory?

Hi, I really want to get a spotify subscribtion and currently am wanting to get the Apple Ipod touch 8gb. I was wondering if anyone knew how much memory of the 8gb spotify app etc used? on my dads ipad it is 5.3 GB and i don't really want to get it i...

  • Newbie
  • Hi,    I really want to get a spotify subscribtion and currently am wanting to get the Apple Ipod touch 8gb. I was wondering if anyone knew how much memory of the 8gb spotify app etc us...
  • Gibbage
  • Roadie
  • 1072 Views
  • 2 replies
  • 0 likes
  • 1072 Views
  • 2 replies
  • 0 likes

Constantly deleted download music on iPhone

Seems whenever there is an update or for some unkown reason i lose ALL my synced music from my phone.. whats the problem???

  • Casual Listener
  • Seems whenever there is an update or for some unkown reason i lose ALL my synced music from my phone.. whats the problem???
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Solved!! cannot organize music by artist on Spotify app on ipod touch

I have a few thousand songs, and I don't want to make a seperate playlist for each artist. Why can't they allow you to organize your one playlist by artists like you can do on your computer? It doesn't work with the ipod touch application. HELP!

  • Newbie
  • I have a few thousand songs, and I don't want to make a seperate playlist for each artist. Why can't they allow you to organize your one playlist by artists like you can do on your computer? It doesn...
  • TechDave88
  • Music Fan
  • 1855 Views
  • 2 replies
  • 5 likes
  • 1855 Views
  • 2 replies
  • 5 likes

Spotify app log in issues

So...I have the spotify premium account and I have the app on my phone and mac. Nearly every time I open the app it asks me to log in (via facebook which is correct). Why doesn't it remember me? When I am on the tube or a plane I obviously don't have...

  • Newbie
  • So...I have the spotify premium account and I have the app on my phone and mac.   Nearly every time I open the app it asks me to log in (via facebook which is correct). Why doesn't it rememb...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Solved!! Spotify flips between online and offline all the time. Can't sync

I use an Iphone 4S, and my spotify is not working correctly. Its constantly flipping between online and offline, and i cant get it to sync my playlists. I have tried reinstalling the app, tried formating the whole phone and installing fresh after tha...

  • Regular
  • I use an Iphone 4S, and my spotify is not working correctly. Its constantly flipping between online and offline, and i cant get it to sync my playlists. I have tried reinstalling the app, tried forma...
  • Nitron
  • Visitor
  • 1571 Views
  • 9 replies
  • 0 likes
  • 1571 Views
  • 9 replies
  • 0 likes

Solved!! HELP MY PREMIUM NO LONGER WORKING ON IPHONE 4S

Hello, I have had Spotify premium for a few months now and today I went to use Spotify on my iPhone and it says that I am offline and not a Premium member, which I am. I would like for this to be sorted out ASAP since I AM paying for Spotify. I use i...

  • Regular
  • Hello,   I have had Spotify premium for a few months now and today I went to use Spotify on my iPhone and it says that I am offline and not a Premium member, which I am.  I would like f...
  • David
  • Spotify Legend
  • 586 Views
  • 3 replies
  • 0 likes
  • 586 Views
  • 3 replies
  • 0 likes

Solved!! Infinitely loading after trying to log in on iPad.

When I try to log on everything seems to go through just fine until the wheel starts spinning to load open the application after logging in. It does this seemingly forever and won't open up. I was just listening to music and adding songs to a playlis...

  • Regular
  • When I try to log on everything seems to go through just fine until the wheel starts spinning to load open the application after logging in. It does this seemingly forever and won't open up. I was ju...
  • Cryonaka
  • Regular
  • 918 Views
  • 5 replies
  • 0 likes
  • 918 Views
  • 5 replies
  • 0 likes

Can't login to Spotify

I can't login to spotify i have a premium account but it's just not workin! It was fine a few hours ago but i can't login in via Facebook or with spotify account, please help as i don't want to lose all my music i have with spotify

  • Newbie
  • I can't login to spotify i have a premium account but it's just not workin! It was fine a few hours ago but i can't login in via Facebook or with spotify account, please help as i don't want to lose ...
  • trokotech
  • Casual Listener
  • 1840 Views
  • 2 replies
  • 0 likes
  • 1840 Views
  • 2 replies
  • 0 likes

Missing iPhone controls while locked

Previously I have been able to FF Pause and RW tracks while my iphone is locked, however I have noticed that this is now no longer available. I have deleted the app and reinstalled without a fix. Can someone please shed some light on this problem as ...

  • Newbie
  • Previously I have been able to FF Pause and RW tracks while my iphone is locked, however I have noticed that this is now no longer available. I have deleted the app and reinstalled without a fix. &...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Syncing iPhone to Spotify through usb

I want to sync my music through usb with Spotify but I dont want to lose all my apps on my iphone. If i sync my iphone to spotify will I lose all my apps? Like I would if I sync my iphone to a new pc. Thanks

  • Casual Listener
  • I want to sync my music through usb with Spotify but I dont want to lose all my apps on my iphone. If i sync my iphone to spotify will I lose all my apps? Like I would if I sync my iphone to a new pc...
  • jaeeonr
  • Music Fan
  • 1099 Views
  • 1 replies
  • 0 likes
  • 1099 Views
  • 1 replies
  • 0 likes

Offline

on spotify on PC i have a message "offline access for this computer / device as been withdrawn" How do i fix this i have spotify on iphone on offline access is off but no days are showing when i turn it on ? Perry

  • Music Fan
  • on spotify on PC i have a message "offline access for this computer / device as been withdrawn"   How do i fix this i have spotify on iphone on offline access is off but no days are showing ...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

iPad "Streaming is only available to Premium subscribers"

Just installed the iPad app. Logged in and all my playlists show up. However, they all show 0 tracks. If I click on a playlist, a new window opens up but when I try and play anything I get a message "Streaming is only available to Premium subscribers...

  • Casual Listener
  • Just installed the iPad app. Logged in and all my playlists show up. However, they all show 0 tracks.   If I click on a playlist, a new window opens up but when I try and play anything I get...
  • NataHarli
  • Casual Listener
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Spotify iOS 4 closes after 1 or 2 songs

Spotify ios4 closes after 1, 1 and à half Sony in my iPod touch, I've updated and reistalled but still havens the same issue? Any idea?

  • Newbie
  • Spotify ios4 closes after 1, 1 and à half Sony in my iPod touch, I've updated and reistalled but still havens the same issue? Any idea?
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

SoundHound Integration for US users?

I saw an article about SoundHound Integration in Europe. When will US users get this? Thanks, Trevor

  • Casual Listener
  • I saw an article about SoundHound Integration in Europe.   When will US users get this?   Thanks, Trevor
  • 568 Views
  • 0 replies
  • 0 likes
  • 568 Views
  • 0 replies
  • 0 likes

Everytime I click next or back on my iPhone, the track doesn't play and this link shows up.

http://o-o.preferred.lvlt-iad1.lv12.Iscache.1.c.youtube.com/videoplayback?el=watch&begin=0&ym.. Is anyone else getting this? I mean, the songs would play on autoplay, but when I want to skip through the songs, it stops and that link shows up.

  • Casual Listener
  • http://o-o.preferred.lvlt-iad1.lv12.Iscache.1.c.youtube.com/videoplayback?el=watch&begin=0&ym..   Is anyone else getting this?   I mean, the songs would play on autoplay, bu...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Top lists in iPad app?!?

Has anyone found a way to view the top track or album lists in the iPad app? I want the global lists that are available in the desktop app, not the top amongs friends and nearby. This is the main way I discover music so without it, I find this app to...

  • Newbie
  • Has anyone found a way to view the top track or album lists in the iPad app? I want the global lists that are available in the desktop app, not the top amongs friends and nearby. This is the main way...
  • Biggysnax
  • Newbie
  • 5915 Views
  • 2 replies
  • 4 likes
  • 5915 Views
  • 2 replies
  • 4 likes

Can log in on one device - not on other

I have a premium subscription that has been working fine for a few months. I have it on my Mac desktop and laptop, and I listen offline on my iPhone 4. I tried to load it on a second iPhone (iPhone 4), using the same Facebook account and it froze on ...

  • Casual Listener
  • I have a premium subscription that has been working fine for a few months.  I have it on my Mac desktop and laptop, and I listen offline on my iPhone 4.  I tried to load it on a second iPho...
  • smalina
  • Casual Listener
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Ipod touch spotify wont sync local files

Hey I have an ipod touch 4th gen with spotifybut is on my computer and made that available offline, I'm not sure but I think its spotify not picking up my ipod thanks, mints59

  • Casual Listener
  • Hey I have an ipod touch 4th gen with spotifybut is on my computer and made that available offline, I'm not sure but I think its spotify not picking up my ipod thanks, mints59
  • 569 Views
  • 0 replies
  • 0 likes
  • 569 Views
  • 0 replies
  • 0 likes

Spotify continues to drop on ipod touch

My spotify app keeps dropping every time I start it up whenever I'm connected to wifi or connected to a docking station. At best I'll be able to play half a song then the app completely closes or freezes up. When the ipod is not connected to wifi, th...

  • Newbie
  • My spotify app keeps dropping every time I start it up whenever I'm connected to wifi or connected to a docking station. At best I'll be able to play half a song then the app completely closes or fre...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes