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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654674 Views

13 replies

4 likes

Account
  • 654674 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735308 Views

18 replies

29 likes

  • 735308 Views
  • 18 replies
  • 29 likes

Can't change country

PlanPremium CountryIndia/USA My Question or IssueI moved to the US and changed my billing method to a US card but I'm still unable to change the country on my account so artists/albums are unavailable because of Indian Spotify licensing. Premium is p...

Regular

Plan Premium   Country India/USA   My Question or Issue I moved to the US and changed my billing method to a US card but I'm still unable to change the country on my account so artis...

formuoli

Regular

615 Views

2 replies

0 likes

Account
  • 615 Views
  • 2 replies
  • 0 likes

No songs showing up in albums or artists

PlanFamily PremiumCountryUSADeviceiPhone 11 Pro MacOperating SystemiOS 13.0 My Question or Issue When I click an artist, for some artists there is a list of albums, when I click the album no songs show up or populate in the album. For other artists, ...

Visitor

  Plan Family Premium Country USA Device iPhone 11 Pro Mac Operating System iOS 13.0   My Question or Issue   When I click an artist, for some artists there is a list of al...

Rene01

Community Legend

941 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 941 Views
  • 1 replies
  • 0 likes

Playlist not sorting by album correctly

PlanFreeCountryUKDeviceiPhone 7, HP Chromebook, PC, Web PlayerOperating SystemiOS13, Chrome OS, Windows 10, Google ChromeMy Question or IssuePlaylist sorting by album is not listing correctly on all devices - see comparisons pictures. a = playlist so...

Casual Listener

Plan Free Country UK Device iPhone 7, HP Chromebook, PC, Web Player Operating System iOS13, Chrome OS, Windows 10, Google Chrome My Question or Issue Playlist sorting by album is not listing...

Rene01

Community Legend

889 Views

3 replies

0 likes

Other
  • 889 Views
  • 3 replies
  • 0 likes

Solved!! Cant log in with IOS but with PC I can

PlanPremiumCountry. ITALY DeviceiPhone 6s plus, Operating SystemiOS 10 My Question or Issue Hello, i have trouble with my log in. i can log in with my MacBook with the desktop app but when i try to enter with my iphone app he told me Wrong Password! ...

Casual Listener

  Plan Premium Country.  ITALY   Device iPhone 6s plus,  Operating System iOS 10   My Question or Issue   Hello, i have trouble with my log in. i can log in ...

mancio

Casual Listener

1197 Views

3 replies

0 likes

Account
  • 1197 Views
  • 3 replies
  • 0 likes

Solved!! Cant login to Android app, despite being able to on browser, tried reinstalling and didnt work??

PlanFree, was going to buy Premium.CountryUSADeviceMoto X4Operating SystemAndroid 9 My Question or IssueI want to buy premium. But when I tried logging in over mobile, it keeps saying my password is incorrect. The email sent to my account for resetti...

Casual Listener

  Plan Free, was going to buy Premium. Country USA Device Moto X4 Operating System Android 9   My Question or Issue I want to buy premium. But when I tried logging in over mobile...

Rene01

Community Legend

2189 Views

9 replies

0 likes

Account
Login
  • 2189 Views
  • 9 replies
  • 0 likes

Account issue. Automatically logged out, when signed back in all songs were gone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Solved thanks

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Rene01

Community Legend

648 Views

3 replies

0 likes

Account
Login
Security
  • 648 Views
  • 3 replies
  • 0 likes

Problem adding address

PlanPremiumCountryPhilippinesDeviceVivo V15 proOperating SystemAndroid Pie My Question or IssueDoes anyone have a.solution for this problem?

Casual Listener

Plan Premium Country Philippines Device Vivo V15 pro Operating System Android Pie   My Question or Issue Does anyone have a.solution for this problem?

Luan

Spotify Star

890 Views

3 replies

0 likes

Premium
  • 890 Views
  • 3 replies
  • 0 likes

Delete community account

please can I delete my community account thank you

Visitor

please can I delete my community account thank you

Loxer

Community Legend

525 Views

3 replies

0 likes

Account
  • 525 Views
  • 3 replies
  • 0 likes

Mise à jour de mes coordonnées de Carte Bancaire

PlanPremiumCountryFrance My Question or IssueJe souhaite mettre à jour mes coordonnées bancaires mais quand je vais dans mon profil/abonnement, cette option ne m'est pas proposée. une idée ?

Casual Listener

  Plan Premium Country France       My Question or Issue Je souhaite mettre à jour mes coordonnées bancaires mais quand je vais dans mon profil/abonnement, cette option n...

Rene01

Community Legend

985 Views

3 replies

0 likes

Account
  • 985 Views
  • 3 replies
  • 0 likes

Solved!! Artist Picture

PlanPremiumCountryUSADevice(iPhone Xs)Operating SystemLatest iOS My Question or IssueNew to Spotify. I claimed my artist page. Specifically, I know I have my "user account" where my subscrption live, but I am wondering why my picures are different fo...

Casual Listener

Plan Premium Country USA Device (iPhone Xs) Operating System Latest iOS   My Question or Issue New to Spotify. I claimed my artist page. Specifically, I know I have my "user account" w...

88kgabe

Casual Listener

1624 Views

2 replies

0 likes

Premium
  • 1624 Views
  • 2 replies
  • 0 likes

[Account] Well, here comes the problem...again

I got a new PC after my old one crashed. Started loading up spotify after everything else is loaded and this happend.The account is valid.For sure.If you have any idea how to fix this, please do! I dont want to re-do my playlists all over.

Visitor

I got a new PC after my old one crashed. Started loading up spotify after everything else is loaded and this happend. The account is valid. For sure. If you have any idea how to fix this, please d...

Rene01

Community Legend

603 Views

1 replies

0 likes

Account
  • 603 Views
  • 1 replies
  • 0 likes

Solved!! How can i change the account name?

PlanPremiumBrazil DeviceLGOperating SystemAndroid I need to change. 

Visitor

Plan Premium Brazil   Device LG Operating System Android   I need to change.  

Emilia_8

Community Legend

984 Views

1 replies

0 likes

Account
Premium
  • 984 Views
  • 1 replies
  • 0 likes

Premium plan issues

Plan Free Country Italy Device Wiko Harry 2 Operating System Android 8.1.0 ----------------------------------------------- Good morning.I payed for Premium for this month then I unsubscribed the same day, but I'm using the Free plan now! Why? Can you...

Visitor

  Plan Free Country Italy Device Wiko Harry 2 Operating System Android 8.1.0 ----------------------------------------------- Good morning. I payed for Premium for this month...

samm_gross

Visitor

589 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 589 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Name Won't Return to Facebook Name

So, as I deactivated my Facebook account briefly and revoked access to Facebook from the apps page (https://www.spotify.com/tw/account/apps/), my Spotify username turned to numbers. That's normal and it has happened to me before when I previously dea...

Visitor

So, as I deactivated my Facebook account briefly and revoked access to Facebook from the apps page (https://www.spotify.com/tw/account/apps/), my Spotify username turned to numbers. That's normal and...

OneByBoo

Roadie

872 Views

1 replies

1 likes

Account
Free
Other
  • 872 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant login without using Facebook

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows My Question or IssueI can't login without my facebook account. I try to login with email it doesn't, try to login with username it doesn't accept. but i can login in web interface. I click forgo...

Visitor

Plan Premium Country Turkey Device PC Operating System Windows   My Question or Issue I can't login without my facebook account. I try to login with email it doesn't, try to login with...

Petya

Community Legend

1764 Views

3 replies

0 likes

Account
Login
Premium
  • 1764 Views
  • 3 replies
  • 0 likes

How do you redeem an ecertificate gift card?

PlanPremiumCountryUSADeviceAnyOperating SystemAny My Question or IssueI have an ecertificate gift card. It has an ecertificate code and a PIN with a QR code that is the ecertificate code. When I go to spotify.com/redeem, it wants a "premium code" and...

Newbie

Plan Premium Country USA Device Any Operating System Any   My Question or Issue I have an ecertificate gift card.  It has an ecertificate code and a PIN with a QR code that is the...

Billy-J

Spotify Star

2105 Views

1 replies

0 likes

Premium
Subscription
  • 2105 Views
  • 1 replies
  • 0 likes

Solved!! HELP. My user name is "wzlk2bt8vxhs8zyn7gjoy2u96"

PlanFree/PremiumCountrySpainDeviceXiaomi Mi9TOperating SystemAndroid 9My Question or IssueWhy my user name is "wzlk2bt8vxhs8zyn7gjoy2u96"? And how can I change it?

Visitor

Plan Free/Premium Country Spain Device Xiaomi Mi9T Operating System Android 9 My Question or Issue Why my user name is "wzlk2bt8vxhs8zyn7gjoy2u96"? And how can I change it?  

Jose_M

Spotify Star

1112 Views

3 replies

0 likes

Account
  • 1112 Views
  • 3 replies
  • 0 likes

change public user name

hey there,will change my user name, not the internal, but the public one. possible?

Newbie

hey there, will change my user name, not the internal, but the public one. possible?

Emilia_8

Community Legend

408 Views

1 replies

0 likes

Account
Premium
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Spotify username and picture

Free/Premium FamilyCountry The Netherlands DeviceMacbook Pro 2016Operating SystemMacOS Mojave 10.14.6 My Question or IssueHi! So I have a spotify account that I created with my Facebook account. Recently I saw that there was an other device in my off...

Casual Listener

Free/Premium Family Country The Netherlands   Device Macbook Pro 2016 Operating System MacOS Mojave 10.14.6   My Question or Issue Hi!   So I have a spotify account that I c...

Emilia_8

Community Legend

1953 Views

7 replies

0 likes

Account
  • 1953 Views
  • 7 replies
  • 0 likes

Solved!! Can't post any URI or URL playlist in the Spotify forum.

No matter what I do, be it in Firefox or Chrome, I cannot post any of my playlists on the Playlist Exchnage Forum. The site does not recognize my playlists (depsite the fact it loads on the forum). I am not able to submit. However, I can post link in...

Roadie

No matter what I do, be it in Firefox or Chrome, I cannot post any of my playlists on the Playlist Exchnage Forum. The site does not recognize my playlists (depsite the fact it loads on the forum). I...

MusicInMN

Music Fan

2750 Views

9 replies

0 likes

Account
Other
  • 2750 Views
  • 9 replies
  • 0 likes