Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227619 Views

53 replies

13 likes

  • 227619 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152163 Views

507 replies

108 likes

  • 152163 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106474 Views

19 replies

38 likes

  • 106474 Views
  • 19 replies
  • 38 likes

Ipod touch spotify wont sync local files

Hey I have an ipod touch 4th gen with spotifybut is on my computer and made that available offline, I'm not sure but I think its spotify not picking up my ipod thanks, mints59

Casual Listener

Hey I have an ipod touch 4th gen with spotifybut is on my computer and made that available offline, I'm not sure but I think its spotify not picking up my ipod thanks, mints59

616 Views

0 replies

0 likes

  • 616 Views
  • 0 replies
  • 0 likes

Spotify continues to drop on ipod touch

My spotify app keeps dropping every time I start it up whenever I'm connected to wifi or connected to a docking station. At best I'll be able to play half a song then the app completely closes or freezes up. When the ipod is not connected to wifi, th...

Newbie

My spotify app keeps dropping every time I start it up whenever I'm connected to wifi or connected to a docking station. At best I'll be able to play half a song then the app completely closes or fre...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

Ipad App far too memory intensive

Ever since the iPad app came out, I've more or less been unable to use it. I appreciate the original iPad 1 has a bit less ram than newer models, but when the first version of the Spotify iPad app came out, it would crash every other app I tried to r...

Casual Listener

Ever since the iPad app came out, I've more or less been unable to use it. I appreciate the original iPad 1 has a bit less ram than newer models, but when the first version of the Spotify iPad app ca...

456 Views

0 replies

1 likes

  • 456 Views
  • 0 replies
  • 1 likes

Albums missing from Artist Search

With the IOS app when i search an aritist say Fun. or One Republic and then click on their name it only shows a few if any of their albums. Most often just what they appear on. However if i search by song title such as "Good Life" by one republic the...

Newbie

With the IOS app when i search an aritist say Fun. or One Republic and then click on their name it only shows a few if any of their albums. Most often just what they appear on. However if i search by...

447 Views

0 replies

0 likes

  • 447 Views
  • 0 replies
  • 0 likes

Can I share my unlimited account with the computer and iPad?

Hello, Can I use Spotify in my computer and my iPad with only one Unlimited account?. Thaks in advance

Newbie

Hello,   Can I use Spotify in my computer and my iPad with only one Unlimited account?.   Thaks in advance

user-removed

Not applicable

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

iPhone lock screen stuck on album art after pausing/stopping

A pretty simple, but confusing problem to bring up here. Seems as if when I hit pause to stop listening to my music, the play button remains next to the battery icon, and the album art of whatever song I was just listening to remains on the lock scre...

Roadie

A pretty simple, but confusing problem to bring up here. Seems as if when I hit pause to stop listening to my music, the play button remains next to the battery icon, and the album art of whatever so...

bravehound

Newbie

2239 Views

3 replies

0 likes

  • 2239 Views
  • 3 replies
  • 0 likes

Help a newbie with offline playlists?

This may be a stupid question, but can you play songs offline that you don't have on your computer? Like, just songs off spotify. Without paying for the songs? In order to listen to my playlist offline on my ipad I need to "download playlist" - will ...

Newbie

This may be a stupid question, but can you play songs offline  that you don't have on your computer? Like, just songs off spotify. Without paying for the songs? In order to listen to my playli...

user-removed

Not applicable

8948 Views

4 replies

0 likes

  • 8948 Views
  • 4 replies
  • 0 likes

Solved!! suddenly having iphone ap issues

I've been using the iphone ap for months now, with no issues until the past 2-3 days or so. Basically not wanting to work. I can access my playlists and music, but then the songs won't play. If it does work, once the song ends it will not play the ne...

Casual Listener

I've been using the iphone ap for months now, with no issues until the past 2-3 days or so. Basically not wanting to work. I can access my playlists and music, but then the songs won't play. If it do...

David

Spotify Legend

3788 Views

18 replies

2 likes

  • 3788 Views
  • 18 replies
  • 2 likes

Solved!! Song stops when iPhone screen goes black

I have to keep my iPhone screen active to be able to listen to my music, when the screen goes black the music stops. What should I do?

Newbie

I have to keep my iPhone screen active to be able to listen to my music, when the screen goes black the music stops. What should I do?

Chrissiefox1

Casual Listener

349889 Views

35 replies

8 likes

  • 349889 Views
  • 35 replies
  • 8 likes

iPhone streaming over WiFi issues

I am running Spotify on an iPhone 4 with iOS 5.1.1, the latest update. For some reason, when I stream over WiFi it's buffering every 10-20 seconds. I've restarted the phone, logged out and back in to Spotify, uninstalled and reinstalled the app, and ...

Casual Listener

I am running Spotify on an iPhone 4 with iOS 5.1.1, the latest update. For some reason, when I stream over WiFi it's buffering every 10-20 seconds. I've restarted the phone, logged out and back in to...

tylr

Newbie

2094 Views

6 replies

0 likes

  • 2094 Views
  • 6 replies
  • 0 likes

Solved!! Stops in the middle of a song

Hi, spotify on my iphone starts to stop in the middle of a song and i have to jump all the time to keep it playing. Should i delete spotify and reinstall and sync it again? I'll be happy if someone replays

Casual Listener

Hi, spotify on my iphone starts to stop in the middle of a song and i have to jump all the time to keep it playing. Should i delete spotify and reinstall and sync it again? 😞   I'll be ha...

ecalmes94

Casual Listener

16030 Views

18 replies

0 likes

  • 16030 Views
  • 18 replies
  • 0 likes

Does syncing local files duplicate files on IOS

Hi ho everyone,I am syncing my local mp3's on my iphone from within the Spotify App. Will this duplicate the mp3's thereby wasting space? Thanks

Newbie

Hi ho everyone, I am syncing my local mp3's on my iphone from within the Spotify App. Will this duplicate the mp3's thereby wasting space?   Thanks

tjb

Roadie

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes

Solved!! Connecting......

Hey, for the last couple of weeks my premium spotufy account wont work on my iphone 4S, it connects as normal then the little "connecting ...." tab appears at the top then goes away then appears then goes away, my account is working fine on my mac ju...

Newbie

Hey, for the last couple of weeks my premium spotufy account wont work on my iphone 4S, it connects as normal then the little "connecting ...." tab appears at the top then goes away then appears...

Peter__

Community Legend

685 Views

3 replies

0 likes

  • 685 Views
  • 3 replies
  • 0 likes

Syncing Selected Tracks

How do I control which tracks / Playlists are synced to my I phone? At the moment Spotify tries to Sync all playlists and stops when my phone is full. Thanks

Newbie

How do I control which tracks / Playlists are synced to my I phone?  At the moment  Spotify tries to Sync all playlists and stops when my phone is full.   Thanks 

David

Spotify Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

"Streaming is only available to Premium subscribers."

Hello!The last days I've been having this error message in my iPhone 4 app. I can play music in my PC with my Spotify account with no problems, but I can no longer use the app as I get the error message "Streaming is only available to Premium subscri...

Newbie

Hello! The last days I've been having this error message in my iPhone 4 app. I can play music in my PC with my Spotify account with no problems, but I can no longer use the app as I get the error ...

David

Spotify Legend

996 Views

1 replies

0 likes

  • 996 Views
  • 1 replies
  • 0 likes

Ipad 2 doesn´t work

When i press play that marker that usually is shaped like a circle doesn´t move and the song won´t start, it´s shaped like a diamond. I can search and manage my lists and everything works fine until I press play. Anyone who know what's wrong?

Newbie

When i press play that marker that usually is shaped like a circle doesn´t move and the song won´t start, it´s shaped like a diamond. I can search and manage my lists and everything works fine until ...

565 Views

0 replies

0 likes

  • 565 Views
  • 0 replies
  • 0 likes

iPhone app only streams local files...

Hi, as of today, the spotify app on my iPhone 3gs (ios 5.1) only streams files that are actually local files from my computer and that are synced to my mobile app. All the other playlists that should be available in offline mode (but which are not lo...

Newbie

Hi,   as of today, the spotify app on my iPhone 3gs (ios 5.1) only streams files that are actually local files from my computer and that are synced to my mobile app. All the other playlists th...

508 Views

0 replies

0 likes

  • 508 Views
  • 0 replies
  • 0 likes

Solved!! iPad Questions

Ok, so: 1) When syncing a playlist for offline on the iPad, is the amount of memory it takes up pretty much the same as it would for normal iTunes songs? (e.g. 1000 songs = 8GB)2) You can select a playlist to be available offline on the computer, but...

Music Fan

Ok, so:   1) When syncing a playlist for offline on the iPad, is the amount of memory it takes up pretty much the same as it would for normal iTunes songs? (e.g. 1000 songs = 8GB) 2) You can ...

tjb

Roadie

898 Views

2 replies

0 likes

  • 898 Views
  • 2 replies
  • 0 likes

Solved!! premium not working on iphone

Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? last premium order id: 76591768015

Newbie

Hi,   my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".   Why is this? &nb...

meahtenoha

Spotify

46081 Views

117 replies

0 likes

  • 46081 Views
  • 117 replies
  • 0 likes

Uninstall and re-install to get memory? Are you serious?

I have discovered that I have to uninstall and reinstall the spotify app to free up space on my ipod to listen to playlists offline. Does anyone else find this ridiculous? And when are you going to fix this simple problem Spotify?

Gig Goer

I have discovered that I have to uninstall and reinstall the spotify app to free up space on my ipod to listen to playlists offline.  Does anyone else find this ridiculous?  And when are yo...

user-removed

Not applicable

488 Views

1 replies

1 likes

  • 488 Views
  • 1 replies
  • 1 likes