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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47963 Views
  • 15 replies
  • 36 likes
  • 47963 Views
  • 15 replies
  • 36 likes

How to remove downloaded songs from device?

I am not able to remove the downloaded songs from device. The green arrow still appears even when I switch on the top of list Download off (remove). Is there any option how to really remove downloaded songs from my device? I would love to have space ...

  • Casual Listener
  • I am not able to remove the downloaded songs from device. The green arrow still appears even when I switch on the top of list  Download off (remove). Is there any option how to really remove dow...
  • OneByBoo
  • Roadie
  • 4299 Views
  • 3 replies
  • 0 likes
  • 4299 Views
  • 3 replies
  • 0 likes

Local Files Won't Sync to iPhone

Hey there, I have been having issues with syncing local files onto my iPhone. I have tried absolutely everything, and have scoured these boards for an answer. No matter what I do when I open a playlist containing only local files on my iPhone 7 I get...

  • Casual Listener
  •      Hey there, I have been having issues with syncing local files onto my iPhone. I have tried absolutely everything, and have scoured these boards for an answer. No matter what I d...
  • AyloTV
  • Casual Listener
  • 1455 Views
  • 7 replies
  • 0 likes
  • 1455 Views
  • 7 replies
  • 0 likes

"how do i reset my offline device?"

This may sound obvious to you but I need help.OBVIOUS search "how do i reset my offline device?" NOTHING!My phone was listed several times so I deleted all b/c I wasn't sure if it was an old or my current iPhone.I had a choice to remove all and it sa...

  • Music Fan
  • This may sound obvious to you but I need help. OBVIOUS search "how do i reset my offline device?" NOTHING! My phone was listed several times so I deleted all b/c I wasn't sure if it was an old or m...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

[iOS] Spotify somtimes won't play next track

PlanPremiumCountryThailandDeviceiPhone 11 Pro MaxOperating SystemiOS 13.1.3 My Question or IssueWhen i play my songs when the current track end it start a next track in playlist but sometimes it stopped at 0:00 and wont start to play at all no matter...

  • Visitor
  • Plan Premium Country Thailand Device iPhone 11 Pro Max Operating System iOS 13.1.3   My Question or Issue When i play my songs when the current track end it start a next track in playl...
  • 273 Views
  • 0 replies
  • 1 likes
  • 273 Views
  • 0 replies
  • 1 likes

Use Siri to manage Spotify in French

Good morning, everyone. Since the function is available, I use Siri a lot to start playlist playback on Spotify. But for the automatic playlist of favorite tracks on Spotify (called "Titres likés" in french), it doesn't work: Siri can't find this pla...

  • Newbie
  • Good morning, everyone. Since the function is available, I use Siri a lot to start playlist playback on Spotify. But for the automatic playlist of favorite tracks on Spotify (called "Titres likés" in...
  • 617 Views
  • 0 replies
  • 0 likes
  • 617 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify stoppt die Wiedergabe wenn ich mein iPhone versuche wegstecken

PlanPremiumCountryGermanyDeviceiPhone XROperating SystemIOS 13.1 My Question or IssueSpotify stoppt die wiedergabe wenn ich mein iphone versuche in die Hose zustecken sonst klappt alles super also wenn das iphone im standbymodus ist und ich es in der...

  • Visitor
  • Plan Premium Country Germany Device iPhone XR Operating System IOS 13.1   My Question or Issue Spotify stoppt die wiedergabe wenn ich mein iphone versuche in die Hose zustecken sonst...
  • Petya
  • Community Legend
  • 3758 Views
  • 1 replies
  • 0 likes
  • 3758 Views
  • 1 replies
  • 0 likes

Artist live stopped regular update

PlanArtistCountry Austalia DeviceiPhone XR My Question or IssueHi All, Using Apotify Artists app. My music was released 2 days ago. Live stats were working fine until 12 hours ago. It's now stopped updating. Previous release worked fine. Was clocking...

  • Newbie
  • Plan Artist Country Austalia   Device iPhone XR       My Question or Issue Hi All,   Using Apotify Artists app. My music was released 2 days ago. Live stats were ...
  • OneByBoo
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Offline mode on iPhone 4s - can't use Spotify at all + Numerous "Like it from Radio"

Hi, I have 2 problems atm, maybe they are connected. 1) I have this problem from about a month, and can't figure it out. Every time i start Spotify on my 4s iPhone i get the message that in offline mode bowsing is not possible, and after that app sta...

  • Casual Listener
  • Hi,   I have 2 problems atm, maybe they are connected.   1) I have this problem from about a month, and can't figure it out. Every time i start Spotify on my 4s iPhone i get the mes...
  • dsfghsdfgas4312
  • Casual Listener
  • 1443 Views
  • 7 replies
  • 0 likes
  • 1443 Views
  • 7 replies
  • 0 likes

An artists “appears on”

On an artists page I remember being able to go to their "appears on" section and listen to them all. Is there a way to do this on any artists page? Because right now I have to manually click on every song in the appears on just to listen to the songs...

  • Regular
  • On an artists page I remember being able to go to their "appears on" section and listen to them all. Is there a way to do this on any artists page? Because right now I have to manually click on every...
  • Justosorock
  • Regular
  • 1627 Views
  • 3 replies
  • 0 likes
  • 1627 Views
  • 3 replies
  • 0 likes

Error message “Spotify can’t play this right now.”

PlanPremium (family)CountrySingaporeDeviceiPhone 7Operating SystemiOS My Question or IssueI've been trying to play the song Love Diamond by Weki Meki but it won't show up on the app in my iPhone 7. When I use my MacBook Pro to search for the song onl...

  • Visitor
  •   Plan Premium (family) Country Singapore Device iPhone 7 Operating System iOS   My Question or Issue I've been trying to play the song Love Diamond by Weki Meki but it won't sho...
  • Loxer
  • Community Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Spotify Notifications

PlanPremiumCountryDenmarkDeviceiPhone 11 ProOperating SystemiOS 13 My Question or IssueThe issue is that in the Spotify menu there is a spot where you can choose to receive notifications about the artist you follow so that everytime an Artist add's a...

  • Visitor
  • Plan Premium Country Denmark Device iPhone 11 Pro Operating System iOS 13   My Question or Issue The issue is that in the Spotify menu there is a spot where you can choose to receive n...
  • Loxer
  • Community Legend
  • 1158 Views
  • 1 replies
  • 1 likes
  • 1158 Views
  • 1 replies
  • 1 likes

Sometimes i can't play any offline song, offline with my Spotify premium.

After have new Spotify version on my iPhone SE, sometimes they say "connecting", i can't see anything in my playlists or albums (i can't play any Spotify music anymore, this sucks), i can't play any offline song, until i get connect to a internet con...

  • Music Fan
  • After have new Spotify version on my iPhone SE, sometimes they say "connecting", i can't see anything in my playlists or albums (i can't play any Spotify music anymore, this sucks), i can't play any ...
  • Billy-J
  • Spotify Star
  • 1096 Views
  • 5 replies
  • 1 likes
  • 1096 Views
  • 5 replies
  • 1 likes

instantly skipping through all my songs

My Question or IssueI am on my my iphone 7 with iOS 13.1.3 and as soon as i play a song on spotify it constantly skips through all my songs. i can't stop it no matter what, i've tried deleting and reinstalling and resetting my phone please fix this

  • Casual Listener
  • My Question or Issue I am on my my iphone 7 with iOS 13.1.3 and as soon as i play a song on spotify it constantly skips through all my songs. i can't stop it no matter what, i've tried deleting and ...
  • Loxer
  • Community Legend
  • 865 Views
  • 3 replies
  • 0 likes
  • 865 Views
  • 3 replies
  • 0 likes

Spotify app crashes Iphone 8

PlanPremium, login trough FacebookCountrySwedenDeviceiPhone 8Operating SystemiOS 13.1.3 App crashes when trying to open. So, today when i tried to open my spotify app in my apple iphone 8. It just crashed. This is still happening. First i tried to un...

  • Casual Listener
  •   Plan Premium, login trough Facebook Country Sweden Device iPhone 8 Operating System iOS 13.1.3   App crashes when trying to open.   So, today when i tried to open my spot...
  • Loxer
  • Community Legend
  • 1908 Views
  • 3 replies
  • 0 likes
  • 1908 Views
  • 3 replies
  • 0 likes

Immediate crash

Plan premiumFree/PremiumCountrymetherlands Device iphone xs(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Ios 13.1.3My Question or IssueApp won't open. Immediately crash/close

  • Newbie
  • Plan premium Free/Premium Countrymetherlands   Device iphone xs (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Ios 13.1...
  • Loxer
  • Community Legend
  • 695 Views
  • 1 replies
  • 1 likes
  • 695 Views
  • 1 replies
  • 1 likes

Crashes when logging in/opening

PremiumCanada DeviceiPhone 7 plus Operating System(iOS 13.1.3) My Question or IssueEvery time I log into spotify on my ios device, the application crashes. Every other account of my family members has not, and my account seems to function on other de...

  • Visitor
  • Premium Canada   Device iPhone 7 plus  Operating System (iOS 13.1.3)   My Question or Issue Every time I log into spotify on my ios device, the application crashes. Every othe...
  • Loxer
  • Community Legend
  • 1126 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1126 Views
  • 1 replies
  • 0 likes

App crashes immediately on iphone

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemiOS 10 My Question or IssueApp was working fine. Randomly started crashing after starting. No software or damage to device nor change of any kind prior to problem. Did a hard and soft reset as well ...

  • Newbie
  • PlanPremium Country USA Device iPhone 6s Operating System iOS 10   My Question or Issue App was working fine. Randomly started crashing after starting. No software or damage to device n...
  • Loxer
  • Community Legend
  • 898 Views
  • 1 replies
  • 4 likes
  • 898 Views
  • 1 replies
  • 4 likes

App won’t open

PlanPremiumCountryUkDevice(iPhone XR)Operating System(iOS 13.1.3) My Question or IssueThe app won't open, it closes after one second. I've trained deleting the app and redownloading, I've fully turned off my phone and turned it on again, I've even tr...

  • Newbie
  • Plan Premium Country Uk Device (iPhone XR) Operating System (iOS 13.1.3)   My Question or Issue The app won't open, it closes after one second. I've trained deleting the app and redown...
  • Loxer
  • Community Legend
  • 1112 Views
  • 1 replies
  • 6 likes
  • 1112 Views
  • 1 replies
  • 6 likes

Why is artists top 5 causing app to crash

Notice how the artist has no picture? For some reason when I click on this artist and play a song from their top 5, the app will crash. I reopen the app up and immediately it crashes again. The only way to make it stop is to delete and reinstall the ...

378EA9D6-C3E6-4BEB-B0F9-490DD88F5A5E.png
  • Newbie
  •     Notice how the artist has no picture? For some reason when I click on this artist and play a song from their top 5, the app will crash. I reopen the app up and immediately it cra...
  • Loxer
  • Community Legend
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Last music in queue is not shown

PlanPremiumCountryBrazilDeviceiPhone SEOperating SystemiOS 13.1 (and iOS 12) My Question or IssueWhen adding new musics to queue, the last added music is not being shown and is not draggable in the queue list screen (as seen in the screenshot attache...

  • Newbie
  • Plan Premium Country Brazil Device iPhone SE Operating System iOS 13.1 (and iOS 12)   My Question or Issue When adding new musics to queue, the last added music is not being shown and ...
  • Loxer
  • Community Legend
  • 682 Views
  • 1 replies
  • 0 likes
  • bug
    iOS
  • 682 Views
  • 1 replies
  • 0 likes