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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30158 Views
  • 13 replies
  • 35 likes
  • 30158 Views
  • 13 replies
  • 35 likes

Songs won’t start downloading anymore.

PlanFree/PremiumCountry DeviceiPhone 7Operating System12.4.1 (up to date) My Question or IssueWaiting to download...Forever!I have read a few suggestions.Done everything they said.Updated my phoneRestarted my phoneReinstalled the app.Account is premi...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 7 Operating System 12.4.1 (up to date)   My Question or Issue Waiting to download... Forever! I have read a few suggestions. Done ever...
  • crispr_boi
  • Casual Listener
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

Solved!! Why does my downloaded music rely on phone signal to load?

I’m running the latest version of the Spotify app on an iPhone 7, with the iOS also fully up-to-date, although this issue has persisted for years. Apologies if it’s been asked before, but I can’t find any relevant answers on here. This mainly happens...

  • Casual Listener
  • I’m running the latest version of the Spotify app on an iPhone 7, with the iOS also fully up-to-date, although this issue has persisted for years. Apologies if it’s been asked before, but I can’t fin...
  • Loxer
  • Community Legend
  • 2283 Views
  • 1 replies
  • 0 likes
  • 2283 Views
  • 1 replies
  • 0 likes

Solved!! I have premium for family and my account doesn´t work without wifi.

PlanPremiumCountry Colombia Device(iPhone Operating System(iOS 12.4.1) My Question or IssueI have premium for family and my account doesn´t work without wifi.I'm supposed to search for songs without the internet connection (wifi) but I don´t know why...

  • Casual Listener
  •   Plan Premium Country Colombia   Device (iPhone 😎 Operating System (iOS 12.4.1)   My Question or Issue I have premium for family and my account doesn´t work without wif...
  • Johabarrios
  • Casual Listener
  • 1042 Views
  • 4 replies
  • 0 likes
  • 1042 Views
  • 4 replies
  • 0 likes

Solved!! Major Bug Within The Latest Released Versions Of The Spotify App For Apple’s IOS

PlanPremiumCountryUnited Kingdom DeviceI Phone SEOperating SystemIOS 12.4.1 My Bug Report IssueI’ve been a Spotify premium user for some time now and I’ve never had no problems with the Spotify app on IOS before with regards to really annoying bugs u...

E1BD6B69-6766-477E-BB71-84B3E375E70B.jpeg 0938E217-7A34-4AB3-9C8B-E1952C78AC03.jpeg
  • Visitor
  • Plan Premium Country United Kingdom   Device I Phone SE Operating System IOS 12.4.1   My Bug Report Issue I’ve been a Spotify premium user for some time now and I’ve never had n...
  • Loxer
  • Community Legend
  • 1466 Views
  • 2 replies
  • 0 likes
  • 1466 Views
  • 2 replies
  • 0 likes

Solved!! An error occurred

Plan: PremiumCountry:Sweden DeviceiPhone X, iPad Operating SystemiOS 12 My Question or IssueWhen I'm connected to wifi and I try to use the search function or the browse tab I get the error message "An error occured". If I turn off the wifi and use m...

  • Casual Listener
  • Plan:  Premium Country: Sweden  Device iPhone X, iPad  Operating System iOS 12   My Question or Issue When I'm connected to wifi and I try to use the search function or ...
  • amagicbean
  • Casual Listener
  • 4073 Views
  • 7 replies
  • 0 likes
  • 4073 Views
  • 7 replies
  • 0 likes

IOS 13 and Carplay

PlanPremiumCountryGermanyDeviceIphone XS Operating SystemIOS 13 My Question or IssueAt Carplay i can not access all my Local-stored Playlists and songs.When i scroll down throw my playlists i only can acces a few playlists, scrolling mor is not possi...

  • Casual Listener
  • Plan Premium Country Germany Device Iphone XS  Operating System IOS 13   My Question or Issue At Carplay i can not access all my Local-stored Playlists  and songs. When i sc...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect and Sonos AGAIN

PlanPremiumCountryUKDevice(iPhone XROperating System(iOS 12.4.1 (Latest) GuysSorry to raise this again, i know there are old threads about this but i am not convinced it is resolved properly. Basically when i use the Spotify Connect app, my Sonos spe...

  • Regular
  • Plan Premium Country UK Device (iPhone XR Operating System (iOS 12.4.1 (Latest)   Guys Sorry to raise this again, i know there are old threads about this but i am not convinced it is r...
  • ddschmid-ch
  • Casual Listener
  • 1550 Views
  • 4 replies
  • 0 likes
  • 1550 Views
  • 4 replies
  • 0 likes

I guess my Spotify account being hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just change my account to premium account, when i played some music suddenly the music chan...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • eltoch
  • Composer
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Songs not showing up, almost as though the artist doesn’t exist.

For some reason when I click on some artists, their music doesn't show up, almost as though spotify deleted it or something. I'm using the iOS app, so I don't know if it's because of the place I'm at has horrible connection, or if it's just a bug. Ha...

  • Casual Listener
  • For some reason when I click on some artists, their music doesn't show up, almost as though spotify deleted it or something. I'm using the iOS app, so I don't know if it's because of the place I'm at...
  • Loxer
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Albums not show on artist page

PlanPremiumGermany DeviceiPad Pro 10.5Operating SystemiOS 12.1.4 My Question or issueWhen I take a look at an artist page, I can't see all albums or EPs of this artist.I only see a few songs, some playlists and sampler he appears and what other fans ...

  • Regular
  •   Plan Premium Germany   Device iPad Pro 10.5 Operating System iOS 12.1.4   My Question or issue When I take a look at an artist page, I can't see all albums or EPs of this ...
  • andres26
  • Casual Listener
  • 29297 Views
  • 29 replies
  • 38 likes
  • 29297 Views
  • 29 replies
  • 38 likes

Eq keeps turning off randomly

I have an iPhone 7 and I like to customise my eq. I have noticed that the eq keeps turning off randomly and the music playback quality. I only stream my music through WiFi and mobile data and don’t download anything. Is there any way to fix this KNon...

  • Casual Listener
  • I have an iPhone 7 and I like to customise my eq. I have noticed that the eq keeps turning off randomly and the music playback quality. I only stream my music through WiFi and mobile data and don’t d...
  • 536 Views
  • 0 replies
  • 0 likes
  • 536 Views
  • 0 replies
  • 0 likes

Apple Car Play Playlists sorting in Spotify- SOLVED

Hi guys, I found a workaround regarding the proper sorting of Spotify playlists in Apple Car Play, where there are no options to sort (by name or by date).Apparently it always defaults to Custom sorting, which can ONLY be changed in the Spotify app i...

  • Casual Listener
  • Hi guys,   I found a workaround regarding the proper sorting of Spotify playlists in Apple Car Play, where there are no options to sort (by name or by date). Apparently it always defaults to ...
  • alchn
  • Regular
  • 3827 Views
  • 1 replies
  • 4 likes
  • Apple Car Play
    Playlists
    sorting
    Spotify
  • 3827 Views
  • 1 replies
  • 4 likes

The Queue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAm not sure. What the queue is for or how it is populated? Is it made of all songs I have pla...

  • Visitor
  •       Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...
  • Loxer
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Local files not syncing or even showing up

PlanPremiumCountrySwedenDeviceiPhone 6 and iPhone XSOperating SystemWindows 10 My Question or IssueI have had local files in my playlists before, and there has been no problems with downloading them to my device. Now, all of a sudden, they don't show...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone 6 and iPhone XS Operating System Windows 10   My Question or Issue I have had local files in my playlists before, and there has been no proble...
  • Shuidong
  • Roadie
  • 576 Views
  • 3 replies
  • 0 likes
  • 576 Views
  • 3 replies
  • 0 likes

Won't Stay in Playlist

Hello All, New Spotify user here and I've searched for an answer to this problem but can't find it. When I play a playlist, one song plays from the playlist then it plays songs outside the playlist, specifically modern pop songs. I'll try to explain ...

  • Regular
  • Hello All,    New Spotify user here and I've searched for an answer to this problem but can't find it.    When I play a playlist, one song plays from the playlist then it play...
  • Loxer
  • Community Legend
  • 2283 Views
  • 1 replies
  • 0 likes
  • 2283 Views
  • 1 replies
  • 0 likes

Reproducción aleatoria fija

Aunque no quiera que esté en aleatoria la musica no sigue el orden que tiene en los álbumes o en las playlists.

  • Newbie
  • Aunque no quiera que esté en aleatoria la musica no sigue el orden que tiene en los álbumes o en las playlists.
  • 3180045
  • Visitor
  • 461 Views
  • 2 replies
  • 1 likes
  • 461 Views
  • 2 replies
  • 1 likes

When I click on artist why does it take me to a list of songs and not there home page?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • theused
  • Casual Listener
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Removed songs still play

I have premium. IPhone xr. USA. Deleted cache. Logged out and in. Uninstalled and reinstalled. Yet songs I removed from my liked category months ago are still playing when in shuffle. What's up with that? PlanFree/PremiumCountry Device(iPhone 8, Sams...

  • Newbie
  • I have premium.  IPhone xr. USA. Deleted cache. Logged out and in. Uninstalled and reinstalled. Yet songs I removed from my liked category months ago are still playing when in shuffle. What's up...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Can't reload Spotify on iPad running iOS 9.3.5

To reduce space on my device I used to be able to delete Spotify app and then reinstall it. Because I can't update my old device to iOS 10 or later the app would ask if I wanted to install an older version ... having clicked OK I got an older version...

  • Casual Listener
  •   To reduce space on my device I used to be able to delete Spotify app and then reinstall it. Because I can't update my old device to iOS 10 or later the app would ask if  I wanted to inst...
  • Xivur
  • Casual Listener
  • 1189 Views
  • 2 replies
  • 0 likes
  • 1189 Views
  • 2 replies
  • 0 likes

New Apple OSes updates are out!

Hey everyone, Get ready to update to iOS 13, watchOS 6 as they were released yesterday.iPadOS along with iOS 13.1 and watchOS 6.1 are going to be released later this month (iPadOS will be availabe on 9.24).While macOS Catalina will be coming around l...

  • Community Legend
  • Hey everyone,   Get ready to update to iOS 13, watchOS 6 as they were released yesterday. iPadOS along with iOS 13.1 and watchOS 6.1 are going to be released later this month (iPadOS...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes