Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
sapmi
Music Fan
52490 Views
16 replies
36 likes

52490 Views
16 replies
36 likes

Discover Weekly Gone

PlanFreeCountryUSADeviceiPhone Xr Operating SystemiOS 13.2.3 Hey, this is my second time posting because I still didn’t fix my issue. My discover weekly is gone, any I really tried everything to find it, but I just couldn’t. Any help?

user-removed
Visitor
Plan Free Country USA Device iPhone Xr Operating System iOS 13.2.3 Hey, this is my second time posting because I still didn’t fix my issue. My discover weekly is gone, a...
2019-11-19 12:45:36 AM
2019-11-24 4:34:31 AM
user-removed
Not applicable
1584 Views
4 replies
0 likes

1584 Views
4 replies
0 likes

Previous Song Button on Lock Screen - iPhone

For some unknown reason on Lock Screen there is No Previous Song Button. I don't know what is the idea behind this since the main controls that have been there for decades are Previous, Play/Pause, Next. Any ideas how to replace the Hamburger Menu wi...

martinsharkov
Regular
For some unknown reason on Lock Screen there is No Previous Song Button. I don't know what is the idea behind this since the main controls that have been there for decades are Previous, Play/P...
2019-11-16 12:31:37 AM
2019-11-24 1:46:29 AM
martinsharkov
Regular
4585 Views
3 replies
0 likes

4585 Views
3 replies
0 likes

Solved!! Unselect random mode on an iPad

My question is How to unselect random mode on an iPad device?On an iPhone I see the button. But on an Ipad I cannot find that button. My device: Ipad Pro.My plan: PremiumMy Country: Portugal.Spotify version: 8.5.31.989

finnaqua
Roadie
My question is How to unselect random mode on an iPad device? On an iPhone I see the button. But on an Ipad I cannot find that button. My device: Ipad Pro. My plan: Premium My Count...
2019-11-19 11:38:00 AM
2019-11-24 1:03:27 AM
Loxer
Community Legend
860 Views
1 replies
0 likes

860 Views
1 replies
0 likes

Discover Weekly gone

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryUSADeviceiPhone Xr Operating SystemiOS 13.2.2 My Question or IssueMy discover weekly is gone, and no matter what I do...

user-removed
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country USA Device iPhone Xr Operating System iOS 13.2....
2019-11-19 4:19:24 AM
2019-11-24 1:03:13 AM
Loxer
Community Legend
590 Views
1 replies
0 likes

590 Views
1 replies
0 likes

iOS 13 - App Crashes on sidebar when sorting Podcast episodes

Whenever opening Spotify as a sidebar app in iPadOS/iOS13, navigating to a podcast and attempting to sort through the “sand which icon” (aka the 3 horizontal lines) the application crashes entirely.

DreamShark
Visitor
Whenever opening Spotify as a sidebar app in iPadOS/iOS13, navigating to a podcast and attempting to sort through the “sand which icon” (aka the 3 horizontal lines) the application crashes entirely.&...
2019-11-19 1:57:10 AM
2019-11-23 12:55:39 AM
Loxer
Community Legend
632 Views
1 replies
0 likes
ios13 ipados crash podcast sort

632 Views
1 replies
0 likes

Song not downloaded issue

PremiumUKIphone X, iOS 13.2.2 Just moved to an X, from an iPhone 6 plus, upon which Spotify worked well. On the X, I have a play list where around half the songs are hazed out in the play list, and if I try and play I see the error message"song not d...

user-removed
Visitor
Premium UK Iphone X, iOS 13.2.2 Just moved to an X, from an iPhone 6 plus, upon which Spotify worked well. On the X, I have a play list where around half the songs are hazed out i...
2019-11-14 10:25:18 PM
2019-11-23 12:28:55 AM
Loxer
Community Legend
7458 Views
3 replies
0 likes

7458 Views
3 replies
0 likes

downloaded songs dont play in offline mode

PlanPremiumCountryArgentinaDeviceIphone 6sOperating SystemiOS 13.2.2 My Question or IssueWhen I try to listen to my downloaded songs in offline mode, without wifi or my internet mobile, only a few songs play, and the others dont and the song cover is...

et7z_-ab069a
Newbie
Plan Premium Country Argentina Device Iphone 6s Operating System iOS 13.2.2 My Question or Issue When I try to listen to my downloaded songs in offline mode, without wifi or ...
2019-11-14 5:59:10 PM
2019-11-23 8:46:04 PM
Loxer
Community Legend
844 Views
2 replies
0 likes

844 Views
2 replies
0 likes

Will no one own responsibility for this???

Ok so I discover the other day that I have been doubled charged for Spotify, one by Spotify for $9.99 and one by iTunes for 12.99, every single month for the last 2+ years!! When I call you know what I get, 2 months from apple back..... 2 MONTHS........

Angie_vs
Visitor
Ok so I discover the other day that I have been doubled charged for Spotify, one by Spotify for $9.99 and one by iTunes for 12.99, every single month for the last 2+ years!! When I call you k...
2019-11-07 9:34:02 PM
2019-11-23 8:43:55 PM
Loxer
Community Legend
404 Views
1 replies
0 likes

404 Views
1 replies
0 likes

[iOS] Accessibility for the blind-low vision broken

The latest version of Spotify has made people who use Voiceover (either on an IPhone or IPad) can no longer read descriptions of any playlists, which was something that was working before. For those with low/no vision it makes navigation unnecessaril...

Cogsworth
Visitor
The latest version of Spotify has made people who use Voiceover (either on an IPhone or IPad) can no longer read descriptions of any playlists, which was something that was working before. For those ...
2019-11-09 3:41:28 AM
2019-11-23 8:39:49 PM
Loxer
Community Legend
444 Views
1 replies
0 likes
iOS

444 Views
1 replies
0 likes

Can't sort Liked songs by downloaded?

PlanPremiumCountryUSDevice(iPhone Operating System(iOS 10) My Question or IssueWith this new Liked songs playlist taking over for the Songs category it's impossible to only view my offline songs (without taking my whole device offline I guess) Can we...

hefightabear
Regular
Plan Premium Country US Device (iPhone 😎 Operating System (iOS 10) My Question or Issue With this new Liked songs playlist taking over for the Songs category it's impossible to only...
2019-06-19 7:58:38 PM
2019-11-23 12:25:18 PM
user-removed
Not applicable
2626 Views
7 replies
6 likes

2626 Views
7 replies
6 likes

Not playing the playlist songs

PlanPremiumCountryUSA Deviceiphone XROperating SystemMost updated ios My Question or Issue For the last week, I am selecting playlists or radio and it will play the first song but then it goes to completely random music. And I mean random. No artists...

Lyssa13
Casual Listener
Plan Premium Country USA Device iphone XR Operating System Most updated ios My Question or Issue For the last week, I am selecting playlists or radio and it w...
2019-06-13 6:04:15 AM
2019-11-23 4:39:33 AM
jhlc
Visitor
911 Views
2 replies
0 likes

911 Views
2 replies
0 likes

iOS Download Error

PlanPremiumDeviceiPhone XsOperating SystemiOS 12 My Issue"Download Error - downloading has stopped because there's no space left on this device."I keep getting this error message even though I have plenty of space left on my device. I have seen simil...

aleanguera
Visitor
Plan Premium Device iPhone Xs Operating System iOS 12 My Issue "Download Error - downloading has stopped because there's no space left on this device." I keep getting this error messa...
2019-11-09 1:23:56 AM
2019-11-22 8:27:36 PM
Loxer
Community Legend
740 Views
1 replies
1 likes
Download error

740 Views
1 replies
1 likes

Spotify on iPhone 6 doesn't start

PlanPremiumCountryGermany DeviceiPhone 6Operating SystemiOS 10 My Question or IssueWhenever I tap on Spotify, it doesn't open.And I mean it, there's no crash it seems.The app doesn't even start, the icon seems to gray out a little, so it registered a...

Monica1213
Regular
Plan Premium Country Germany Device iPhone 6 Operating System iOS 10 My Question or Issue Whenever I tap on Spotify, it doesn't open. And I mean it, there's no crash it seem...
2019-11-09 2:50:29 AM
2019-11-22 8:06:59 PM
Loxer
Community Legend
742 Views
1 replies
0 likes
iOS
iphone
open
start

742 Views
1 replies
0 likes

Save a single song

PlanPremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI always used to be able to save a single song of an artist to my library. Since the new update it seems I have to save/like a complete album...

Svbrussel
Visitor
Plan Premium Country Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I always used to be able to save a single song of an ...
2019-07-19 3:00:04 PM
2019-11-22 6:50:41 PM
JoBoy
Casual Listener
1672 Views
2 replies
1 likes

1672 Views
2 replies
1 likes

Unable to play one song on an album

PlanPremiumCountryUSADeviceiPhone XROperating Systemios 12.4.1My Question or IssueHello, whenever I try to listen to Chikai by Hikaru Utada nothing happens. Then when I click on the three dots to the side and then the "Allow to play this song" option...

crashNburn131
Visitor
Plan Premium Country USA Device iPhone XR Operating System ios 12.4.1 My Question or Issue Hello, whenever I try to listen to Chikai by Hikaru Utada nothing happens. Then when I click on the...
2019-11-06 11:12:55 PM
2019-11-22 6:36:26 PM
Loxer
Community Legend
451 Views
1 replies
0 likes

451 Views
1 replies
0 likes

[iOS][Other] Instructions given by Spotify to reinstall the app are in correct.

To delete and reinstall the Spotify app, press and hold the app, a drop down menu will appear, press rearrange apps this will make the app shake and an X will appear. Pressing the X will delete the app. Press the home button to get back to the normal...

Beg181
Visitor
To delete and reinstall the Spotify app, press and hold the app, a drop down menu will appear, press rearrange apps this will make the app shake and an X will appear. Pressing the X will delete the a...
2019-11-06 5:15:00 PM
2019-11-22 6:36:16 PM
Loxer
Community Legend
459 Views
1 replies
0 likes
iOS
Other

459 Views
1 replies
0 likes

Spotify not connecting to apple Carplay

Spotify will not load contents into apple carplay when car (2019 BMW) is properly connected to Apple carplay and other apps are loading and working correctly. Sometimes it gives a message that it was unable to load but usually the screen is just blan...

Gwen_cousins
Newbie
Spotify will not load contents into apple carplay when car (2019 BMW) is properly connected to Apple carplay and other apps are loading and working correctly. Sometimes it gives a message that...
2019-11-21 10:45:24 PM
2019-11-22 12:27:19 PM
Appaz
Visitor
1305 Views
1 replies
1 likes
Carplay

1305 Views
1 replies
1 likes

Spotify stops playing randomly on my iPhone and on Alexa devices

I have an iPhone XR and I am in the US. My Spotify Premium stops playing music quite frequently and it even does it when I play my liked songs that I've downloaded to my phone. So Spotify stops the music output, but when I look at my Spotify phone ap...

btrace83
Casual Listener
I have an iPhone XR and I am in the US. My Spotify Premium stops playing music quite frequently and it even does it when I play my liked songs that I've downloaded to my phone. So Spotify stops the m...
2019-11-22 2:32:15 AM
1753 Views
0 replies
0 likes

1753 Views
0 replies
0 likes

PREMIUM USER NOW GETTING ADS???!?!?!!

so spotify is pushing pop ups for podcasts... thanks for harassing me more spotify. i dont pay you enough god **bleep** money????!

the_toutaku
Gig Goer
so spotify is pushing pop ups for podcasts... thanks for harassing me more spotify. i dont pay you enough god **bleep** money????!
2019-11-19 12:04:55 AM
2019-11-22 2:14:58 AM
Billy-J
Spotify Star
1197 Views
3 replies
1 likes

1197 Views
3 replies
1 likes

Ad failed playback due to location

Free PlanUnited States iPhone6 iOS 11.3.1 Spotify will lock when an ad comes up. 90% of the ads received by my device are unable to playback due to location is the error. Then it won't push through, I have to shut down Spotify and restart. I have tri...

px-bhvmjuw_
Newbie
Free Plan United States iPhone6 iOS 11.3.1 Spotify will lock when an ad comes up. 90% of the ads received by my device are unable to playback due t...
2018-05-27 8:17:29 PM
2019-11-21 11:10:08 PM
rdebruyn
Casual Listener
1156 Views
1 replies
1 likes

1156 Views
1 replies
1 likes

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