[Account] Can't change country of my account (only one choice)

[ote53dasqzwh]

Plan

Free

Country

France on my account and currently in Korea

Device

Samsung Galaxy A5

Operating System

Android 8

I'm in korea for some month, so I used my 14 days of spotify in another country but now I need to change the country to be able to login, but I have only the choice of France in the setting.

Someone have any information on it?

Thanks.

[Luan]

Hey, @ote53dasqzwh 
Welcome to Spotify Community and thanks for reaching out here!

Could you try to change your country using another device (I recommend a desktop one), on the incognito tab of your favorite browser, please?

Related support article: 

• Country settings

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[ote53dasqzwh]

Hi, thanks for your quick answer.

I tried in private mode on my laptop and on my phone and it's the same, only France..

[Peter]

Hey @ote53dasqzwh,

Thanks for trying that out!
 

Do you happen to be using a VPN? If so, does disabling it help resolve the issue?

If not, it's possible there's an issue with the account itself which will require you to create a new one.

Don't worry, you can easily transfer all your saved music and playlists over to your new account - just follow the steps in this Spotify Answer.

Let us know how you get on! We'll be here in case you have any further questions.