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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35547 Views
  • 15 replies
  • 36 likes
  • 35547 Views
  • 15 replies
  • 36 likes

No last.fm scrobbling for iPad app?

Am I missing something or is there no scrobbling for iPad?

  • Gig Goer
  • Am I missing something or is there no scrobbling for iPad?
  • wolflikeme
  • Gig Goer
  • 1230 Views
  • 2 replies
  • 0 likes
  • 1230 Views
  • 2 replies
  • 0 likes

Friends not showing up in Spotify

I refered my friend to download Spotify. He connected with his Facebook but he is unable to any of his friends under the "Friends" option. The thing is, I can send him songs and see him in my Friends. The thing though is I cannot see his playlists or...

  • Newbie
  • I refered my friend to download Spotify. He connected with his Facebook but he is unable to any of his friends under the "Friends" option. The thing is, I can send him songs and see him in my Friends...
  • 674 Views
  • 0 replies
  • 0 likes
  • 674 Views
  • 0 replies
  • 0 likes

Bug in new iOS app?

Swipe to delete isn't working on anything inside a playlist folder for me. Anyone else?

  • Roadie
  • Swipe to delete isn't working on anything inside a playlist folder for me.  Anyone else?
  • 483 Views
  • 0 replies
  • 0 likes
  • 483 Views
  • 0 replies
  • 0 likes

Solved!! iPad version of spotify? When?

I'm tired. Seeing the iphone app in the iPad is awful. WE DEMAND AN IPAD VERSION OF SPOTIFY PLEASE!

  • Visitor
  • I'm tired. Seeing the iphone app in the iPad is awful. WE DEMAND AN IPAD VERSION OF SPOTIFY PLEASE!
  • David
  • Spotify Legend
  • 1871 Views
  • 4 replies
  • 2 likes
  • 1871 Views
  • 4 replies
  • 2 likes

Solved!! iOS 4 Ipod Touch???

I'm a bit pissed off now. Have paid for Spotify Premium for my Ipod Touch for a long time now but suddenly it doesn't work on my anymore because Spotify has made changes. It says I need iso 4 and Itunes 9.2 but Safari does not allow me to download an...

  • Casual Listener
  • I'm a bit pissed off now. Have paid for Spotify Premium for my Ipod Touch for a long time now but suddenly it doesn't work on my anymore because Spotify has made changes. It says I need iso 4 and Itu...
  • cookiecortez
  • Casual Listener
  • 5255 Views
  • 6 replies
  • 1 likes
  • 5255 Views
  • 6 replies
  • 1 likes

Solved!! Little chains symbol on Spotify mobile

What does the little chains symbol mean on spotify mobile ? It's attached to some tracks. I don't understand the meaning... Synchronicity ?

  • Casual Listener
  • What does the little chains symbol mean on spotify mobile ? It's attached to some tracks. I don't understand the meaning... Synchronicity ?
  • David
  • Spotify Legend
  • 6750 Views
  • 3 replies
  • 0 likes
  • 6750 Views
  • 3 replies
  • 0 likes

Why Does the app crash right when I open it

I better get this app working or I expect a refund. I'm paying 10 dollars to listen to music on my computer? They better be fixing the problem soon

  • Casual Listener
  • I better get this app working or I expect a refund. I'm paying 10 dollars to listen to music on my computer? They better be fixing the problem soon
  • azuc09
  • Casual Listener
  • 882 Views
  • 2 replies
  • 0 likes
  • 882 Views
  • 2 replies
  • 0 likes

How to get iPhone app to NOT start playing last song listened to when launching the app?

I don't know if it's like this for anyone else, but when I launch the Spotify app on my iPhone, it starts playing the last song I listened to automatically. Some people might like this, but for me, it's quite annoying. Is there any way to change this...

  • Music Fan
  • I don't know if it's like this for anyone else, but when I launch the Spotify app on my iPhone, it starts playing the last song I listened to automatically. Some people might like this, but for me, i...
  • w0mby
  • Newbie
  • 1184 Views
  • 6 replies
  • 2 likes
  • 1184 Views
  • 6 replies
  • 2 likes

Solved!! Itouch does not appear under "Devices" on Spotify

Now before reading my question, please note that my itouch also can't connect to my itunes due to "not having itunes 64x". That encompasses an entire other set of problems that even the people at Apple haven't been able to solve. I just downloaded Sp...

  • Casual Listener
  • Now before reading my question, please note that my itouch also can't connect to my itunes due to "not having itunes 64x". That encompasses an entire other set of problems that even the people at App...
  • KSGeoffroy
  • Casual Listener
  • 1002 Views
  • 2 replies
  • 0 likes
  • 1002 Views
  • 2 replies
  • 0 likes

syncing songs

Is there a way to permanently sync songs onto an iphone that were downloaded from spotify??

  • Newbie
  • Is there a way to permanently sync songs onto an iphone that were downloaded from spotify??
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Sync Required?

So I've been using the app and everything was running fine but now some of my local files won't play. They have red exclamations next to them and when I click them it tells me a sync is required. I've did what tells me numerous times and they still w...

  • Casual Listener
  • So I've been using the app and everything was running fine but now some of my local files won't play. They have red exclamations next to them and when I click them it tells me a sync is required. I'v...
  • olken2000
  • Gig Goer
  • 855 Views
  • 4 replies
  • 0 likes
  • 855 Views
  • 4 replies
  • 0 likes

Track info text gets cut off.

How do I view the all of the text of any given track on the iPhone app? 

  • Regular
  • How do I view the all of the text of any given track on the iPhone app? 
  • mishamazor
  • Music Fan
  • 516 Views
  • 1 replies
  • 1 likes
  • 516 Views
  • 1 replies
  • 1 likes

Iphone wont sync local files

I got a mac and a iphone 4. Before i could sync local files, but now suddenly after the update i cant sync my tracks. I have tried everyrthing, i turned off the firewall, made a playlist for the local tracks, restart, reinstall etc.

  • Regular
  • I got a mac and a iphone 4. Before i could sync local files, but now suddenly after the update i cant sync my tracks. I have tried everyrthing, i turned off the firewall, made a playlist for the loca...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

any ipod touch?

I have noticed my ipod nano doesn't let me put songs onto my ipod offline, so I am looking into buying a 1st gen Ipod Touch, will this be compatible? Thank you Grace

  • Regular
  • I have noticed my ipod nano doesn't let me put songs onto my ipod offline, so I am looking into buying a 1st gen Ipod Touch, will this be compatible?    Thank you   Grace
  • Sam
  • Spotify
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

iPod Question

I have an iTouch that I want to put spotify on, and I know I have to get premium to do that, which is fine. However, my iTouch doesn't have any internet access, and I rarely am on my wi-fi at home (I use it in the car all the time, but that's about i...

  • Newbie
  • I have an iTouch that I want to put spotify on, and I know I have to get premium to do that, which is fine.  However, my iTouch doesn't have any internet access, and I rarely am on my wi-fi at h...
  • neo-x
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Spotify stops playing then starting then stopping...

I have recently started having problem with spotify over 3G in my Iphone. The songs take quite long time to start and when it starts it runs for a while then stops then starts for a couple of seconds then stops and so on. This is happening when I hav...

  • Casual Listener
  • I have recently started having problem with spotify over 3G in my Iphone. The songs take quite long time to start and when it starts it runs for a while then stops then starts for a couple of seconds...
  • nikglass
  • Casual Listener
  • 1384 Views
  • 4 replies
  • 1 likes
  • 1384 Views
  • 4 replies
  • 1 likes

iPhone 4S Syncing- HELP!!

Hi, I have no idea how to sync my iphone to spotify. I downloaded spotify premium on my iphone and have made my playlists available offline, but i cannot listen to my music on my iphone. Help!!

  • Newbie
  • Hi, I have no idea how to sync my iphone to spotify. I downloaded spotify premium on my iphone and have made my playlists available offline, but i cannot listen to my music on my iphone. Help!!
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

track position bug

In the latest version of Spotify (0.4.24.65...) the slider which controls track position has an unfortunate bug. Whenever you pause a track the seek button jumps to the end obscuring your track position and setting the time remaining to -0.00. This i...

  • Regular
  • In the latest version of Spotify (0.4.24.65...) the slider which controls track position has an unfortunate bug. Whenever you pause a track the seek button jumps to the end obscuring your track ...
  • monkeybusiness
  • Regular
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! Ipad 2 App

Hi Is ther an ipad2 app in the works? The old Napster one was excellent.

  • Casual Listener
  • Hi   Is ther an ipad2 app in the works? The old Napster one was excellent.
  • Sam
  • Spotify
  • 915 Views
  • 1 replies
  • 0 likes
  • 915 Views
  • 1 replies
  • 0 likes

Having a ton of trouble syncing playlists to iPhone and iPod

Hi there, I am having a ton of trouble syncing my iPod and iPhone to Spotify. Being new to the service, I accidentally activated off-line mode on more than three devices, and it booted all my off-line playlists from all my devices. While this seems t...

  • Newbie
  • Hi there,   I am having a ton of trouble syncing my iPod and iPhone to Spotify. Being new to the service, I accidentally activated off-line mode on more than three devices, and it booted all m...
  • apelkhaz
  • Newbie
  • 677 Views
  • 2 replies
  • 0 likes
  • 677 Views
  • 2 replies
  • 0 likes