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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30763 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95486 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293905 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123829 Views

19 replies

38 likes

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Sync while having screen locked. :-)

Hi. Just wonder, is it possible to keep syncing music offline when the screen on the iOS-device is locked as long it is connected to power? I think i read about this on the Spotify-help page after i started using Spotify on my iOS-device.

Regular

Hi.   Just wonder, is it possible to keep syncing music offline when the screen on the iOS-device is locked as long it is connected to power? I think i read about this on the Spotify-help page...

Freffa22

Regular

4388 Views

2 replies

0 likes

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help please

i got spotify premium and have the receipt that was sent to my email but when im trying to listen to a song on my iphone or ipad it says you need premium. i need help

Newbie

i got spotify premium and have the receipt that was sent to my email but when im trying to listen to a song on my iphone or ipad it says you need premium. i need help

Peter__

Community Legend

281 Views

1 replies

0 likes

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Offline playlists will not sync to iPhone 4

HiPlease can you help me, I have been trying for about 2 weeks now to sync my playlists I want made available offline, it has gotten to a point and will not sync anymore. This is not because I have reached 3,333 tracks or am on a 4th device. I pay fo...

Casual Listener

Hi Please can you help me, I have been trying for about 2 weeks now to sync my playlists I want made available offline, it has gotten to a point and will not sync anymore. This is not because I ha...

Vc0302

Casual Listener

515 Views

2 replies

0 likes

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Says I am not a premium user when I am

I payed the 9.99 a month and then it stopped letting me listen to my own playlists. Said I had to be a premuim user which I am. I don't want to listen to the radio I want to listen to my song I downloaded ! HELPPPPP PLEASEEEE

Newbie

I payed the 9.99 a month and then it stopped letting me listen to my own playlists. Said I had to be a premuim user which I am. I don't want to listen to the radio I want to listen to my song I downl...

Peter__

Community Legend

396 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

New IOS update 2/27/13 taken away EQ from the app- also , what's with the recommendations?

I updated the app this morning to the new update and right away when I was in my car I noticed the music didn't sound "right" to me. I went to check if my EQ's had reset after the update and realized I could not bring them back up. Spotify, please FI...

Music Fan

I updated the app this morning to the new update and right away when I was in my car I noticed the music didn't sound "right" to me.   I went to check if my EQ's had reset after the update ...

Fraga

Newbie

1782 Views

4 replies

10 likes

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  • 10 likes

ima premium user got the recipt says my card will be charged but

the problem is i cant play nothing but the radio it says premium users only but radios free i contacted spotify support but they brought me here even after saying dude dont bring me to that site again this question aint even on here im n an ipad 4 wi...

Newbie

the problem is i cant play nothing but the radio it says premium users only but radios free i contacted spotify support but they brought me here even after saying dude dont bring me to that site agai...

Peter__

Community Legend

487 Views

1 replies

0 likes

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  • 1 replies
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Spotify Premium y descargas en IPOD

Buenos dias. Estoy interesado en subscribirme en Spotify Premium, pero tengo una duda. Te permite descargar toda la música de forma ilimitada y poder almcenarla en un dispositivo Ipod? Y esa música, ¿ya es de tu propiedad para siempre? Gracias

Casual Listener

Buenos dias.   Estoy interesado en subscribirme en Spotify Premium, pero tengo una duda. Te permite descargar toda la música de forma ilimitada y poder almcenarla en un dispositivo Ipod? Y esa...

410 Views

0 replies

0 likes

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spotify premium playlists disappear and fail to show as cached on iphone4

Hi, I have been having issues with the offline mobile sync - when I access for the commute each day, my most recently added and offline-synced tracks take a couple of mins to reappear, and when they do, they are no longer cached for offline. Curiousl...

Newbie

Hi, I have been having issues with the offline mobile sync - when I access for the commute each day, my most recently added and offline-synced tracks take a couple of mins to reappear, and when they ...

745 Views

0 replies

1 likes

iphone4 syncing offline
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Solved!! New user - Problem playing music on ipad

I am new to Spotify and have downloaded the app on my ipad. When I go to play music, I get a pop-up which says that I need premium to do that. What am I doing wrong ?

Casual Listener

I am new to Spotify and have downloaded the app on my ipad.  When I go to play music, I get a pop-up which says that I need premium to do that.  What am I doing wrong ?

Bfcmet

Casual Listener

961 Views

2 replies

0 likes

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new user - iphone not picking up premium status

hello, i just signed up for premium online, but when i go to my spotify app on the iphone (even tried logging out and logging back in) it won't recognize that i'm a premium member and allow me to stream on demand. how do i fix this? thanks!

Casual Listener

hello, i just signed up for premium online, but when i go to my spotify app on the iphone (even tried logging out and logging back in) it won't recognize that i'm a premium member and allow me to str...

MichaelJerzak

Composer

1516 Views

7 replies

0 likes

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Solved!! My Premium account is not working on my iPhone!!

I have used the 30 day permium free on my iPhone and it worked. But I sign up for Premium after it is over and it wont let me do it on my App. It still treats it like it is a free account, I cant use the premium features. I hope this isnt a scam, thi...

Casual Listener

I have used the 30 day permium free on my iPhone and it worked. But I sign up for Premium after it is over and it wont let me do it on my App. It still treats it like it is a free account, I cant use...

kboxle9286

Newbie

2496 Views

5 replies

0 likes

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Uso de memoria en iphone.

Solicito ayuda para saber dónde almacena spotify las listas offline en iphone 4 y cómo se puede liberar la memoria en iphone 4.

Newbie

Solicito ayuda para saber dónde almacena spotify las listas offline en iphone 4 y cómo se puede liberar la memoria en iphone 4.

528 Views

0 replies

0 likes

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Premium

Hello, I just signed up for premium and it still says I have "3 hours remaning" for my trial on my phone. Does it take a while for it to change? Here is an image: http://i.imgur.com/FWPt52M.jpg

Newbie

Hello, I just signed up for premium and it still says I have "3 hours remaning" for my trial on my phone. Does it take a while for it to change? Here is an image: http://i.imgur.com/FWPt52M.jpg

Peter__

Community Legend

411 Views

1 replies

0 likes

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Local Files on iPhone 4 don't work properly.

Whenever I listen to local files on my iPhone 4, the song will play fine. However, when the song ends it doesn't go to the next song in the queue, and sometimes it even causes the next song button to become greyed out. It even seems like the song is ...

Newbie

Whenever I listen to local files on my iPhone 4, the song will play fine. However, when the song ends it doesn't go to the next song in the queue, and sometimes it even causes the next song button to...

cwvink

Casual Listener

744 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify telling me I don't have a Premium account?

Hey guys,I have had a Premium account with Spotify since July of 2011. Whenever I attempt to play a song from a playlist that I downloaded for offline use, I get a message saying "Only Premium users can stream on demand." I have tried to log out and ...

Casual Listener

Hey guys, I have had a Premium account with Spotify since July of 2011. Whenever I attempt to play a song from a playlist that I downloaded for offline use, I get a message saying "Only Premium us...

Peter__

Community Legend

3926 Views

6 replies

0 likes

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Update to premium when already paying for premium

I have recently just purchased an iPhone and was using spotify premium fine until today, when I tried to listen to my music it says I need to sign up to premium. It works fine on my iPad still.

Casual Listener

I have recently just purchased an iPhone and was using spotify premium fine until today, when I tried to listen to my music it says I need to sign up to premium. It works fine on my iPad still.

Peter__

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Premium

my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".

Newbie

my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".

Peter__

Community Legend

474 Views

2 replies

0 likes

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  • 2 replies
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**bleep** THIS I PAYED MY MONEY WHERE'S MY PREMIUM?!?!?

Where THE **bleep** IS MY DAM PREMIUM?!? Okay it says I'm a active user of premium. It has took the money out my 10.00$ is gone, but I can use premium on my IPHONE 4 6.0.1?!? Why ?? No I'm not using my face book account I'm using my actual spotify I'...

Music Fan

Where THE **bleep** IS MY DAM PREMIUM?!? Okay it says I'm a active user of premium. It has took the money out my 10.00$ is gone, but I can use premium on my IPHONE 4 6.0.1?!? Why ?? No I'm not using ...

markodor1234

Newbie

2180 Views

13 replies

0 likes

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Solved!! Am I using the 30 day trial?

First I got a 48 hour trial and before it ended I signed up for the free 30 day trial. After I signed up I looked at the subscription status and it said I'm a premium member for only am extra 2 days. So did I ever get my 30 day trial??

Casual Listener

First I got a 48 hour trial and before it ended I signed up for the free 30 day trial. After I signed up I looked at the subscription status and it said I'm a premium member for only am extra 2 days....

Itsluis202

Casual Listener

629 Views

2 replies

0 likes

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Ipod 2 gen not showing under devices

Hi all, I've an Ipod Nano 2gen and it's not showing under devices.I've OSX 10.8.2 and latest version of spotify. I connected the USB after Spotify start and I don't have itunes running.I took care of not having any sync preferences between the ipod a...

Casual Listener

Hi all,   I've an Ipod Nano 2gen and it's not showing under devices. I've OSX 10.8.2 and latest version of spotify.   I connected the USB after Spotify start and I don't have itunes ru...

Gianlu6969

Casual Listener

424 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes