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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1227 Views
  • 19 replies
  • 1 likes
  • 1227 Views
  • 19 replies
  • 1 likes

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 87613 Views
  • 33 replies
  • 5 likes
  • 87613 Views
  • 33 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47148 Views
  • 20 replies
  • 3 likes
  • 47148 Views
  • 20 replies
  • 3 likes

Premium familiar

Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes se va a seguir cobrando o no, porque no queremos q...

  • Visitor
  • Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Duo Premium invite page times out

PlanDuo Premium / 3 month Trial CountryIreland Devicetried on Android and windows desktop (both incognito and normal)My Question or IssueWhen trying to send invite using "https://www.spotify.com/account/duo/invite/" the page ends up in timeout.Page j...

  • Casual Listener
  • Plan Duo Premium / 3 month Trial  Country Ireland  Device tried on Android and windows desktop (both incognito and normal) My Question or Issue When trying to send invite using "http...
  • Billy-J
  • Spotify Star
  • 1257 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1257 Views
  • 7 replies
  • 0 likes

Geschenkkarte kann nicht eingelöst werden

Meine Frage oder mein ProblemGuten Tag, ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotify.com/redeem einlösen. Ich habe alle Punkte aus der spotify Hi...

  • Casual Listener
  • Meine Frage oder mein Problem Guten Tag,   ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotif...
  • Billy-J
  • Spotify Star
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

Pago de Premiun mediante Paypal pero no se activa mi Premium

Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.

  • Visitor
  • Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.
  • Billy-J
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Pago
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution undue charge, in a 3 month free promotion, spotify charged me $90.00

PlanFree/PremiumCountryBrasilDevice(Moto, Samsung note Expert)Operating System(Linux, Android, Windows 10) My Question or Issueundue charge, in a free 3-month promotion, spotify charged $ 90.00 on the first day of a free account .... Ebanx Spotify is...

  • Casual Listener
  •   Plan Free/Premium Country Brasil Device (Moto, Samsung note Expert) Operating System (Linux, Android, Windows 10)   My Question or Issue undue charge, in a free 3-month promoti...
  • Elena
  • Moderator
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

1 month premium

I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basically i was charged 2 times. Pls chk into thsPlan Prem...

  • Regular
  • I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basical...
  • Billy-J
  • Spotify Star
  • 664 Views
  • 3 replies
  • 0 likes
  • 664 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I stream my library to the student dorm radio

Hello! I'm an university student working as part of a student cuncil.At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where we give out gifts for those, who can not leave for the holida...

  • Newbie
  • Hello! I'm an university student working as part of a student cuncil. At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where w...
  • Elena
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • legal
    PPL
  • 285 Views
  • 1 replies
  • 0 likes

suscripción por 1 año "Yearly"

Hello community. I write because I bought the premium family plan but the one that lasts for 1 year.The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wedenesday 09th June (2021) approximately;And I can see t...

  • Casual Listener
  • Hello community. I write because I bought the premium family plan but the one that lasts for 1 year. The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wede...
  • Billy-J
  • Spotify Star
  • 468 Views
  • 4 replies
  • 0 likes
  • 468 Views
  • 4 replies
  • 0 likes

Zahlung fehlgeschlagen

Hi Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen. Jedoch ist sowohl mein Account auf Schweiz eingestellt und meine Revolut Kreditkarte mit dem einem Schweizer Konto hin...

  • Regular
  • Hi   Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen.   Jedoch ist sowohl mein Account auf Schweiz einges...
  • sackeret
  • Regular
  • 1239 Views
  • 9 replies
  • 0 likes
  • 1239 Views
  • 9 replies
  • 0 likes

Superuser Contribution Subscription not started even after payment

PlanPrepaid 129 for a month CountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI have paid for my prepaid premium subscription of 129/month but my subscription hasn't been started yet. Spotify is really lagging in terms of paym...

  • Regular
  • Plan Prepaid 129 for a month  Country India Device Note 5 pro Operating System (Android)   My Question or Issue I have paid for my prepaid premium subscription of 129/month but m...
  • Mario
  • Spotify Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Additional charge

My Question or IssueI have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.

  • Visitor
  •   My Question or Issue I have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

What is the Diamond symbol on Spotify Giftcard?

So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyone know what it might be?

  • Casual Listener
  • So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyon...
  • Billy-J
  • Spotify Star
  • 2599 Views
  • 7 replies
  • 0 likes
  • 2599 Views
  • 7 replies
  • 0 likes

Failed to subscribe with a Debit Master Card

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDevice(iPhone Operating System(iOS 13 ) My Question or IssueCouldn't subscribe to Students Plan with an SBI D...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device (iPhone 😎 Operating System (iOS 13 )...
  • Aqi1
  • Casual Listener
  • 465 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 465 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I purchase premium even if I'm already on a premium plan

PlanPremiumCountryIndia Device(OnePlus 5T)Operating System(Android Oreo) My Question or IssueI already have a premium subscription which ends in Aug 2020, however, there is a good offer which is currently on. I wud like to purchase that so that I don...

  • Visitor
  • Plan Premium Country India   Device (OnePlus 5T) Operating System (Android Oreo)   My Question or Issue I already have a premium subscription which ends in Aug 2020, however...
  • Ivan
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change Payment Method from Mobile to Credit Card

PlanPremiumCountryPhilippines My Question or IssueMy current payment method is on mobile and was hoping to switch back to Credit Card, but when selecting UPDATE on my Account Overview, it navigates to a page where I can only update which provider I'l...

  • Casual Listener
  • Plan Premium Country Philippines   My Question or Issue My current payment method is on mobile and was hoping to switch back to Credit Card, but when selecting UPDATE on my Account Overvie...
  • Elena
  • Moderator
  • 1890 Views
  • 2 replies
  • 1 likes
  • 1890 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cambio de cuenta

PlanPremiumCountryArgentinaDeviceXiaomi redmi note 8Operating SystemAndroid 9 / Miui global 11.0.4 My Question or IssueQuiero cambiar mi plan premium a premium duo y no me acepta. Me sale una notificación que dice "No fue posible cambiar tu plan. Est...

  • Visitor
  • Plan Premium Country Argentina Device Xiaomi redmi note 8 Operating System Android 9 / Miui global 11.0.4   My Question or Issue Quiero cambiar mi plan premium a premium duo y no me ac...
  • Elena
  • Moderator
  • 764 Views
  • 1 replies
  • 0 likes
  • 764 Views
  • 1 replies
  • 0 likes

Premium expired after 8 days...

Hi I bought a card for 1 month premium on 6/4/20 and today it reverted to free membership....what gives....

  • Casual Listener
  • Hi I bought a card for 1 month premium on 6/4/20 and today it reverted to free membership....what gives....
  • Billy-J
  • Spotify Star
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Error during signing up for 3 months trial

I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem. CountryCanada DevicePCOperating SystemWindows 10

  • Casual Listener
  • I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem.   Country Canada   Device PC Operating System ...
  • Billy-J
  • Spotify Star
  • 772 Views
  • 5 replies
  • 0 likes
  • 772 Views
  • 5 replies
  • 0 likes

Help. Can't find the option to pay by credit/debit card due to region settings.

PlanFreeCountryPhilippinesMy Question or IssueHello, I decided to switch accounts so I stopped the premium plan on my old account and planned to use the same debit card on my new account. Spotify showed a notif that I claimed the 3 months free trial ...

  • Casual Listener
  • Plan Free Country Philippines My Question or Issue Hello, I decided to switch accounts so I stopped the premium plan on my old account and planned to use the same debit card on my new account. S...
  • freecoffees
  • Casual Listener
  • 883 Views
  • 6 replies
  • 0 likes
  • 883 Views
  • 6 replies
  • 0 likes

Misleading advertising is a crime !!

undue charge, in a 3 month free promotion, spotify charged me $40.00, on the first day of free account ... this is criminal !!!PlanFree/PremiumCountryBrasilDevice(Moto, Samsung note Expert)Operating SystemAndroid, Windows 10.) My Question or Issue

  • Casual Listener
  • undue charge, in a 3 month free promotion, spotify charged me $40.00, on the first day of free account ... this is criminal !!! Plan Free/Premium Country Brasil Device (Moto, Samsung note ...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes