Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 83886 Views
- 50 replies
- 4 likes
- 83886 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 10323 Views
- 23 replies
- 2 likes
- 10323 Views
- 23 replies
- 2 likes
Superuser Contribution Spotify premium subscription and payment errors
PlanPremiumCountryIndiaDevice(One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360)Operating System(Android, Windows 10) My Question or IssueSince my credit card expired, this month's monthly recurring payment could not go through. Upon updating my pay...
- Plan Premium Country India Device (One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360) Operating System (Android, Windows 10) My Question or Issue Since my credit card expire...
-
-
- Spotify Legend
- 470 Views
- 3 replies
- 0 likes
- 470 Views
- 3 replies
- 0 likes
Superuser Contribution Money got deducted from debt card(paypal) but no premium access.
Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10 My Question or Issue Tried to get the 3 month free premium deal then I was reverted to the "1 month free" premium deal which I then used my Paypal to try to purchase it....
- Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10 My Question or Issue Tried to get the 3 month free premium deal then I was reverte...
-
-
- Spotify Legend
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
[Community][Other] Support for Military and First Responders
Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify your stance. I would make some suggestions but I do...
- Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify ...
-
- 270 Views
- 0 replies
- 2 likes
-
Other
- 270 Views
- 0 replies
- 2 likes
Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before
PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...
- Plan Free-Premium Country Czech Republic Device Lenovo Operating System Windows 10 My Question or Issue Hello, kind people of Spotify. I am trying to redeem the 3-months-fre...
-
-
- Moderator
- 1420 Views
- 5 replies
- 0 likes
-
Trial
- 1420 Views
- 5 replies
- 0 likes
Changing plans
PlanPremium (normal)CountryUSA DeviceSamsung Galaxy S20 UltraOperating SystemAndroid My Question or IssueI wish to swap from the normal premium to Spotify Duo. I already updated my payment option, but no matter what plan I try to switch to, it keeps ...
- Plan Premium (normal) Country USA Device Samsung Galaxy S20 Ultra Operating System Android My Question or Issue I wish to swap from the normal premium to Spotify Duo. I alrea...
-
-
- Spotify Star
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
I cannot start a Spotify free trial even though I have never started one before
PlanFreeCountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueI recently got a 3 month free subscription from the fortnite promotion. Whenever I put in my card info it says I have already started a premium trial i...
- Plan Free Country United States Device Samsung Galaxy S10+ Operating System Android 9 My Question or Issue I recently got a 3 month free subscription from the fortnite promot...
-
-
- Spotify Star
- 1022 Views
- 1 replies
- 0 likes
- 1022 Views
- 1 replies
- 0 likes
Superuser Contribution Dieser Premium-Code ist leider nicht gültig. Versuch es noch mal oder wende Dich an den Kundendienst
Plan/PremiumCountryukDeviceMULTIPLEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased a £10 credit voucher for Spotify from Sainsburrys, and it appears that there is some sort of issue, as i get an incomp...
- Plan /Premium Country uk Device MULTIPLE Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased a £10 credit voucher for Spoti...
-
-
- Spotify Legend
- 967 Views
- 1 replies
- 0 likes
- 967 Views
- 1 replies
- 0 likes
Superuser Contribution Can't Change to Hulu (no adds) when I have a Spotify Student Premium account
My Question or IssueHi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds. I followed the steps to where they said the deactiv...
- My Question or Issue Hi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds...
-
-
- Moderator
- 420 Views
- 1 replies
- 0 likes
- 420 Views
- 1 replies
- 0 likes
"Something went wrong. Try again" when trying to upgrade in Premium Duo Plan
PlanPremium DuoCountryPhilippines DeviceXiaomi Red Mi, Iphone 6, Operating SystemWindows 10 My Question or IssueHi! Last time, I downgrade my spotify premium to free but been trying to upgrade my account in Premium Duo Plan but it says "Something wen...
- Plan Premium Duo Country Philippines Device Xiaomi Red Mi, Iphone 6, Operating System Windows 10 My Question or Issue Hi! Last time, I downgrade my spotify pre...
-
-
- Spotify Star
- 457 Views
- 1 replies
- 0 likes
- 457 Views
- 1 replies
- 0 likes
Duo address verification issues
When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure, but still same problem. help please!
- When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure,...
-
-
- Spotify Star
- 456 Views
- 1 replies
- 0 likes
-
Duo
- 456 Views
- 1 replies
- 0 likes
Solved!! Redeem Spotify premium gift card and then move to another country
Hello, I currently live in the US and opened my Spotify account here. I am moving to another country in a few weeks. I was just given a 6 month Spotify premium gift card by an American friend, which I am planning to redeem before leaving. Will I be a...
- Hello, I currently live in the US and opened my Spotify account here. I am moving to another country in a few weeks. I was just given a 6 month Spotify premium gift card by an American frien...
-
-
- Casual Listener
- 1040 Views
- 2 replies
- 0 likes
- 1040 Views
- 2 replies
- 0 likes
Superuser Contribution Subscriptions
PlanFreeCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 14 My Question or IssueThis is just a question, My payment plan is Free but it gave me 2 weeks of premium for free. I was confused because I haven't entered any card informatio...
- Plan Free Country United States of America Device iPhone 11 Operating System iOS 14 My Question or Issue This is just a question, My payment plan is Free but it gave me 2 weeks of pr...
-
-
- Moderator
- 414 Views
- 1 replies
- 0 likes
- 414 Views
- 1 replies
- 0 likes
Superuser Contribution i already redeem my premium . but why i still cant gat the premium ?
i already redeem my premium but why i still don’t get that premium ?
- i already redeem my premium but why i still don’t get that premium ?
-
-
- Spotify Legend
- 558 Views
- 5 replies
- 0 likes
- 558 Views
- 5 replies
- 0 likes
Superuser Contribution Is it possible to renew my Spotify Premium if I redeemed it using a gift card?
Hello guys,Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer. Last time I realised spotify is better and decided t...
- Hello guys, Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer....
-
-
- Spotify Legend
- 1210 Views
- 1 replies
- 0 likes
-
Gift CardSubscriptions
- 1210 Views
- 1 replies
- 0 likes
Problem with subscription
PlanPremium/DuoCountryPoland DeviceXiaomi mi 9Operating SystemAndroid My Question or IssueHi, i have a problem with premium Duo, bought it twice but Spotify tries to give me premium and charge only for 19,99 not for 24,99 and i must do supscription f...
- Plan Premium/Duo Country Poland Device Xiaomi mi 9 Operating System Android My Question or Issue Hi, i have a problem with premium Duo, bought it twice but Spotify tries ...
-
-
- Spotify Star
- 541 Views
- 1 replies
- 0 likes
- 541 Views
- 1 replies
- 0 likes
Superuser Contribution Can't use student discount properly
PlanFreeCountryUnited StatesDeviceComputer/iPhone XROperating SystemWindows 10/iOS 12 My Question or IssueHey, I'm trying to sign up for the student premium option. It recognized my name and university without any hassle, really. Says I've got the st...
- Plan Free Country United States Device Computer/iPhone XR Operating System Windows 10/iOS 12 My Question or Issue Hey, I'm trying to sign up for the student premium option. It recogn...
-
-
- Moderator
- 393 Views
- 1 replies
- 0 likes
- 393 Views
- 1 replies
- 0 likes
Premium Family
Hi Spotify I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it after the individual premium after it expires? Thank you,Bianca...
- Hi Spotify 🙂 I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it ...
-
-
- Spotify Star
- 1016 Views
- 3 replies
- 0 likes
- 1016 Views
- 3 replies
- 0 likes
Superuser Contribution paid transaction was made on my account without my knowledge
PlanPremiumCountryturkey Devicehuawei mate 20 liteOperating Systemandroid My Question or Issue Some time after I got my student premium account, I got a message from my bank stating that I made a $1.11 fee transaction even though I didn't. I canceled...
- Plan Premium Country turkey Device huawei mate 20 lite Operating System android My Question or Issue Some time after I got my student premium account, I got a message...
-
-
- Spotify Legend
- 444 Views
- 1 replies
- 0 likes
- 444 Views
- 1 replies
- 0 likes
Superuser Contribution Bank Fraud via Spotify
Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify. I had provided no financial information to Spotify. This is an example of how Spotify has rogue entitie...
- Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify. I had provided no financial information to Spo...
-
-
- Spotify Legend
- 917 Views
- 1 replies
- 1 likes
- 917 Views
- 1 replies
- 1 likes
Superuser Contribution 3 months of free experience is not available.
PlanFreeCountryKoreaDeviceMacOperating SystemMacOS Big Sur 11.4 My Question or IssueHelloI signed up for a free three-month experience today.But when I entered the card information to experience it for free, it said, "I can't do it because I've done ...
- Plan Free Country Korea Device Mac Operating System MacOS Big Sur 11.4 My Question or Issue Hello I signed up for a free three-month experience today. But when I entered the card i...
-
-
- Spotify Legend
- 537 Views
- 1 replies
- 0 likes
- 537 Views
- 1 replies
- 0 likes