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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36044 Views
  • 15 replies
  • 36 likes
  • 36044 Views
  • 15 replies
  • 36 likes

Solved!! Syncing iPhone and Local Tracks - offline play

I keep getting this orange exclamation point when I try to sync a couple of songs in a new playlist. When I add other songs it syncs fine. It's just these couple of songs which are local tracks and are in the accepted format. This is very strange. Th...

  • Newbie
  • I keep getting this orange exclamation point when I try to sync a couple of songs in a new playlist. When I add other songs it syncs fine. It's just these couple of songs which are local tracks and a...
  • Ccowboyy
  • Newbie
  • 5260 Views
  • 5 replies
  • 0 likes
  • 5260 Views
  • 5 replies
  • 0 likes

Solved!! iPhone 5, search results disappear

iPhone 5, search tab, when searching if I scroll down to fast on results, all shown results disappear !

  • Casual Listener
  • iPhone 5, search tab,  when searching if I scroll down to fast on results, all shown results disappear !
  • eyekeyshoe
  • Gig Goer
  • 2625 Views
  • 31 replies
  • 4 likes
  • 2625 Views
  • 31 replies
  • 4 likes

bought premium and now i cant get it on my phone

I bought premium with the intent of using it on my phone, it still does not allow for any access to my playlists. I have logged in and out, reinstalled the app and nothing has worked welp

  • Newbie
  • I bought premium with the intent of using it on my phone, it still does not allow for any access to my playlists. I have logged in and out, reinstalled the app and nothing has worked welp 😞
  • David
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

30 day premium trial on iPhone

Hello, I just signed up (on my work desktop) for the free 30-day premium trial. When I attempt to access playlists (on my iPhone) that have been inboxed to me, I receive a message asking me to upgrade to premium status. What shall I do? How do I acce...

  • Newbie
  • Hello,   I just signed up (on my work desktop) for the free 30-day premium trial.  When I attempt to access playlists (on my iPhone) that have been inboxed to me, I receive a message as...
  • David
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Offline playlists start syncing, then fail. ANNOYING!

I have an iPhone 4, trying to sync offline playlists. It works for a few songs, then fails. The "Syncing X out of X tracks" disappears. If I try restarting the app, it appears then disappears. Really annoying me, as I want to move away from music on ...

  • Newbie
  • I have an iPhone 4, trying to sync offline playlists.   It works for a few songs, then fails. The "Syncing X out of X tracks" disappears. If I try restarting the app, it appears then disappe...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Play list will not load on iphone

I recently signed up for premium. I cant get my playlist from the PC to appear on the iphone. I have reloaded spotify app on PC and phone several times and rebooted the iphone but nothing... what gives?

  • Newbie
  • I recently signed up for premium.  I cant get my playlist from the PC to appear on the iphone.  I have reloaded spotify app on PC and phone several times and rebooted the iphone but nothing...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

premium

i just got the free 30 day trial on spotify premium and i can listen to my playlist but soesnt let me stream on my iphone can some help me please?

  • Newbie
  • i just got the free 30 day trial on spotify premium and i can listen to my playlist but soesnt let me stream on my iphone can some help me please?
  • Peter__
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

I can't listen to spotify on my phone

I bought spotify premium and I want to listen to it on my galaxy s 3, but it says I need to get premium, even though I have it. Why won't it wotk?

  • Newbie
  • I bought spotify premium and I want to listen to it on my galaxy s 3, but it says I need to get premium, even though I have it. Why won't it wotk?
  • Peter__
  • Community Legend
  • 1641 Views
  • 1 replies
  • 1 likes
  • 1641 Views
  • 1 replies
  • 1 likes

Premium has stopped working on my iPod but not iPad

I have Spotify premium on both my iPod and iPad and though my iPad is fine, every time I try to play a song on my iPod it plays for a minute then stops? I've tried uninstalling then reinstalling and still nothing. Any help would be fab!

  • Newbie
  • I have Spotify premium on both my iPod and iPad and though my iPad is fine, every time I try to play a song on my iPod it plays for a minute then stops? I've tried uninstalling then reinstalling and ...
  • Peter__
  • Community Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

syncing songs on my iPhone...

hello all, I'm a premium subscriber and my iPhone won't sync anymore than 96 songs on any playlists... according to the website you can have over 3000 songs synced and I don't havenearly that many local tracks so it's not that. I've deleted and reins...

  • Newbie
  • hello all,   I'm a premium subscriber and my iPhone won't sync anymore than 96 songs on any playlists... according to the website you can have over 3000 songs synced and I don't havenearly t...
  • Peter__
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Slow syncing on iPhone 5

I am having problems with my iPhone 5 syncing over wifi or USB. I have been syncing 1 playlist of 1200 songs over wifi and it has taken over 1 day to sync just over 400 songs, I have the app open looking at it & screen lock off so its not pausing dur...

  • Newbie
  • I am having problems with my iPhone 5 syncing over wifi or USB. I have been syncing 1 playlist of 1200 songs over wifi and it has taken over 1 day to sync just over 400 songs, I have the app open lo...
  • Peter__
  • Community Legend
  • 1817 Views
  • 1 replies
  • 0 likes
  • 1817 Views
  • 1 replies
  • 0 likes

iPhone/iPad won't connect to Spotify

Why won't my iPhone or iPad show up in the Devices list on Spotify? I am operating my laptop and my iPhone/iPad on the same Wi-Fi network and have no Firewall restrictions in place (running Windows 7 64-bit)Please, please, please can someone help me ...

  • Casual Listener
  • Why won't my iPhone or iPad show up in the Devices list on Spotify? I am operating my laptop and my iPhone/iPad on the same Wi-Fi network and have no Firewall restrictions in place (running Windows 7...
  • thrymson
  • Newbie
  • 7538 Views
  • 7 replies
  • 0 likes
  • 7538 Views
  • 7 replies
  • 0 likes

Local files out of order

Hello all, I'm syncing some local files from Spotify on Macbook Pro (late 2007 running Mountain Lion and the latest Spotify version) to my iPod Touch (running IOS 6.0.1 and latest Spotify). I can get the tunes from iTunes to Spotify on my Mac and the...

  • Newbie
  • Hello all,   I'm syncing some local files from Spotify on Macbook Pro (late 2007 running Mountain Lion and the latest Spotify version) to my iPod Touch (running IOS 6.0.1 and latest Spotify)...
  • penkwin
  • Casual Listener
  • 1080 Views
  • 2 replies
  • 1 likes
  • 1080 Views
  • 2 replies
  • 1 likes

Solved!! ipod gets stuck

I need one of you knuckle heads from spotify to fix my ipod problems with your service. I was able to listen to streaming perfectly for a while. Now after one song on my ipod, it stops streaming. hmmm. works on my laptop and everywhere else probably ...

  • Casual Listener
  • I need one of you knuckle heads from spotify to fix my ipod problems with your service. I was able to listen to streaming perfectly for a while. Now after one song on my ipod, it stops streaming. hmm...
  • aarone
  • Casual Listener
  • 905 Views
  • 3 replies
  • 0 likes
  • 905 Views
  • 3 replies
  • 0 likes

Commercials cause lost connection in 2012 civic

When iPhone 5 connected through USB in 2012 civic I get an "unsupported" message everytime a commercial plays. I have to disconnect the phone and wait for the commercial to finish before I can plug it back in. Any fix for this? Am I the only one? Can...

  • Newbie
  • When iPhone 5 connected through USB in 2012 civic I get an "unsupported" message everytime a commercial plays. I have to disconnect the phone and wait for the commercial to finish before I can plug i...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Synicig iPhone 4

Hi! I have a problem with my spotify premium on my iPhone. When im going to syncing one playlist syncinc 1-2 tracks and on 3 track it stops and and there will be a circle with an exclamation mark. Or it's not syncing at all. I do have Wifi and have a...

  • Newbie
  • Hi! I have a problem with my spotify premium on my iPhone. When im going to syncing one playlist syncinc 1-2 tracks and on 3 track it stops and and there will be a circle with an exclamation mar...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Premium account not working on iPod

Hello, I have a premium account. I was trying to use Spotify mobile on my iPod but whenever I tried to play a song, it gives me a page that said only premium accounts can stream music on demand. Can you please help?

  • Casual Listener
  • Hello, I have a premium account. I was trying to use Spotify mobile on my iPod but whenever I tried to play a song, it gives me a page that said only premium accounts can stream music on demand. Ca...
  • spoticry
  • Newbie
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Sharing from IPhone to Facebook

When I share a song from spotify to Facebook it actually shares a different song them i tried to share.Why?

  • Visitor
  • When I share a song from spotify to Facebook it actually shares a different song them i tried to share. Why?
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Slow synching with iPhone5 and USB

It is taking about a minute per song to synch with iphone5 via USB. Is there something I can try? Is it possible to synch via wifi? I had an Android which worked great but switched to iPhone and it is painfully slow.

  • Newbie
  • It is taking about a minute per song to synch with iphone5 via USB.  Is there something I can try?  Is it possible to synch via wifi? I had an Android which worked great but switched to iPh...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes