Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1583 Views
  • 0 replies
  • 7 likes
  • Security
  • 1583 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445752 Views
  • 970 replies
  • 108 likes
  • Account
  • 445752 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198979 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198979 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108242 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108242 Views
  • 70 replies
  • 11 likes

Local file app shenanigans (not playing--not greyed out)

I spent an hour last night fixing all my local files not being playable on the iphone app and I wanted to let people know what's up in case anyone else has this problem. All the files that wouldn't play A) weren't greyed out on the app, so I had no i...

  • Casual Listener
  • I spent an hour last night fixing all my local files not being playable on the iphone app and I wanted to let people know what's up in case anyone else has this problem.    All the files ...
  • boomshtick
  • Casual Listener
  • 522 Views
  • 1 replies
  • 0 likes
  • Other
  • 522 Views
  • 1 replies
  • 0 likes

Didn't choose my username, can't change it, not connected to FB

PlanPremium subscript (at 3months free)CountryBEDevice(Samsung Galaxy s10)My Question or IssueHi, I can't change my username, it's now something like 3ere5w48z7ezqsdf987e987.I didn't choose this nor did I get a chance to. I did not connect using Face...

  • Visitor
  • Plan Premium subscript (at 3months free) Country BE Device (Samsung Galaxy s10) My Question or Issue Hi,   I can't change my username, it's now something like 3ere5w48z7ezqsdf987e987. ...
  • dietervrn
  • Regular
  • 3507 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 3507 Views
  • 8 replies
  • 0 likes

Solved!! Spotify username and picture

Free/Premium FamilyCountry The Netherlands DeviceMacbook Pro 2016Operating SystemMacOS Mojave 10.14.6 My Question or IssueHi! So I have a spotify account that I created with my Facebook account. Recently I saw that there was an other device in my off...

  • Casual Listener
  • Free/Premium Family Country The Netherlands   Device Macbook Pro 2016 Operating System MacOS Mojave 10.14.6   My Question or Issue Hi!   So I have a spotify account that I c...
  • Emilia_8
  • Community Legend
  • 1691 Views
  • 7 replies
  • 0 likes
  • Account
  • 1691 Views
  • 7 replies
  • 0 likes

Solved!! Unable to change country settings, email and payment method?!

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or Issue:I moved to the US about 9 months ago and tried to change my location/ country settings back then but it didn't work. Now that I have an american bank account e...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue: I moved to the US about 9 months ago and tried to change my location/ country setti...
  • OviiiOne
  • Community Legend
  • 1243 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1243 Views
  • 3 replies
  • 0 likes

Problemas con los artistas que sigo

PlanPremiumCountryArgentinaDevicesamsung galaxyOperating SystemAndroid Que Tal?? tengo un problema sigo a un artistas apretando en el corazon y cuando vuelvo a entrar sea en el celular o en el ordenador,ya no aparecen mas ese artista que sigo. Hay al...

  • Visitor
  • Plan Premium Country Argentina Device samsung galaxy Operating System Android   Que Tal?? tengo un problema sigo a un artistas apretando en el corazon y cuando vuelvo a entrar sea en el...
  • Rene01
  • Community Legend
  • 1661 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1661 Views
  • 1 replies
  • 0 likes

Profile Pix Keeps Disappearing

I'm using the desktop app with Windows 10. I added a profile picture, but it's keeps disappearing. I do NOT have Facebook and I made sure that is turned off in the settings. Why does the profile pic keep disappearing? If I switch between playlists an...

  • Visitor
  • I'm using the desktop app with Windows 10. I added a profile picture, but it's keeps disappearing. I do NOT have Facebook and I made sure that is turned off in the settings.   Why does the pro...
  • Emilia_8
  • Community Legend
  • 2156 Views
  • 2 replies
  • 1 likes
  • Account
  • 2156 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Desktop][Browse] Stereophonics Artist Page rejers to wrong Kelly Jones

One of a thing I relalised today is in Stereophonics Artist page's About section , Bio rejers to wrong Kelly Jones. I posted the photos.Maybe should be corrected.Main PageArtist that have been shown when you click the refer on BioKelly Jones of Stere...

12.JPG 13.JPG 14.JPG
  • Visitor
  • One of a thing I relalised today is in Stereophonics Artist page's About section , Bio rejers to wrong Kelly Jones. I posted the photos. Maybe should be corrected. Main Page Artist that have bee...
  • Peter
  • Spotify Legend
  • 966 Views
  • 1 replies
  • 0 likes
  • Browse
    Desktop
  • 966 Views
  • 1 replies
  • 0 likes

Solved!! Cant log in with IOS but with PC I can

PlanPremiumCountry. ITALY DeviceiPhone 6s plus, Operating SystemiOS 10 My Question or Issue Hello, i have trouble with my log in. i can log in with my MacBook with the desktop app but when i try to enter with my iphone app he told me Wrong Password! ...

  • Casual Listener
  •   Plan Premium Country.  ITALY   Device iPhone 6s plus,  Operating System iOS 10   My Question or Issue   Hello, i have trouble with my log in. i can log in ...
  • mancio
  • Casual Listener
  • 1028 Views
  • 3 replies
  • 0 likes
  • Account
  • 1028 Views
  • 3 replies
  • 0 likes

Solved!! Playlist shuffle - combine songs

Dear community,sometimes on an album, there are songs that only make sense when played directly after another because they tell a combined story. An example would be (forgive me, I am 55 :-)) Revolution, Light A Fire and Liberty on the album The Geta...

  • Gig Goer
  • Dear community, sometimes on an album, there are songs that only make sense when played directly after another because they tell a combined story. An example would be (forgive me, I am 55 :-)) Revol...
  • Rolly22
  • Gig Goer
  • 1837 Views
  • 5 replies
  • 0 likes
  • Other
  • 1837 Views
  • 5 replies
  • 0 likes

dashboard not reflecting yesterdays streams (verified artist)

PlanFree/PremiumCountry DeviceWebplayer, Artists.spotify (web), Artists App (Android) My Question or Issue Yesterday, I was monitoring my live active listeners and had more than usual which had me very excited to check on my stats today but my stats ...

  • Casual Listener
  • Plan Free/Premium Country   Device Webplayer, Artists.spotify (web), Artists App (Android)     My Question or Issue   Yesterday, I was monitoring my live active listener...
  • andresesrever
  • Casual Listener
  • 872 Views
  • 2 replies
  • 0 likes
  • Other
  • 872 Views
  • 2 replies
  • 0 likes

Solved!! Spotify account recovery options on Android hardware

PlanPremiumCountryCanadaDeviceAndroid TV Box running Android kitkat or higher.Operating SystemAndroid OS My Question or Issue My father-in-law pays for premium and has no issues running it on his TV Android box but we've also tried to log him into a ...

  • Casual Listener
  • Plan Premium Country Canada Device Android TV Box running Android kitkat or higher. Operating System Android OS   My Question or Issue   My father-in-law pays for premium and has...
  • ThatCrazyCDN
  • Casual Listener
  • 1168 Views
  • 2 replies
  • 0 likes
  • Account
  • 1168 Views
  • 2 replies
  • 0 likes

Add Album as an playlist to bibliothek

Since yesterday it is not possible to add an Album as Playlist to bibliothek with Android phones. It still works on iphone. Anybody the same problem ?

  • Visitor
  • Since yesterday it is not possible to add an Album as Playlist to bibliothek with Android phones.    It still works on iphone.  Anybody the same problem ?  
  • Edelli
  • Newbie
  • 869 Views
  • 1 replies
  • 1 likes
  • 869 Views
  • 1 replies
  • 1 likes

Solved!! can I manage 2 bands on one account?

Can anyone help me please. I've been producing music now for over 6 months. However, I realise I want to focus on my edgy stuff. So I want to put all my dance based tunes under a different band name. Can this be done? And can I manage them both?

  • Roadie
  • Can anyone help me please.   I've been producing music now for over 6 months. However, I realise I want to focus on my edgy stuff. So I want to put all my dance based tunes under a diff...
  • thrainn
  • Visitor
  • 2174 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 2174 Views
  • 2 replies
  • 0 likes

I changed my country and payment method but the country is not changing...

PlanPremiumOriginal CountryGBDestination CountryITDeviceNAOperating SystemNA My Question or IssueI changed my country and payment method from my computer (from GB to IT) but the country is not changing. The system accepted my credit card and I can se...

  • Visitor
  • Plan Premium Original Country GB Destination Country IT Device NA Operating System NA   My Question or Issue I changed my country and payment method from my computer (from GB to IT) ...
  • eltoch
  • Composer
  • 567 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 567 Views
  • 1 replies
  • 0 likes

changing login information

hi, im a premium user of spotify. Recently i decided to unlink my facebok account and create an actual account with username. But since I originally created my account via facebook, i now have to reset my password (as told here: https://support.spoti...

  • Casual Listener
  • hi, im a premium user of spotify. Recently i decided to unlink my facebok account and create an actual account with username. But since I originally created my account via facebook, i now have to res...
  • eltoch
  • Composer
  • 571 Views
  • 2 replies
  • 0 likes
  • Account
  • 571 Views
  • 2 replies
  • 0 likes

A Question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I was just wondering about what happens to my playlists should my account ever be disa...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,&...
  • Emilia_8
  • Community Legend
  • 513 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 513 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Account is broken

PlanPremiumCountrySwitzerlandDeviceiPhone XOperating SystemiOS 12.4 My Question or IssueSince changing my credit card my username is broken. It shows 11147290417 and the profile image is lost.I would like the account name chdanielmueller.Thank you fo...

  • Newbie
  • Plan Premium Country Switzerland Device iPhone X Operating System iOS 12.4   My Question or Issue Since changing my credit card my username is broken. It shows 11147290417 and the prof...
  • Petya
  • Community Legend
  • 984 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 984 Views
  • 1 replies
  • 0 likes

How is my case number doing??? URGENT

case # 15636596 . trying to remove my song off the wrong artist profile and onto the correct one ASAP and no one is responding.

  • Casual Listener
  • case # 15636596 . trying to remove my song off the wrong artist profile and onto the correct one  ASAP and no one is responding.   
  • Jacob
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
  • 484 Views
  • 1 replies
  • 0 likes

music uploaded to wrong artist account

i emailed spotify for artists. no response. been in touch with spotify facebook and twitter dms. no luck. been in touch with the distributor. no luck . my single was released under the wrong artist - id simply like it removed from that profile and pu...

  • Casual Listener
  • i emailed spotify for artists. no response. been in touch with spotify facebook and twitter dms. no luck. been in touch with the distributor. no luck . my single was released under the wrong artist -...
  • Brunelicia
  • Community Legend
  • 1278 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1278 Views
  • 1 replies
  • 0 likes

Solved!! Premium account hijacked

Premium subcription/iphone X/Windows 10 comp My Question or Issue: My premium account was hijacked due to it sharing the same password info of other websites that have been breached. The person who stole my account used a disposable email and I was h...

  • Casual Listener
  • Premium subcription/iphone X/Windows 10 comp     My Question or Issue: My premium account was hijacked due to it sharing the same password info of other websites that have been breached....
  • SlothBoy1
  • Casual Listener
  • 769 Views
  • 4 replies
  • 0 likes
  • Security
  • 769 Views
  • 4 replies
  • 0 likes