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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30130 Views
  • 13 replies
  • 35 likes
  • 30130 Views
  • 13 replies
  • 35 likes

Playlists not syncing

Hi, I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said 'There was a problem with the Spotify server' but didn't give ...

  • Newbie
  • Hi,   I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said ...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

syncing 7th gen ipod nano with spotify

the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any information on that topic online. thank you for your he...

  • Casual Listener
  • the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any info...
  • Goodman
  • Spotify Legend
  • 70453 Views
  • 33 replies
  • 11 likes
  • 70453 Views
  • 33 replies
  • 11 likes

playlist won't play while online with ipod 5

I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I still can't olay playlist??? Please help!!

  • Newbie
  • I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I sti...
  • Peter__
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Purchased premium (not unlimited) and iPad won't recognize but iPhone will. Help?

Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but not on my iPad. I uninstalled and reinstalled spoti...

  • Newbie
  • Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but ...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Track Unavailable on Mobile WITH Premium

I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logging on logging off uninstalling reinstalling changi...

  • Casual Listener
  • I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logg...
  • Loveroftpast
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

too many playlists

Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what to do? Thanks

  • Casual Listener
  • Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what ...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Listen to spotify while using other apps?

Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it to, when I chnage to some other apps. Anny ideas? T...

  • Newbie
  • Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it ...
  • 1776 Views
  • 0 replies
  • 0 likes
  • 1776 Views
  • 0 replies
  • 0 likes

Can't skip to next song

Quite often when I'm using Spotify on my iPhone 5 the buttons för skipping to nxt/previous track turn gray and unusable. Can't use the controls on the lock screen or my headphones neither. I like spotify a lot but feel really crappy to pay for music ...

  • Newbie
  • Quite often when I'm using Spotify on my iPhone 5 the buttons för skipping to nxt/previous track turn gray and unusable. Can't use the controls on the lock screen or my headphones neither.   ...
  • 2166 Views
  • 0 replies
  • 0 likes
  • 2166 Views
  • 0 replies
  • 0 likes

Spotify is not working on my iphone - Stopping songs in the middle, not playing them at all

Hi, I've been having trouble with Spotify all week, I have premium. First, I can get into Spotify, everything looks fine, but then it would stop a song in the middle of it for no reason. Pretty oddly, in one song, it would always happen at the 1:32 m...

  • Visitor
  • Hi,   I've been having trouble with Spotify all week, I have premium.   First, I can get into Spotify, everything looks fine, but then it would stop a song in the middle of it for n...
  • kalidor
  • Newbie
  • 973 Views
  • 4 replies
  • 0 likes
  • 973 Views
  • 4 replies
  • 0 likes

Purchased itunes song wont show on playlist on Spotify

I just signed up for Spotify, so this might be a "newbie" issue. I can see everything from iTunes on Spotify. I purchased one song from iTunes, moved it to a play list in iTunes. When I look on Spotify, it shows nothing in that playlist (the iTunes p...

  • Newbie
  • I just signed up for Spotify, so this might be a "newbie" issue.  I can see everything from iTunes on Spotify.  I purchased one song from iTunes, moved it to a play list in iTunes.  Wh...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

iphone

When I open up Spotify on my iPhone a notice comes up "Track only available online" When I click OK it keeps coming up over and over so I cannot get it to go away. What can I do? This even happens when I am at home and lsupported by WiFi.

  • Newbie
  • When  I open up Spotify on my iPhone a notice comes up "Track only available online" When I click OK it keeps coming up over and over so I cannot get it to go away. What can I do? This even happ...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Phone not showing up in device

I am trying to sync my music to my iphone. I've followed the instructions (same account, same wifi network, etc.) and my phone is not appearing. I've tried with two different computers in two different locations. Please advise.

  • Newbie
  • I am trying to sync my music to my iphone.  I've followed the instructions (same account, same wifi network, etc.) and my phone is not appearing.  I've tried with two different computers in...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Spotify mobile wont play tracks

Ok so I had to restore my ipod and when it did it messed up my mobile spotify library locally. I have been listening to these tracks that are local on my ipod for a while now. However now they are greyed out and tells me to sync. I can listen to them...

  • Casual Listener
  • Ok so I had to restore my ipod and when it did it messed up my mobile spotify library locally. I have been listening to these tracks that are local on my ipod for a while now. However now they are gr...
  • xDysfunct1ona7
  • Casual Listener
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

I can't get premium on my iPhone

I've had a premium account for my laptop for several months. I just got an iphone4s and downloaded the spotify app. I logged in using my Facebook account, just like on my laptop. It says I'm logged in but won't let me do anything but stream radio. It...

  • Newbie
  • I've had a premium account for my laptop for several months. I just got an iphone4s and downloaded the spotify app. I logged in using my Facebook account, just like on my laptop. It says I'm logged i...
  • 319 Views
  • 0 replies
  • 1 likes
  • 319 Views
  • 0 replies
  • 1 likes

Auto update playlist, where did original songs go?

I'm am following a Playlist (3FM) which is automatically updated every week. I've synced the playlist to play it in offline mode. I wonder, where do the songs go which were in the playlist the week before the update? I found out that the songs still ...

  • Newbie
  • I'm am following a Playlist (3FM) which is automatically updated every week. I've synced the playlist to play it in offline mode. I wonder, where do the songs go which were in the playlist ...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Spotify Radio not starting on iPhone

I have a daily issue when using Spotify artist radio on my iPhone (latest iOS version). Typical use case is as follows: - Spotify app is closed but inactive for a few hours (i.e. I see it if I double click on the home button) - When I reopen the app,...

  • Newbie
  • I have a daily issue when using Spotify artist radio on my iPhone (latest iOS version). Typical use case is as follows:   - Spotify app is closed but inactive for a few hours (i.e. I see it ...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Playlist won't sync offline

I used Spotify on my iPhone while I was overseas on wi-fi and I noticed that the new songs I added to my playlists marked as "available offline" weren't syncing. I thought it was just the slow connection so I turned off the offline mode before turnin...

  • Newbie
  • I used Spotify on my iPhone while I was overseas on wi-fi and I noticed that the new songs I added to my playlists marked as "available offline" weren't syncing. I thought it was just the slow connec...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

Playlists won't download completely to iPad or iPhone, many errors...

I'm new to spotify, I received a premium subscription as a Christmas gift and have since been having nothing but trouble with it. The only thing I'm really having issues with is downloading playlists to listen to offline; sometimes it works, most of ...

  • Newbie
  • I'm new to spotify, I received a premium subscription as a Christmas gift and have since been having nothing but trouble with it. The only thing I'm really having issues with is downloading playlists...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Phonecall quality suffers while Spotify is launched?

Hey Guys... ... I´d n phonecall yesterday. So caller pleased my to come closer to mic ´cause of the bad quality of transmissen. I just tryed without any reason and closed spotify (without telling). Then the caller told me, that the quality of transmi...

  • Casual Listener
  • Hey Guys...   ... I´d n phonecall yesterday. So caller pleased my to come closer to mic ´cause of the bad quality of transmissen. I just tryed without any reason and closed spotify (without ...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

No response to Play button on ipad

Spotify works well on my desktop and my ipad works well. For 6 months I have had Spotify on my ipad and normally it works. But sometimes when I 've pressed the play button on Spotify on the ipad nothing happens, either online or offline, as if it wer...

  • Newbie
  • Spotify works well on my desktop and my ipad works well. For 6 months I have had Spotify on my ipad and normally it works. But sometimes when I 've pressed the play button on Spotify on the ipad noth...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes