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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138406 Views

503 replies

108 likes

  • 138406 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97640 Views

19 replies

38 likes

  • 97640 Views
  • 19 replies
  • 38 likes

Superuser Contribution Earbud gesture bug while changing playback speed

PlanPremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 16.1.2App Version8.7.94.551 My Question or IssueMy earbuds have gesture control. A single tap pauses and plays the current title. When I change the playback speed to any other than 1x this g...

Regular

Plan Premium Country Germany Device iPhone 12 Operating System iOS 16.1.2 App Version 8.7.94.551   My Question or Issue My earbuds have gesture control. A single tap pauses and plays...

Eni

Moderator

566 Views

3 replies

0 likes

  • 566 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Title Disappearing

PlanPremiumCountryCanadaDeviceiPhone Xs My Question or IssueFor the past few months, whenever I have created a new playlist, the playlist title is sometimes missing from the "Your Library" tab of the Spotify app. For example, I create monthly playlis...

Casual Listener

Plan Premium Country Canada Device iPhone Xs   My Question or Issue For the past few months, whenever I have created a new playlist, the playlist title is sometimes missing from the "You...

Chrismix1

Visitor

13620 Views

12 replies

0 likes

iOS
Playlist Titles
  • 13620 Views
  • 12 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] Adding albums to playlists

I find it quite annoying that in order to add an album to a playlist you have to individually do it instead of being able to add all the songs at once like you used to be able to do

Visitor

I find it quite annoying that in order to add an album to a playlist you have to individually do it instead of being able to add all the songs at once like you used to be able to do 

Eni

Moderator

403 Views

1 replies

0 likes

iOS
Playlists
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Filters not displaying for songs

My filters have disappeared from playlists. I have completed the steps to clear the cache and uninstall but the issue is still persisting

Visitor

My filters have disappeared from playlists. I have completed the steps to clear the cache and uninstall but the issue is still persisting

kaworu_bloodpaw

Roadie

388 Views

2 replies

1 likes

  • 388 Views
  • 2 replies
  • 1 likes

Superuser Contribution Entire listening session clearing suddenly

PlanPremiumDeviceiPhone 12Operating SystemiOS 12 My Question or IssueI have been using Spotify for years, and a strange problem has just started happening. I'm used to scrolling through the Next From: Liked Songs list during my listening session and ...

Casual Listener

Plan Premium Device iPhone 12 Operating System iOS 12   My Question or Issue I have been using Spotify for years, and a strange problem has just started happening. I'm used to scrolling ...

Lyubka

Moderator

413 Views

1 replies

0 likes

Other
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads not visible on Apple Watch SE

PlanPremiumCountryUSA DeviceApple Watch SE My Question or IssueI just bought a new apple watch SE the other day. The watch and my phone are completely up to date and so is the spotify app. For some reason, on my watch, the app does not show "Downlaod...

Newbie

Plan Premium Country USA   Device Apple Watch SE   My Question or Issue I just bought a new apple watch SE the other day. The watch and my phone are completely up to date and so is...

Jules_brown92

Visitor

9902 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Share friend blend links are web player instead of open.spotify for mobile

Ie. in iMessage blend links don't show album cover or the play button but songs outside the blend playlist do

Visitor

Ie. in iMessage blend links don't show album cover or the play button but songs outside the blend playlist do

Eni

Moderator

881 Views

1 replies

0 likes

  • 881 Views
  • 1 replies
  • 0 likes

New AirPods Pro do not connect to call while listening to spotify

PlanPremiumCountryGermanyDeviceIphoneMy Question or IssueWhen I receive and accept a call while listening to music on Spotify with the new AirPods Pro, the music stops but the AirPods do not connect to the call or only do so on one side and the perso...

Visitor

Plan Premium Country Germany Device Iphone My Question or Issue When I receive and accept a call while listening to music on Spotify with the new AirPods Pro, the music stops but the AirPods d...

ToolboxT

Roadie

1049 Views

1 replies

0 likes

  • 1049 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution radio option on ios

hey . i just bought today the iphone 14 pro max , and decided to try spotify.for some wierd reason , i cant find the "radion button" whenever i click the 3 dots... this option works on my PC and i cant find it on my phone

Casual Listener

hey . i just bought today the iphone 14 pro max , and decided to try spotify. for some wierd reason , i cant find the "radion button" whenever i click the 3 dots... this option works on my PC and ...

Eni

Moderator

550 Views

2 replies

0 likes

  • 550 Views
  • 2 replies
  • 0 likes

Assinatura gratuita

Paguei mas ainda passa propaganda e fala que assinatura gratuita. Paguei 19,90

Visitor

Paguei mas ainda passa propaganda e fala que assinatura gratuita. Paguei 19,90

Bittencourt

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution When using Connect I can't turn on/off Canvas

DeviceiPhone XrOperating SystemiOS 16.2 My Question or IssueWhen playing over Spotify Connect I want to be able to turn on and off Canvas, but since it's within the Playback settings which are completely inaccessible when using Connect I can't. I und...

Music Fan

Device iPhone Xr Operating System iOS 16.2   My Question or Issue When playing over Spotify Connect I want to be able to turn on and off Canvas, but since it's within the Playback settings...

Dian

Spotify Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to disconnect Google Maps from Spotify?

How to disconnect Google Maps from Spotify? (iPhone) I want to undo the connection shown in the attached screenshot.

Casual Listener

How to disconnect Google Maps from Spotify?  (iPhone)   I want to undo the connection shown in the attached screenshot.

AdrianaLFarina

Visitor

37355 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

Superuser Contribution Favoriten sind weg/Favorites are gone

Meine Lieblingssongs, die ich seit über 5 Jahren sammle, sind einfach weg. Ich habe mich ab- und wieder angemeldet, die App deinstalliert und wieder neu runtergeladen, aber es hilft nichts. Was kann ich tun?/my favorites folder which i have been fill...

Visitor

Meine Lieblingssongs, die ich seit über 5 Jahren sammle, sind einfach weg. Ich habe mich ab- und wieder angemeldet, die App deinstalliert und wieder neu runtergeladen, aber es hilft nichts. Was kann ...

AlejaR

Moderator

427 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Podcast sort criteria lost after leaving screen

Whenever I set podcast sort order and filter played/unplayed. If I leave the show and go back in then what I set is lost.a capture of the problemhttps://imgur.com/a/o3NgpCMiOS 16.2Spotify 8.7.92.521I have tried to clear cache.

Casual Listener

Whenever I set podcast sort order and filter played/unplayed. If I leave the show and go back in then what I set is lost. a capture of the problem https://imgur.com/a/o3NgpCM iOS 16.2 Spoti...

Alex

Spotify Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Requiero de un reembolso ya que el modo offline no está funcionando

Me gustaría un reembolso ya que he tenido este problema durante al menos los últimos 3 meses y no ha habido ninguna respuesta o solución al respecto, yo pago Spotify por esta modalidad y si no funciona será mejor que me hagan la devolución de mi dine...

Casual Listener

Me gustaría un reembolso ya que he tenido este problema durante al menos los últimos 3 meses y no ha habido ninguna respuesta o solución al respecto, yo pago Spotify por esta modalidad y si no funcio...

Jose_M

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution After hearting/liking a song in a playlist, the subsequent played song(s) show as “liked”

After hearting/liking a song in a playlist (ie discover weekly), any subsequent played song(s) show as “hearted/liked” in the UI. Upon clicking the already filled in heart to “unlike”, a UI message appears indicating that song is now added to “liked ...

Regular

After hearting/liking a song in a playlist (ie discover weekly), any subsequent played song(s) show as “hearted/liked” in the UI. Upon clicking the already filled in heart to “unlike”, a UI message a...

Yordan

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Can not give spotify app access to local network

Device: iPhoneOperating System: iOS 16.2 In the Spotify app settings (in the iOS setting app) I can not see the option to allow the Spotify app to access the lokal network. Also in the iOS settings app via privacy -> local network I do not see the sp...

Casual Listener

Device: iPhone Operating System: iOS 16.2   In the Spotify app settings (in the iOS setting app) I can not see the option to allow the Spotify app to access the lokal network. Also in the iOS...

Lucky10

Casual Listener

3189 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

i hate the update

PlanPremiumCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue i’ve had my spotify premium for several months now, probably just before summer of 2018, and my layout has always been square-like; there was a “+” and check button to ad...

Casual Listener

Plan Premium Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  i’ve had my spotify premium for several months now, probably just before summer of 2...

user-removed

Not applicable

2627 Views

7 replies

9 likes

  • 2627 Views
  • 7 replies
  • 9 likes

I hate the new Spotify. Please change it back.

...at least until it's ready for use. Signed, The entire Spotify community

Regular

...at least until it's ready for use.   Signed,   The entire Spotify community

user-removed

Not applicable

3605 Views

14 replies

24 likes

  • 3605 Views
  • 14 replies
  • 24 likes