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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399427 Views
  • 879 replies
  • 326 likes
  • 399427 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78919 Views
  • 124 replies
  • 32 likes
  • 78919 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18077 Views
  • 8 replies
  • 0 likes
  • 18077 Views
  • 8 replies
  • 0 likes

Google Home will play Premium songs but not Spotify Premium Playlists

I can play specific songs from Spotify Premium on my Google Home Mini. This came after much effort to link Spotify Premium to Google Home using Google Home app. However, my playlists are not available despite pronouncing them correctly.

  • Newbie
  • I can play specific songs from Spotify Premium on my Google Home Mini. This came after much effort to link Spotify Premium to Google Home using Google Home app. However, my playlists are not availabl...
  • 274 Views
  • 0 replies
  • 0 likes
  • Google Home
    Spotify
  • 274 Views
  • 0 replies
  • 0 likes

Problema con iPhone x

Ho un problema su iPhone X. Quando provo a scaricare la versione premium sia quella dei 3 mesi sia quella mensile, mi dice che non è possibile scarire spotify premium da quest app. Cosa devo fare? Ho provato a disinstallare e rinstallare ma niente

  • Newbie
  • Ho un problema su iPhone X. Quando provo a scaricare la versione premium sia quella dei 3 mesi sia quella mensile, mi dice che non è possibile scarire spotify premium da quest app. Cosa devo fare? Ho...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Playback error with Sonos

PlanPremiumCountryUKDevice(iPhone 7 plus)Operating System(iOS 10.) for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the connection to all my Sonos speakers. The sync drops off and I then can’t ...

  • Visitor
  • Plan Premium Country UK Device (iPhone 7 plus) Operating System (iOS 10.)   for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Local files not downloading on iphone but do on Samsung

I'm on Spotify Preimum, I've got a Samsung S8 and an iPhone SE (I use the iphone to play offline in the car). With both devices connected to my home network I can download local files onto the samsung, but although the iphone can see the files in the...

  • Music Fan
  • I'm on Spotify Preimum, I've got a Samsung S8 and an iPhone SE (I use the iphone to play offline in the car).   With both devices connected to my home network I can download local files onto t...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stop with the full screen notifications

I have had to raise this before. I have notifications OFF. So do t notify me. Period. This isn't Rocket science.

  • Casual Listener
  • I have had to raise this before. I have notifications OFF. So do t notify me. Period. This isn't Rocket science.
  • Peter
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution hack or bug?

PlanPremiumCountryAustraliaDeviceiPhone XOperating Systemlatest IOS My Question or Issue1. I have been experiencing weird song skipping issues on my spotify app both PC and iPhone and some reason the web player (FIREFOX) tends to pop up in my devices...

  • Newbie
  •   Plan Premium Country Australia Device iPhone X Operating System latest IOS   My Question or Issue 1. I have been experiencing weird song skipping issues on my spotify app both ...
  • Peter
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 1 likes
  • 454 Views
  • 1 replies
  • 1 likes

Logging on.

PlanFree/PremiumCountryI’m unable to get past the privacy part of signing in because I’m not able to press the agree button to continue as it is off my screen?Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android O...

  • Newbie
  • Plan Free/Premium Country I’m unable to get past the privacy part of signing in because I’m not able to press the agree button to continue as it is off my screen? Device (iPhone 8, Samsung Galax...
  • Jᴀᴄᴋ
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Liking a song from an album adds entire album to library

iPhone XSiOS 12.2Premium Plan When trying to add a single song from an album to my library, the entire album is saved and not just the single song I wanted. The basic functionality of adding songs (that has existed on Spotify for years) is now gone a...

  • Regular
  • iPhone XS iOS 12.2 Premium Plan   When trying to add a single song from an album to my library, the entire album is saved and not just the single song I wanted. The basic functionality of ad...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Spotify Causing All Media to pause on iOS

PlanPremiumCountryUnited States DeviceiPhone XSOperating SystemiOS 12.2 and 12.1 My Question or IssueWhenever Spotify is open in the background I can’t watch Facebook, YouTube, SnapChat etc videos without it pausing every second causing me to close t...

  • Newbie
  •   Plan Premium Country United States   Device iPhone XS Operating System iOS 12.2 and 12.1   My Question or Issue Whenever Spotify is open in the background I can’t watch ...
  • benmac93
  • Newbie
  • 996 Views
  • 1 replies
  • 4 likes
  • 996 Views
  • 1 replies
  • 4 likes

Getting local files to download into playlists on my iphone XR

PlanPremiumCountryUSADeviceIphone XROperating SystemiOS 12.3 My Question or IssueHi. I am having trouble syncing local files from my PC (Windows 10) to the Spotify playlists I have downloaded to my iphone XR. I have about 100 hour-long playlists that...

  • Newbie
  • Plan Premium Country USA Device Iphone XR Operating System iOS 12.3   My Question or Issue Hi. I am having trouble syncing local files from my PC (Windows 10) to the Spotify playlists...
  • 458 Views
  • 0 replies
  • 0 likes
  • 458 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs work on some playlists but not others

PlanPremiumCountryU.S.Device(iPhone Xs)Operating System(iOS 12) My Question or IssueI recently switched phones. My playlist had several songs (about 100+) that were previously playable and, to this day, are still playable on my old phone (iphone 7). ...

  • Newbie
  • Plan Premium Country U.S. Device (iPhone Xs) Operating System (iOS 12)   My Question or Issue I recently switched phones. My playlist had several songs (about 100+) that were previousl...
  • Peter
  • Spotify Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Solved!! Option to rename playlist not available on iOS

PlanPremium CountryUSA DeviceiPhone 6s Plus Operating SystemiOS 12.3 My Question or IssueI no longer have the option to rename my playlists on my iPhone or my iPod. I used to have this option but now I do not. Any help with this issue would be apprec...

  • Regular
  •   Plan Premium   Country USA   Device iPhone 6s Plus   Operating System iOS 12.3   My Question or Issue I no longer have the option to rename my playlists on my...
  • Loxer
  • Spotify Star
  • 1571 Views
  • 1 replies
  • 0 likes
  • 1571 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to have matching favourite songs on Spotify phone and Spotify laptop???

PlanFreeCountryAusDeviceiPhone (Most recent iOS - 12.2) My Question or IssueI’ve restarted, uninstalled, unfavourited and favourited songs on my phone as an attempt to put it in my favourites but I only have 93 favourited songs on my phone. That is a...

  • Newbie
  • Plan Free Country Aus Device iPhone (Most recent iOS - 12.2)   My Question or Issue I’ve restarted, uninstalled, unfavourited and favourited songs on my phone as an attempt to put it in ...
  • Peter
  • Spotify Legend
  • 1261 Views
  • 1 replies
  • 0 likes
  • favourited songs
    favourites
    missing songs
    Playlists
    songs
  • 1261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Personal Artist page too cluttered due to singly liked songs

My Question or IssueDear Community and Spotify support, I have been asking myself over and over the same question, maybe I oversee the functionality, or maybe its not there, either way I would really like some help?! My problem with spotify functiona...

  • Casual Listener
  • My Question or Issue Dear Community and Spotify support,   I have been asking myself over and over the same question, maybe I oversee the functionality, or maybe its not there, either way I w...
  • Katerina
  • Spotify Legend
  • 1298 Views
  • 3 replies
  • 0 likes
  • Artists Favorites
    Artists list
    artists page
  • 1298 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How do you edit playlists on mobile?

PlanFreeCountryUnited KingdomDevice(iPad mini 2)Operating SystemiOS 12.2 My Question or IssueOn iPad you used to be able to edit playlists by tapping on the three dots in the top right corner and selecting “Edit”. Now on the latest app version it app...

  • Casual Listener
  • Plan Free Country United Kingdom Device (iPad mini 2) Operating System iOS 12.2   My Question or Issue On iPad you used to be able to edit playlists by tapping on the three dots in the...
  • Guido
  • Spotify Legend
  • 7690 Views
  • 1 replies
  • 0 likes
  • 7690 Views
  • 1 replies
  • 0 likes

Recover iOS beta in TestFlight

Hi team,It seems that i have lost the access to the iOS beta in TestFlight. Can you please help recovering it? Thanks !

  • Visitor
  • Hi team, It seems that i have lost the access to the iOS beta in TestFlight. Can you please help recovering it?    Thanks ! 
  • Loxer
  • Spotify Star
  • 2771 Views
  • 5 replies
  • 0 likes
  • 2771 Views
  • 5 replies
  • 0 likes

Solved!! Airpods next track feature doesn't do the same thing as the app button

Plan PremiumAustralia Device (iPhone X, Airpods 2) My Question or IssueWhile listening to an album on the Spotify app on the iPhone, if I click the next track button, it goes to the next track on the album (as I would expect it to). However, if I dou...

  • Newbie
  • Plan Premium Australia   Device (iPhone X, Airpods 2)   My Question or Issue While listening to an album on the Spotify app on the iPhone, if I click the next track button, ...
  • Loxer
  • Spotify Star
  • 2740 Views
  • 1 replies
  • 0 likes
  • 2740 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Do I have to stay with my phone unlocked to download tracks?

Sorry, but for me it sounds ridiculous. It´s like 10 seconds to download 1 track with full quality, and I have now 5k of tracks to download. What can I do? Stay a whole day (24h) with my phone unlocked to download it? Do we have another sollution?

  • Casual Listener
  • Sorry, but for me it sounds ridiculous. It´s like 10 seconds to download 1 track with full quality, and I have now 5k of tracks to download. What can I do? Stay a whole day (24h) with my phone unlock...
  • Peter
  • Spotify Legend
  • 1447 Views
  • 3 replies
  • 0 likes
  • 1447 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Equaliser does not load automatically

Hello, I am on a iPhone 6 Plus (iOS 12) on a Spotify Premium Plan. I’ve been using Spotify Premium for 1 full month (woohoo). However, lately I have realised that my equaliser does not load automatically. When I start to play music, I cannot hear the...

  • Casual Listener
  • Hello, I am on a iPhone 6 Plus (iOS 12) on a Spotify Premium Plan. I’ve been using Spotify Premium for 1 full month (woohoo). However, lately I have realised that my equaliser does not load automatic...
  • Guido
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

BRING BACK THE OLD RADIO

Spotify radio used to create a random set of songs that was based on the original song/album/artist that it was started from. Then you could tailor the music that was delivered by liking or disliking songs that it delivered to you. Where did that go?...

  • Regular
  • Spotify radio used to create a random set of songs that was based on the original song/album/artist that it was started from. Then you could tailor the music that was delivered by liking or disliking...
  • Jᴀᴄᴋ
  • Roadie
  • 524 Views
  • 1 replies
  • 2 likes
  • 524 Views
  • 1 replies
  • 2 likes