Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73847 Views
  • 16 replies
  • 37 likes
  • 73847 Views
  • 16 replies
  • 37 likes

Superuser Contribution Can we please add an option to stop the queue from adding things I don't explicitly add?

PlanPremiumCountry USADeviceLaptopOperating SystemWin 10 I cannot get my queue to stop repopulating from playlist radio or wherever else. This disables shuffle. I have no idea how it began becaue I always use shuffle and never use the queue directly....

  • Newbie
  •   Plan Premium Country  USA Device Laptop Operating System Win 10   I cannot get my queue to stop repopulating from playlist radio or wherever else. This disables shuffle. I ...
  • AlejaR
  • Moderator
  • 1058 Views
  • 3 replies
  • 1 likes
  • 1058 Views
  • 3 replies
  • 1 likes

Superuser Contribution Offline Podcast episode downloads every two days again

Hi,I've a premium account and use Spotify with the iPhone app.A podcast with ads download offline episodes every two days. It seems to affect the podcast with ads before and after the episode only. Episodes of other podcasts does not download again.I...

  • Casual Listener
  • Hi, I've a premium account and use Spotify with the iPhone app. A podcast with ads download offline episodes every two days. It seems to affect the podcast with ads before and after the episode...
  • Kiril
  • Moderator
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle feature not working

I have a premium account. I can’t enable shuffle to my liked songs while “Enhanced” mode is turned on. I can’t even click the icon when I do, it automatically reverts to playing songs in order.

  • Casual Listener
  • I have a premium account. I can’t enable shuffle to my liked songs while “Enhanced” mode is turned on. I can’t even click the icon when I do, it automatically reverts to playing songs in order.
  • BigToad
  • Casual Listener
  • 536 Views
  • 6 replies
  • 2 likes
  • 536 Views
  • 6 replies
  • 2 likes

Superuser Contribution Recent updates killed now playing (if playback is on other device)

PlanPremiumCountryGermany Device(iPhone 12 Pro Max / Windows) Operating System(IOS fully patched / Windows 11 fully patched) My Question or Issue When playing on a remote device (my windows 11 Computer in this case), the now playing widget is not sho...

  • Regular
  • Plan Premium Country Germany    Device (iPhone 12 Pro Max / Windows)   Operating System (IOS fully patched / Windows 11 fully patched)   My Question or Issue   W...
  • MihailY
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify iPhone not able to connect to spotify group

PlanPremiumCountryNLDeviceiPhone 13Operating SystemiOS 16.1.1 (but also on 15.x)My Question or IssueSince a few iphone app versions, the iphone app refuses to connect to a chromecast speaker group. It does connect to the individual chromecasts. The g...

  • Casual Listener
  • Plan Premium Country NL Device iPhone 13 Operating System iOS 16.1.1 (but also on 15.x) My Question or Issue Since a few iphone app versions, the iphone app refuses to connect to a chromecas...
  • OscarDC
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • iphone
    speaker groups
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle doesnt work in car!?!?

PlanPremiumCountryCanada DeviceIphone 11 Pro Operating SystemiOS 13.3.1 My Question or Issue Been reading up on this and cannot understand why an app with 100M+ users is unable to sort a simple shuffle function? My playlist has more than a 100 songs ...

  • Newbie
  • Plan Premium Country Canada   Device Iphone 11 Pro   Operating System iOS 13.3.1   My Question or Issue   Been reading up on this and cannot understand why an app wit...
  • OscarDC
  • Moderator
  • 457 Views
  • 2 replies
  • 1 likes
  • 457 Views
  • 2 replies
  • 1 likes

Superuser Contribution Currently playing song not showing/syncing between iPhone and iMac

Currently playing not showing/syncing between iPhone and iMac. This is an ongoing issue. Currently playing song is seldom displayed/synced correctly. Keep quitting and restarting the iMac app, the song playing on my iPhone is not showing up.Playing m...

  • Roadie
  • Currently playing not showing/syncing between iPhone and iMac.   This is an ongoing issue. Currently playing song is seldom displayed/synced correctly.  Keep quitting and restarting the ...
  • Lyubka
  • Moderator
  • 1938 Views
  • 5 replies
  • 1 likes
  • 1938 Views
  • 5 replies
  • 1 likes

Superuser Contribution Disconnects from MusicCast and Airplay when paused for too long

On my iPhone, when I pause music to go do something else, it disconnects from MusicCast or Airplay if I left it paused for too long. The song I left off on is still there and at the same point when I paused but when I hit play again, it forgot I was ...

  • Regular
  • On my iPhone, when I pause music to go do something else, it disconnects from MusicCast or Airplay if I left it paused for too long. The song I left off on is still there and at the same point when I...
  • Dian
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 1 likes
  • 415 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t play downloaded songs offline with Premium on iPhone

It all started yesterday, i was going to work and as always, i listen offline to my playlist that i downloaded months ago. And when i select the playlist, the green arrow is there but the songs show up dark. And i got a notification saying “this song...

  • Newbie
  • It all started yesterday, i was going to work and as always, i listen offline to my playlist that i downloaded months ago. And when i select the playlist, the green arrow is there but the songs show ...
  • Dian
  • Spotify Legend
  • 1321 Views
  • 5 replies
  • 2 likes
  • 1321 Views
  • 5 replies
  • 2 likes

Superuser Contribution Local files (neither from PC nor iOS) not showing up in the App.

PlanPremiumCountryGermanyDevice(iPhone 11)Operating System(iOS 16.1) My Question or IssueThe songs from my Local Files library on the PC do not show up in the iOS-App anymore.And also after copying files to the iOS file system they still not show up ...

  • Music Fan
  • Plan Premium Country Germany Device (iPhone 11) Operating System (iOS 16.1)   My Question or Issue The songs from my Local Files library on the PC do not show up in the iOS-App anymore...
  • iklemp
  • Music Fan
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution Others playlists

I cant view any of my friends playlists and have tried uninstalling etcPlanFreeCountryUKDeviceiPhone 12 Pro Max Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I cant view any of my friends playlists and have tried uninstalling etc Plan Free Country UK Device iPhone 12 Pro Max  Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nbs...
  • Pow3r1
  • Casual Listener
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes

Superuser Contribution No funciona Spotify en apple watch

No me deja abrir la aplicación de Spotify en mi Apple Watch intentó abrirla para poder entrar e no abre nose porque

  • Newbie
  • No me deja abrir la aplicación de Spotify en mi Apple Watch intentó abrirla para poder entrar e no abre nose porque 
  • Eni
  • Moderator
  • 510 Views
  • 2 replies
  • 1 likes
  • 510 Views
  • 2 replies
  • 1 likes

Superuser Contribution Locally saved mp3s suddenly greyed out

Plan: FamilyDevice iPhone 13 Pro MaxOperating System: iOS My Question or Issue:Suddenly my locally stored songs (i.e. the .mp3 files are saved on my phone via itunes) are appearing as greyed out. I have not touched anything setting-wise, i dont use s...

  • Newbie
  • Plan: Family Device iPhone 13 Pro Max Operating System: iOS   My Question or Issue: Suddenly my locally stored songs (i.e. the .mp3 files are saved on my phone via itunes) are appearing as ...
  • AlejaR
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Adding a playlist to home screen

One of my ideas for Spotify would be...what if you could add a playlist to your home screen on a mobile device?That would come in handy, so you could just tap it and it would being the playlist up. Sorta how you can add a group chat to your home scre...

  • Visitor
  • One of my ideas for Spotify would be... what if you could add a playlist to your home screen on a mobile device? That would come in handy, so you could just tap it and it would being the playlist u...
  • Eldoron
  • Newbie
  • 779 Views
  • 2 replies
  • 0 likes
  • Mobile
    Playlists
  • 779 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Alarm (IOS)

PlanPremiumCountryunited statesDeviceiPhone 6Operating SystemiOS 11My Question or IssueCould you possibly put an alarm built right into the app, so many people could Benefit from this feature. It could shut your music off whenever you set it and you ...

  • Newbie
  • Plan Premium Country united states Device iPhone 6 Operating System iOS 11 My Question or Issue Could you possibly put an alarm built right into the app, so many people could Benefit from ...
  • AlejaR
  • Moderator
  • 77167 Views
  • 7 replies
  • 51 likes
  • 77167 Views
  • 7 replies
  • 51 likes

Superuser Contribution Can‘t add playlists (for example Discover Weekly) as a whole to other playlists

PlanPremiumCountryGermanyDeviceiPhone 13Operating SystemiOS 16.1.1 My Question or IssueI recently switched form an Android phone to an iOS device, and I really miss the option of adding a whole playlist, in my case the „Discover Weekly“ playlist, to ...

  • Visitor
  • Plan Premium Country Germany Device iPhone 13 Operating System iOS 16.1.1   My Question or Issue I recently switched form an Android phone to an iOS device, and I really miss the optio...
  • MihailY
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution AirPlay didn’t work on my iPhone 12 on iOS 16.1.1

PlanPremiumCountryFranceDeviceiPhone 12Operating SystemiOS 16.1.1 My Question or IssueOn iOs 16, AirPlay is not working fine. 3 Time on 1 nothing append. Music is showing as playing but there is no sound. Is there a bug on Spotify or iOS?

  • Casual Listener
  •   Plan Premium Country France Device iPhone 12 Operating System iOS 16.1.1   My Question or Issue On iOs 16, AirPlay is not working fine. 3 Time on 1 nothing append. Music is sho...
  • MihailY
  • Moderator
  • 792 Views
  • 7 replies
  • 0 likes
  • 792 Views
  • 7 replies
  • 0 likes

Superuser Contribution can no longer control music through steering wheel

This has been going on for me for well over a year now, I can play Spotify through my usb cable when it’s plugged into my car but since over a year ago I am unable to use the steering wheel controls to skip a song and the song title no longer display...

  • Music Fan
  • This has been going on for me for well over a year now, I can play Spotify through my usb cable when it’s plugged into my car but since over a year ago I am unable to use the steering wheel controls ...
  • KM8513
  • Newbie
  • 25292 Views
  • 40 replies
  • 5 likes
  • 25292 Views
  • 40 replies
  • 5 likes

Superuser Contribution Google Assistant with Spotify

I'd like to be able to say "Hey Google, play The Beach Boys," and have it cast onto my Sonos speakers. I have everything setup up in my Google home app: my Spotify account, all of the Sonos speakers, etc. But when I speak that request, I get a respon...

  • Casual Listener
  • I'd like to be able to say "Hey Google, play The Beach Boys," and have it cast onto my Sonos speakers.    I have everything setup up in my Google home app: my Spotify account, all of the ...
  • Dian
  • Spotify Legend
  • 2512 Views
  • 3 replies
  • 0 likes
  • Google Assistant
  • 2512 Views
  • 3 replies
  • 0 likes

Superuser Contribution Glitch/bug found??

PlanPremium CountryUnited States DeviceIPhone XR Operating SystemiOS 15.5 My Question or Issuei wasn't sure where to report this, but a few people suggested the community forums so here i am. my spotify has been glitchy as of lately, it will do thing...

  • Casual Listener
  • Plan Premium    Country United States   Device IPhone XR   Operating System iOS 15.5   My Question or Issue i wasn't sure where to report this, but a few people ...
  • OscarDC
  • Moderator
  • 1279 Views
  • 4 replies
  • 0 likes
  • 1279 Views
  • 4 replies
  • 0 likes