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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397436 Views
  • 879 replies
  • 326 likes
  • 397436 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78575 Views
  • 124 replies
  • 32 likes
  • 78575 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17955 Views
  • 8 replies
  • 0 likes
  • 17955 Views
  • 8 replies
  • 0 likes

Disappearance of my "favorite radio songs" playlist

Hello, Usually, when I listen to a song (with my iPhone) in a radio and i like it, clicking on the "thumb up" icon permits me to save the song in an automatically created playlist called "Favorite radios songs" (I am not sure of the English title of ...

  • Casual Listener
  • Hello,   Usually, when I listen to a song (with my iPhone) in a radio and i like it, clicking on the "thumb up" icon permits me to save the song in an automatically created playlist cal...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Radio not connecting in iPad/iPhone

and I am connected to the internet on both devices, + i am in online mode in both devices, what to do?

  • Music Fan
  • and I am connected to the internet on both devices, +  i am in online mode in both devices, what to do?
  • jimmut
  • Gig Goer
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! facebookErrDomain 10000

Hi there, I wanted to give Spotify Premium a chance but it won't login on my iPhone. I have an iPhone 4S with the latest iOS version. What happens when I try to login via facebook: it switches to the facebook app, loads, switches back to spotify an t...

  • Casual Listener
  • Hi there,   I wanted to give Spotify Premium a chance but it won't login on my iPhone. I have an iPhone 4S with the latest iOS version. What happens when I try to login via facebook: it sw...
  • bdelay
  • Newbie
  • 1789 Views
  • 8 replies
  • 0 likes
  • 1789 Views
  • 8 replies
  • 0 likes

Spotify Premium user: Songs & playlists won't sync. Please help :(

The songs are listed on my playlists but they have not synced. I don't know what else I have to do. I have tried syncing my iphone to the mac, made sure I was on wifi, ???. Any suggestions welcomed!

  • Newbie
  • The songs are listed on my playlists but they have not synced.  I don't know what else I have to do.  I have tried syncing my iphone to the mac, made sure I was on wifi, ???.   Any s...
  • Kyatto
  • Casual Listener
  • 6728 Views
  • 5 replies
  • 4 likes
  • 6728 Views
  • 5 replies
  • 4 likes

clean catch?

How to clean the Spotifys catche files on iOS? After a while the app (and this is a problem with many other apps.. the apps have to do this individually since its not a "empty all" in iOS...) are so large its starting to annoy me and leaving leaving ...

  • Newbie
  • How to clean the Spotifys catche files on iOS?  After a while the app (and this is a problem with many other apps.. the apps have to do this individually since its not a "empty all" in iOS...)...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

offline mode library

Hi at the moment i'm testing the spotify perium so i made a playlist for my iphone, if i'm on the road and don't like to stream. i've got this playlist in the offline mode. but now, if i'm in the offline mode on my phone, there is no library view. am...

  • Casual Listener
  • Hi   at the moment i'm testing the spotify perium so i made a playlist for my iphone, if i'm on the road and don't like to stream. i've got this playlist in the offline mode. but now, if i'm...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Can sync localfiles

I have troubling syncing local files, this problem just accoured one day i didnt do anything odd. - I have tried to resync, uninstalling and reinstall software on both computer and iphone - i have tried to plug phone into computer, (spotify cant find...

  • Newbie
  • I have troubling syncing local files, this problem just accoured one day i didnt do anything odd.   - I have tried to resync, uninstalling and reinstall software on both computer and iphone ...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

upgraded to subscription and still not working?!?

i downloaded the spotify app on my samsung galaxy nexus, ie android platform and after the trial finished i couldnt play my downloaded songs anymore so i upgradsd to spotify unlimited and it still wpuldnt work and ive uninstalled and reinstalled too!...

  • Newbie
  • i downloaded the spotify app on my samsung galaxy nexus, ie android platform and after the trial finished i couldnt play my downloaded songs anymore so i upgradsd to spotify unlimited and it still wp...
  • StevenR
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Question about Spotify and iPod

I had a quick question, I just got the premium service and wanted to put my playlists I created on my computer onto my iPod touch. Now I can listen to the playlists in offline mode through the app but is there a way that I can access those songs in t...

  • Casual Listener
  • I had a quick question, I just got the premium service and wanted to put my playlists I created on my computer onto my iPod touch. Now I can listen to the playlists in offline mode through the app bu...
  • tjb
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

iPad app new version won't stream anymore??

Upgraded to new spotify version on ipad2 and streaming is now woeful!! It takes around 40secs for a song to start streaming. Old version worked fine and was instant. Have tried reinstalling and diff stream setting but it's still rubbish.Please help

  • Newbie
  • Upgraded to new spotify version on ipad2 and streaming is now woeful!! It takes around 40secs for a song to start streaming. Old version worked fine and was instant. Have tried reinstalling and diff ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

lost all my playlists.

Hi. i logged on spotify through Facebook. But the problem is, that all my playlists are gone. I cant remember my loggin name, and when i tell spotify to send me resett pasword mail, i get nothing. So is there two users or one. wil i find my playlist ...

  • Visitor
  • Hi. i logged on spotify through Facebook. But the problem is, that all my playlists are gone. I cant remember my loggin name, and when i tell spotify to send me resett pasword mail, i get nothing. So...
  • MWilliams
  • Newbie
  • 568 Views
  • 3 replies
  • 1 likes
  • 568 Views
  • 3 replies
  • 1 likes

Radio Plays Unrelated Artist!

Made a station based on artist "Dire Straits" then changed to a recommended station for artist "David Guetta". After about 5 songs on the "David Guetta" station it plays a "Dire Straits" song and I acidentally pressed the thumbs up button instead of ...

  • Casual Listener
  • Made a station based on artist "Dire Straits"  then changed to a recommended station for artist "David Guetta".  After about 5 songs on the  "David Guetta" station it plays a "Dire Str...
  • 283 Views
  • 0 replies
  • 3 likes
  • 283 Views
  • 0 replies
  • 3 likes

Launch Center Pro URL scheme

Could the Spotify devs hook up with the Launch Center devs to support their URL shortcut schemes? I'd love to be able to jump directly to playlists or search (or whatever) with minimal clicks from my home screen.

  • Casual Listener
  • Could the Spotify devs hook up with the Launch Center devs to support their URL shortcut schemes? I'd love to be able to jump directly to playlists or search (or whatever) with minimal clicks from my...
  • Francois
  • Newbie
  • 1613 Views
  • 1 replies
  • 4 likes
  • 1613 Views
  • 1 replies
  • 4 likes

Offline mode and data charges

When I use Spotify in offline mode on my Iphone 4s while I am away from my wireless network, is the app utilizing my 4g network and being charged against my data plan? Thanks

  • Newbie
  • When I use Spotify in offline mode on my Iphone 4s while I am away from my wireless network, is the app utilizing my 4g network and being charged against my data plan?  Thank...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

struggling to log in via wifi

we are struggling to log in with iphone or ipod touch. We used to be able to .. the username and password are correct but when its via tha wifi it wont log in. When I turn wifi off it accepts the username and password... help please as we cant get us...

  • Newbie
  • we are struggling to log in with iphone or ipod touch. We used to be able to .. the username and password are correct but when its via tha wifi it wont log in. When I turn wifi off it accepts the use...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Help ordering playlist on my iphone

On the spotify app on my phjne, none of my playlists are in a particular order, Is the only way to reorder them to drag each song 1 by 1? Like I would like my playlists to be alphabetical but I don't know how.

  • Casual Listener
  • On the spotify app on my phjne, none of my playlists are in a particular order, Is the only way to reorder them to drag each song 1 by 1? Like I would like my playlists to be alphabetical but I don't...
  • schpuns
  • Newbie
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

losing sync data after app update

After I had updated the spotify app (as suggested by the app store) all my downloaded playlists became unsychronized. The message said "you already have 3 devices using Spotify ofline". This is not true, the iphone is my only device. Very frustrating...

  • Newbie
  • After I had updated the spotify app (as suggested by the app store) all my downloaded playlists became unsychronized. The message said "you already have 3 devices using Spotify ofline". This is not t...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Why does Spotify want access to my email adress??

Hi there, I have one question: Since a few days Spotify always asks for access to my email adress (via Facebook). On the computer I can simply click the X and it disappears. But on my iPhone I can't do it. Why does Spotify want access to my email adr...

  • Newbie
  • Hi there,   I have one question: Since a few days Spotify always asks for access to my email adress (via Facebook). On the computer I can simply click the X and it disappears. But on my iPho...
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

Radio idle function on Premium/Free accounts

I do not think the radio should stop streaming or become deactivated after 10 minutes of being idle. I think the app should first detect if the account is premium and at that point turn off the disconnect/idle function. If we are paying, what is the ...

  • Newbie
  • I do not think the radio should stop streaming or become deactivated after 10 minutes of being idle. I think the app should first detect if the account is premium and at that point turn off the disco...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes