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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30204 Views
  • 13 replies
  • 35 likes
  • 30204 Views
  • 13 replies
  • 35 likes

Superuser Contribution Spotify keeps crashing on iPhone

PlanFree CountryUSA DeviceiPhone 11 Operating SystemiOS 14.4 My Question or IssueI recently got a new iPhone and I'm having a lot of trouble with Spotify. The app keeps crashing randomly while it is playing music in both the background and when I'm o...

  • Visitor
  • Plan Free   Country USA   Device iPhone 11   Operating System iOS 14.4   My Question or Issue I recently got a new iPhone and I'm having a lot of trouble with Spotify...
  • Eni
  • Moderator
  • 636 Views
  • 3 replies
  • 2 likes
  • Crash
    iOS
    iphone
  • 636 Views
  • 3 replies
  • 2 likes

Superuser Contribution Broken shuffle on iOS 14.4 - Workarounds useless

PlanPremiumCountryGermanyDeviceiPhone 12 ProOperating SystemiOS 14.4 My Question or IssueAfter years of a perfectly shuffle, it stopped ~6 months ago. Playing the same 6-10 songs over and over again. All sugested workarounds here or elsewhere in the ...

  • Newbie
  • Plan Premium Country Germany Device iPhone 12 Pro Operating System iOS 14.4   My Question or Issue After years of a perfectly shuffle, it stopped ~6 months ago. Playing the same 6-10 s...
  • Mihail
  • Spotify Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • apple
    iOS
    iphone
    shuffle
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Everything in Shuffle and there is no button to switch to Premium acc in Spotify App

PlanFreeCountryKyrgyzstan DeviceiPhone 7 PlusOperating SystemiOS 14.4My Question or IssueHello! I have a problem with the Spotify App. I've downloaded it and found out that there is everiyhing in a Shuffle! My added songs in playlist and liked songs ...

  • Casual Listener
  • Plan Free Country Kyrgyzstan   Device iPhone 7 Plus Operating System iOS 14.4 My Question or Issue Hello! I have a problem with the Spotify App. I've downloaded it and found out that t...
  • AyuTheHuman
  • Composer
  • 467 Views
  • 4 replies
  • 1 likes
  • 467 Views
  • 4 replies
  • 1 likes

Superuser Contribution A "Whoops!" where my band's name should be when sharing on Fbk.

PlanPremiumCountryChileDevice(iPhone 7 Plus)Operating System(Latest IOS) My Question or Issue When I share the url of our album in facebook (https://open.spotify.com/album/3bZa5YGJloLvu5ENfr0Jk0?si=ZmDeIP_jRNahblgXSthk5Q) , where my band's name shoul...

  • Casual Listener
  • Plan Premium Country Chile Device (iPhone 7 Plus) Operating System (Latest IOS)   My Question or Issue   When I share the url of our album in facebook (https://open.spotify.com/a...
  • Eni
  • Moderator
  • 1117 Views
  • 5 replies
  • 0 likes
  • facebook share
  • 1117 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lyrics Disappeared

PlanPremiumCountry Canada Device(iPhone 8 plus My Question or IssueHi Sportify Team! I really enjoyed the lyrics feature; however, it didn’t last long - I haven’t been able to access it for about three weeks. The lyrics button just disappeared.Thank ...

  • Casual Listener
  •   PlanPremium Country Canada   Device (iPhone 8 plus    My Question or Issue Hi Sportify Team! I really enjoyed the lyrics feature; however, it didn’t last long - I haven’...
  • tamynya
  • Casual Listener
  • 13776 Views
  • 6 replies
  • 10 likes
  • 13776 Views
  • 6 replies
  • 10 likes

Songs randomly stop playing

PlanPremiumCountryAustriaDeviceiPhone XsOperating SystemiOS 14.4 My Question or IssueSongs just stop playing randomly. The queue plays normaly and suddenly the music just stops. This happens a lot recently. The music not only pauses, it completely st...

  • Regular
  • Plan Premium Country Austria Device iPhone Xs Operating System iOS 14.4   My Question or Issue Songs just stop playing randomly. The queue plays normaly and suddenly the music just sto...
  • Bella_K
  • Composer
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Problem

So my Spotify is amazing, And I have many different Playlists but my main playlist with almost every song I enjoy on a regular basis freezes Every time I play a song from just this album. Can Someone Help?

  • Newbie
  • So my Spotify is amazing, And I have many different Playlists but my main playlist with almost every song I enjoy on a regular basis freezes Every time I play a song from just this album. Can Someone...
  • Bella_K
  • Composer
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Changing Country Code in Profile - HELP

My country code is listed as Germany but I have never lived there. I am from the US and now live in Brunei. I have tried chaning my country in the profile settings but it will not allow me to. The only country it shows is Germany. Why is it not allow...

  • Casual Listener
  • My country code is listed as Germany but I have never lived there. I am from the US and now live in Brunei. I have tried chaning my country in the profile settings but it will not allow me to. The on...
  • MattSuda
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local Files

PlanPremium(family plan)CountryCanadaDeviceiPhone XROperating SystemiOS 14.2 and Windows 10My Question or IssueHow do I sync my local files from PC to mobile? I tried downloading the playlist on both platforms at the same time but only a few of the l...

  • Casual Listener
  • Plan Premium(family plan) Country Canada Device iPhone XR Operating System iOS 14.2 and Windows 10 My Question or Issue How do I sync my local files from PC to mobile? I tried downloading th...
  • Eni
  • Moderator
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't add album to playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI went to an artist's page, found the album I wanted to add, tapped on it, tapped the three d...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I went ...
  • Jeremy
  • Spotify Legend
  • 384 Views
  • 4 replies
  • 1 likes
  • 384 Views
  • 4 replies
  • 1 likes

Superuser Contribution Apple Watch and Missing Songs

PlanPremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemIOS 14.4, iPhoneXs Apple Watch 7.3 My Question or IssueI have a playlist where the songs are ordered by "Recently Added." When I use my Apple Watch and ...

  • Regular
  • Plan Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System IOS 14.4, iPhoneXs  Apple Watch 7.3   My Question or Issue I have ...
  • Eni
  • Moderator
  • 2095 Views
  • 10 replies
  • 0 likes
  • 2095 Views
  • 10 replies
  • 0 likes

Can't select tracks I want to listen to.

I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm in Belize but pay for Spotify because of the ease w...

  • Casual Listener
  • I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm ...
  • MattSuda
  • Spotify Star
  • 2106 Views
  • 6 replies
  • 0 likes
  • Bug Playlist
    Can't select music
  • 2106 Views
  • 6 replies
  • 0 likes

Spotitfy sound not working in background app even though it says it is playing.

Plan: PremiumDevice: iPhone 7 I'm trying to use a workout timer app (Tabata Timer on the Apple app store), and Spotify won't play in the background. Spotify says the song is playing, but no sound is coming out. It starts to play, but then the sound g...

  • Casual Listener
  • Plan: Premium Device: iPhone 7   I'm trying to use a workout timer app (Tabata Timer on the Apple app store), and Spotify won't play in the background. Spotify says the song is playing, but n...
  • Billy-J
  • Spotify Star
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sort by Artist/Album

I keep track of the music I listen to by making every album in to a playlist. Unfortunately this means that I end up with a big long list of playlists with no easy means of filtering or sorting by Artist or Album. I have to resort to scrolling up and...

  • Newbie
  • I keep track of the music I listen to by making every album in to a playlist. Unfortunately this means that I end up with a big long list of playlists with no easy means of filtering or sorting by Ar...
  • Eni
  • Moderator
  • 1355 Views
  • 7 replies
  • 12 likes
  • Sort by Artist and Album
  • 1355 Views
  • 7 replies
  • 12 likes

Superuser Contribution Voice control

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify randomly dials people on my contact list with microphone turned off!! HELP!!!

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • Novy
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists and Albums not loading Offline

PlanPremium CountryUSA DeviceiPhone 8 Operating SystemiOS 10 My Question or Issue For over a week now, none of my downloaded artists or albums are showing up while offline. All songs saved to a playlist are able to play, but I can't listen to, or sea...

  • Casual Listener
  • Plan Premium   Country USA   Device iPhone 8   Operating System iOS 10   My Question or Issue   For over a week now, none of my downloaded artists or albums are...
  • Novy
  • Moderator
  • 6944 Views
  • 24 replies
  • 8 likes
  • 6944 Views
  • 24 replies
  • 8 likes

Superuser Contribution My playlist is gone

PlanPremiumCountryIndonesiaDeviceiPhone 11Operating SystemiOS 14.4 My Question or IssueHello! I have a little concern. So my playlist on Spotify is gone, though I never deleted it. I also checked my Recover Playlist page and my playlist is nowhere to...

  • Regular
  • Plan Premium Country Indonesia Device iPhone 11 Operating System iOS 14.4   My Question or Issue Hello! 🙂 I have a little concern. So my playlist on Spotify is gone, though I never d...
  • Jeremy
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay stops working on iOS after several hours of listening, until I log out and back in.

PlanPremium for familyCountryPolandDeviceIphone SE 2020 Operating SystemiOS 14.3, however the problem has been present ever since I've had this iPhone, that is since iOS 13.something, .6 I guess.My Question or Issue Hello! I got myself my first iPhon...

  • Casual Listener
  •    Plan Premium for family Country Poland Device Iphone SE 2020 Operating System iOS 14.3, however the problem has been present ever since I've had this iPhone, that is since iOS ...
  • Ver
  • Spotify Legend
  • 355 Views
  • 5 replies
  • 0 likes
  • 355 Views
  • 5 replies
  • 0 likes

Superuser Contribution CarPlay and Spotify not working

Premium planUkiPhone 11 pro and CarPlay in Audi A3ios 14.4 My Question My issue is that whenever I connect my Spotify to my car cos CarPlay the playback is unreliable. Previously the music would randomly go fuzzy, resulting in me having to disconnect...

  • Regular
  • Premium plan Uk iPhone 11 pro and CarPlay in Audi A3 ios 14.4   My Question    My issue is that whenever I connect my Spotify to my car cos CarPlay the playback is unreliable. ...
  • Alex
  • Spotify Legend
  • 19404 Views
  • 8 replies
  • 1 likes
  • 19404 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Iphone Won't Cast to Google Device

PlanPremiumCountryUSADevice(iPhone XR, Iphone 12, iPhone 12 ProOperating System Internet WiFi(iOS 14.4)Internet (Fiber 1gbps up/down)WiFiUbiquitiMy Question or IssueFor over a year now my iPhone will not cast to any google home device. I have tried m...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone XR, Iphone 12, iPhone 12 Pro Operating System Internet WiFi (iOS 14.4) Internet (Fiber 1gbps up/down) WiFi Ubiquiti My Question or Issue For over...
  • Chikowolf
  • Casual Listener
  • 742 Views
  • 2 replies
  • 0 likes
  • 742 Views
  • 2 replies
  • 0 likes