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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76530 Views
  • 27 replies
  • 5 likes
  • 76530 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43457 Views
  • 19 replies
  • 2 likes
  • 43457 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31491 Views
  • 17 replies
  • 3 likes
  • 31491 Views
  • 17 replies
  • 3 likes

Superuser Contribution Considering Premium

My wife and I want to share an account. We like the same music. Can we do this on an individual plan? That is, have Spotify apps open at the same time on different devices in our home and phones? And... is there not a yearly pay offering for individu...

  • Casual Listener
  • My wife and I want to share an account.  We like the same music.  Can we do this on an individual plan?  That is, have Spotify apps open at the same time on different devices in our ho...
  • Guido
  • Spotify Legend
  • 452 Views
  • 7 replies
  • 0 likes
  • 452 Views
  • 7 replies
  • 0 likes

premium family India

I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required.i have a macbook air and iphone8. I dont know whats gone wrong. can anyone help ? Devi...

  • Visitor
  • I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required. i have a macbook air and iphone8....
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Paid for premium, got activated on another account

I have paid for spotify premium. I got confirmation email on one email address but the receipt came to another and the premium got activated on account associated with that email. wth?

  • Visitor
  • I have paid for spotify premium. I got confirmation email on one email address but the receipt  came to another and the premium got activated on account associated with that email. wth?
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Converting Spotify Premium to Family with 4 months of prepaid time on Premium....

How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?

  • Casual Listener
  • How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?
  • Peter
  • Spotify Legend
  • 836 Views
  • 3 replies
  • 0 likes
  • 836 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Payment and subscription issues

PlanFree/PremiumCountryIndiaOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment for a month subscription was successful however right after that payment was done I got a notice saying that the subscription was not s...

  • Visitor
  • Plan Free/Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My payment for a month subscription was successful however right afte...
  • Petya
  • Community Legend
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Spotify India prepaid subscription

PlanPrepaid PremiumCountryIndia My Question or IssueI specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0QnGh9VFugCVd5o6BNliRU - Jagjit Singh & Chitra Singh ' Come Alive In A...

  • Visitor
  • Plan Prepaid Premium Country India   My Question or Issue I specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0Q...
  • HirenThakor
  • Music Fan
  • 799 Views
  • 2 replies
  • 0 likes
  • 799 Views
  • 2 replies
  • 0 likes

Unable to re-subscribe to Family after payment failure

Hi, I'm a Spotify customer in the UK. Payment method on my account failed and I was dropped back from a Family account to a free one. I've just logged on to the Spotify website to re-add my Family account and get a message that "It looks like you’re ...

  • Visitor
  • Hi,   I'm a Spotify customer in the UK.  Payment method on my account failed and I was dropped back from a Family account to a free one.  I've just logged on to the Spotify website t...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have been charged for MONTHS with no premium! My account was working perfectly before!

PlanPremiumCountryUSADeviceIphone 8 plusOperating SystemUp to date IOS My Question or IssueOne day I went to login to my spotify and it said my password was incorrect! I tried resetting the password and It refused to send a text to my phone. I have b...

  • Visitor
  • Plan Premium Country USA Device Iphone 8 plus Operating System Up to date IOS   My Question or Issue One day I went to login to my spotify and it said my password was incorrect! I trie...
  • Petya
  • Community Legend
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry I have an iPhone X. I signed up for the three month trial and I’m still getting commercials and when I go to my account it’s still saying free membership. I have uninstalled and reinstalled the app and I have also reset my pho...

  • Casual Listener
  • Plan Free/Premium Country   I have an iPhone X. I signed up for the three month trial and I’m still getting commercials and when I go to my account it’s still saying free membership. I have ...
  • Petya
  • Community Legend
  • 443 Views
  • 7 replies
  • 0 likes
  • 443 Views
  • 7 replies
  • 0 likes

Superuser Contribution Compré una cuenta Spotify premium dúo y se suponía que la activación era en enero día 10

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

  • Newbie
  • No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País   Dispositivo (iPh...
  • Petya
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t update from three to premium

I paid my premium subscription is still not registered on Spotify I don’t updated my password and everything

  • Visitor
  • I paid my premium subscription is still not registered on Spotify I don’t updated my password and everything
  • Petya
  • Community Legend
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google mini home player - order got cancelled

I have a premium account. I registered for the google mini home. when I went to log accept it, it signed into my work gmail address. I signed out and tried to get the link to work again with my personal account and now the discount did not apply. ins...

  • Casual Listener
  • I have  a premium account. I registered for the google mini home. when I went to log accept it, it signed into my work gmail address. I signed out and tried to get the link to work again with my...
  • Katerina
  • Spotify Legend
  • 2512 Views
  • 24 replies
  • 6 likes
  • 2512 Views
  • 24 replies
  • 6 likes

Superuser Contribution Offline Devices

I am quite new to Spotify and up until Christmas I had no issues using two phones and offline music. I got a Samsung Gear Sport smartwatch with offline music support and music downloads just fine, however I have found that if I do download to it, the...

  • Casual Listener
  • I am quite new to Spotify and up until Christmas I had no issues using two phones and offline music.   I got a Samsung Gear Sport smartwatch with offline music support and music downloads just...
  • Katerina
  • Spotify Legend
  • 2253 Views
  • 5 replies
  • 0 likes
  • 2253 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hulu with Student plan

I use Spotify and Hulu across multiple platforms. My student membership should come with Hulu (ads) but whenever I try to use Hulu on my phone or computer it says that I need to resubscribe and pay for the service. Any advice on how I can get Hulu ba...

  • Visitor
  • I use Spotify and Hulu across multiple platforms. My student membership should come with Hulu (ads) but whenever I try to use Hulu on my phone or computer it says that I need to resubscribe and pay f...
  • Katerina
  • Spotify Legend
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes

Superuser Contribution Free premium even after cancellation

I was previously subscribed to Premium Plan through my Telco. I’ve cancelled it through the Telco for more than a couple of months ago, and have stopped paying for subscription. But until today, My subscription status still shows Premium and under 3r...

  • Regular
  • I was previously subscribed to Premium Plan through my Telco. I’ve cancelled it through the Telco for more than a couple of months ago, and have stopped paying for subscription. But until today, My s...
  • Petya
  • Community Legend
  • 690 Views
  • 10 replies
  • 0 likes
  • 690 Views
  • 10 replies
  • 0 likes

Superuser Contribution Why am I being charged more???!!

I have a subscriber for some time now. I ordered the premium service and for MONTHS I have been charged $16+ instead of the advertised $9.99 a month. I am very unsatisfied and would like something to be done! Thank You!

  • Visitor
  • I have a subscriber for some time now. I ordered the premium service and for MONTHS I have been charged $16+ instead of the advertised $9.99 a month. I am very unsatisfied and would like something to...
  • Petya
  • Community Legend
  • 6425 Views
  • 3 replies
  • 1 likes
  • 6425 Views
  • 3 replies
  • 1 likes

Superuser Contribution Google mini

i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.

  • Visitor
  • i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.
  • AlasdairParish
  • Casual Listener
  • 458 Views
  • 5 replies
  • 1 likes
  • 458 Views
  • 5 replies
  • 1 likes

Currys 6 month - cancel

If I cancel my currys 6 month free premium the day I sign up to it, will I still have the 6 months free? Or will it revert me back to a free spotify account? It's not ideal checking on the cancel page as you have to click through to see, which is too...

  • Newbie
  • If I cancel my currys 6 month free premium the day I sign up to it, will I still have the 6 months free? Or will it revert me back to a free spotify account?   It's not ideal checking on the c...
  • Billy-J
  • Spotify Star
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription

PremiumUnited States DeviceiPhone XOperating SystemiOS 13.3.1 I have multiple accounts and I got the free trial on one account and it was working and then it switched to one of my other accounts today without me knowing. I have spent hours trying to ...

  • Visitor
  • Premium United States   Device iPhone X Operating System iOS 13.3.1   I have multiple accounts and I got the free trial on one account and it was working and then it switched to one...
  • Mario
  • Spotify Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overcharged for months

Hi Spotify.I have an issue I'd like to discuss not on a public forum. Is there an email address to contact?...- Student Premium Plan- Australia

  • Visitor
  • Hi Spotify. I have an issue I'd like to discuss not on a public forum. Is there an email address to contact?... - Student Premium Plan - Australia  
  • Mario
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes