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Ask here for help with Premium, payments and trials.
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes se va a seguir cobrando o no, porque no queremos q...
PlanDuo Premium / 3 month Trial CountryIreland Devicetried on Android and windows desktop (both incognito and normal)My Question or IssueWhen trying to send invite using "https://www.spotify.com/account/duo/invite/" the page ends up in timeout.Page j...
Meine Frage oder mein ProblemGuten Tag, ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotify.com/redeem einlösen. Ich habe alle Punkte aus der spotify Hi...
Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.
PlanFree/PremiumCountryBrasilDevice(Moto, Samsung note Expert)Operating System(Linux, Android, Windows 10) My Question or Issueundue charge, in a free 3-month promotion, spotify charged $ 90.00 on the first day of a free account .... Ebanx Spotify is...
I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basically i was charged 2 times. Pls chk into thsPlan Prem...
Hello! I'm an university student working as part of a student cuncil.At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where we give out gifts for those, who can not leave for the holida...
Hello community. I write because I bought the premium family plan but the one that lasts for 1 year.The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wedenesday 09th June (2021) approximately;And I can see t...
Hi Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen. Jedoch ist sowohl mein Account auf Schweiz eingestellt und meine Revolut Kreditkarte mit dem einem Schweizer Konto hin...
PlanPrepaid 129 for a month CountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI have paid for my prepaid premium subscription of 129/month but my subscription hasn't been started yet. Spotify is really lagging in terms of paym...
My Question or IssueI have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.
So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyone know what it might be?
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDevice(iPhone Operating System(iOS 13 ) My Question or IssueCouldn't subscribe to Students Plan with an SBI D...
PlanPremiumCountryIndia Device(OnePlus 5T)Operating System(Android Oreo) My Question or IssueI already have a premium subscription which ends in Aug 2020, however, there is a good offer which is currently on. I wud like to purchase that so that I don...
PlanPremiumCountryPhilippines My Question or IssueMy current payment method is on mobile and was hoping to switch back to Credit Card, but when selecting UPDATE on my Account Overview, it navigates to a page where I can only update which provider I'l...
PlanPremiumCountryArgentinaDeviceXiaomi redmi note 8Operating SystemAndroid 9 / Miui global 11.0.4 My Question or IssueQuiero cambiar mi plan premium a premium duo y no me acepta. Me sale una notificación que dice "No fue posible cambiar tu plan. Est...
Hi I bought a card for 1 month premium on 6/4/20 and today it reverted to free membership....what gives....
I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem. CountryCanada DevicePCOperating SystemWindows 10
PlanFreeCountryPhilippinesMy Question or IssueHello, I decided to switch accounts so I stopped the premium plan on my old account and planned to use the same debit card on my new account. Spotify showed a notif that I claimed the 3 months free trial ...
undue charge, in a 3 month free promotion, spotify charged me $40.00, on the first day of free account ... this is criminal !!!PlanFree/PremiumCountryBrasilDevice(Moto, Samsung note Expert)Operating SystemAndroid, Windows 10.) My Question or Issue