Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8079 Views
  • 23 replies
  • 2 likes
  • 8079 Views
  • 23 replies
  • 2 likes

Superuser Contribution Rap genre contains only a small list of popular playlists in Ukraine

PlanPremiumCountryUkraineDeviceLenovo Legion Y530, Samsung Galaxy S9Operating SystemUbuntu 20.04.1 LTS, Android 10 My Question or IssueIf I go to the Rap genre on Spotify, it shows only a section with the popular playlists, which somehow contains onl...

  • Regular
  • Plan Premium Country Ukraine Device Lenovo Legion Y530, Samsung Galaxy S9 Operating System Ubuntu 20.04.1 LTS, Android 10   My Question or Issue If I go to the Rap genre on Spotif...
  • Den_dp
  • Casual Listener
  • 1230 Views
  • 10 replies
  • 1 likes
  • Latest Releases
    Rap
    Ukraine
  • 1230 Views
  • 10 replies
  • 1 likes

Superuser Contribution Premium Subscription: Forced to listen to ads???

Hi community,As a long-standing premium subscriber, I genuinely enjoy listening to podcasts without advertisments and any form of interruptions. Recently, listening to "The Daily" by the NYT, there was a one minute add break that I could not skip usi...

  • Casual Listener
  • Hi community, As a long-standing premium subscriber, I genuinely enjoy listening to podcasts without advertisments and any form of interruptions.  Recently, listening to "The Daily" by the NYT...
  • EvenNumbers
  • Casual Listener
  • 658 Views
  • 4 replies
  • 2 likes
  • 658 Views
  • 4 replies
  • 2 likes

accidently paid for duo memebership

i accidently paid for duo when i was going to update my billing information, they automaticaly put me on duo. and now they charge me 40sek more than intended,i dont want it or have need for it.

  • Casual Listener
  • i accidently paid for duo when i was going to update my billing information, they automaticaly put me on duo. and now they charge me 40sek more than intended, i dont want it or have need for it.
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription will be charged early?

PlanPremiumCountryGreeceDeviceComputer and PhoneOperating System(Windows and Android My Question or Issueso i just paid my subscription on spotify 4/02/21 and it says that i'll be charged at 28/02/21 why? (I was late to pay the subscription because i...

  • Casual Listener
  • Plan Premium Country Greece Device Computer and Phone Operating System (Windows and Android   My Question or Issue so i just paid my subscription on spotify 4/02/21 and it says that i'...
  • Novy
  • Moderator
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't get 1 month free premium trial

I subscribed to Spotify student premium today with the hope that I'll get one month free and after that, I'll be charged. Not only was I charged upfront but my plan ends in 30 days. I'm also seeing various tabs asking me to purchase premium even afte...

  • Visitor
  • I subscribed to Spotify student premium today with the hope that I'll get one month free and after that, I'll be charged. Not only was I charged upfront but my plan ends in 30 days. I'm also seeing v...
  • Novy
  • Moderator
  • 2263 Views
  • 3 replies
  • 1 likes
  • 2263 Views
  • 3 replies
  • 1 likes

Buy e-gift card

CountrySloveniaIs there any way to buy a Spotify "voucher" for someone else? And ensure they can redeem it in a particular country? I am asking for Slovenia here. Thanks!

  • Visitor
  • Country Slovenia Is there any way to buy a Spotify "voucher" for someone else? And ensure they can redeem it in a particular country? I am asking for Slovenia here. Thanks!    
  • Brunelicia
  • Community Legend
  • 911 Views
  • 1 replies
  • 0 likes
  • 911 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Subscribtion is not starting.

I registered for Premium and 0,10€ got payed from my bank account, but the Subscription is not starting. I created my account with a gmail adress. I tried everything from the Solution Page of the Support Site. Plan Should be Premium but is Free Count...

  • Visitor
  • I registered for Premium and 0,10€ got payed from my bank account, but the Subscription is not starting. I created my account with a gmail adress. I tried everything from the Solution Page of the Sup...
  • Alex
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Citibank Subscription Rebate

Hello, My Citibank account offers rebates for Spotify subscriptions, including Individual Premium and Family accounts. Citi's site says to confirm up to date pricing and info with Spotify. Does this rebate apply for the Duo account as well? Thank you...

  • Visitor
  • Hello,   My Citibank account offers rebates for Spotify subscriptions, including Individual Premium and Family accounts. Citi's site says to confirm up to date pricing and info with Spotify. D...
  • Mihail
  • Spotify Legend
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is spotify raising prices during a pandemic?

So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your company is worth 67 BILLION dollars. What’s the point...

  • Casual Listener
  • So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your co...
  • Mihail
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 1 likes
  • announcement
    Issues
    joe rogan podcast
    JRE
    Price increase
    Prices
    problem
    Subscriptions
    unfair
  • 513 Views
  • 1 replies
  • 1 likes

TransferWise... still nothing

PlanFree/Premium_______________CountryCanada_______________DevicePC_______________Operating SystemWindows 10_______________ My Question or IssuePayment with TransferWise international card is still not possible.I wanted to share a Spotify Duo subscri...

  • Visitor
  • Plan Free/Premium _______________ Country Canada _______________ Device PC _______________ Operating System Windows 10 _______________   My Question or Issue Payment with TransferW...
  • mgittler
  • Casual Listener
  • 2879 Views
  • 2 replies
  • 5 likes
  • 2879 Views
  • 2 replies
  • 5 likes

Superuser Contribution Can't Change Credit Card

PlanPremiumCountryIndonesiaDeviceMacbook Pro 2017, Xiaomi Pocophone F1Operating SystemMacOS Catalina, Android 10 Hello,I've been trying to change my credit card since last month and keeps getting the error "Something went wrong. Please try again, or ...

Screen Shot 2021-01-30 at 02.40.35.png
  • Visitor
  • Plan Premium Country Indonesia Device Macbook Pro 2017, Xiaomi Pocophone F1 Operating System MacOS Catalina, Android 10   Hello, I've been trying to change my credit card since last mo...
  • Ivan
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! Is there any plan to support spotify in Korea?

PlanBothCountrySouth KoreaDeviceSamsung Galaxy S10 5G, PCOperating SystemAndroid Pie, Windows 10 My Question or IssueHi! I want to use spotify in South Korea. But is too hard to get premiup from South Korea because Korean users can't get premium with...

  • Visitor
  • Plan Both Country South Korea Device Samsung Galaxy S10 5G, PC Operating System Android Pie, Windows 10   My Question or Issue Hi! I want to use spotify in South Korea. But is too hard...
  • MattSuda
  • Spotify Star
  • 981 Views
  • 3 replies
  • 1 likes
  • 981 Views
  • 3 replies
  • 1 likes

Tracks not available

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A8Operating SystemAndroid 9 My Question or IssueHello my dear friends.I have this book in my language that I want to listen to, but all tracks are unavailable. If I search on the artist, I can find al...

  • Visitor
  •   Plan Premium Country Netherlands Device Samsung Galaxy A8 Operating System Android 9   My Question or Issue Hello my dear friends. I have this book in my language that I want ...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Can't listen to different songs simultaneously in Premium Duo

PlanPremium DuoCountryPolandDeviceAny My Question or IssueHi. We are registered with a Premium Duo plan but we can't listen our music separately, at the same time. Whenever my partner starts a song, the music on my device stops and switches to the so...

  • Visitor
  • Plan Premium Duo Country Poland Device Any     My Question or Issue Hi. We are registered with a Premium Duo plan but we can't listen our music separately, at the same time. Whenev...
  • Billy-J
  • Spotify Star
  • 3033 Views
  • 1 replies
  • 0 likes
  • 3033 Views
  • 1 replies
  • 0 likes

I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

PlanPremiumCountryMalaysiaDeviceWindows DesktopOperating SystemWindows 10 My Question or Issue Everytime I try to subscribe to the family plan, it will ask me to choose to pay either via credit/debit card, or via mobile plan. I try to pick the credit...

Towls_0-1605852904866.png Towls_1-1605852976647.png Towls_2-1605852983981.png
  • Music Fan
  • Plan Premium Country Malaysia Device Windows Desktop Operating System Windows 10   My Question or Issue   Everytime I try to subscribe to the family plan, it will ask me to choos...
  • Katerina
  • Spotify Legend
  • 5955 Views
  • 20 replies
  • 27 likes
  • 5955 Views
  • 20 replies
  • 27 likes

Subscription

PlanFree/PremiumCountryUSA DeviceiPhone SEOperating SystemiOS 14.4 My Question or IssueI had a family plan under a different email and when I cancelled it, I got Spotify Premium in its place and the payment went through. However, I want to change the...

  • Visitor
  •   Plan Free/Premium Country USA  Device iPhone SE Operating System iOS 14.4   My Question or Issue I had a family plan under a different email and when I cancelled it, I got...
  • Jose_M
  • Spotify Star
  • 899 Views
  • 1 replies
  • 0 likes
  • 899 Views
  • 1 replies
  • 0 likes

Solved!! Change family subscription to

Hello,I am the owner of a family subscription.Because we are not leaving together anymore I want to “split” the account and have my own one.The other members of my family subscription love Spotify and still want to use it.Is there a solution to have ...

  • Casual Listener
  • Hello, I am the owner of a family subscription. Because we are not leaving together anymore I want to “split” the account and have my own one. The other members of my family subscription love Spot...
  • adriansibilla
  • Casual Listener
  • 1419 Views
  • 2 replies
  • 0 likes
  • 1419 Views
  • 2 replies
  • 0 likes

Superuser Contribution Does paying with credit card is not accepted in Indonesia?

I'm in Indonesia, and I'm trying to subscribe to Spotify Duo with Credit Card, but it always redirect me to another payment method. Why? Does paying with credit card is not accepted anymore in Indonesia? I've tried this method to resolve this problem...

  • Regular
  • I'm in Indonesia, and I'm trying to subscribe to Spotify Duo with Credit Card, but it always redirect me to another payment method. Why? Does paying with credit card is not accepted anymore in Indone...
  • Alex
  • Spotify Legend
  • 859 Views
  • 9 replies
  • 0 likes
  • 859 Views
  • 9 replies
  • 0 likes

Cancelled my Spotify subscription after 7 years

Today I cancelled my Spotify subscription after 7 years. For the past 4 I have been using the student discount for £5 per month, great! but now i'm not a student and I ask myself 'is this product worth £9.99 a month? In USA its $9.99, thats like £6 h...

  • Visitor
  • Today I cancelled my Spotify subscription after 7 years. For the past 4 I have been using the student discount for £5 per month, great! but now i'm not a student and I ask myself 'is this product wor...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

How to upgrade my plan to family from duo?

PlanPremium (Duo)CountryUruguay My Question or IssueHow can I go from the duo plan to the family plan?

  • Regular
  • Plan Premium (Duo) Country Uruguay   My Question or Issue How can I go from the duo plan to the family plan?
  • Bittencourt
  • Spotify Star
  • 1077 Views
  • 9 replies
  • 0 likes
  • Duo
    Premium
  • 1077 Views
  • 9 replies
  • 0 likes