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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47693 Views
  • 15 replies
  • 36 likes
  • 47693 Views
  • 15 replies
  • 36 likes

Superuser Contribution HomePod Trouble

PlanPremiumCountryGuatemala DeviceiPhone 11 ProOperating SystemiOS 14.5.1 My Question or IssueHi! I recently got a HomePod Mini. However, when I stream my Spotify songs it usually gets spotty and after a few tracks it stops working altogether, while ...

  • Casual Listener
  • Plan Premium Country Guatemala  Device iPhone 11 Pro Operating System iOS 14.5.1   My Question or Issue Hi! I recently got a HomePod Mini. However, when I stream my Spotify songs ...
  • ilikeapples
  • Newbie
  • 2716 Views
  • 5 replies
  • 0 likes
  • 2716 Views
  • 5 replies
  • 0 likes

“Add to playlist” for albums not showing

Plan PremiumFree/PremiumCountry US Device iPhone 11 and iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 15.6.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe “Add to playlist” function for albums seems to h...

  • Casual Listener
  • Plan Premium Free/Premium Country US   Device iPhone 11 and iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 15.6.1 (iOS 10, Android Oreo, Windows 10,etc...
  • MateusM
  • Spotify Star
  • 386 Views
  • 3 replies
  • 1 likes
  • 386 Views
  • 3 replies
  • 1 likes

Remote group session does not work via mobile network

PlanPremium DuoCountryJapan (using internationally in the UK)DeviceiPhone 13 Pro MaxOperating SystemiOS 15.7 (my friend is on iOS 16)My Question or Issue- iOS App's Remote group session does not work when the host and participants are on the mobile n...

  • Casual Listener
  • Plan Premium Duo Country Japan (using internationally in the UK) Device iPhone 13 Pro Max Operating System iOS 15.7 (my friend is on iOS 16) My Question or Issue - iOS App's Remote group...
  • MateusM
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • iOS
    remote
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution now playing missing from notifications and lockscreen

PlanPremiumCountryUkDeviceiPhone 6s+Operating SystemiOS 15My Question or IssueThe now playing has disappeared from when i pull down my regular notification bar, when i swipe up to the control centre, and the lock screen. I can also no longer control ...

  • Newbie
  •   Plan Premium Country Uk Device iPhone 6s+ Operating System iOS 15 My Question or Issue The now playing has disappeared from when i pull down my regular notification bar, when i swipe...
  • Alex
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play bar stops counting when lyrics are open

I’m listening on a IPhone 13 running iOS 16.02 and when I open lathe lyrics to the song that I’m listening to the new progress bar doesn’t work it just displays the time that the song was at when I opened them.

  • Casual Listener
  • I’m listening on a IPhone 13 running iOS 16.02 and when I open lathe lyrics to the song that I’m listening to the new progress bar doesn’t work it just displays the time that the song was at when I o...
  • Kiril
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution App freezing on first song played on IOS

In the past week the App stays showing the first song selected even when other songs are playing afterwards. This is on an iPhone. I have to totally shut down the App and restart it. It then shows the current song being played. However once this song...

  • Casual Listener
  • In the past week the App stays showing the first song selected even when other songs are playing afterwards. This is on an iPhone. I have to totally shut down the App and restart it. It then shows th...
  • Eni
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Stops playing ever 30 sec

Every time I play any song it stops every 30 seconds

  • Newbie
  • Every time I play any song it stops every 30 seconds
  • ToolboxT
  • Roadie
  • 265 Views
  • 3 replies
  • 1 likes
  • 265 Views
  • 3 replies
  • 1 likes

Superuser Contribution iPhone XR skipping on usb

PlanFree/PremiumCountryUnited States Device(iPhone XROperating System(iOS 16.0.2 My Question or IssueI have 2011 Chrysler 300c, blue tooth is not set up in my vehicle as I have not updated my Uconnect. However I have always been able to plug my phone...

  • Visitor
  •   Plan Free/Premium Country United States  Device (iPhone XR Operating System (iOS 16.0.2   My Question or Issue I have 2011 Chrysler 300c, blue tooth is not set up in my ve...
  • Eni
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not showing on iPhone iOS 16

My Question or Issue i have songs downloaded on my iPhone . I have given all the permissions and local files toggle is ON. But I don’t see my local files on my iPhone kindly help

  • Newbie
  •     My Question or Issue   i have songs downloaded on my iPhone . I have given all the permissions and local files toggle is ON. But I don’t see my local files on my iPhone  ...
  • Yordan
  • Moderator
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume in and out of app being separate

PlanPremiumDeviceiPhone 11 Operating SystemiOS 16 My Question or IssueRecently I’ve noticed the volume in and out of my app isn’t linking up. If I turn the volume to a certain level in the app, if I exit out and change it, when I go back to the app i...

  • Casual Listener
  •   Plan Premium Device iPhone 11  Operating System iOS 16   My Question or Issue Recently I’ve noticed the volume in and out of my app isn’t linking up. If I turn the volume to...
  • WendyP
  • Music Fan
  • 3487 Views
  • 30 replies
  • 3 likes
  • 3487 Views
  • 30 replies
  • 3 likes

Superuser Contribution Album art not displaying on car's infotainment system

PlanPremiumDeviceiPhone 13Operating SystemiOS 15.6 & iOS 15.5 My Question or Issue Hi! So my issues start from the time iOS 15.5 went out. The car's info. system doesn't display the album art anymore (connected by bluetooth to the car). Current song ...

  • Newbie
  • Plan Premium Device iPhone 13 Operating System iOS 15.6 & iOS 15.5   My Question or Issue   Hi! So my issues start from the time iOS 15.5 went out. The car's info. system doesn...
  • KTBH22
  • Visitor
  • 9062 Views
  • 2 replies
  • 1 likes
  • 9062 Views
  • 2 replies
  • 1 likes

Superuser Contribution Why can’t I share lyrics?

Recently found out through a friend that Spotify added a feature to share lyrics to people or social media. I didn’t know about it until she showed me how to do it on her phone. I cannot. I redownloaded the app, went through all settings. I can share...

  • Newbie
  • Recently found out through a friend that Spotify added a feature to share lyrics to people or social media. I didn’t know about it until she showed me how to do it on her phone. I cannot. I redownloa...
  • AlejaR
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not playing on Bluetooth external devices.

I don’t have google home or any other home automation .. just trying to connect to Bluetooth earbuds and other Bluetooth speakers

  • Regular
  • I don’t have google home or any other home automation ..  just trying to connect to Bluetooth earbuds and other Bluetooth speakers
  • OscarDC
  • Moderator
  • 903 Views
  • 3 replies
  • 0 likes
  • 903 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unable to Listen to Local Files on my iPhone

PlanPremiumCountryUnited States of AmericaDeviceiPhone 13 miniOperating SystemiOS 15.7 My Question or IssueI am unable to listen to local files on my iPhone. I have uploaded the songs into Spotify on my laptop, and followed all the steps to have them...

  • Casual Listener
  • Plan Premium Country United States of America Device iPhone 13 mini Operating System iOS 15.7   My Question or Issue I am unable to listen to local files on my iPhone. I have uploaded ...
  • anomunus
  • Newbie
  • 454 Views
  • 2 replies
  • 2 likes
  • 454 Views
  • 2 replies
  • 2 likes

Superuser Contribution Tracks skipping

Premium plan, USA, iPhone 8 running OS16.0.2Tracks keep skipping halfway through the song. At first it was just skipping to different songs on my playlist but now it keeps switching to random meditation music. Additionally, it keeps trying to play on...

  • Newbie
  • Premium plan, USA, iPhone 8 running OS16.0.2 Tracks keep skipping halfway through the song. At first it was just skipping to different songs on my playlist but now it keeps switching to random medit...
  • AlejaR
  • Moderator
  • 220 Views
  • 3 replies
  • 1 likes
  • 220 Views
  • 3 replies
  • 1 likes

Solved!! Pausing with notifications

My Spotify in the iPhone is pausing automatically when a notification come. I didn’t find anywhere how to solve it. What should i do?

  • Visitor
  • My Spotify in the iPhone is pausing automatically when a notification come. I didn’t find anywhere how to solve it. What should i do?
  • Bittencourt
  • Spotify Star
  • 1715 Views
  • 1 replies
  • 0 likes
  • 1715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics appear too small

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 10 My Question or IssueEver since the software upgrade, the lyrics that I see have gone from a normal font to a smaller font.Is there a glitch in the software, or do I need to update a...

  • Regular
  • Plan Premium Country United States Device iPhone XR Operating System iOS 10   My Question or Issue Ever since the software upgrade, the lyrics that I see have gone from a normal font t...
  • unclerk
  • Roadie
  • 1846 Views
  • 4 replies
  • 0 likes
  • 1846 Views
  • 4 replies
  • 0 likes

How do I make Spotify stop playing American music

I don't like Americans. How can I block all of them? I don't want to give them any streaming proceeds, or add to their monthly listeners count.

  • Newbie
  • I don't like Americans. How can I block all of them? I don't want to give them any streaming proceeds, or add to their monthly listeners count.
  • unclerk
  • Roadie
  • 179 Views
  • 1 replies
  • 1 likes
  • 179 Views
  • 1 replies
  • 1 likes

Superuser Contribution Streaming stops after initial song is played.

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOSMy Question or IssueI drive a lot and exercise. I like to just pick a song and start streaming. No time for hitting thumbs up or down. Nor do I save songs to play later, just pick a song and let t...

  • Casual Listener
  • Plan Premium Country US Device iPhone 13 Operating System iOS My Question or Issue I drive a lot and exercise. I like to just pick a song and start streaming. No time for hitting thumbs up o...
  • Lyubka
  • Moderator
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes