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Can't Change Credit Card

Can't Change Credit Card

Plan

Premium

Country

Indonesia

Device

Macbook Pro 2017, Xiaomi Pocophone F1

Operating System

MacOS Catalina, Android 10

 

Hello,
I've been trying to change my credit card since last month and keeps getting the error "Something went wrong. Please try again, or go to our support."

 

Screen Shot 2021-01-30 at 02.40.35.png

I've tried using Chrome on both Mac and Android, Firefox on Mac, both using incognito and normal browser, but still get that error. I've tried using this card before and never ran into any problems except on Spotify.

 

Thank you for the help.

Reply
1 Reply

Hey @kanatayuko

 

Thanks for posting - we’re here to help!        
 

If you experience this across multiple devices it's a good idea to clean up the browser's cache and cookies and then to try again. 

 

In case you still get this error message, make sure you restart the network device (router or modem) and deactivate any VPN or firewall settings that might be preventing your browser from fully operating.  

 

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. 
 

Hope this helps. Let us know how it goes.  

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