How to upgrade my plan to family from duo?

[camuunda]

Plan

Premium (Duo)

Country

Uruguay

My Question or Issue

How can I go from the duo plan to the family plan?

[Bittencourt]

Hi @camuunda, thanks for writing.

If you're already logged in Spotify in the browser you're using now, please click on the link bellow and you'll see the upgrade option. Then just follow the steps and let me know if it works!

https://www.spotify.com/account/overview/?#your-plan

[camuunda]

Thanks @Bittencourt.

I already did that and it tells me I'm not eligible:

[Bittencourt]

Hey @camuunda, 

The last sentence in red says that there might be an issue with your payment method. What is yours currently?

[camuunda]

I already have a payment method configured that is from which I am charged every month, so I assumed that the problem could not be that.

[Bittencourt]

I see, @camuunda.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform the e-mail addresses on the plan.

Hope this is more helpful!

[camuunda]

@Bittencourt, thanks for taking the time to help me.
Best regards.

[Bittencourt]

You're welcome, @camuunda.

I hope you can get this solved!

[camuunda]

I was finally able to do it, they suggested that I not change the plan from my account but from the plan page directly.

Thanks again.

[Bittencourt]

Hey @camuunda,

I'm glad I could help you somehow. Let me know if you have any other questions!