Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234059 Views

55 replies

13 likes

  • 234059 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157376 Views

507 replies

108 likes

  • 157376 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107901 Views

19 replies

38 likes

  • 107901 Views
  • 19 replies
  • 38 likes

Local files play on my MacBook Pro but not my iPhone...help please!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jacob

Community Legend

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

Spotify Connect (to Sonos) re-shuffles the queue if I add a song to it

PlanPremiumCountryUK DeviceiPhone 7Operating SystemIOS 12 My Question or IssueWhen listening to music through Spotify connect, editing the queue becomes virtually useless. If I remove a song from the queue, or swap its position, when the next song st...

Casual Listener

  Plan Premium Country UK   Device iPhone 7 Operating System IOS 12   My Question or Issue When listening to music through Spotify connect, editing the queue becomes virtua...

488 Views

0 replies

1 likes

  • 488 Views
  • 0 replies
  • 1 likes

Yes, I'm Happy Now: Alphabetical Scroll Bar

I should have logged in sooner to say this but: THANK YOU Spotify, for giving me back my alphebetical scroll bar! Happy Days again! It isn't fair to just come in only to complain. Please oh please leave that feature right where it's at. Thank you, jo...

Casual Listener

I should have logged in sooner to say this but:  THANK YOU Spotify, for giving me back my alphebetical scroll bar!  Happy Days again!  It isn't fair to just come in only to complain.&n...

316 Views

0 replies

1 likes

  • 316 Views
  • 0 replies
  • 1 likes

Modificação na aba “Artistas”

Gostaria de ver uma modificação na aba “Artistas”, para que fosse possível ou retirar ou que nela fossem incluídos os artistas cujos álbuns fossem salvo na aba “álbuns”..PlanFPremiumCountryBrasilDeviceiPhone 8Operating SystemiOS 12 My Question or Iss...

Visitor

Gostaria de ver uma modificação na aba “Artistas”, para que fosse possível ou retirar ou que nela fossem incluídos os artistas cujos álbuns fossem salvo na aba “álbuns”.. Plan FPremium Country Br...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Autoplay not working on MAC and IOS when enabled

Plan PremiumCountry Belgium Device Iphone SE/ Macbook airOperating SystemIOS12/ macOS Mojave I'ts not working on both devices. Tried reinstaling the app/ turning it on and of again. Problem both on wifi and 4G. Repeat option not on.

Music Fan

  Plan Premium Country Belgium   Device Iphone SE/ Macbook air Operating System IOS12/ macOS Mojave   I'ts not working on both devices. Tried reinstaling the app/ turning it on...

Loxer

Community Legend

956 Views

3 replies

0 likes

  • 956 Views
  • 3 replies
  • 0 likes

Spotify connect device repeatedly missing in ios device list after android connection

PlanPremiumDeviceiPhone 8Operating SystemiOS 12 My Question or IssueSince about two months, my Onkyo TX-8250 device repeatedly goes missing in my Spotify connect devices list, as soon as my wife uses the same Onkyo device with her Android phone with ...

Regular

Plan Premium Device iPhone 8 Operating System iOS 12   My Question or Issue Since about two months, my Onkyo TX-8250 device repeatedly goes missing in my Spotify connect devices list, as...

pylsfc

Regular

1362 Views

1 replies

4 likes

  • 1362 Views
  • 1 replies
  • 4 likes

Solved!! Spotify Queue button missing from latest update

PlanPremiumCountryUKDeviceiPhone XOperating System12.4.1 (Spotify version: 8.5.23.644) My Question or IssueIt seems like the button to access the queue on the currently playing view has been replaced with a "share" button. I can still tracks/podcasts...

Gig Goer

Plan Premium Country UK Device iPhone X Operating System 12.4.1 (Spotify version: 8.5.23.644)   My Question or Issue It seems like the button to access the queue on the currently playi...

jogob

Visitor

1155 Views

2 replies

1 likes

  • 1155 Views
  • 2 replies
  • 1 likes

Spotify not downloading local files onto iPhone 8

PlanPremiumCountry USDeviceiPhone 8 PlusOperating SystemiOS 12.4.1 My Question or IssueI downloaded a song onto my computer and put it onto my playlists, I have made sure both my computer and phone were on the same Wifi; my spotify on my laptop was o...

Casual Listener

Plan Premium Country  US Device iPhone 8 Plus Operating System iOS 12.4.1   My Question or Issue I downloaded a song onto my computer and put it onto my playlists, I have made sur...

Magknum

Casual Listener

730 Views

2 replies

0 likes

  • 730 Views
  • 2 replies
  • 0 likes

Continous Facebook account issues

I currently have an account I created using an email. I had cancelled my subscription. I came back and my user name was a number. I have tried all the work arounds, and honestly, if I have to create a brand new account to change my name, I will just ...

Casual Listener

I currently have an account I created using an email. I had cancelled my subscription. I came back and my user name was a number. I have tried all the work arounds, and honestly, if I have to create ...

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

My playlist keeps playing suggested songs even after turning off auto play

PlanfreeCountryUSDeviceiPhone 6s+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan free Country US Device iPhone 6s+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

First song in playlist always plays twice

Premium/USAiPhone 6 and Macbook Pro desktop (running Yosemite) My Question or IssueNo matter how I start a playlist, the first song in the playlist always plays twice.

Visitor

Premium/USA iPhone 6 and Macbook Pro desktop (running Yosemite)   My Question or Issue No matter how I start a playlist, the first song in the playlist always plays twice.

Loxer

Community Legend

532 Views

1 replies

1 likes

  • 532 Views
  • 1 replies
  • 1 likes

Turning ”Genious” OFF?

Hello! I have been using spotify since the beginning and I have loved it so far, but the genious ”feature” is really starting to annoy me. Why is it mandatory to keep it ON? If I just wanna see the lyrics this feature will force me to educate myself ...

Visitor

Hello!   I have been using spotify since the beginning and I have loved it so far, but the genious ”feature” is really starting to annoy me. Why is it mandatory to keep it ON? If I just wanna ...

383 Views

0 replies

1 likes

  • 383 Views
  • 0 replies
  • 1 likes

Solved!! Wipe All Liked Songs

Hello, I’m using Spotify Premium on an iPhone 8. I went through albums I don’t want anymore and pressed the unlike all songs button as well as unlike the album. The major issue is this new update has ruined everything and the songs I tried removing a...

Visitor

Hello, I’m using Spotify Premium on an iPhone 8. I went through albums I don’t want anymore and pressed the unlike all songs button as well as unlike the album. The major issue is this new update has...

Loxer

Community Legend

1050 Views

1 replies

0 likes

  • 1050 Views
  • 1 replies
  • 0 likes

Adding songs to my playlist

Hi there. I want to add songs to my existing playlist. As i have many playlists i need them being sortet alpabethical. But there is no button to sort them by title album or whatever. Strange is that in my overview of all playlists i can sort them by ...

Visitor

Hi there. I want to add songs to my existing playlist. As i have many playlists i need them being sortet alpabethical. But there is no button to sort them by title album or whatever.  Strange i...

Loxer

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Spotify API Not sending remote connection callback event after upgrading to latest Spotify app

PremiumCountry USA Device(iPhone XOperating System(OS 12 My Question or IssueI upgraded the Spotify App on my iPhone. After the Spotify API stopped sending the appRemoteDidEstablishConnection notification.

Newbie

Premium Country USA   Device (iPhone X Operating System (OS 12   My Question or Issue I upgraded the Spotify App on my iPhone. After the Spotify API stopped sending the appRem...

Loxer

Community Legend

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Apple Watch help

PlanPremium family CountryUk DeviceiPhone X, Apple Watch Series 4 with Bluetooth, WIFI, Cellular connections Im asking this question before I cancel and move to Apple Music. im joining a gym and I want to play my Spotify playlists through my Apple Wa...

Newbie

  Plan Premium family  Country Uk   Device iPhone X, Apple Watch Series 4 with Bluetooth, WIFI, Cellular connections   Im asking this question before I cancel and move to...

MattSuda

Spotify Star

760 Views

1 replies

3 likes

  • 760 Views
  • 1 replies
  • 3 likes

Last.fm stopping scrobbling for days from Spotify.

Hello I had an issue with scrobbles not posting to last.fm. I tried everything and gave up and made new last.fm and Spotify. This worked briefly. But now it has stopped again.I have:deleted Spotify app and reinstalled.Done any needed update on Spotif...

Casual Listener

Hello   I had an issue with scrobbles not posting to last.fm. I tried everything and gave up and made new last.fm and Spotify. This worked briefly. But now it has stopped again. I have: dele...

Starrytales

Casual Listener

1017 Views

2 replies

0 likes

  • 1017 Views
  • 2 replies
  • 0 likes

Spotify won’t allow other audio to play on Bluetooth

Spotify works fine until I want to play audio from some other source in my car. Like say YouTube. When I start something on YouTube, Spotify stops for a second, then starts up again. Not allowing YouTube to play its audio. PlanFree/PremiumCountry Dev...

Visitor

Spotify works fine until I want to play audio from some other source in my car. Like say YouTube. When I start something on YouTube, Spotify stops for a second, then starts up again. Not allowing You...

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes

Problems with playlists

PlanPremiumCountryUSADeviceiPhone 8Operating Systemios 12.4 My Question or IssueRecently started program. When I book up the spotify app, it automatically starts playing from a playlist that is not mine. Plays random **bleep** that I would never list...

Visitor

  Plan Premium Country USA Device iPhone 8 Operating System ios 12.4   My Question or Issue Recently started program.  When I book up the spotify app, it automatically start...

Emilia_8

Community Legend

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Airpods 2 weird behaving

PlanPremiumDevice(iPhone XS MAX)Operating System(iOS 12.) Hi, I have recently started using Spotify with my airpods and there is a behaving that is different then default airpods behaviour. Apple officially says: "AirPods also pause and resume playba...

Newbie

Plan Premium Device (iPhone XS MAX) Operating System (iOS 12.)     Hi,   I have recently started using Spotify with my airpods and there is a behaving that is different then ...

540 Views

0 replies

0 likes

  • 540 Views
  • 0 replies
  • 0 likes