Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 51107 Views
- 29 replies
- 3 likes
- 51107 Views
- 29 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 6442 Views
- 23 replies
- 2 likes
- 6442 Views
- 23 replies
- 2 likes
Payment failure
PlanPremium trial?CountryRussiaDeviceAnyOperating SystemAny My Question or IssuePayment attempts just fail with no further details.My current theory is that your billing does not support my bank's payment auth mechanism correctly, since payment fails...
- Plan Premium trial? Country Russia Device Any Operating System Any My Question or Issue Payment attempts just fail with no further details. My current theory is that your billing do...
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- Spotify Star
- 350 Views
- 1 replies
- 0 likes
- 350 Views
- 1 replies
- 0 likes
Can't change my plan
PlanFree/Premium CountryRussia My Question or IssueI live in Russia, but in my profile country set as UkraineWhen I try to pay, I choose the card method, and nor Russia nor Ukraine are working
- Plan Free/Premium Country Russia My Question or Issue I live in Russia, but in my profile country set as Ukraine When I try to pay, I choose the card method, and nor Russia nor ...
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- Spotify Star
- 404 Views
- 1 replies
- 0 likes
- 404 Views
- 1 replies
- 0 likes
Cancel account to migrate to DUO - Country isn't the same
Cancel account to migrate to DUO - Country isn't the sameI have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mode. How do I fix this? I followed this and it doesn't li...
- Cancel account to migrate to DUO - Country isn't the same I have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mod...
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- Spotify Star
- 475 Views
- 1 replies
- 0 likes
- 475 Views
- 1 replies
- 0 likes
problem with renew
Yesterday my premium account renew but i hve not money on my card. the money will be on that card probably tomorrow, i was wondering when spotify will lock my premium features seeing that they cannot take the money.
- Yesterday my premium account renew but i hve not money on my card. the money will be on that card probably tomorrow, i was wondering when spotify will lock my premium features seeing that they cannot...
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- Spotify Star
- 363 Views
- 1 replies
- 0 likes
- 363 Views
- 1 replies
- 0 likes
Profile does not reflect my premium membership or allow access to Hulu as in original offer
PlanPremiumCountryUsDevice(iPhone 8Operating SystemiOS My Question or IssueI have paid for premium for a while and it was offered with Hulu. I never logged into Hulu. When I tried Hulu initiation today My Spotify account says I am not a premium subsc...
- Plan Premium Country Us Device (iPhone 8 Operating System iOS My Question or Issue I have paid for premium for a while and it was offered with Hulu. I never logged into Hulu. When I ...
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- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Deactivate Hulu
PlanPremium studentCountryUSAMy Question or IssueThere is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to the tab of services and there was only "start watching" on bot...
- Plan Premium student Country USA My Question or Issue There is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to t...
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- Spotify Star
- 653 Views
- 1 replies
- 0 likes
- 653 Views
- 1 replies
- 0 likes
Cancelled My Premium Duo Purchase as the same day I purchased and need a Refund
PlanFree/PremiumCountryTurkey My Question or IssueI bought and tried to cancel Premium Duo after learning that I can't use it with my partner. I cancelled it the same day and need a Refund because my original intent was to pay her this month's Premiu...
- Plan Free/Premium Country Turkey My Question or Issue I bought and tried to cancel Premium Duo after learning that I can't use it with my partner. I cancelled it the same day and need a ...
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- Spotify Star
- 501 Views
- 2 replies
- 0 likes
- 501 Views
- 2 replies
- 0 likes
[All Platforms][Subscription] Cancelling premium with Google Nest Promotion
So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month...Has anyone previously signed up for Premium to get the Google ...
- So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month... Has anyon...
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- Spotify Star
- 419 Views
- 1 replies
- 0 likes
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All PlatformsSubscription
- 419 Views
- 1 replies
- 0 likes
Solved!! I reconfirmed my student status but my account page says my plan will switch to regular premium
PlanStudent premiumCountryTurkey My Question or IssueA few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my student status was valid until next month. I did as advised an reconfirm...
- Plan Student premium Country Turkey My Question or Issue A few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my stud...
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- Spotify Star
- 1595 Views
- 3 replies
- 0 likes
- 1595 Views
- 3 replies
- 0 likes
Solved!! Yearly payment
Hi all, Does anyone know how to pay at one time, for one year, the premium subscription instead of every month? I was used to do it the previous years but this payment method seems not to be possible anymore. Thanks for your coming help.
- Hi all, Does anyone know how to pay at one time, for one year, the premium subscription instead of every month? I was used to do it the previous years but this payment method seems ...
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- Casual Listener
- 876 Views
- 4 replies
- 0 likes
- 876 Views
- 4 replies
- 0 likes
[Subscription] Billing dates and subscriptions
If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, will I be charged twice that month?
- If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, ...
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- Spotify Star
- 295 Views
- 1 replies
- 0 likes
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Subscription
- 295 Views
- 1 replies
- 0 likes
Superuser Contribution samsung offer - not eligible
PlanFree/PremiumCountry UK Device Samsung A41 My Question I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 months free Spotify Premium offer. I downloaded the app to my phone and initially was logged into...
- Plan Free/Premium Country UK Device Samsung A41 My Question I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 mont...
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- Spotify Legend
- 1052 Views
- 1 replies
- 0 likes
- 1052 Views
- 1 replies
- 0 likes
Superuser Contribution TOGLIERE AUTOPLAY SU ASSISTENTE GOOGLE REMOVE AUTOPLAY ON GOOGLE ASSISTANT
Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentre io non voglio, voglio ascoltare solo quella. Come...
- Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentr...
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- Spotify Legend
- 439 Views
- 1 replies
- 0 likes
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"spotify" "won't" "close"
- 439 Views
- 1 replies
- 0 likes
Problème lors du passage d'étudiant à non étudiant
PlanPremiumCountryFranceDeviceOne PlusOperating SystemAndroid My Question or IssueJ'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un abonnement premium DUO alors que je suis tout seul ... et donc m'oblige à pa...
- Plan Premium Country France Device One Plus Operating System Android My Question or Issue J'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un ...
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- Spotify Star
- 428 Views
- 1 replies
- 0 likes
- 428 Views
- 1 replies
- 0 likes
[All Platforms][Playlists] Remove adverts for podcasts from my Release Radar playlist
Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay for Spotify so I don't have to listen to adverts, and I...
- Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay ...
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- Music Fan
- 385 Views
- 1 replies
- 1 likes
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All PlatformsPlaylists
- 385 Views
- 1 replies
- 1 likes
Solved!! How long does it take for the refund?
Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?
- Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?
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- Spotify Star
- 2265 Views
- 1 replies
- 0 likes
- 2265 Views
- 1 replies
- 0 likes
Solved!! Subscription options don't address single parent family
PlanFree/PremiumCountry DeviceDesktop, Google Home, Xbox One, PS4Operating SystemWindows 10 My Question or IssueAs a single parent, I see your subscription options excluding a family demographic which does not fit into either of your multi-plan optio...
- Plan Free/Premium Country Device Desktop, Google Home, Xbox One, PS4 Operating System Windows 10 My Question or Issue As a single parent, I see your subscription optio...
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- Spotify Star
- 461 Views
- 1 replies
- 1 likes
- 461 Views
- 1 replies
- 1 likes
Can't subscribe via PayPal
I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However PayPal even configures Spotify preapproved payments ...
- I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However P...
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- Spotify Star
- 792 Views
- 3 replies
- 0 likes
- 792 Views
- 3 replies
- 0 likes
Superuser Contribution Can't order a subscription
Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wrong". When I try by just inserting the info on Spotif...
- Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wron...
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- Spotify Legend
- 514 Views
- 3 replies
- 0 likes
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Spotify PremiumSpotify premium problem
- 514 Views
- 3 replies
- 0 likes
Premium subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes