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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398808 Views
  • 879 replies
  • 326 likes
  • 398808 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78803 Views
  • 124 replies
  • 32 likes
  • 78803 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18048 Views
  • 8 replies
  • 0 likes
  • 18048 Views
  • 8 replies
  • 0 likes

Solved!! Apple Watch App with Offline Playlists

Hey Guys, pls tell us about your plans for publishing an stand alone App for the Apple Watch. I‘d like to go running only with my Apple Watch and bluetooth Headphones, listen to Offline Playlists, so i can leave my Phone at home. Pls tell us, so we c...

  • Regular
  • Hey Guys,   pls tell us about your plans for publishing an stand alone App for the Apple Watch.   I‘d like to go running only with my Apple Watch and bluetooth Headphones, listen to Off...
  • MattSuda
  • Spotify Star
  • 2329 Views
  • 3 replies
  • 13 likes
  • Apple Watch
    Download Playlists
    Jogging
    offline
    Running
    Spotify
    without phone
  • 2329 Views
  • 3 replies
  • 13 likes

Solved!! Spotify app starts automatically on Apple Watch

Hello,I use Spotify app on my Apple Watch and every time I start listening to music on Spotify on my iPhone, the Spotify app on my Apple watch starts automatically and appears on the main screen.Is there an option to disable this functionality? Thank...

  • Casual Listener
  • Hello, I use Spotify app on my Apple Watch and every time I start listening to music on Spotify on my iPhone, the Spotify app on my Apple watch starts automatically and appears on the main screen. ...
  • MattSuda
  • Spotify Star
  • 7519 Views
  • 1 replies
  • 15 likes
  • 7519 Views
  • 1 replies
  • 15 likes

Spotify on Apple Watch 2019

PlanPremium CountryAll DeviceApple Watch My Question or IssueGiven the capabilities of Apple Watch 3 and beyond, and given the ability of competing Apple Watch apps (e.g. Apple Music & Audible) Spotify app must be able to download music (say an Apple...

  • Newbie
  • Plan Premium   Country All   Device Apple Watch   My Question or Issue Given the capabilities of Apple Watch 3 and beyond, and given the ability of competing Apple Watch apps...
  • MattSuda
  • Spotify Star
  • 1214 Views
  • 2 replies
  • 15 likes
  • Apple Watch
    Offline Access
  • 1214 Views
  • 2 replies
  • 15 likes

Spotify on AppleWatch

Hello all, So basically, I own an AppleWatch, and installed the Spotify application on it. I noticed once that the sound volume level isn’t synchronized between my phone and the level on the app, causing sometimes some disturbances. E.g. while wearin...

  • Visitor
  • Hello all,   So basically, I own an AppleWatch, and installed the Spotify application on it. I noticed once that the sound volume level isn’t synchronized between my phone and the level on the...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Superuser Contribution New iPhone and previously playable playlists no longer work.

Premium. iPhone SE 2020 running 14.5 / MacBook running 10.14.6 Problem: Upgraded to new iPhone and previously playable playlists no longer work. -- On the iPhone: At the top of the playlist it says 203 hr 33m. The songs are listed, but only about 10%...

  • Regular
  • Premium. iPhone SE 2020 running 14.5 / MacBook running 10.14.6   Problem: Upgraded to new iPhone and previously playable playlists no longer work.   -- On the iPhone: At the top of the ...
  • Mihail
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Not Playing On iPhone 12 Lock Screen

Plan PremiumCountryUSADeviceiPhone 12 MiniOperating SystemiOS My Question or IssueWhen I start to listen to a playlist in the app and then my phone "times out" and the phone locks and I have the music controls on the lock screen, if I skip to the nex...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12 Mini Operating System iOS   My Question or Issue When I start to listen to a playlist in the app and then my phone "times out" and the pho...
  • Jeremy
  • Spotify
  • 733 Views
  • 3 replies
  • 0 likes
  • 733 Views
  • 3 replies
  • 0 likes

Dot Menu inaccessible on iPhone SE

PlanPremiumCountryUsa Device(iPhone SE)Operating System14.5.1 i can’t access the menu forplaylist bc it’s partially hidden by the play button. The “enhance” button is pushing it to the right. I can see 2 dots but not access.

  • Newbie
  • Plan Premium Country Usa   Device (iPhone SE) Operating System 14.5.1   i can’t access the menu for playlist bc it’s partially hidden by the play button. The “enhance” button is ...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids can’t turn off shuffle

PlanPremiumCountrySwedenDeviceiPhone 11 PROOperating SystemiOS 13.7 My Question or IssueMy kid like to listen to tales in the car, before bedtime etc. But in the Spotify Kids app, we can’t turn off shuffle, so it doesn’t play the tale in order. Is th...

  • Newbie
  • Plan Premium Country Sweden Device iPhone 11 PRO Operating System iOS 13.7   My Question or Issue My kid like to listen to tales in the car, before bedtime etc. But in the Spotify Kids...
  • CarlosE
  • Moderator
  • 1465 Views
  • 3 replies
  • 1 likes
  • kids
    settings
    shuffle
  • 1465 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist on iPhone not the same as on Mac

PremiumUSADevice: iPhone 6s (13.6)Device: MacBook Pro (10.14.6)My Question or Issue When I initially signed up, Spotify must have synched with iTunes and created a sub-menu in playlists called "iTunes", within which is a dropdown than contains playli...

  • Regular
  • Premium USA Device: iPhone 6s (13.6) Device: MacBook Pro (10.14.6) My Question or Issue   When I initially signed up, Spotify must have synched with iTunes and created a sub-menu in playli...
  • CarlosE
  • Moderator
  • 477 Views
  • 6 replies
  • 0 likes
  • 477 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify keeps randomly pausing for no reason on iPhone 11

Hi! This isn’t the first time this has happened to me, as I was able to solve the issue before. But now I can’t solve it. I saw another help post regarding to my topic, but nothing worked. Deleting the app doesn’t work, clearing the cache doesn’t wor...

  • Visitor
  • Hi!   This isn’t the first time this has happened to me, as I was able to solve the issue before.   But now I can’t solve it.   I saw another help post regarding to my topic, but...
  • Ivan
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify can’t open this type of link on this device

My details are below updated. PlanPremiumCountryPakistanDeviceiPhone 6s plusOperating SystemiOS 14.4Spotify version8.6.4.1247My Question or IssueHi, Spotify just recently launched in Pakistan, I can listen to the music but when I try to open JRE(Joe ...

  • Casual Listener
  • My details are below updated.   Plan Premium Country Pakistan Device iPhone 6s plus Operating System iOS 14.4 Spotify version 8.6.4.1247 My Question or Issue Hi, Spotify just recen...
  • Jeremy
  • Spotify
  • 1686 Views
  • 5 replies
  • 2 likes
  • iphone
    iPhone 6s plus
    Spotify can’t open this type of link on this device
  • 1686 Views
  • 5 replies
  • 2 likes

Superuser Contribution How can I command siri to play my liked songs on spotify by not random it??

Help please , Every time I say ‘ hey siri play my like song on spotify ’ it’s will be random. It’s really annoying.. or it’s no way out?!

  • Visitor
  •  Help please , Every time I say ‘ hey siri play my like song on spotify ’ it’s will be random. It’s really annoying.. or it’s no way out?! 😭
  • Eni
  • Moderator
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Album covers reload constantly

I don't have such problem with album covers, instead I see covers are reloading every time I minimize or switch apps. Whats the point to reload album cover, if the track doesn't change? Should I even mention that neither Deezer, nor Apple Music, nor ...

  • Roadie
  • I don't have such problem with album covers, instead I see covers are reloading every time I minimize or switch apps. Whats the point to reload album cover, if the track doesn't change? Should I even...
  • Onewave
  • Roadie
  • 2636 Views
  • 22 replies
  • 0 likes
  • 2636 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs differs between desktop and iOS

PlanPremiumCountrySwedenDeviceiPhone XR Operating SystemiOS 14.6 My Question or IssueI recently added a lot of songs from a playlist to my Liked Songs in the Spotify desktop client. Shortly after, I also liked one song in the iOS client. Now, when I ...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone XR  Operating System iOS 14.6   My Question or Issue I recently added a lot of songs from a playlist to my Liked Songs in the Spotify des...
  • Mihail
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Selecting AirPlay continues playing on iPhone instead of remote speaker

Plan: PremiumCountry: US Device: iPhone 12 ProOperating System iOS: 14.x. Latest. My Question or IssueSelect AirPlay. iPhone shows that AirPlay is selected, however the sound continues out of iPhone device. Spotify shows that it’s playing “on this ip...

  • Casual Listener
  •   Plan: Premium Country: US   Device: iPhone 12 Pro Operating System iOS: 14.x. Latest.    My Question or Issue Select AirPlay. iPhone shows that AirPlay is selected,...
  • Mihail
  • Spotify Legend
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

Explicit Content is not filtered through Siri

PlanPremiumCountryAustraliaDeviceiPhone 8 PlusOperating SystemiOS (14.5.1)Spotify App Version8.6.26.1174 My Question or IssueAs a user of Spotify, I have disabled the Spotify setting "Allow Explicit Content" and I am wanting to ensure either clean ve...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone 8 Plus Operating System iOS (14.5.1) Spotify App Version 8.6.26.1174   My Question or Issue As a user of Spotify, I have disabled the Spo...
  • Awks_Panda
  • Casual Listener
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant find the queue button

PlanFree/PremiumiPhone SEOperating SystemiOS 14 My Question or IssueI looked o the questions page as well as videos to see where the queue button is but I still can't find it.

  • Casual Listener
  • Plan Free/Premium iPhone SE Operating System iOS 14   My Question or Issue I looked o the questions page as well as videos to see where the queue button is but I still can't find it.
  • Alex
  • Moderator
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Solved!! IOS Widget - music player

PlanPremiumCountryIsraelDeviceiPhone 12Operating SystemiOS 14.2 My Question or Issuei moved to IOS after 10 years in Android, i surprised that you create some nice widgets for IOS 14 but the most useful widget not exist,i talking about "player widget...

  • Gig Goer
  • Plan Premium Country Israel Device iPhone 12 Operating System iOS 14.2   My Question or Issue i moved to IOS after 10 years in Android, i surprised that you create some nice widgets fo...
  • Billy-J
  • Spotify Star
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bose sound touch app IOS stoped working

PlanPremiumCountrySwedenDevice(iPhone XsOperating SystemiOS 14 My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. Whenever I select a song, it just stays on the blue screen and nothing ha...

  • Casual Listener
  • Plan Premium Country Sweden Device (iPhone Xs Operating System iOS 14   My Question or Issue I have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch ap...
  • Jeremy
  • Spotify
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify App says I'm listening on one speaker when I'm already listening to a group

PlanPremium (though same issue exists with free plan)CountryUSADeviceiPhone 8, Google Home Mini, Built-in Chromecast, and Chromecast AudiosOperating SystemiOS 13.3.1 My Question or IssueFor years I have had my Google Home account linked to various fr...

  • Visitor
  • Plan Premium (though same issue exists with free plan) Country USA Device iPhone 8, Google Home Mini, Built-in Chromecast, and Chromecast Audios Operating System iOS 13.3.1   My Questio...
  • Mihail
  • Spotify Legend
  • 1542 Views
  • 3 replies
  • 1 likes
  • google
    Speaker group
  • 1542 Views
  • 3 replies
  • 1 likes