Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62245 Views
  • 123 replies
  • 31 likes
  • 62245 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3045 Views
  • 0 replies
  • 4 likes
  • 3045 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11412 Views
  • 8 replies
  • 0 likes
  • 11412 Views
  • 8 replies
  • 0 likes

Song lyrics are not appearing

When I'm listening to music, the lyrics are not showing. All my friends received the update and I did not. PlanPremiumCountryBrazilDeviceIPhone 7Operating SystemiOS 13.5.1

  • Casual Listener
  • When I'm listening to music, the lyrics are not showing. All my friends received the update and I did not.     Plan Premium Country Brazil Device IPhone 7 Operating System iOS 13....
  • Billy-J
  • Spotify Star
  • 566 Views
  • 5 replies
  • 0 likes
  • 566 Views
  • 5 replies
  • 0 likes

Unexpected Error on iOS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCannot log in on Safari. Crashes when i try to go onto the account page. Using IPhone 8 runni...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Cannot ...
  • Puppi61
  • Visitor
  • 578 Views
  • 2 replies
  • 0 likes
  • Login
  • 578 Views
  • 2 replies
  • 0 likes

Why does my public playlist not show up in searches?

I have public playlists, but they aren’t showing up in any searches. Why is that? An example is the below playlist “The Best of Neil Halstead”. There are only 10 playlists related to Neil Halstead, yet my playlist still does not show up in a search f...

  • Visitor
  • I have public playlists, but they aren’t showing up in any searches. Why is that?   An example is the below playlist “The Best of Neil Halstead”. There are only 10 playlists related to Neil Ha...
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

How to access iTunes music on Spotify using an iPad only (No desktop)

Plan: PremiumCountry: USDevice: iPad Pro (2020)Operating System: iOSMy Question or IssueI do not have a desktop computer, only an iPad. How can I access my iTunes music on Spotify with no desktop?

  • Visitor
  • Plan: Premium Country: US Device:  iPad Pro (2020) Operating System:  iOS My Question or Issue I do not have a desktop computer, only an iPad. How can I access my iTunes music on Spo...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Superuser Contribution Saved Albums are Blank

PlanPremiumCountryUSADeviceIphone 7Operating SystemIOS 13.5.1 My Question or IssueSome (not all) of the albums I open up on Spotify on my Iphone are blank (like completely empty). When I reinstall Spotify that fixes it for a bit but the issue soon ap...

  • Visitor
  • Plan Premium Country USA Device Iphone 7 Operating System IOS 13.5.1   My Question or Issue Some (not all) of the albums I open up on Spotify on my Iphone are blank (like completely em...
  • Mario
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution App using data/is online with mobile data despite data for the app being turned off

PlanPremiumCountryGermany DeviceiPhone 11Operating SystemiOS 13.5.1App version8.5.65.787 My Question or IssueI noticed today that the Spotify app has started using mobile data when not on WiFi, despite having turned mobile data off for the app in my ...

  • Newbie
  • Plan Premium Country Germany  Device iPhone 11 Operating System iOS 13.5.1 App version 8.5.65.787   My Question or Issue I noticed today that the Spotify app has started using m...
  • Alex
  • Moderator
  • 359 Views
  • 7 replies
  • 0 likes
  • 359 Views
  • 7 replies
  • 0 likes

Superuser Contribution Songs on Playlists not showing up

PlanFreeCountryUSDeviceiPhone 7Operating SystemiOS 13.6 & iOS 14 Beta My Question or IssueIf I view the contents of a playlist on my phone, only a short preview comes up of the names of the songs in the playlist, but the songs themselves do not show ...

  • Visitor
  • Plan Free Country US Device iPhone 7 Operating System iOS 13.6 & iOS 14 Beta   My Question or Issue If I view the contents of a playlist on my phone, only a short preview comes up ...
  • Mario
  • Moderator
  • 1745 Views
  • 1 replies
  • 0 likes
  • 1745 Views
  • 1 replies
  • 0 likes

Can’t submit Ideas/Suggestions

Hi, my Ideas/Suggestions doesn’t send no matter what I try it says I should fix the highlighted part but there is no highlighted part.

  • Casual Listener
  • Hi, my Ideas/Suggestions doesn’t send no matter what I try it says I should fix the highlighted part but there is no highlighted part.
  • OneByBoo
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics doesn’t Sync with music after reopening Spotify App

When I restart my phone and play music on spotify the Lyrics are in sync with the Music. But after i close my spotify app then open it again the lyrics doesn’t sync with the music PlanPremiumCountryPhilippinesDeviceiPhone 11 ProOperating SystemiOS 13...

  • Casual Listener
  • When I restart my phone and play music on spotify the Lyrics are in sync with the Music. But after i close my spotify app then open it again the lyrics doesn’t sync with the music     &n...
  • Mario
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

URI Scheme with paramater to start Spotify Connect

I've found ways to automatically search for music in an URI Scheme for the iOS app. I haven't been able to find complete documentation about the possibilities, but I would like to start playing on another device with Spotify Connect. What parameter c...

  • Visitor
  • I've found ways to automatically search for music in an URI Scheme for the iOS app.   I haven't been able to find complete documentation about the possibilities, but I would like to start play...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Canvas is gone but all my friends are posting Canvas on IG

PlanPremiumCountryThailandDeviceiPhone XS MaxOperating SystemiOS 13.5.1 My Question or IssueMy Canvas option has been gone for quite a while and I waited for the new update but even the latest update doesn’t seem to fix the problem. I am currently us...

  • Visitor
  • Plan Premium Country Thailand Device iPhone XS Max Operating System iOS 13.5.1   My Question or Issue My Canvas option has been gone for quite a while and I waited for the new update b...
  • Freezybang
  • Newbie
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution spotify ios app wont load images or podcasts

PlanPremium (student)CountryNetherlands (country of account), Switzerland (country of use)DeviceiPhone SE (Gen 6)Operating SystemiOS 12.3.1App version8.5.65.787 My Question or IssueMy Spotify iOS app does not load images or any details of podcasts. I...

  • Casual Listener
  • Plan Premium (student) Country Netherlands (country of account), Switzerland (country of use) Device iPhone SE (Gen 6) Operating System iOS 12.3.1 App version 8.5.65.787   My Question...
  • Mario
  • Moderator
  • 864 Views
  • 3 replies
  • 0 likes
  • Images
    ios app
    Podcasts
  • 864 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading/Liking albums

PlanPremiumCountry DeviceIphone 11Operating SystemiOS 13.5 My Question or IssueWhenever I download music from the album (as in directly selecting the download button), it automatically likes the album. If I unlike the album, then all the music is sud...

  • Regular
  • Plan Premium Country   Device Iphone 11 Operating System iOS 13.5   My Question or Issue Whenever I download music from the album (as in directly selecting the download button), i...
  • Mario
  • Moderator
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Cannot play music now without data or wifi on?

I use to be able to play my music without having my data on in the car and without having to download the music. Now I am not able to do that unless my data is on or connected to Wi-FiPremiumcanada iPhone Xs

  • Casual Listener
  • I use to be able to play my music without having my data on in the car and without having to download the music.   Now I am not able to do that unless my data is on or connected to Wi-Fi...
  • Billy-J
  • Spotify Star
  • 507 Views
  • 5 replies
  • 0 likes
  • 507 Views
  • 5 replies
  • 0 likes

Superuser Contribution Apple Watch streaming using data

Plan - Family PremiumCountry - UKDevice - Apple Watch Series 5 with mobile data My Question or IssueI’m trying stream my playlist using data but Spotify is failing to find my wireless headphones. Work fine with Apple Music and are showing as connecte...

  • Casual Listener
  • Plan - Family Premium Country - UK Device - Apple Watch Series 5 with mobile data     My Question or Issue I’m trying stream my playlist using data but Spotify is failing to find my w...
  • VoidStarfire
  • Casual Listener
  • 1971 Views
  • 5 replies
  • 1 likes
  • 1971 Views
  • 5 replies
  • 1 likes

iPad Spotify – Blank Now Playing screen

PlanPremiumCountryPhilippinesDeviceiPad Mini (2nd Gen)Operating SystemiOS 12.4.6 IssueBug occurs randomly and started happening after the latest update. Only fix is force close app and reopen.

  • Casual Listener
  • Plan Premium Country Philippines Device iPad Mini (2nd Gen) Operating System iOS 12.4.6   Issue Bug occurs randomly and started happening after the latest update. Only fix is force clo...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution content of Liked songs (below artist)

PlanPremiumCountryBelgiumDeviceiPhone XSOperating SystemiOS 13 My Question or IssueIf I search for an artist I see there's a new section below the following button which lists how many songs of this particular artist I've liked. Very cool! But unfort...

  • Music Fan
  • Plan Premium Country Belgium Device iPhone XS Operating System iOS 13   My Question or Issue If I search for an artist I see there's a new section below the following button which list...
  • Mihail
  • Spotify Legend
  • 821 Views
  • 8 replies
  • 0 likes
  • liked songs
  • 821 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Iphone Spotify lyrics?

PlanPremiumCountryCanadaDeviceiPhone 6sMy Question or IssueIs the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there but at that time I also ran out of premium and I bought it again after because...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone  6s My Question or Issue Is the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there bu...
  • Elena
  • Moderator
  • 1445 Views
  • 3 replies
  • 0 likes
  • 1445 Views
  • 3 replies
  • 0 likes

Superuser Contribution my music keeps stopping playing

hi, i have a spotify free acc and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i open my ipad, it goes straight to the home screen instead o...

  • Casual Listener
  • hi, i have a spotify free acc  and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i op...
  • Mario
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Apple watch cannot install Spotify

Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the application cannot be resolved after many updates.

  • Visitor
  • Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the appl...
  • 501 Views
  • 0 replies
  • 0 likes
  • Apple Watch Spotify
  • 501 Views
  • 0 replies
  • 0 likes