Downloaded playlist doesnt work offline (help!)

[Yamanhourani]

Plan

Premium

Country

Us

Device

iPhone 8

Operating System

IOS 13.3.1

My Question or Issue

My downloaded playlist doesnt load offline unless i get internet connection then it loads then it plays music offline perfectly. note: (this issue is only on a specific playlist my other downloaded playlist works)

What i tried: deleted the cache

re-downloaded the songs

re installed the app

restarted the phone

[eltoch]

Hello! Sorry to hear you're having issues! 

I'm assuming the "zongs" playlist is the one you're referring to, and if that's the case then I don't think the playlist is downloading correctly. Typically, if a playlist is fully downloaded, the arrow that currently appears with a grey outline for you shows as green. Have you checked to see if your device has enough storage? Sometimes that can prevent a download from finishing, which would prevent you from listening to the music offline.

Let me know how it goes!

[Yamanhourani]

i have enough storage + when i connect to the internet the playlist is fully loaded and the download arrow is green, but if i exit the app and relaunch it offline it wont load until i connect to the internet then it would be able to play offline