[IOS13][Car][USB] not able to skip a song

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[IOS13][Car][USB] not able to skip a song

thobo01
Casual Listener

 

Plan

Premium

Country

Germany

Device

iPhone 11

Operating System

iOS 13

 

My Question or Issue

When my phone is connected to my car via usb I am not able to skip a song. I can start playing Spotify but as soon as I skip a song at the car stereo Spotify stops and the Apple Music app starts playing automatically. I have a Mercedes 2018 model. My iPhone 6s which ist not updated to the latest version both IOS and Spotify works properly.

9 Replies

counting6
Regular

I have been having the same issue with my BMW.  There has been no response from Spotify on any of the threads pertaining to this issue.

the_mime
Newbie

Same here. Ford S-Max. I have tried with Iphone SE, Iphone 8 and Iphone Xr, same thing on all of them. It works fine on my wifes Apple Carplay equipped stereo though.

 

IOS 13.3.1

Spotify 8.5.42

thobo01
Casual Listener

why are we left alone on this problem? not even a single reply from spotify

counting6
Regular
The only response I have seen from Spotify has been to uninstall and
reinstall. We have done that many times. That is not a fix.


SaNi187
Visitor

Did you get a reply from spotify? Same problem, tried with iphone 11, 8 and 6 😤

_suckmyleftone
Casual Listener
I have the same issue on a mercedes a class, happened a year ago and still no solution regarding that, it’s crazy that they don’t update their app so it can works properly!

CarlosE
Moderator
Moderator

Hi folks,

 

Thanks for reaching out to the Community.

 

@_suckmyleftone, just to confirm, when you try to skip a song in Spotify on your car's stereo, does it close Spotify and opens Apple Music? If so, make sure that Spotify is set as the default music player on your phone and on your car's infotainment system.

 

If the issue persists, could you let us know if the same happens when using a different type of connection, like Bluetooth?

 

Keep us posted. We'll be on the lookout.

CarlosEModerator
 
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_suckmyleftone
Casual Listener

Hi, yes I’ve tested to choose Spotify as default with Siri as there is no other option on iPhone but no luck.

the only way to make it work is either with Bluetooth or CarPlay but when I used with cable on the media interface of my Mercedes it doesn’t work at all. 
this issue is been going for almost two years now. 
if i use Deezer or sound class I can skip songs on the media interface. It’s really related to Spotify. Same things happens with other iPhones and other cable. 

Eni
Moderator
Moderator

Hi there @_suckmyleftone

 

Thanks for getting back in touch. 

 

If that's possible, would you mind trying to check if this is happening on Android devices as well while using the USB cable? 

 

On another note, could you send us a video of the issue happening so we can take a closer look? You can send a link to it or attach it using the Insert Video option in the post editor.

 

We'll be on the lookout for your reply.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp
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