Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium for family and it works with 2 family members. The third member shows a status...
When I shuffle a playlist that I made on spotify the songs always play at random and rarely repeat. However when I try to shuffle a playlist that I didn’t make the songs play in the same order. I’ve seen other articles say to toggle the shuffle next ...
Hi!First of all, I love this feature as well as the Release Radar, but it got a few shortcomings. Mainly that for some reason, even though I keep disliking similar songs/artists, I keep getting suggestions about Finnish and House songs. It started wi...
My banking account charged fee for premium spotify account everymonth. But my account cant use premium spotify. So I dont know how to do? Could u help me resolve this problem? I have been paid for premium account for ~7 month, but i cant use premium ...
PlanPremiumCountrythe Netherlands Device(iPhone X)Operating System(iOS 10) My Question or IssueLast week I walked to my car to see that a song was already playing, a song I had never played before, only had about 15 listeners a month and 2000 plays. ...
Needed Backstory: Recently I was having trouble with duplicate songs appearing in my library and playlists - I checked my offline devices and found that my 1 Iphone had filled all 5 of the offline spaces (I only use my iphone in offline mode). I dele...
PlanPremium for StudentsCountryUSDeviceiPhone XOperating SystemiOS 12My Question or IssueOkay so I’ve been trying to activate my Hulu account for two days now having switched over from a regular premium account to the one for students (that in itself...
I've included an attachment with my issue concerning the Repeat Track function. As of today, the app has defaulted to the second Repeat Track option to repeat the individual track rather than the first tap option to repeat all tracks (in a playlist f...
Hello together,I have my spotify account and suddenly I cant login anymore. I have the right password, because I am using an password manager.Maybee someone hacked my account.However - my account is linked to an old e-mail address where I have no acc...
PlanFreeCountrySweden Deviceboth Iphone 6 and Macbook Late 2013Operating SystemiOS 12.4 resp. MacOS 10.11.6 My Question or IssueI don't succeed in logging into my spotify player (neither the iOS app nor the OS X app). I both cases I receive the 408-e...
PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI recently learnt about the increase in the number of songs that can be saved in the library, not su...
On the 5th August I went through the procedure to permanently delete my other account (https://open.spotify.com/user/quantumspace), yet it still hasn’t been done. Although my username and password are no longer accepted for that account, nothing seem...
My Question or Issue So I have Spotify premium and a few months ago I used my account on a work IPad. I left my previous work and remember signing out and not saving any of my details on the iPad. However, my Spotify is still connecting to this previ...
Hello, As you may have heard, current Turkish administration is making restrictions on the internet and some of the people buy VPN services to go online without any restrictions other than using free addons on their browsers. I know that there is a c...
Hello today i realize i have a lot of chinise song in my weekly discover, what can i do ? what happened ?
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I am new to spotify, I created an account and got a weird username. I am aware you are not all...
Wij hebben Spotify Premium via KPN in Nederland. Is onderdeel van ons KPN compleet pakket. Donderdag 8 augustus jl. zijn wij op alle apparaten uit Spotify gegooid en moesten wij opnieuw inloggen. Het opnieuw inloggen lukte op geen enkel apparaat meer...
PlanPremiumCountry DevicOperating System My Question or IssueSo, I subscribed to premium yesterday but when I don't have internet it changes me to a free account, also when I download an album It doesn't save it when I close the app, so I have to dow...
Hey, So I had a brief question and was hoping someone could help me figure out why my spotify is having a wierd issue.I was going to delete my facebook in spite of just not having one all together. I started going through with the process until I rea...
PlanFree&PremiumCountryGermanyDevice(Huawai P20, PC)Operating System(Android, Windows 10,etc.) My Question or IssueIt´s a little complicated. When I signed up, I started an abo as a student (5€mtl). However, my account somehow splitted in two account...