Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653891 Views

13 replies

4 likes

Account
  • 653891 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734366 Views

18 replies

29 likes

  • 734366 Views
  • 18 replies
  • 29 likes

Start a not chosen playlit

PlanPremiumCountryHungaryDeviceSamsung S5, Samsung S10, PCOperating System(Android, Windows 10,) My Question or Issue1. Spotify always starts an album, which I didn't choose. I stop it than start another one but it goes back to it immediately.I reins...

Casual Listener

Plan Premium Country Hungary Device Samsung S5, Samsung S10, PC Operating System (Android, Windows 10,)   My Question or Issue 1. Spotify always starts an album, which I didn't choose....

F3lla

Casual Listener

911 Views

4 replies

0 likes

Account
Other
  • 911 Views
  • 4 replies
  • 0 likes

Superuser Contribution Need to change display name

I'm on Spotify premium, and have been for a long time. I just switched to a Family plan. Doing this, I noticed that my display name is just a long number – 113xxxxxxx. I haven't found a way to change this.

Regular

I'm on Spotify premium, and have been for a long time. I just switched to a Family plan.   Doing this, I noticed that my display name is just a long number – 113xxxxxxx. I haven't found a way ...

Alex

Spotify Legend

24970 Views

16 replies

3 likes

Account
  • 24970 Views
  • 16 replies
  • 3 likes

Unusual charge

Hi there, I am o a premium plan of £9.99 monthly, and am billed on the 4th of the month every month. I already paid for September however yesterday there was a payment of £15 towards Spotify? Can you please clarify what the payment is for or if it's ...

Casual Listener

Hi there,   I am o a premium plan of £9.99 monthly, and am billed on the 4th of the month every month. I already paid for September however yesterday there was a payment of £15 towards Spotify...

jikhol

Casual Listener

664 Views

4 replies

0 likes

Subscription
  • 664 Views
  • 4 replies
  • 0 likes

friend's feed disappeared

My friend's activity disappeared from my feed later today. I tried everything from restrarting the app, the laptop, uninstalling/reinstalling but nothing worked. My friend's activity was there a few hours ago but that's the only one that vanished and...

Casual Listener

My friend's activity disappeared from my feed later today. I tried everything from restrarting the app, the laptop, uninstalling/reinstalling but nothing worked. My friend's activity was there a few ...

FoxChild

Casual Listener

948 Views

1 replies

0 likes

Other
  • 948 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I figure out my email address through one of my usernames

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

1235 Views

2 replies

0 likes

Account
Login
  • 1235 Views
  • 2 replies
  • 0 likes

Adding/changing account info from facebook to email

My wife has a Premium account but signed up with Facebook. We have a TV and reciever that has Spotify built in. They need you to log in with an email and password. Facebook is not an option.The email that is connected to her FB account is dead now. C...

Music Fan

My wife has a Premium account but signed up with Facebook.  We have a TV and reciever that has Spotify built in.   They need you to log in with an email and password. Facebook is not an ...

emchmi99

Casual Listener

639 Views

1 replies

0 likes

Account
  • 639 Views
  • 1 replies
  • 0 likes

Old account hacked

None of the below information is required. However, the more you provide the easier PremiumCountryUSADevice(iPhone 8, chromebook, xbox one)Operating System(iOS 12, chrome OS) My Question or IssueMy account under the name freeprime247 was logged out o...

Visitor

None of the below information is required. However, the more you provide the easier Premium Country USA Device (iPhone 8, chromebook, xbox one) Operating System (iOS 12, chrome OS)   My ...

Shuidong

Roadie

618 Views

1 replies

0 likes

Account
Login
Security
  • 618 Views
  • 1 replies
  • 0 likes

my username is created automatically by faceboo

Plan : PremiumCountry : BrasilDevice : (PC, samsung A5 2017, Motorola moto g6, samsung M30)Operation System : (Windows 10 and Android 8/9)My IssueI want change my username because my username is alot of random numbers created automatically by faceboo...

Visitor

Plan : Premium Country : Brasil Device : (PC, samsung A5 2017, Motorola moto g6, samsung M30) Operation System : (Windows 10 and Android 8/9) My Issue I want change my username because my userna...

AndrewRobs01

Composer

601 Views

2 replies

0 likes

Account
  • 601 Views
  • 2 replies
  • 0 likes

Unable to change email address on account

PlanPremiumCountryUnited KingdomDeviceMacbook Pro 2012, Dell Latitude 7480,Operating SystemOS 10.10, Windows 10 My Question or IssueI am unable to follow these instructions: https://support.spotify.com/uk/account_payment_help/account_help/i-want-to-u...

Regular

Plan Premium Country United Kingdom Device Macbook Pro 2012,  Dell Latitude 7480, Operating System OS 10.10, Windows 10   My Question or Issue I am unable to follow these instruct...

utection

Regular

1382 Views

10 replies

0 likes

Account
  • 1382 Views
  • 10 replies
  • 0 likes

no aparece mi nombre de facebook en spotify

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueya conecte mi cuenta con facebook y aun ai no aparece mi nombre de facebook en spotify.

Visitor

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ya conecte m...

Rene01

Community Legend

565 Views

1 replies

0 likes

Login
  • 565 Views
  • 1 replies
  • 0 likes

My premium subscription has been charged even after I had cancelled it

PlanFre/PremiumCountrySpainDeviceXiaomi MiA1Operating SystemAndroid 9 My Question or IssuePlease, could you give me my money back?

Visitor

  Plan Fre/Premium Country Spain Device Xiaomi MiA1 Operating System Android 9   My Question or Issue Please, could you give me my money back?

Billy-J

Spotify Star

374 Views

1 replies

0 likes

Account
Premium
Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Premium Family

Hello all! I currently have Spotify Premium and my fiance has the Premium with Hulu (grandfathered in from subscibing to this a while ago). I was wondering if we combined to the spotify Family plan, as we do live at the same address, would his Hulu a...

Visitor

Hello all!  I currently have Spotify Premium and my fiance has the Premium with Hulu (grandfathered in from subscibing to this a while ago). I was wondering if we combined to the spotify Family...

Billy-J

Spotify Star

764 Views

1 replies

0 likes

Account
Premium
Subscription
  • 764 Views
  • 1 replies
  • 0 likes

Solicitud de descarga de playlists cada vez que ingreso.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OviiiOne

Community Legend

1015 Views

3 replies

0 likes

Premium
  • 1015 Views
  • 3 replies
  • 0 likes

Premium for family menu won'tload

I want to invite my family, but the premium page for the family does not load. Country TurkeyDeviceXiaomi mi, Monster NotebookOperating System Android Oreo, Windows 10

Newbie

I want to invite my family, but the premium page for the family does not load.   Country  Turkey Device Xiaomi mi,  Monster Notebook Operating System  Android Oreo...

OviiiOne

Community Legend

398 Views

1 replies

0 likes

Other
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Spotify account recovery options on Android hardware

PlanPremiumCountryCanadaDeviceAndroid TV Box running Android kitkat or higher.Operating SystemAndroid OS My Question or Issue My father-in-law pays for premium and has no issues running it on his TV Android box but we've also tried to log him into a ...

Casual Listener

Plan Premium Country Canada Device Android TV Box running Android kitkat or higher. Operating System Android OS   My Question or Issue   My father-in-law pays for premium and has...

ThatCrazyCDN

Casual Listener

1299 Views

2 replies

0 likes

Account
  • 1299 Views
  • 2 replies
  • 0 likes

Reset music historic

Hello, I shared my account with my son. As a result, his musical choices have mixed with mine and the music suggestions are not consistent (daily mix, discover weekly playlist, etc.). Now I have taken Spotify Family and my son has his own account. Ho...

Visitor

Hello,   I shared my account with my son. As a result, his musical choices have mixed with mine and the music suggestions are not consistent (daily mix, discover weekly playlist, etc.). Now I ...

Billy-J

Spotify Star

910 Views

2 replies

0 likes

Account
Premium
  • 910 Views
  • 2 replies
  • 0 likes

Music on wrong profile and it didn’t make me one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy song was uploaded via TuneCore and now it’s under a different artists page, I didn’t even ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my song...

Rene01

Community Legend

483 Views

1 replies

0 likes

Account
  • 483 Views
  • 1 replies
  • 0 likes

Can not log in anymore!

hello, i can not log in anymore. I have an account through Facebook, but I erased my Facebook account. Is there anyway I still can log in?! I only know my username, in my believe there is no email address connected with my Spotify account (because of...

Visitor

hello,   i can not log in anymore. I have an account through Facebook, but I erased my Facebook account. Is there anyway I still can log in?! I only know my username, in my believe there is no...

Billy-J

Spotify Star

548 Views

1 replies

0 likes

Account
Login
Premium
  • 548 Views
  • 1 replies
  • 0 likes

Problems and problems

Ok por donde empiezo.primero que nada. De hace unas 3 semanas para aqui, estoy escuchando musica y se cambia la musica automaticamente, se guardan listas de reproduccion que no identtifico. note que en spotify connect hay una computadora conectada qu...

Casual Listener

Ok por donde empiezo. primero que nada. De hace unas 3 semanas para aqui, estoy escuchando musica y se cambia la musica automaticamente, se guardan listas de reproduccion que no identtifico. note qu...

OviiiOne

Community Legend

1060 Views

4 replies

0 likes

Account
Free
  • 1060 Views
  • 4 replies
  • 0 likes

Mi usuario es letras y números

Hace tiempo que no logró solucionar esto, que lo tengo desde que tengo vinculado a mi cuenta de Facebok y tengo cuenta Premium. No tengo imagen de perfil y mi "usuario" son sólo números...no encruento forma de cambiarlo ya que no respeta mi perfil de...

Regular

Hace tiempo que no logró solucionar esto, que lo tengo desde que tengo vinculado a mi cuenta de Facebok y tengo cuenta Premium. No tengo imagen de perfil y mi "usuario" son sólo números...no encruent...

Rene01

Community Legend

5162 Views

7 replies

0 likes

Account
Premium
  • 5162 Views
  • 7 replies
  • 0 likes