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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47736 Views
  • 15 replies
  • 36 likes
  • 47736 Views
  • 15 replies
  • 36 likes

Solved!! Album cover missing

Hi there, since at least the last three app updates, in the first view, the album cover image is not displayed on left navigation site. After album is started to play, the cover field is empty. When I rotate the device from portrait to landscape mode...

2934B280-4A63-4898-8889-493230BA4169.jpeg
  • Regular
  • Hi there,    since at least the last three app updates, in the first view, the album cover image is not displayed on left navigation site. After album is started to play, the cover field ...
  • TimeGhost
  • Regular
  • 5902 Views
  • 4 replies
  • 1 likes
  • 5902 Views
  • 4 replies
  • 1 likes

Can’t get artist info or select tracks and on premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • z2as_fw-75qh
  • Casual Listener
  • 612 Views
  • 2 replies
  • 1 likes
  • 612 Views
  • 2 replies
  • 1 likes

iPhoneXR, iOS 13.2, Free Plan. Home page won’t load but other pages work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 1209 Views
  • 4 replies
  • 1 likes
  • 1209 Views
  • 4 replies
  • 1 likes

Premium, and still plays music outside of playlists

PlanPremium w/ Hulu Iphone 8Operating System(iOS 10) My Question or IssueAlright, so I was listening to some music off of an album, my likes, or whatever, and after each song I choose it keeps changing songs and going into a queue. I've tried going i...

  • Visitor
  • Plan Premium w/ Hulu   Iphone 8 Operating System (iOS 10)   My Question or Issue Alright, so I was listening to some music off of an album, my likes, or whatever,  and after ea...
  • OneByBoo
  • Roadie
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! How to Access Hulu on iphone?

PlanPremiumCountryUSADeviceiPhone 8Operating System My Question or IssueJust subscribed to the premium/Hulu bundle. Hulu works fine on my Windows laptop through Spotify, but I can't access it on my iphone. The Hulu app says my Spotify login info is i...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8 Operating System     My Question or Issue Just subscribed to the premium/Hulu bundle. Hulu works fine on my Windows laptop through Spotify...
  • HemantKulkarni
  • Newbie
  • 7293 Views
  • 5 replies
  • 1 likes
  • 7293 Views
  • 5 replies
  • 1 likes

Can find artist but not their songs

PlanPremiumCountryFranceDeviceiPhone XSOperating SystemiOS 13.2 My Question or IssueHello, when I started spotify this evening (I just got it), I could find artists and see their songs. 10 minutes later, I have this problem where I cannot see any son...

  • Visitor
  • Plan Premium Country France Device iPhone XS Operating System iOS 13.2   My Question or Issue Hello, when I started spotify this evening (I just got it), I could find artists and see t...
  • ggiggigg
  • Casual Listener
  • 766 Views
  • 4 replies
  • 3 likes
  • 766 Views
  • 4 replies
  • 3 likes

i can’t see the albums or songs of the artists.

PlanPremiumCountryMéxicoDeviceiPhone 5sOperating SystemiOS 12.2 My Question or Issue the only songs that i can listen to are the ones in my library, and to listen to new ones i have to go to the search bar and download them from there. also, i can’t ...

  • Newbie
  •   Plan Premium Country México Device iPhone 5s Operating System iOS 12.2   My Question or Issue   the only songs that i can listen to are the ones in my library, and to lis...
  • DubVulture
  • Casual Listener
  • 3858 Views
  • 17 replies
  • 12 likes
  • Albums
    iPhone5s
    Premium
  • 3858 Views
  • 17 replies
  • 12 likes

Es vergonzoso que una App de pago funcione tan mal como lo hace Spotify, él i+d es penoso.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 566 Views
  • 0 replies
  • 0 likes
  • Quejas del software
  • 566 Views
  • 0 replies
  • 0 likes

Changes in interface

PlanFree/PremiumCountryMexico DeviceIphone X Operating SystemiOS 10, My Question or Issue With the latest update where you changed totally the interface, the usability has gotten incredibly down, you removed the categories: Songs, Artists, Albums; an...

  • Casual Listener
  •   Plan Free/Premium Country Mexico    Device Iphone X   Operating System iOS 10,   My Question or Issue   With the latest update where you changed totally ...
  • N1dge1
  • Casual Listener
  • 9265 Views
  • 20 replies
  • 14 likes
  • Interface
    iOS
    iphone
  • 9265 Views
  • 20 replies
  • 14 likes

Why doesn't Spotify have certain albums by well-known artists?

Why isn't Real by Belinda Carlisle on Spotify? Seriously you have all her other albums but this is probably one of her BEST albums and you don't have it. I thought by buying your Premium subscribtion I'd get to listen to this album (which is greyed o...

  • Visitor
  • Why isn't Real by Belinda Carlisle on Spotify? Seriously you have all her other albums but this is probably one of her BEST albums and you don't have it. I thought by buying your Premium subscribtion...
  • Loxer
  • Community Legend
  • 1074 Views
  • 3 replies
  • 0 likes
  • 1074 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Force playlists into chronological order on mobile

It was this way until a week or two ago, and then suddenly all the playlists on mobile are in.... random order? Possibly by how much playtime they've gotten, it's unfathomable. The problem is that not only is everything out of order, but that playlis...

  • Newbie
  • It was this way until a week or two ago, and then suddenly all the playlists on mobile are in.... random order? Possibly by how much playtime they've gotten, it's unfathomable. The problem is that no...
  • Peter
  • Spotify Legend
  • 704 Views
  • 3 replies
  • 2 likes
  • Mobile
    Playlists
  • 704 Views
  • 3 replies
  • 2 likes

Data saver.... fixed or not?!?

PlanFree/PremiumCountryUKDeviceiPhone XsOperating SystemiOS 13.2 My Question or Issue Ive searched and searched but all answer are conflicts or fixes for some and problems for others.... I'm lost and getting **bleep**'d!!!How do you turn data saver o...

  • Casual Listener
  • Plan Free/Premium Country UK Device iPhone Xs Operating System iOS 13.2   My Question or Issue   Ive searched and searched but all answer are conflicts or fixes for some and prob...
  • P5ymon
  • Casual Listener
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Change queue order iOS app

There used to be the ability to change the order of songs in the queue (both manually queues up and 'playing next'), but recently (I don't keep track of version numbers) it's disappeared which to me seems like a backwards step?Yes it was very buggy a...

  • Casual Listener
  • There used to be the ability to change the order of songs in the queue (both manually queues up and 'playing next'), but recently (I don't keep track of version numbers) it's disappeared which to me ...
  • Loxer
  • Community Legend
  • 1117 Views
  • 3 replies
  • 1 likes
  • 1117 Views
  • 3 replies
  • 1 likes

Spotify App Crashing

PlanPremium DeviceiPhone XR, iPad Mini 4 Operating SystemiOS 13.1.3 My Question or IssueEver since I recently updated my Spotify app, it's been impossible to get into. Each time I tap on the app on either my phone or iPad, it immediately glitches out...

  • Casual Listener
  •   Plan Premium   Device iPhone XR, iPad Mini 4   Operating System iOS 13.1.3   My Question or Issue Ever since I recently updated my Spotify app, it's been impossible t...
  • Loxer
  • Community Legend
  • 1471 Views
  • 3 replies
  • 1 likes
  • Crash
    crashing app
    not opening
    not working
  • 1471 Views
  • 3 replies
  • 1 likes

iOS/iPadOS 13.2 are released to compatible devices

Hey everyone, iOS/iPadOS 13.2 arrived yesterday with plenty of new features like Deep Fusion for iPhone 11 Pro/11 Pro Max and new emojis. Go ahead and update your devices now

  • Community Legend
  • Hey everyone,   iOS/iPadOS 13.2 arrived yesterday with plenty of new features like Deep Fusion for iPhone 11 Pro/11 Pro Max and new emojis.   Go ahead and update your devices now 🙂
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

How to remove downloaded songs from device?

I am not able to remove the downloaded songs from device. The green arrow still appears even when I switch on the top of list Download off (remove). Is there any option how to really remove downloaded songs from my device? I would love to have space ...

  • Casual Listener
  • I am not able to remove the downloaded songs from device. The green arrow still appears even when I switch on the top of list  Download off (remove). Is there any option how to really remove dow...
  • OneByBoo
  • Roadie
  • 4299 Views
  • 3 replies
  • 0 likes
  • 4299 Views
  • 3 replies
  • 0 likes

Local Files Won't Sync to iPhone

Hey there, I have been having issues with syncing local files onto my iPhone. I have tried absolutely everything, and have scoured these boards for an answer. No matter what I do when I open a playlist containing only local files on my iPhone 7 I get...

  • Casual Listener
  •      Hey there, I have been having issues with syncing local files onto my iPhone. I have tried absolutely everything, and have scoured these boards for an answer. No matter what I d...
  • AyloTV
  • Casual Listener
  • 1455 Views
  • 7 replies
  • 0 likes
  • 1455 Views
  • 7 replies
  • 0 likes

"how do i reset my offline device?"

This may sound obvious to you but I need help.OBVIOUS search "how do i reset my offline device?" NOTHING!My phone was listed several times so I deleted all b/c I wasn't sure if it was an old or my current iPhone.I had a choice to remove all and it sa...

  • Music Fan
  • This may sound obvious to you but I need help. OBVIOUS search "how do i reset my offline device?" NOTHING! My phone was listed several times so I deleted all b/c I wasn't sure if it was an old or m...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

[iOS] Spotify somtimes won't play next track

PlanPremiumCountryThailandDeviceiPhone 11 Pro MaxOperating SystemiOS 13.1.3 My Question or IssueWhen i play my songs when the current track end it start a next track in playlist but sometimes it stopped at 0:00 and wont start to play at all no matter...

  • Visitor
  • Plan Premium Country Thailand Device iPhone 11 Pro Max Operating System iOS 13.1.3   My Question or Issue When i play my songs when the current track end it start a next track in playl...
  • 273 Views
  • 0 replies
  • 1 likes
  • 273 Views
  • 0 replies
  • 1 likes

Use Siri to manage Spotify in French

Good morning, everyone. Since the function is available, I use Siri a lot to start playlist playback on Spotify. But for the automatic playlist of favorite tracks on Spotify (called "Titres likés" in french), it doesn't work: Siri can't find this pla...

  • Newbie
  • Good morning, everyone. Since the function is available, I use Siri a lot to start playlist playback on Spotify. But for the automatic playlist of favorite tracks on Spotify (called "Titres likés" in...
  • 617 Views
  • 0 replies
  • 0 likes
  • 617 Views
  • 0 replies
  • 0 likes