Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227476 Views

53 replies

13 likes

  • 227476 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152111 Views

507 replies

108 likes

  • 152111 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106431 Views

19 replies

38 likes

  • 106431 Views
  • 19 replies
  • 38 likes

Chromecast skipping multiple songs in a row

PlanFreeCountryUSDeviceiPhone 6s, Panasonic TV with built-in Chromecast Operating SystemiOS 12.1 My Question or IssueI have Spotify on both an Android and my iPhone. I have two TVs I can cast to with built in Chromecast, one is a Visio SmartCast TV a...

Visitor

Plan Free Country US Device iPhone 6s, Panasonic TV with built-in Chromecast  Operating System iOS 12.1  My Question or Issue I have Spotify on both an Android and my iPhone. I hav...

598 Views

0 replies

1 likes

  • 598 Views
  • 0 replies
  • 1 likes

Spotify app issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having issues with logging into my Spotify app it keeps saying my password is incorrect ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...

Loxer

Community Legend

756 Views

2 replies

0 likes

  • 756 Views
  • 2 replies
  • 0 likes

Spotify iOS plays downloaded songs with small lags every 20 seconds

IOS12Iphone x Family account Songs play on Bluetooth with a millisecond interruption every 30 seconds Tried to download again, doesn't help.Also on an ipad pro same thing.

Visitor

IOS12 Iphone x  Family account  Songs play on Bluetooth with a millisecond interruption every 30 seconds   Tried to download again, doesn't help. Also on an ipad pro same thing. ...

Loxer

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Local Files not transferring from laptop to iPhone

PlanPremiumCountryU.S. My Question or Issue I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly fine as well. Then when I make a playlist with those songs and download it on both ...

Newbie

Plan Premium Country U.S.     My Question or Issue   I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly ...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Cant synchronize local songs on my PC (Windows) with my iPhone

PlanPremiumCountrythe NetherlandsDeviceiPhone XOperating SystemWindows 10 & iOS 12.4.1 My Question or IssueI dont understand what I'm doing wrong. I read all the forms and followed all the steps. I added my local songs to a playlist, enabled download...

Visitor

Plan Premium Country the Netherlands Device iPhone X Operating System Windows 10 & iOS 12.4.1   My Question or Issue I dont understand what I'm doing wrong. I read all the forms an...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Disappearance of songs on playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a running playlist with 100s of songs. Today all of a sudden more than half disappear...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a...

Brunelicia

Community Legend

953 Views

9 replies

0 likes

  • 953 Views
  • 9 replies
  • 0 likes

Trying to listen to full album, keep inserting random songs

PlanPremiumCountryUnited StatesDeviceiPhone 8 and Windows 10Operating SystemiOS 12.4 / Windows 10 My Question or IssueI'm trying to listen to full albums but after each track, it keeps playing a random song. I have autoplay turned off. I used to be a...

Casual Listener

Plan Premium Country United States Device iPhone 8 and Windows 10 Operating System iOS 12.4 / Windows 10   My Question or Issue I'm trying to listen to full albums but after each track...

EpicTorgo

Casual Listener

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify using mobile data even when cellular data turned off

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 12.4 My Question or IssueSince updating the app last week, Spotify has started to use my mobile data to stream songs and podcasts even when they’re downloaded. This occurs when I am not on a w...

Newbie

Plan Premium Country Canada Device iPhone 8 Operating System iOS 12.4   My Question or Issue Since updating the app last week, Spotify has started to use my mobile data to stream songs...

Jeremy

Spotify Legend

45280 Views

51 replies

10 likes

  • 45280 Views
  • 51 replies
  • 10 likes

No filter/sort option for playlists

PlanPremiumCountryUKDeviceiPhone 6Operating SystemiOS 12.4 My Question or IssueI don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap the 3 dots in the top right hand corner of the playlist, no option to sort, filter ...

Visitor

Plan Premium Country UK Device iPhone 6 Operating System iOS 12.4    My Question or Issue I don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap t...

Loxer

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suggested songs help

I’m using Spotify premium on an iPhone 8plus with all the updates, up to date. My suggested songs will not suggest me songs based off of my playlist. Instead it’s showing me songs based of the only two song on my playlist of 300+, that I don’t listen...

Newbie

I’m using Spotify premium on an iPhone 8plus with all the updates, up to date. My suggested songs will not suggest me songs based off of my playlist. Instead it’s showing me songs based of the only t...

Peter

Spotify Legend

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Followed playlists disappeared.

At my work we have an Ipad 5 with IOS 12.4.1A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If we look them up does it still say we follow them. If...

Newbie

At my work we have an Ipad 5 with IOS 12.4.1 A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If...

Loxer

Community Legend

1057 Views

2 replies

0 likes

dissapeared
Dissapearing Albums
followed
followed playlists
Playlists
  • 1057 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Song unavailable?

PlanPremiumCountryCanadaDeviceiPhone XR, ComputerOperating SystemiOS 12.4.1, Windows 10 My Question or IssueI found a song that was marked “unavailable” and any time I try to play it, it will tell me it is unavailable and “You can still start radio b...

Casual Listener

  Plan Premium Country Canada Device iPhone XR, Computer Operating System iOS 12.4.1, Windows 10   My Question or Issue I found a song that was marked “unavailable” and any time ...

Dxam1en

Visitor

66482 Views

16 replies

0 likes

Help
Unavailable Song
  • 66482 Views
  • 16 replies
  • 0 likes

fix the update

the ‘library’ feature is now almost useless. please consider bringing back/changing these features:-all songs list-list of ALL artists, not only artists that are being followed.-music by year released list in library-music by languages list in librar...

Newbie

the ‘library’ feature is now almost useless. please consider bringing back/changing these features: -all songs list -list of ALL artists, not only artists that are being followed. -music by year r...

Loxer

Community Legend

859 Views

1 replies

0 likes

features
song list
Update
  • 859 Views
  • 1 replies
  • 0 likes

Use Tags and Links on the Spotify Description

Dear community.I like to tag an other Spotify profile and put the link of a website on my playlist description. Anyone know how can I do that? I saw many profiles and playlist that they put it.Thank you

Regular

Dear community. I like to tag an other Spotify profile and put the link of a website on my playlist description. Anyone know how can I do that? I saw many profiles and playlist that they put it. Th...

JaredTheMusicBun

Regular

5786 Views

7 replies

2 likes

  • 5786 Views
  • 7 replies
  • 2 likes

Spotify stops playing music when my phone is upside down

PlanPremiumCountryTurkeyDevice(iPhone X)Operating System(iOS 13 Beta) My Question or IssueMy headphone jack and AUX to Lightning works perfectly fine (tried them both on my sister's iPhone 8). But when I put my phone in my pocket, OR even when I turn...

Visitor

Plan Premium Country Turkey Device (iPhone X) Operating System (iOS 13 Beta)     My Question or Issue My headphone jack and AUX to Lightning works perfectly fine (tried them both...

Loxer

Community Legend

2337 Views

2 replies

0 likes

  • 2337 Views
  • 2 replies
  • 0 likes

Songs are not playing when offline even though Downloaded.

PremiumCountryMaltaDeviceiPhone 7+ Operating SystemiOS 12My Question or IssueSo I downloaded some playlists which I like but when I use them offline some songs dont load, they just stay at 0:00. I have been using spotify premium for a while now and t...

Visitor

Premium Country Malta Device iPhone 7+   Operating System iOS 12 My Question or Issue So I downloaded some playlists which I like but when I use them offline some songs dont load, t...

Loxer

Community Legend

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

ipod touch loads Spotify but won't play music

PlanFreeCountry--US Device(iPod touch 4th gen)Operating System(iOS 6.1.6) My Question or IssueI want to use this ipod for spotify only. I deleted everything else on the ipod. It is fully updated. Spotify will open, load playlists, will retrieve a son...

Newbie

Plan Free Country--US   Device (iPod touch 4th gen) Operating System (iOS 6.1.6)   My Question or Issue I want to use this ipod for spotify only. I deleted everything else on the ...

Billy-J

Spotify Star

1718 Views

1 replies

0 likes

  • 1718 Views
  • 1 replies
  • 0 likes

Changing playlist from Brazil to American music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

590 Views

1 replies

0 likes

Changing music selection to American music
  • 590 Views
  • 1 replies
  • 0 likes

Spotify for Artists App Not Showing Real-Time Stats

PlanFreeCountryTurkeyDeviceIphone 6sOperating System(iOS 12.4) My Question or Issue Hello everyone! I'm not sure if I've opened the thread in the right category. My problem is I read that in Spotify for Artists app the stats are updated in 1.5 second...

Visitor

  Plan Free Country Turkey Device Iphone 6s Operating System (iOS 12.4)   My Question or Issue   Hello everyone! I'm not sure if I've opened the thread in the right categor...

Luan

Spotify Star

7034 Views

1 replies

1 likes

  • 7034 Views
  • 1 replies
  • 1 likes