Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 31456 Views
  • 13 replies
  • 35 likes
  • 31456 Views
  • 13 replies
  • 35 likes

Superuser Contribution Iphone 13 spotify blackscreen

hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only. i have latest os and app. ive also tried restarting, uninstalling and installing again many times but its still not...

  • Newbie
  • hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only.   i have latest os and app. ive also tried restarting, un...
  • Alex
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

AppleTV app and screensaver issue

Hey Spotify team, I LOVE you AppleTV app, but there is one serious, device ruining behavior it has. I have an OLED TV and for whatever reason, your app will not let the screensaver kick in. I have to back all the way out to the home screen to get it ...

  • Visitor
  • Hey Spotify team,   I LOVE you AppleTV app, but there is one serious, device ruining behavior it has.  I have an OLED TV and for whatever reason, your app will not let the screensaver kic...
  • okEric
  • Music Fan
  • 1968 Views
  • 4 replies
  • 7 likes
  • 1968 Views
  • 4 replies
  • 7 likes

Superuser Contribution In a group listen. Playlist reshuffles after every song finishes

as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random song. This only seems to happen when I’m doing a gr...

  • Visitor
  • as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random ...
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts are not showing new episodes

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 15.6My Question or IssueSince the app updatemy phone downloaded on on 7/24, new episodes of my podcasts do not appear. The blue dot appears on the home screen but the new episodes will not show ...

  • Newbie
  • Plan Premium Country USA Device iPhone 13 Operating System iOS 15.6 My Question or Issue Since the app updatemy phone downloaded on on 7/24, new episodes of my podcasts do not appear. The bl...
  • CarlosE
  • Moderator
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing, heats up iPhone, in Airplane mode

PremiumUK DeviceiPhone XS (Model: NT9H2ZD/A)256GB (188GB available) Operating SystemiOS 15.6 My Question or IssueI took a flight yesterday, and had downloaded my music.On the flight I enabled Airplane mode (Bluetooth only)Started SpotifyBegan listeni...

  • Casual Listener
  • Premium UK   Device iPhone XS (Model: NT9H2ZD/A) 256GB (188GB available)   Operating System iOS 15.6   My Question or Issue I took a flight yesterday, and had downloaded my ...
  • CarlosE
  • Moderator
  • 463 Views
  • 4 replies
  • 0 likes
  • 463 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Play on multiple devices

PlanPremium CountryTurkey Device(iPhone 12 Mini, Asus X541-UJ GO453 Laptop, JBL Go3) Operating System(iOS 15.6, Windows 10) My Question or IssueHi,Can I simultaneously play music on my iPhone, Windows computer and JBL wireless speaker? When I start a...

  • Regular
  • Plan Premium   Country Turkey   Device (iPhone 12 Mini, Asus X541-UJ GO453 Laptop, JBL Go3)   Operating System (iOS 15.6, Windows 10)   My Question or Issue Hi, Can ...
  • Dian
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution annoying bug

Hello, sorry for the mistakes, english is not my first language. i'm from France, i use spotify premium duo and i have an iPhone 11. Since today my spotify bug, i mean its ALWAYS the same song that come. i can listen to a song of another artist but t...

  • Newbie
  • Hello, sorry for the mistakes, english is not my first language.   i'm from France, i use spotify premium duo and i have an iPhone 11.  Since today my spotify bug, i mean its ALWAYS th...
  • Dian
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • iphone
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution remove followers

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehow do i remove a follower?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue how do ...
  • Camila36
  • Visitor
  • 157790 Views
  • 66 replies
  • 378 likes
  • 157790 Views
  • 66 replies
  • 378 likes

Solved!! Shuffle play in alphabetical order

I started playing a playlist in shuffle mode, and realized it's going in alphabetical order. Has anyone seen this before?

  • Visitor
  • I started playing a playlist in shuffle mode, and realized it's going in alphabetical order.  Has anyone seen this before?
  • R3tr0w4v3
  • Newbie
  • 1961 Views
  • 3 replies
  • 0 likes
  • 1961 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Glitching and stopping

PlanPremiumCountryUKDevice(iPhone 13 Pro)Operating System(iOS 15.5) My Question or Issuewhen playing music over data it now regularly stops or glitches for about 3-5secs even when i have a full signal and it’s now driving me nuts. I’ve rebooted phone...

  • Music Fan
  •   Plan Premium Country UK Device (iPhone 13 Pro) Operating System (iOS 15.5)   My Question or Issue when playing music over data it now regularly stops or glitches for about 3-5s...
  • Spotiprobs
  • Music Fan
  • 324 Views
  • 5 replies
  • 0 likes
  • 324 Views
  • 5 replies
  • 0 likes

Superuser Contribution Autoplay Not Working

PlanPremiumCountrySouth AfricaDeviceiPhone SE MKIOperating System15.5 My Question or IssueI'm using IOS15.5 on an Iphone SE MKI with the latest version of Spotify 8.7.46.1678. The autoplay feature is not working. I've updated to the latest version of...

  • Regular
  • Plan Premium Country South Africa Device iPhone SE MKI Operating System 15.5   My Question or Issue I'm using IOS15.5 on an Iphone SE MKI with the latest version of Spotify 8.7.46.1678...
  • Dian
  • Spotify Legend
  • 822 Views
  • 6 replies
  • 1 likes
  • 822 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Mobile Spotify and Discord

Hello, I use Spotify and Discord on mobile and I’m curious why my Discord status doesn’t show me as listening to Spotify when I am listening to Spotify. All of the settings are correct both on Spotify and Discord. I don’t understand PremiumUnited Sta...

  • Casual Listener
  • Hello, I use Spotify and Discord on mobile and I’m curious why my Discord status doesn’t show me as listening to Spotify when I am listening to Spotify. All of the settings are correct both on Spotif...
  • LiIith
  • Newbie
  • 184900 Views
  • 21 replies
  • 8 likes
  • 184900 Views
  • 21 replies
  • 8 likes

Superuser Contribution iPad iOS Beta 16 podcast stop playing when rotating from landscape to portrait

Device: iPad Pro 11" M1OS: iOS 16 BetaSubscription: PremiumCountry: USSpotify Version: 8.750.416 My Question or IssueOpen Spotify while in landscape mode and select a podcast via "Your Library > podcast name", then start playing the podcast. If you t...

  • Casual Listener
  • Device: iPad Pro 11" M1 OS: iOS 16 Beta Subscription: Premium Country: US Spotify Version: 8.750.416   My Question or Issue Open Spotify while in landscape mode and select a podcast ...
  • eelpie123
  • Casual Listener
  • 403 Views
  • 4 replies
  • 0 likes
  • 403 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't delete my playlists or change my playlist's covers

All of a sudden yesterday I could not change the cover on my playlists or delete the playlist itself. When I tried to change the picture I could press the edit button, but once I tried pressing "change image", nothing happened. Then when I pressed th...

  • Visitor
  • All of a sudden yesterday I could not change the cover on my playlists or delete the playlist itself. When I tried to change the picture I could press the edit button, but once I tried pressing "chan...
  • Fvi
  • Visitor
  • 967 Views
  • 2 replies
  • 0 likes
  • 967 Views
  • 2 replies
  • 0 likes

Sonos Speakers Not Appearing in Spotify App

PlanPremiumCountryUSADeviceiPhone Xs and Windows10Operating SystemiOS 15.6 and Windows 10 My Question or IssueYesterday, when I logged into Spotify to play music through my Sonos, my Sonos speakers were not visible in the Spotify application. The spe...

  • Newbie
  • Plan Premium Country USA Device iPhone Xs and Windows10 Operating System iOS 15.6 and Windows 10   My Question or Issue Yesterday, when I logged into Spotify to play music through my S...
  • keiran_pl
  • Newbie
  • 422 Views
  • 1 replies
  • 1 likes
  • 422 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to play any specific song

Plan: FreeCountry: Canada DeviceiPhone 12 proOperating SystemiOS 15.5 I am unable to play any specific song. When I search a song and click on play, it just plays a random song that too not from the same artist. Also I can no longer play a specific s...

  • Casual Listener
  •   Plan: Free Country: Canada   Device iPhone 12 pro Operating System iOS 15.5   I am unable to play any specific song. When I search a song and click on play, it just plays a ...
  • Dian
  • Spotify Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Black/dark background on song

PremiumChileiPhone 7iOS 10 So the thing is that when playing a song, a dark background instead of a colored one (based on album art), is displayed.I would like to know if it is possible to replicate this, or if it is just some type of bug. Thanks in ...

  • Visitor
  • Premium Chile iPhone 7 iOS 10   So the thing is that when playing a song, a dark background instead of a colored one (based on album art), is displayed. I would like to know if it is possi...
  • LukeBucholz
  • Newbie
  • 3183 Views
  • 2 replies
  • 0 likes
  • 3183 Views
  • 2 replies
  • 0 likes

Superuser Contribution Notifications for new podcast episodes

Currently using an iPhone X and have the most recent version of the app. My friend who has the same model phone showed me a new feature whereby you can get push notifications when a new episode of a podcast you follow drops. However, this feature doe...

  • Casual Listener
  • Currently using an iPhone X and have the most recent version of the app.  My friend who has the same model phone showed me a new feature whereby you can get push notifications when a new episode...
  • RandyInLA
  • Visitor
  • 19349 Views
  • 20 replies
  • 14 likes
  • 19349 Views
  • 20 replies
  • 14 likes

whenever i’m connected to my alexa, i get a pop up telling me i’m connected every few seconds

as the title says, whenever i’m connected to alexa on my iphone, i get a pop up in the middle of the screen every few seconds telling me that i’m connected, and it’s incredibly annoying. anyone know why?

  • Newbie
  • as the title says, whenever i’m connected to alexa on my iphone, i get a pop up in the middle of the screen every few seconds telling me that i’m connected, and it’s incredibly annoying. anyone know ...
  • 104 Views
  • 0 replies
  • 1 likes
  • 104 Views
  • 0 replies
  • 1 likes