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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2938 Views
  • 0 replies
  • 8 likes
  • Security
  • 2938 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455603 Views
  • 973 replies
  • 109 likes
  • Account
  • 455603 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202020 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202020 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110275 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110275 Views
  • 72 replies
  • 12 likes

No option to leave Family Mix

PlanPremiumCountryUKDevicePixel 3Operating SystemAndroid 9.0 My Question or IssueI'm trying to opt-out of the 'Family Mix' on my Spotify Family account. I've followed the instructions to open the options list on the playlist on a mobile device and se...

  • Visitor
  • Plan Premium Country UK Device Pixel 3 Operating System Android 9.0   My Question or Issue I'm trying to opt-out of the 'Family Mix' on my Spotify Family account.  I've followed t...
  • OneByBoo
  • Roadie
  • 1575 Views
  • 1 replies
  • 1 likes
  • Premium
  • 1575 Views
  • 1 replies
  • 1 likes

Superuser Contribution Facebook Account Email Address

PlanPremiumCountryEngland DeviceMotorola G6Operating SystemAndroid My Question or IssueI have changed the email for facebook account however Spotify still uses the old email address to contact me. In my account settings, there is no option to change ...

  • Casual Listener
  • Plan Premium Country England  Device Motorola G6 Operating System Android   My Question or Issue I have changed the email for facebook account however Spotify still uses the old e...
  • Petya
  • Community Legend
  • 1383 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1383 Views
  • 4 replies
  • 0 likes

Superuser Contribution Username problem

I recently created my account on mobile and it changed my username to random letters and numbers (36xrpmsi2kust8wpgrpitlylk) and the username I put in was loopyfruit666. Does anyone know what happened, and if I can fix it?

  • Visitor
  • I recently created my account on mobile and it changed my username to random letters and numbers (36xrpmsi2kust8wpgrpitlylk) and the username I put in was loopyfruit666. Does anyone know what happene...
  • Petya
  • Community Legend
  • 1523 Views
  • 3 replies
  • 0 likes
  • Account
  • 1523 Views
  • 3 replies
  • 0 likes

Superuser Contribution Devolución

Buenas, cuando me hice una cuenta de Spotify decidí provar la premium por 0,99€.Me llegó un mensaje diciendo que tenia 14 dias para cancelar la premium si no me convencía, no me convenció y la cancele.Miré mis movimientos en mi cuenta bancaria y me a...

  • Newbie
  • Buenas, cuando me hice una cuenta de Spotify decidí provar la premium por 0,99€. Me llegó un mensaje diciendo que tenia 14 dias para cancelar la premium si no me convencía, no me convenció y la canc...
  • Petya
  • Community Legend
  • 1399 Views
  • 5 replies
  • 0 likes
  • Account
  • 1399 Views
  • 5 replies
  • 0 likes

Superuser Contribution Home screen is showing blank

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have subscribed to the premium.Since then the home screen is showing blank since then.Re...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue - I have...
  • Petya
  • Community Legend
  • 5665 Views
  • 16 replies
  • 1 likes
  • Account
  • 5665 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Still no Spotify in Ukraine

Hi Spotify team!this will, probably, be the 100-ish topic about Spotify availability in Ukraine, however none of previous topics got an adequate answer on the terms of and time when it will be available here, so I think, it is worth creating another ...

  • Casual Listener
  • Hi Spotify team! this will, probably, be the 100-ish topic about Spotify availability in Ukraine, however none of previous topics got an adequate answer on the terms of and time when it will be avai...
  • IvanSukhomlyn
  • Casual Listener
  • 3512 Views
  • 2 replies
  • 12 likes
  • Other
    Premium
    Subscription
  • 3512 Views
  • 2 replies
  • 12 likes

How do I find my artist profile?

I want to set up spotify for artists but when I try to find myself through the search option my name doesn't apear. It then instructs me to go to my artist profile (not my spotify profile) and paste a share link but how is this possible if I have yet...

  • Casual Listener
  • I want to set up spotify for artists but when I try to find myself through the search option my name doesn't apear. It then instructs me to go to my artist profile (not my spotify profile) and paste ...
  • Bethany_Dawn
  • Community Legend
  • 1691 Views
  • 5 replies
  • 0 likes
  • Account
  • 1691 Views
  • 5 replies
  • 0 likes

no option to upgrade to family plan

hello I have a premium account but I can't find anywhere to upgrade to family plan the link stated in support help spotify.com/family is not working and when I choose change plan there is no option to do so . thanks shachar

  • Visitor
  • hello I have a premium account but I can't find anywhere to upgrade to family plan the link stated in support help spotify.com/family is not working and when I choose change plan there is no option t...
  • OneByBoo
  • Roadie
  • 751 Views
  • 1 replies
  • 0 likes
  • Premium
  • 751 Views
  • 1 replies
  • 0 likes

Account compromised

PlanPremiumCountryUKDevice(Huawei P30 Lite)Operating System(Android (9) Pie.) My Question or IssueI signed up with Spotify with the email address *snip* from my phone (listed above) on the 15th October 2019. I had a 6 month free offer through sky.On ...

  • Casual Listener
  • Plan Premium Country UK Device (Huawei P30 Lite) Operating System (Android (9) Pie.)   My Question or Issue I signed up with Spotify with the email address *snip* from my phone (listed...
  • OneByBoo
  • Roadie
  • 1773 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 1773 Views
  • 2 replies
  • 0 likes

Solved!! Adding second artist account to spotify for artists.

Hi, I release music through Distrokid and already have one verified alias on Spotify for Artists. I'm trying to varify a second one but I can't seem to find a way to instantly varify this new alias. My debut track isn't released yet but I have the UR...

  • Newbie
  • Hi, I release music through Distrokid and already have one verified alias on Spotify for Artists. I'm trying to varify a second one but I can't seem to find a way to instantly varify this new alias. ...
  • OneByBoo
  • Roadie
  • 11055 Views
  • 1 replies
  • 0 likes
  • Account
  • 11055 Views
  • 1 replies
  • 0 likes

Solved!! Account email incorrect

PlanPremiumCountryNew ZealandDeviceMacBook Air, Note 10+ Operating SystemWindows 10 My Question or IssueHi, my spotify account has the wrong email address (I noticed this today when trying to login as it's similar but not the full, realized why my ac...

  • Visitor
  • Plan Premium Country New Zealand Device MacBook Air, Note 10+   Operating System Windows 10     My Question or Issue Hi, my spotify account has the wrong email address (I n...
  • OneByBoo
  • Roadie
  • 1528 Views
  • 1 replies
  • 0 likes
  • Login
  • 1528 Views
  • 1 replies
  • 0 likes

Account Hacked

PlanPremiumCountryUKDevice(Huawei P30 Lite)Operating System(Android (9) Pie.) My Question or IssueI signed up with Spotify with the email address *snip* from my phone (listed above) on the 15th October 2019. I had a 6 month free offer through sky.On ...

  • Casual Listener
  • Plan Premium Country UK Device (Huawei P30 Lite) Operating System (Android (9) Pie.)   My Question or Issue I signed up with Spotify with the email address *snip* from my phone (listed...
  • DanielTham
  • Composer
  • 1393 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 1393 Views
  • 2 replies
  • 1 likes

Payment

My Question or IssueHad my card stolen so bank account has been temporarily frozen and payment due. Will premium be cancelled straight away or after a few days? Is there anything else I can do?

  • Visitor
  • My Question or Issue Had my card stolen so bank account has been temporarily frozen and payment due. Will premium be cancelled straight away or after a few days? Is there anything else I can do?
  • DanielTham
  • Composer
  • 827 Views
  • 2 replies
  • 1 likes
  • Account
  • 827 Views
  • 2 replies
  • 1 likes

Solved!! Can't access spotify.com - however community works

Plan - Premium FamilyCountry - AustraliaDevice - All devices - PC (Win 10 Pro) and phones/tablets via Wifi - not working unless already logged inDevice - Android 8 and 9 devices ARE working via cellular network My Question or IssueSee screenshot. I c...

  • Regular
  • ...orking via cellular network   My Question or Issue See screenshot.  I can't access spotify.com via home internet.  Router public IP address is 124.181.130.XX (Brisbane A...
  • KossB
  • Roadie
  • 1439 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 1439 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spam

I keep posting about my account being compromised and they keep red flagging it as spam

  • Casual Listener
  • I keep posting about my account being compromised and they keep red flagging it as spam  
  • Peter
  • Spotify Legend
  • 6747 Views
  • 2 replies
  • 0 likes
  • Account
  • 6747 Views
  • 2 replies
  • 0 likes

Renewing student membership with payment in different country from school

PlanStudentCountryUSA My Question or IssueI'm currently taking online courses at a university in Canada but am living in the US and am only able to pay with US credit cards. How can I renew my student membership?

  • Visitor
  • Plan Student Country USA   My Question or Issue I'm currently taking online courses at a university in Canada but am living in the US and am only able to pay with US credit cards. How can ...
  • Luan
  • Spotify Star
  • 700 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 700 Views
  • 1 replies
  • 0 likes

Solved!! Log in in a offline mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have log out on my mobile and I was at the time in a offline mode and now when I try to log...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Emilia_8
  • Community Legend
  • 1224 Views
  • 3 replies
  • 0 likes
  • Account
  • 1224 Views
  • 3 replies
  • 0 likes

changing Student premium package payment method

PlanStudent Premium CountryIndonesia DeviceAsus Zenfone Max Pro M1 Operating SystemAndroid 9 My Question or IssueI am registered in a premium student package and I want to change the payment method from mobile to credit card, but how?

  • Visitor
  • Plan Student Premium   Country Indonesia   Device Asus Zenfone Max Pro M1   Operating System Android 9   My Question or Issue I am registered in a premium student pac...
  • OneByBoo
  • Roadie
  • 767 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 767 Views
  • 1 replies
  • 0 likes

Solved!! my account was downgraded

PlanFree/PremiumCountryIsraelDeviceRedmi Note 7Operating SystemAndroid My Question or IssueI created my account in July and joind the primyum in the same month.Every thing was working fine until one day an iretating song called "time to say goodbye" ...

  • Visitor
  • Plan Free/Premium Country Israel Device Redmi Note 7 Operating System Android   My Question or Issue I created my account in July and joind the primyum in the same month. Every thing ...
  • Billy-J
  • Spotify Star
  • 1067 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 1067 Views
  • 1 replies
  • 0 likes

wrong artist song on my artist profile

Hi, Some random artist has uploaded a track to spotify and it is appearing under my artist profile, it is vastly different to what I made and very frustrating. Here is my profile: https://open.spotify.com/artist/4DsD95lJoAXFmrh7vhL6MU Wrong track: ht...

  • Visitor
  • Hi,   Some random artist has uploaded a track to spotify and it is appearing under my artist profile, it is vastly different to what I made and very frustrating.   Here is my profile:&n...
  • OneByBoo
  • Roadie
  • 5323 Views
  • 1 replies
  • 0 likes
  • Account
  • 5323 Views
  • 1 replies
  • 0 likes