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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397335 Views
  • 879 replies
  • 326 likes
  • 397335 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78536 Views
  • 124 replies
  • 32 likes
  • 78536 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17934 Views
  • 8 replies
  • 0 likes
  • 17934 Views
  • 8 replies
  • 0 likes

Solved!! BUG? IOS crossfading non-cached tracks

I'm trying to listen to the Armada Stream 40 playlist (Armada Music Stream 40 - Week 26 (June 29th 2012)) on my iPhone 4 using 5-second crossfade. When it encounters a non-cached track right after a jingle it force-quits the app without any warnings....

  • Casual Listener
  • I'm trying to listen to the Armada Stream 40 playlist (Armada Music Stream 40 - Week 26 (June 29th 2012)) on my iPhone 4 using 5-second crossfade. When it encounters a non-cached track right after a ...
  • Bengan
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Always stops after one track

For the last two days or so, whichever playlist I open, playback stops after one track meaning I have to manually start each track. What's going on?!?

  • Casual Listener
  • For the last two days or so, whichever playlist I open, playback stops after one track meaning I have to manually start each track. What's going on?!?
  • lexxfive
  • Casual Listener
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

iPhone doesnt load songs to Offline Playlist

Hey i would like to know that why my iPhone doesnt load all songs that i have at my playlist. So i cant listen most of the songs because it doenst load them What would help?I have the Spotify PremiumAnd Available Offline is switched onHELP?-Rautanen

  • Casual Listener
  • Hey i would like to know that why my iPhone doesnt load all songs that i have at my playlist. So i cant listen most of the songs because it doenst load them 😕 What would help? I have the Spotif...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify App empties my iPhone battery

Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.

  • Casual Listener
  • Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.
  • straagaard
  • Newbie
  • 1801 Views
  • 4 replies
  • 1 likes
  • 1801 Views
  • 4 replies
  • 1 likes

My tracks aren't syncing

I have 3 local tracks I cannot sync to my mobile device. I own these tracks and they are contained within "My Music" folder in my C drive. Another track in the same location synced fine but the other 3 keep coming up with an error on my mobile device...

  • Newbie
  • I have 3 local tracks I cannot sync to my mobile device. I own these tracks and they are contained within "My Music" folder in my C drive. Another track in the same location synced fine but the other...
  • 560 Views
  • 0 replies
  • 0 likes
  • 560 Views
  • 0 replies
  • 0 likes

'What's new' from Spain?

Hello, I love the 'What's New' part of the Spotify app on iphone, but I would like to listen to the 'What's New' version for Spain. I live in the UK and am not sure how to load the 'What's New' for Spain - does anyone know if this is possible?? Thank...

  • Newbie
  • Hello,   I love the 'What's New' part of the Spotify app on iphone, but I would like to listen to the 'What's New' version for Spain. I live in the UK and am not sure how to load the 'What's...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

My playlists are gone!

Hello! When I upgrade my account to Premium I realized that all my playlists are gone! I dont have them on my iPhone or PC. I had a Unlimited acc first but after a while my kredit card was out of date, so I got Spoity Free instead. But now got an iPh...

  • Newbie
  • Hello!   When I upgrade my account to Premium I realized that all my playlists are gone! I dont have them on my iPhone or PC. I had a Unlimited acc first but after a while my kredit card w...
  • meahtenoha
  • Spotify
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

iPhone 4 app crashing on FB log-in

Trying to start the app up on my phone, I choose log-in via Facebook. Facebook app starts up and then crashes This occured today both before and after I upgraded to 5.1.1. Any help is appreciated!

  • Newbie
  • Trying to start the app up on my phone, I choose log-in via Facebook.  Facebook app starts up and then crashes   This occured today both before and after I upgraded to 5.1.1.   Any...
  • chaperzzz
  • Newbie
  • 1453 Views
  • 5 replies
  • 0 likes
  • 1453 Views
  • 5 replies
  • 0 likes

Radio Stations Disappearing

Whenever I close spotify on my iphone 4 and reopen it, all of my radio stations are gone except for the one that was last playing, and sometimes even that one doesn't show up. Is anyone else experiencing this? I was really enjoying the radio feature,...

  • Newbie
  • Whenever I close spotify on my iphone 4 and reopen it, all of my radio stations are gone except for the one that was last playing, and sometimes even that one doesn't show up. Is anyone else experien...
  • MultipleGnat
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Spotify IOS 0.5.2 BUG Heaven

OMG the bugs in this version is insane! It Totally screws up Every Music related tweak such as MusicControlsPro and MusicBanners! It screws up meta data on these tweaks as well and Even on the Stock MediaBar within the Switcher, it will be fine and t...

  • Music Fan
  • OMG the bugs in this version is insane!   It Totally screws up Every Music related tweak such as MusicControlsPro and MusicBanners! It screws up meta data on these tweaks as well and Even on...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

iPad App crash when I open the inbox

Everything works just fine accept for the inbox. The app crashes everytime i want to open the Inbox.

  • Newbie
  • Everything works just fine accept for the inbox. The app crashes everytime i  want to open the Inbox.    
  • 354 Views
  • 0 replies
  • 1 likes
  • 354 Views
  • 0 replies
  • 1 likes

Solved!! Two features that need added/fixed to make iOS app perfect.

1. Lyrics. It needs this like yesterday. 2. When you're starting or stopping a track by doubleclicking the home button (via the lock screen or by way of the multitasking audio control buttons) it has an annoying "Bloop" sound that ruins the audiophil...

  • Casual Listener
  • 1. Lyrics. It needs this like yesterday.   2. When you're starting or stopping a track by doubleclicking the home button (via the lock screen or by way of the multitasking audio control butt...
  • David
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

New songs

If i want spotify to add a song on the search menu what do i need to do?

  • Newbie
  • If i want spotify to add a song on the search menu what do i need to do?
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

Solved!! Spotify works on wifi but WILL NOT connect via AT&T 3G/4G service...

Since yesterday I have not been able to connect to Spotify on the iPhone over 3G/4G. It works just fine when I'm at work or home connected via wifi, but not over the air 3G/4G cell service. I logged off the app, deleted the app and redownloaded it fr...

  • Casual Listener
  • Since yesterday I have not been able to connect to Spotify on the iPhone over 3G/4G. It works just fine when I'm at work or home connected via wifi, but not over the air 3G/4G cell service.  &...
  • LALFAN
  • Casual Listener
  • 6793 Views
  • 1 replies
  • 0 likes
  • 6793 Views
  • 1 replies
  • 0 likes

I changed my facebook password and now my app wont loggin.

It just shows a picture of a bunch of album covers in motion with the apple loading wheel in the middle. After changing my password it said incorrect password then switched to the previouse mentioned screen and has stayed there not giving me the opti...

  • Newbie
  • It just shows a picture of a bunch of album covers in motion with the apple loading wheel in the middle.  After changing my password it said incorrect password then switched to the previouse m...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Download

I need to know how to download music from my comp to my iphone

  • Newbie
  • I need to know how to download music from my comp to my iphone
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Syncing

I've got a problem - when my iphone and PC is connected to the same network, it takes a really long time to sync all my playlists!! Does anyone know why?

  • Newbie
  • I've got a problem - when my iphone and PC is connected to the same network, it takes a really long time to sync all my playlists!! Does anyone know why? 
  • alex24x7
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Deleted "Liked from Radio". How can I get it back??

Hi. I downloaded "Liked from Radio" playlist. Tried to create a new playlist with the same name and (of course) it doesnt work. How can I get this function back? I looked at the community forums and there is no guided solution. Is that ANOTHER spotif...

  • Casual Listener
  • Hi. I downloaded "Liked from Radio" playlist. Tried to create a new playlist with the same name and (of course) it doesnt work.   How can I get this function back? I looked at the community ...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

iPad Sync to Mac

Hi, I have Spotify Premium on my iPad 3 and on my MacBook Pro. I've downloaded some music onto my iPad (not my MacBook). How is it possible to Sync the iPad and the MacBook such that the music currently on the iPad is also available on the MacBook (n...

  • Casual Listener
  • Hi,   I have Spotify Premium on my iPad 3 and on my MacBook Pro. I've downloaded some music onto my iPad (not my MacBook).  How is it possible to Sync the iPad and the MacBook such that...
  • user-removed
  • Not applicable
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes